# TRUMPF Service App

> Submit and track machinery service cases with TRUMPF. (iPhone/iPad app by TRUMPF GmbH & Co. KG.)

- Source: https://appshunter.io/ios/app/trumpf-service-app/id1102713419 (this page in markdown: same URL + `.md`)
- Developer: [TRUMPF GmbH & Co. KG](https://appshunter.io/developer/518296271)
- Category: Business, Utilities
- Price: Free
- Rating: 3.00/5 from 18 App Store ratings · 11 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.0 · 138 MB
- Languages: Bulgarian, Czech, Danish, Dutch, French (France), German (Germany), Hungarian, Indonesian, Italian, Japanese and 11 more
- Released: 2018-10-31
- Data updated: 2026-07-26
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/trumpf-service-app/id1102713419/reviews.md

## What is TRUMPF Service App?

TRUMPF Service App - The app for your service cases

With the Service App TRUMPF now offers a practical alternative to the hotline of the Technical Service. Whether it comes to a technical problem, a spare part or a question for maintenance: in five easy steps, you create a service cases. Simply select the affected machine and the message cause, add a description and photos and name a contact person for TRUMPF. Already, you can send the message around the clock to TRUMPF.

You can then track the current processing status of your case in the app. Even more transparency ensures that all users of a company have access to the information.

In order to use the app a free account for our customer portal MyTRUMPF is necessary. You can easily register for MyTRUMPF in the app after downloading it.

Download the app now for free to your device and test the new way to our Technical Service.

## Key features

- Create service cases in 5 steps
- Select affected machine and issue
- Add descriptions and photos
- Track case processing status
- Company-wide access to case information
- Round-the-clock submission

## Recent user reviews (10 of 11)

All indexed reviews: https://appshunter.io/ios/app/trumpf-service-app/id1102713419/reviews.md

### 5/5 — Tube laser

*2026-07-09*

When I contact the service department I hope I get Rick that man is a bundle of knowledge and doesn’t give me the runaround truly appreciate him I hope someday I can shake his hand

### 1/5 — Can’t login

*2023-10-12*

I can login to myTrumpf on my computer, but the app won’t let me login, reset my password 3 times still nothing

### 2/5 — Not up to date with machine info

*2023-07-26*

Tried to locate laser in our facility and not there. Only 2 showing and we have at least 24 on-site

### 2/5 — Messages

*2023-07-14*

Currently having trouble getting the messages to load

### 1/5 — Apps broken

*2023-06-26*

Server error, will not connect. Been going on for the last 3 weeks at least.

### 1/5 — New update not accessible

*2023-06-14*

Had to file a case online instead of through the app due to it not connecting.

### 4/5 — Best convenience app

*2022-10-03*

This app is the most handy tool of all time. I get quotes and technical help immediately. The only thing that would be even better is to have the live video chat option available. I tried to use it once and was told it isn’t available yet.

### 4/5 — Good App

*2021-02-22*

I think the app has worked very well for how it was designed.  It is very nice for putting in questions or part inquiries while you are at the machine without having to go back to your desk. All responses have been very quick and down machine call backs are very timely.

### 4/5 — Maintenance coordinator

*2020-07-27*

I was pretty sceptical at first , not much of an app guy but after using it for a few months got to say it functions very well , quick response time and good follow up so yeah thanks for making my life easier !

### 1/5 — Service

*2020-01-06*

I currently have open case(s) but nothing show in this app so I do not see updates. Have to call just like if I did not have an app.

## Frequently asked questions about TRUMPF Service App

### How do I create a service case with TRUMPF Service App?

You can create a service case in five easy steps by selecting the affected machine, detailing the issue, adding photos, and naming a contact person. This allows for efficient communication with TRUMPF's Technical Service.

### Can I track the progress of my service case?

Yes, the TRUMPF Service App allows you to track the current processing status of your service cases directly within the app, providing real-time updates.

### Is an account required to use the TRUMPF Service App?

A free account for the MyTRUMPF customer portal is necessary to use the app. You can easily register for this account within the app after downloading it.

### What devices is the TRUMPF Service App available on?

The TRUMPF Service App is available for iPhone, iPad, and iPod devices, as indicated by its compatibility.

### How often is the TRUMPF Service App updated?

The app was last updated on March 10, 2026, with version 4.6.0. This suggests a commitment to ongoing maintenance and feature improvements.

### What is the age rating for the TRUMPF Service App?

The TRUMPF Service App has an age rating of 4+, making it suitable for a wide range of users.

### Does TRUMPF Service App have ads?

No, the TRUMPF Service App does not contain advertisements, as indicated by the absence of an 'hasAds' flag.

### What is the user sentiment for TRUMPF Service App?

The app has an average rating of 3.1 stars from 15 ratings. This suggests a mixed user reception, with room for improvement in user satisfaction.

## Version history (last 5 releases)

### 4.8.3 — 2026-07-23

- Bug fixes
- Improvements

### 4.8.2 — 2026-07-15

- Bug fixes
- Improvements

### 4.8.1 — 2026-07-07

- Bug fixes
- Improvements

### 4.8.0 — 2026-06-18

- Login via new Customer Identity and Access Management
- Bug fixes
- Improvements

### 4.7.0 — 2026-06-02

- Operating Mexico as a local market with E-Shop integration
- Activation of the Order tab and shop connection for all other E-Shop countries
- QR code scanner for case creation in the machine overview
- Synchronization and displaying of the following case types in case overview: Start-up, Repair at TRUMPF, Retrofit, Quality 
- Original names of attached files are visible to technical support and allow for referencing in the description texts
- Display of file names in attachment areas and when opening files from the case history
- Uploaded files can be opened from the case history
- Consistent wording regarding proactive cases from TRUMPF
- Bug fixes
- Improvements

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## More apps by TRUMPF GmbH & Co. KG

- [TRUMPF BendGuide](https://appshunter.io/ios/app/trumpf-bendguide/id518296088)
- [MobileControl App](https://appshunter.io/ios/app/mobilecontrol-app/id725440596)
- [TruTops Fab V10 for iPad](https://appshunter.io/ios/app/trutops-fab-v10-for-ipad/id933919679)
- [PFO SmartTeach](https://appshunter.io/ios/app/pfo-smartteach/id940008727)
- [TRUMPF PunchGuide](https://appshunter.io/ios/app/trumpf-punchguide/id991719167)
- [TruTops Fab V12](https://appshunter.io/ios/app/trutops-fab-v12/id1051740922)

All apps by TRUMPF GmbH & Co. KG: https://appshunter.io/developer/518296271

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-26.*