# Trustco Bank Mobile — user reviews > 131 indexed App Store user reviews of Trustco Bank Mobile by Trustco Bank, rated 4.70/5 from 3,194 ratings. - Source: https://appshunter.io/ios/app/trustco-bank-mobile/id1521999304/reviews - App overview in markdown: https://appshunter.io/ios/app/trustco-bank-mobile/id1521999304.md - Rating breakdown: 5★ 2,785 · 4★ 221 · 3★ 65 · 2★ 30 · 1★ 93 ## What do users think of Trustco Bank Mobile? Overall sentiment: negative **Pros** - 👍 Easy to use - 🚀 Simple and straightforward - 💡 Separate Zelle option - 🇺🇸 American flag background **Cons** - 🐛 Crashes frequently - 🐛 Slow and laggy performance - 🐛 Unreliable login and app functionality - 🐛 Outdated and clunky user interface - 🐛 Issues with mobile check deposits **Commonly reported bugs** - Constant logout issues - Inability to log in or access accounts - Errors during mobile check deposits - Inconsistent app behavior across devices **Most requested features** - Ability to see balance after each transaction - Improved mobile check deposit experience - Persistent login credentials - Landscape mode support - More detailed transaction history ## Newest reviews (10 of 131) ### 2/5 — Good when it works *2026-03-18, version 25.2.1* It’s a good app- when you can actually use it. It constantly seems to be down or unavailable for transfers. I use the app to transfer money from my savings to my checking when the bank is closed at night and on multiple occasions I have been unable to access my funds in any way due to the app being down. Hope they can fix this because I’m sick of not being able to spend my own money. ### 3/5 — Won’t let me login *2025-12-19, version 23.1.7* Was checking to see if I got a payment and it won’t even let me log in. This app is on and off and probably needs an update ### 2/5 — App never loads *2025-10-07, version 23.1.7* 9/10 times when I want to check my balance the app doesn’t load. It will try to load for about 30 seconds then give me an error message. Same thing happens on the website as well. Issue can last for hours at a time. ### 1/5 — So Frustrating *2025-01-03, version 23.1.6* Multiple times this app doesn’t load when I need it to. The point of a mobile app is for convenience and this is the most inconvenient app I think I’ve ever downloaded . It’s also so slow and laggy, it’s so frustrating! ### 2/5 — Check clearing time excessive *2024-12-16, version 23.1.6* I deposited a local check and was told 4 days to clear. ### 3/5 — App *2024-11-09, version 23.1.6* I keep having to put in my info every time I open the app .. don't know why it won't hold my password ### 5/5 — Trustco *2024-11-03, version 23.1.6* Very easy online banking, always kind and helpful to customers ### 1/5 — Application not working and no customer support available *2024-10-17, version 23.1.6* Application is not working at all. Some server may be down. Bank suggestion is to reinstall it witch is a joke. ### 1/5 — The app crashes when using 2FA *2024-09-24, version 23.1.6* The app crashes when using 2 factor authentication. ### 5/5 — Where can I get my statements? *2024-09-24, version 23.1.6* Spent 20 minutes looking for a link to statements- guess it doesn’t exist. ## Most critical reviews (10 lowest-rated) ### 1/5 — Worst!! *2026-06-11, version 25.2.1* This has to absolutely be the worst bank I have ever delt. This is the 3rd time they have stolen my money, told me they never received my direct deposit and I’m looking right at the Void paystub! I hate this bank so much and am counting the days til I’m able to leave them! ### 1/5 — Not good *2026-05-15, version 25.2.1* App alway down never available when I need it making me wanna leave bank for another bank 0 stars not good ### 1/5 — slow and glitchy *2026-02-04, version 23.1.7* this could very well be the worst app of all time. ### 1/5 — terrible *2026-01-02, version 23.1.7* dosent work 90% of the time and when it actually does let you log in it forces you to change your secret questions, and the questions are all insane like “What was the middle name of your 3rd bike as a kid” or “What was the favorite color of your 2nd grade math teachers imaginary friend”, and it makes you redo it every time you want to log in. ### 1/5 — slow and glitchy *2026-01-01, version 23.1.7* this app takes forever to load / log me in it’s crazy. ### 1/5 — Trustco app *2025-12-15, version 23.1.7* Zelle feature not working has a bug that kicks me out when trying to use. ### 1/5 — Zelle keeps crashing *2025-10-10, version 23.1.7* Everytime i try to use zelle my app crashes ### 1/5 — Very bad and outdated technology *2025-09-10, version 23.1.7* I always has trouble with trustco bank online system, always is down, not easy to use. You need to spend some money right there to upgrade it ### 1/5 — HORRIBLE *2025-04-30, version 23.1.6* Worst bank. ### 1/5 — Shockingly Awful *2025-02-22, version 23.1.6* I think their claim of being a hometown bank is just an excuse to be slow in-person and years behind technologically. ## Most praised reviews (10 highest-rated) ### 5/5 — Good *2026-07-14, version 25.2.1* Good good very good ### 5/5 — Willy *2026-04-05, version 25.2.1* Excellent ### 5/5 — Love the app! *2026-03-14, version 25.2.1* Makes all my banking super easy; transfers, deposits, just checking on payments, automatic payments, etc! ### 5/5 — AWESOME *2025-12-19, version 23.1.7* I have been with the lady Lake Florida branch for over 10 years and they are the friendliest most BANK! ### 5/5 — Apopka branch *2025-04-24, version 23.1.6* Ashley is super helpful and all the other staff are super nice ### 5/5 — Easy to use *2025-03-19, version 23.1.6* Easy to use and understand ### 5/5 — Great app *2025-02-04, version 23.1.6* Great app - simple and easy to use. ### 5/5 — Easy to transfer between accounts *2025-01-30, version 23.1.6* Love ability to move money instantly without going to bank! Love mobil deposits. Great bank ### 5/5 — Love TrustCo Bank *2025-01-21, version 23.1.6* I love to bank at TrustCo Bank, cause the tellers are so nice and friendly. ### 5/5 — Cash *2024-12-07, version 23.1.6* Best bank --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*