# Trust Bank SG — user reviews > 11 indexed App Store user reviews of Trust Bank SG by TRUST BANK SINGAPORE LIMITED, rated 4.70/5 from 258 ratings. - Source: https://appshunter.io/ios/app/trust-bank-sg/id1598460384/reviews - App overview in markdown: https://appshunter.io/ios/app/trust-bank-sg/id1598460384.md - Rating breakdown: 5★ 223 · 4★ 19 · 3★ 8 · 2★ 1 · 1★ 7 ## Most critical reviews (10 lowest-rated) ### 1/5 — Customer support is clueless *2023-08-02* In my card details, the last full digits are covered with the word “copy” making it illegible. It’s not nice as it’s not available anywhere else - as you can imagine, that was a mad rush as I was paying online. Above is an honest mistake from the app dev and I am totally fine. But when I filed this via in-app chat, suggesting this may be an app update thing and I am just giving you a suggestion, the response was a shocking question asking me if there’s Trust app update. I don’t know man, I see your app updates every few days, and you can go check on App Store yourself where your app has updates. **Developer response:** Hi RickieCC, we are extremely sorry to hear you had a bad experience 😔. Please feel free to let us know what you need help with, and we'll try our very best to help you! 😊💙 ### 1/5 — Compulsory Ads via Notifications *2023-03-05* You must permit notifications to use any function of the app. The notifications are abused with daily advertisements (you cannot opt out as per support). **Developer response:** Hi FairPrice Slave, you can contact us via chat or call from the app, or if that doesn’t work then call us at 313-TRUST (313-87878) and raise this request. We will be happy to assist! 😊💙 ### 1/5 — Bad bad bad! *2022-11-10* Now they block my account! Hello w@nker! Isn’t this my account my own way? Why do you have so many rules?!! My password has some repeat numbers… you forced me to use your way… now I can’t remember my password?!! **Developer response:** Hi woofwoof75, thanks for the positive feedback and the suggestions- we will pass it on to our team! We are also working on foreign transfers and hope to launch it in future. 😊💙 ### 1/5 — Reliability *2022-11-03, version 1.2.0* This is a digital bank without a physical banking facility. I tried to use my Trust debit card in my Apple wallet today for the first time after opening a saving account few days ago but was rejected. I tried to call the customer service using the Trust App contact option for urgent service but after 25 mins of patiently staying on the line, there was still no one picking up my urgent call. The voice on the answering machine kept saying Trust Bank is doing their best and asking for our understanding. There seems to be nobody at Trust Bank available for customer service to answer urgent calls. Few days ago I sent a message via the Trust App contact option but I still have not received the answers to my questions. This is worrisome. A digital bank provides services totally online. If I can’t reach anyone urgently from the bank, then is this digit bank even trust worthy in the first place? **Developer response:** Hi MoneyDoomed, we are extremely sorry to hear you are facing problems 😔. We are facing extremely high call volumes, and the fastest way to reach us is to start an in-app chat and leave a message with the full details of your request, and our Customer Care Team will help you with it as soon as possible! 😊💙 ### 3/5 — 为什么开不了户 *2023-12-13* 说糸统出问题了解决一下 **Developer response:** Hi Li Zhongshuo, we are sorry that you are experiencing this 😔Please do call us at 313-TRUST (313-87878) and we will assist you from there. Thank you once again for your feedback! 😊 ### 3/5 — Credit Card not issued yet *2022-09-08* I applied using my SingPass a week ago. After about one week, I’m still waiting for your credit card. I thought you said within mins of applying we can get a digital card? **Developer response:** Hi Jon Wain, you can use your Trust Card immediately by adding to Apple Pay: open Apple Pay, and copy your Trust Card details (from the app) in to register. Then you can now use your phone to pay! Hope this helps! 😊💙 ### 5/5 — Zero issues *2025-07-17* Smooth going throughout. No issues. Quick to respond to your queries. **Developer response:** Hi Jon Wain, thank you for your kind rating! 💙 💜 ### 5/5 — Review *2024-02-11* Excellent ### 5/5 — App not working *2022-11-23* Keep getting this error message that something is wrong and is being fixed. Tried to delete app and reinstall and it says it still doesn’t recognize singpass…and to try again later…it has been more than 24 hours **Developer response:** Hi Josucksu, we are extremely sorry to hear you are facing problems 😔 For us to investigate your problem, please call us at 313-TRUST (313-87878). We will be happy to assist! 😊💙 ### 5/5 — digital bank with great user experience *2022-09-01* seemless onboarding and frictionless experience **Developer response:** Hey SJAT, we are so glad to hear that you like our interface! 😍 We'll keep working hard to make the app even better to use! 💙 💜 ## Most praised reviews (1 highest-rated) ### 5/5 — Super nice user experience *2022-08-31* Very intuitive and simple. Great integration with rewards ecosystem. **Developer response:** Hey Jimi, we are so glad to hear that you like our rewards and UX! 😍 We'll keep working hard to give our users more value! 💙 💜 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*