# TruPortal for iPhone — user reviews > 48 indexed App Store user reviews of TruPortal for iPhone by UTC Fire & Security B.V., rated 1.41/5 from 64 ratings. - Source: https://appshunter.io/ios/app/truportal-for-iphone/id758480884/reviews - App overview in markdown: https://appshunter.io/ios/app/truportal-for-iphone/id758480884.md - Rating breakdown: 5★ 2 · 4★ 2 · 3★ 3 · 2★ 6 · 1★ 51 ## Newest reviews (14 of 48) ### 1/5 — No longer supported *2020-02-17, version 1.72* Interlogix dropped support in North America. So no more updates and that is the end of this app which used to work really well. ### 1/5 — Waste of time!!! *2020-01-25* The app was very useful and convenient three years ago. Now, it’s just a waste of time trying to login. Each attempt to unlock a door, the app kicks you out like a bouncer at a club. A new version or update is seriously needed. ### 1/5 — Doesn’t work *2020-01-22, version 1.72* Same problems as others have stated. App force-closes when I try to apply a door change. ### 1/5 — Doesn’t Work Anymore *2019-12-30, version 1.72* Doesn’t list doors anymore. Works just fine on Windows and Android. Useless on Apple. ### 1/5 — Update the stupid app *2019-12-26* This app needs to be updated so badly. I manage this system at my place of employment. The app worked fine (although still not optimized for all screen sizes). But since iOS 13 was released it doesn’t work right at all. I cannot operate doors. ### 1/5 — Doesn’t work anymore *2019-12-15* Like the other reviews point out this app no longer works. It worked fine until it didn’t. Since the app hasn’t been updated it doesn’t reliably list doors and doesn’t perform any actions (lock/ unlock / secure). It’s an utter waste of time (and money) to install an interlogix panel and software if you have to pay to replace it simply because the developer fails to maintain it. Spend your $$ and time with a better company & product. ### 1/5 — Used to work but no longer *2019-12-06* Used to use this app to remotely lock and unlock my doors but they don’t seem to believe in updating their app. Now when I try to unlock and secure doors the app just crashes. Since the website uses Flash I can no longer remotely manage my door access with my phone. This is making me look into a new door system. ### 1/5 — Needs updating *2019-12-06, version 1.72* This app will no longer work with IPhones. It is very frustrating as this is how we operate the doors. This APP needs to be UPDATED and soon! ### 1/5 — Used to work great. *2019-11-25, version 1.72* This app is not working with the latest iOS update. I hope they resolve this soon. ### 1/5 — Stopped Working *2019-11-18* The App did exactly what I needed it to do up until the latest iPhone update. Now, the only thing it can do without messing up is show the event log. I need it to be able to lock and unlock doors which it did fantastically for about three years. I’d appreciate it if you could fix it so that it can go back to doing its main function. ### 1/5 — Broken after iOS 13 *2019-11-16, version 1.72* This app will not work properly after iOS 13 update. Company hasn’t responded at all. Looking at different companies that updates their software and hardware more than TruPortal. ### 1/5 — Truportal App does not mesh with IOS 13 *2019-11-07* We have emailed Interlogix after Truportal app stopped working and we cannot access our doors via smart phone. We have sent several emails of our concern regarding this, we do not understand why Interlogix does not put forth an effort to correct this issue. Right now not this app is not useful. ### 1/5 — Truportal Fails! Will not work on IOS! *2019-11-06, version 1.72* They have not upddated IOS app since 2016 and it will not work with current IOS. They say there is no timeframe for fix! Stay away! It’s obvious they do not care after the sale! ### 1/5 — App is useless right now *2019-11-05* I have contacted Interlogix about this app not being updated and they simply refer me to the company that installed our equipment. But that company has nothing to do with the software behind the equipment. This app needs to be updated and doesn’t work with iOS 13. Very frustrating. ## Most critical reviews (10 lowest-rated) ### 1/5 — Horrible *2021-08-10* This system is so annoying. It just stops working and then is useless until you find out the app has been updated or the firmware needs to be changed. Waited over a year to get the app updated. We wasted a ton of money on this system that we NEED to be able to use with iPhones. Stay away from this garbage. ### 1/5 — Can’t get the app to logon to my system *2020-10-19* My iPad works, but the iPhone version refuses to connect to my system. It hasn’t worked for a while. ### 1/5 — App kicked us out *2020-08-16, version 1.80* Why would you update the firmware and not tell your customers and expect us to do the research to figure out why we ca no longer login to the app. Terrible customer service ### 1/5 — Still crashing *2020-08-14, version 1.80* New version crashing each time, not even able to login. ### 1/5 — Nope, not working! *2020-07-22, version 1.80* Really need this app and use it quite often everyday for residence.. after recent update, does not allow you to login.. or crashes.. 👎🏼👎🏼👎🏼 ### 1/5 — Still doesn’t work *2020-07-21* Terrible. And that is the absolute nicest thing I can say. New update doesn’t work on IOS 13.5.1. You would think Interlogix could figure this out. I am going to update our access control solution since Interlogix can’t solve the IOS issue with there app. ### 1/5 — Latest update 2020 broke the app *2020-07-18, version 1.80* Stuck on the login screen. ### 1/5 — 7/17/20 *2020-07-17, version 1.80* App worked fine when it worked, now this new update and the app doesn’t work at all😡at a time when we most needed it. ### 1/5 — Updated app crashes *2020-07-15, version 1.80* The update today causes the app to crash when trying to log in. ### 1/5 — App doesn’t work - needs to be updated. *2020-03-15* I can login, but can’t see any of the devices and when they do show up, it doesn’t let them unlock. And by looking at the other reviews, the company just doesn’t seem to care if they keep their AP updated or not. Sad. ## Most praised reviews (10 highest-rated) ### 4/5 — Works Now *2020-08-06* Since the update doors can be controlled. Hopefully nothing changes. So far so good. ### 4/5 — Good app *2017-11-26* Great App, very helpful. An app crash happens when you try to unlock, reinstate, lock an individual door, though. Not a glitch on my ends. ### 3/5 — Please update this app *2019-12-14, version 1.72* The app was working fine until the last iOS update. Please update the app ### 3/5 — New App on the horizon *2019-11-30* All, I know the app isn’t usable after the last update, but a new version of the app should be released in the near future. I do caution that with the recent closure of Interlogix by Carrier, the next release will be the last. ### 3/5 — Doors not showing up *2019-10-16* App was working great up until latest iPhone update. Will there be an update soon? Only 2 out of 30 doors show up in the app. ### 3/5 — Access Management control would be great *2015-05-22, version 1.6* This app would be much better if we could add Persons and modify credentials using the app ### 2/5 — Former TruPortal installer *2020-08-08, version 1.80* From what I understand interlogix is, no longer. So don’t hold your breath on an App update. The product will work onsite but any app related issues. ### 2/5 — Not working *2020-07-20* Hasn’t worked for the past week since an update for iPhone. Never logs in. Is there any or ogress to this issue? iPhone and iPad no longer work at all. ### 2/5 — New update *2020-07-17, version 1.80* lost all connection to the panel ### 2/5 — Not working well anymore *2019-10-13* I’ve had this system for almost a year now and the app worked well for many of those months. But now it rarely shows me all my doors and when I try to manage a specific door, the app blows up or locks up - very frustrating!!! Can the makers of this app fix this? --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*