# Trust-Money — user reviews > 58 indexed App Store user reviews of Trust by Trust Bank LTD, rated 3.30/5 from 196 ratings. - Source: https://appshunter.io/ios/app/trust-money/id1524627939/reviews - App overview in markdown: https://appshunter.io/ios/app/trust-money/id1524627939.md - Rating breakdown: 5★ 87 · 4★ 24 · 3★ 9 · 2★ 10 · 1★ 66 ## What do users think of Trust? Overall sentiment: negative **Pros** - ✨ Amazing new UI update - 🚀 Smooth and modern design - 👍 Easy to use among banking apps - ✅ FDR opening option added - ❤️ Made daily life easy **Cons** - 🐛 Face verification broken - 🐛 Debit card adding errors - 🐛 Blank agreement window - 🐛 Location access forced - 🐛 Frustrating balance check - 🐛 Bad UI after update - 🐛 App crashes during transactions - 🐛 App crashes after update - 🐛 Not opening/login issues - 🐛 Resetting password fails - 🐛 App crashes when accessing cards - 🐛 Frequent compulsory password change - 🐛 NPSB not working on iOS - 🐛 BEFTN beneficiaries gone - 🐛 Fund transfer problems - 🐛 Other bank transfer not working - 🐛 App crashes on account info - 🐛 Biometric registration not working - 🐛 Server slow, Tnx problem - 🐛 Useless and complicated app - 🐛 Cannot pay USD credit card bills - 🐛 Card options not working - 🐛 OTP takes too long - 🐛 Registration failed (invalid account no.) - 🐛 Login issues (already logged in) **Commonly reported bugs** - Face verification never works - Unable to add debit card - Blank agreement window during account creation - Cannot easily see account balance - Date selector barely responds - App crashes during transactions - App crashes immediately after recent update - App not opening for login - App shuts down when resetting password - App crashes when going to cards menu - BEFTN beneficiaries are gone after NPSB update - Fund transfer blocked by alert message - App shows 'no beneficiaries added' despite having them - App shows to add beneficiaries again - Other bank fund transfer not working after update - App crashes when tapping on 'trust smart saver' - Biometric registration not working on iPhone - Face unlock feature not working on iPhone - Login issues: ID already logged in another device - Registration failed with 'invalid account no.' - OTP for card activation doesn't work - Force closing during bkash transaction - App not working from 1st to 3rd of every month **Most requested features** - Add Sonali Bank in NPSB - Add FDR encashment option - Add PIN change option for iOS - Add card block option for iOS - Need Face ID unlock - Add Nagad - Include option of opening account - Include option of paying credit card bills - Improve bill payment system (electricity and Gas) - Add NFC atm card option - Real time app transactions notifications - Dynamic currency credit card - Credit card foreign part enable/ disable from app - Debit card with multi currency facilities - Bigger font size for readability ## Newest reviews (14 of 58) ### 4/5 — Add Sonali Bank in NPSB *2026-06-25, version 9.0.7* Sonali Bank should be added to transfer money through NPSB. Kindly add the Sonali Bank NPSB channel. ### 3/5 — Balance *2026-05-11, version 9.0.7* Since the new update, the Trust Bank app has become frustrating to use. You can no longer easily see your account balance — the only way is by going into statements and manually selecting dates. On top of that, the date selector barely responds properly on the touchscreen, making the whole process slow and inconvenient. A banking app should make checking your balance simple, not complicated. Please improve the usability in the next update ### 2/5 — Doesn’t show agreement while creating account *2026-05-07, version 9.0.7* When I create an account, I put in all my info, then click send OTP, a window for agreement shows up with Agree and Disagree buttons, but it’s blank, white and there’s no agreement ### 2/5 — DISAPPOINTED APPS *2026-04-08* You have added location. Why do you need location? This is disappointing app. I am not able to use it because every time it asks location needs to be enabled for always!! Why? Why? Why? ### 3/5 — Irritating and frustrating location disable pop up 😤 *2026-04-05* The new overall design is good but I get irritated when I see this location disabled pop up every time I try to open the app. Although it vanishes after few seconds but when I minimize the app and open again on my iPhone, the pop up never goes. It even does not go even if I select ‘while using the app’ location service. It only goes when I select ‘Always’. So two suggestions from my side, 1. Disable location should pop up should be shown only when I open the app for the first time or when I select location feature of the app. 2. The pop up should not show when I select location option ‘while using the app’ settings from the iPhone. 3. (Additional) I always see the pop up after successful login that I don’t have email configured, but when I click on it, it navigates me to browser and there when I give my valid account number, it shows an error message, ‘Invalid account no. Although I checked many times, I gave the correct account number. ### 3/5 — I am facing add beneficiary problem after new update *2026-04-04, version 9.0.2* Beneficiary problem after the new update. When I trying to tap add beneficiary it does not response. Please fix this issue. But the UI design is pretty ### 2/5 — After upgration app cant work properly. *2026-04-03, version 9.0.1* After upgration app cant work properly. ### 2/5 — Just updated to version 9.0_i *2026-04-02* I’ve been using this app for over a year now. Just updated it to the latest version. Now it’s asking me to change location access to ‘always’. For what purpose? Why do you need location access of a user’s phone even when the app is not in use?? ### 4/5 — FDR Encashment *2025-09-22* Dear Team, my heartiest congratulations for adding FDR opening option on the app. It would be great if you could add FDR encashment option also. Thanks in Advance. ### 2/5 — Otp for card activation doesn’t work *2025-09-22, version 8.8.9* Otp for card activation doesn’t work ### 2/5 — Crashes *2025-05-28* Tried with multiple devices. The app crashes immediately after the recent update. ### 2/5 — App Crashes while going to cards menu *2024-09-29* I recently added new debit card to my account now I cant access it becuse the app crashes. ### 1/5 — ফালতু *2024-02-05, version 7.1.2* আপনাদের এতবড় একটা প্রতিষ্ঠান, সাধারন একটা অ্যাপের সমস্যা ঠিক করেন না। (IOS এর এপ থেকে NPSB করা যাচ্ছেনা) ### 1/5 — Bad support team *2023-10-08, version 7.1.2* Chasing for registering the app for 3 weeks now from UK. Awful system and support team. They sent email to call, when I call they say to email! ## Most critical reviews (10 lowest-rated) ### 1/5 — Inconvenience *2026-08-04* The app has a lot of problems in its system. It is good that it has bring changes but that has caused inconvenience to the customers as well which is not at all granted. The new face verification has caused me immense trouble for two weeks. ### 1/5 — Worst Banking App Experience - Face Verification Never Works *2026-07-20* Very disappointing experience with the Trust Money app. After updating the app, the face verification is completely broken. The camera opens, but it never captures my face and keeps showing “Verification Failed” every single time. I have tried repeatedly and even reinstalled the app several times, but nothing has worked. On top of that, I am also unable to add my debit card. Even after entering all the correct information, the app keeps showing errors. This is extremely frustrating, especially when I need urgent access to my account. A banking app should be reliable, but this app has wasted my time with constant verification and card-related issues. If these problems are not resolved immediately, I will visit the bank tomorrow, withdraw all my money using my cheque book, and stop using this service permanently. ### 1/5 — Bad UI *2026-04-22, version 9.0.7* Previous UI was far better. The new one is non HD ( the loading screen looks really bad due to poor non hd quality transition icons & pictures ) ### 1/5 — After new updates *2026-04-07, version 9.0.4* Kaar mathay eai new interface r idea ta aschse eto baje interface Ager ta better chilo bhai ekhn upore taan diya uthaw abr jinis pati khuje pai na Eto baje idea kaar bhai ### 1/5 — Why force location access to always? *2026-04-05* This is dumb move from developers. Make location access optional. Been using this app for over 2 years. Was working fine. Then they decided to give a facelift and ruined it. ### 1/5 — The new update is the worst *2026-04-02* The recent update has changed the app interface and its not comfortable at all. Earlier i could see the info of all my accounts in a single page, now i need to give multiple clicks and open multiple pages to get the info which wastes time and resources. The new app interface is not user friendly at all ### 1/5 — App Crashes *2025-09-19, version 8.8.8* While doing transactions app crash ### 1/5 — Keep buffering when tried to register in new device *2025-07-05* Have used the app over 3 years, now that I changed my phone, I tried to register my new device several times, it kept loading and didn’t finally reach to the page of registration, please fix the issue. ### 1/5 — Not opening *2025-03-26, version 8.7* I am trying to log into my account since last 3 days But it’s not working! Don’t know why! ### 1/5 — Resetting password *2025-02-12, version 8.6* When I click on “Forgot password” and proceed, the app shuts down and doesn’t allow me to reset the password. These are basic functions, do better. ## Most praised reviews (10 highest-rated) ### 5/5 — New App UI Update *2026-04-02* New UI app update is amazing, smooth , modern and smart , well organised. Thank you Trust Bank PLC for keeping user request for updating the apps UI. Now the Trust Money app holds its standards well. ### 5/5 — Usage *2025-10-28* Easy to use among other banking apps in bangladesh ### 5/5 — Request to Add PIN Change and Card Block Options for iOS Devices *2025-02-13* Dear Trust Money Apps Team, I hope you're doing well. I would like to kindly request the addition of two important features in the iOS version of the Trust Money app: 1. PIN Change Option– It would be highly beneficial to have the option to change the PIN directly through the app for added convenience and security. 2. Card Block Option– In case of any unauthorized transactions or security concerns, it would be great to have the ability to block the card through the app on iOS devices as well. These features would enhance the user experience and provide better control over account security. Thank you for considering this request. I look forward to hearing from you. Best regards, Rejuan haque ### 5/5 — Pearl *2024-09-19* Very useful. But frequent compulsory password change is bothersome, also not that necessary. **Developer response:** Dear Sir, thank you for your appreciation. It means a lot to us. Please stay with us so that we can make your banking experience better over time. Thanks ### 5/5 — Face ID *2024-03-04, version 7.1.2* Need Face ID unlock ### 5/5 — made our day to day life very easy❤️ *2024-02-27, version 7.1.2* this app is very easy and convenient to use ### 5/5 — Bugs *2023-07-05, version 7.1.2* In this update. I’ve added beneficiaries but this app has shown to add beneficiaries again. Kindly correct it. ### 5/5 — Great Application *2023-06-27, version 7.0* The application is very smooth ### 5/5 — biometric login problem with iphone *2023-04-08, version 6.0* face unlock feature is not working in biometric login while using iphone. can this be solved ? ### 5/5 — Very good app *2022-02-16* Excellent app. Need to improve the bill payment system of electricity and Gas. **Developer response:** Dear Sir, thank you for your appreciation and valuable suggestion. It means a lot to us. Please stay with us so that we can make your banking experience better over time. Thanks --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*