# TrustedHousesitters — user reviews > 763 indexed App Store user reviews of TrustedHousesitters by TrustedHousesitters Ltd, rated 4.80/5 from 15,789 ratings. - Source: https://appshunter.io/ios/app/trustedhousesitters/id1292606611/reviews - App overview in markdown: https://appshunter.io/ios/app/trustedhousesitters/id1292606611.md - Rating breakdown: 5★ 14,179 · 4★ 772 · 3★ 249 · 2★ 137 · 1★ 452 ## What do users think of TrustedHousesitters? Overall sentiment: mixed **Pros** - 🌟 Excellent service - 🐶 Great for pet lovers - 🌍 Enables worldwide travel - 🏡 Comfortable home stays - 👍 Reliable and trustworthy **Cons** - 🐛 Buggy app with glitches - 💸 Expensive membership fee - 🔍 Difficult to find suitable sits - 🤖 Poor customer service - 🔒 Security concerns **Commonly reported bugs** - App crashes and freezes frequently - Inconsistent behavior across platforms - Unreliable push notifications - Issues with profile and account management - Inaccurate search results **Most requested features** - Ability to filter by pet type and number - Improved search functionality and filters - Better communication with homeowners - Refund option for unused membership - Multilingual support ## Newest reviews (15 of 763) ### 3/5 — App authentication *2026-08-29, version 3.35.0* Having to wait for an email code to authenticate log in to the app is a pain, and ruins the user experience. Email with code can take up to 2 minutes ### 2/5 — Beware of investment$$ *2026-08-27, version 3.35.0* I joined so that I could be a pet sitter abroad because I travel abroad four times a year. Every time I applied to sit, they were looking for someone with more experience. You can’t get much more experience than a person who bred Dobermans and boxers. I also helped train dogs for my mother. I bought the membership it for a specific purpose, and I could only find people in my local area. I have a home I don’t need to staycation. So if you’re doing this to travel abroad, it will take you a long time of watching local people to try and break into someone accepting you abroad. And of course, you only have 14 days to figure this out then they will not return any of your money even if sat one time. beware of Auto renewal default. ### 4/5 — CONCEPT GREAT *2026-08-27, version 3.35.0* I love the concept of the platform. Ability to connect pet sitters and owners is brilliant. My quibble is with the app and ability to filter listings for searches. How about being able to add number of dogs? Sitting for 1 or 2 dogs is a vastly different experience than 5-6 dogs. How about a way to add private notes on a listing? How about a way to exclude a listing on subsequent searches? App needs a couple of user experience feedback sessions. You’re almost there but the devil is in the details. ### 3/5 — Payments for sits *2026-08-26, version 3.35.0* I have only just realised that sitters also have to pay for each sit, which, on top of fees, does not seem very reasonable. I guess it may reduce the risk of cancellation but I think younger sitters are often somewhat strapped for cash… I also think it would be useful to have an option to build in flexibility when putting in the dates eg I have had to advertise for two weeks separately when I would have been happy to get someone arriving and leaving a few days early…. ### 3/5 — Fine tune the App *2026-08-24, version 3.35.0* Overall the program and online web site work very well. Five stars. What is letting the App down is the interface with issues like navigating between screens and functions. Going back out of the map view a good example, difficulty in saving several searches and more. ### 2/5 — Fees *2026-08-20, version 3.34.0* Since Fees have been added applications have dropped significantly ### 3/5 — Map Search Gone *2026-08-19, version 3.34.0* I’ve used this app and been a premium couple membership for over 2.5 years. The one function we liked best about this app was the map search feature. This has been removed in an update, please return. Thank you! ### 2/5 — poor review system *2026-08-17, version 3.34.0* As a sitter, my overall experience has been positive. I’ve booked three sits and am currently on my second, getting to enjoy the company of some lovely animals in beautiful locations. However, there are some aspects of the platform that have been disappointing, particularly the review process. I wasn’t aware there was a 14-day window for leaving reviews, and I don’t recall receiving an email or in-app notification prompting me to leave one. I only found the review option by going looking for it. My first sit now shows on my profile as completed but without a review, which is frustrating as I’ve come across listings requiring 7+ or even 15+ reviews. Of course, I can’t know whether the owner intended to leave a review or simply chose not to, but we had positive conversations after the sit and, had I known about the deadline, I would have politely prompted her. Instead, I assumed she would leave a review in her own time and didn’t want to bother her. I know there is an option to request a review in the app, but I think the platform should also proactively remind both parties when the review window is approaching. As a paying member, I think it’s reasonable to expect important processes that affect the value of my profile to be communicated clearly. ### 4/5 — App for iPad *2026-08-16, version 3.33.0* I love the app and the concept of it but it would be good to have it for iPad interface ### 3/5 — Where did the map navigation go? *2026-08-08, version 3.32.0* You had map navigation very clear but now it’s gone. Where is it? ### 2/5 — Where's the trust? *2026-08-02, version 3.31.0* Brilliant idea for what could be a great community. Works well until you encounter people who fail to abide by the golden rule. In good faith, you give them a great review despite the things on which they failed, but they give you a poor review for things they made up in their head. Enormous potential, Leadership needs to step up and create the culture it wants for the future or this ultimately will crumble as a ### 4/5 — Good service *2026-07-30, version 3.31.0* Good app with good quality sitters. ### 1/5 — Don’t recommend *2026-07-29, version 3.31.0* This is an app with no live people that you can speak to and no way to resolve disputes. Best you will get is a generic AI chat bot that gives generic answers. Wasn’t impressed with the service and had not used it in a year. Didn’t realize they auto renew. After seeing the charge on the credit card I tried to cancel and receive a pro-rata refund. But, unless you cancel the one year renewal within 14 days of auto renewal (less than 4% of the way through the subscription) you are stuck paying the whole year. Also- note that they offer a large discount to keep you when you turn off auto renewal so even if you want to use the service, go to cancel and you will get a much better deal. I will not use or recommend them after the hassle of trying to work through this issue that most companies would assist you with. Zero customer support. ### 3/5 — They can do better *2026-07-27, version 3.30.0* My opinion, THS has been successful and enjoying their profits. Website is basic and needs improvement. You are a good website…not great. You can do better…find better leadership. ### 3/5 — Volunteering now costs too much! *2026-07-26, version 3.30.0* I didn’t renew my membership as the new prices and the pay per sit on top of the membership means that I can’t afford now to sit for 2 or 3 days as I used to ( I can’t do more at a time) unless you pay top price, in which case the £10 extra per sit is included but you need to do a lot of sits per month to make it viable . For something I do as a hobby as a volunteer, not for free holidays, not being paid is now costing a lot! Adding the transport it’s not sustainable anymore. I am gutted as it was a really good site when people usually DO answer you and had some great sits! WHAT A SHAME ## Most critical reviews (10 lowest-rated) ### 1/5 — 3 weeks waiting for id check and no help online just an AI bot. Waste of money and time *2026-08-31, version 3.35.0* 3 weeks waiting for id check and no help online just an AI bot. Waste of money and time ### 1/5 — They won’t remove horrible sitters that harm your pets *2026-08-30, version 3.35.0* I had the worst experience with a sitter and when I listed the many issues I had including bringing a dog without telling me for sitting our cats they refused to remove the sitter from their platform. We had major damage to our home as well. I would avoid this service at all costs ### 1/5 — Misleading No Value *2026-08-28, version 3.35.0* I downloaded and paid the yearly subscription to connect with house sitters. App will show you sitters in your area but many are no longer doing it or active. I cannot think of a product or service I have ever paid for that was more of a waste of money than this app. So much so they should be removed from the App Store. ### 1/5 — 14 day rating limit *2026-08-24, version 3.35.0* You need to make it possible to rate house sits after the 14 days period if someone specially requests it. It’s easy to forget to do the rating. It’s totally within your control to make that possible so for your staff to say it’s impossible on your end is silly. ### 1/5 — Paid account required *2026-08-23, version 3.35.0* Don’t bother. They want money just to have an account. Head over to Rover. They may take a percentage, but you don’t have to pay to book appointments and talk to people. ### 1/5 — Money-Making Model at the Expense of Sitters *2026-08-22, version 3.35.0* TrustedHousesitters presents itself as a pet-sitting exchange, but sitters often take on extensive responsibilities, pet care, cleaning, plants, mail, and more, while receiving no compensation or tips and now paying both membership and booking fees. In my experience over 1½ years, customer support has been consistently disappointing. When issues arose with demanding or inappropriate pet parents, I was essentially left to resolve them myself. The platform’s frequent technical issues and limited support make this especially frustrating. The business model increasingly feels focused on revenue rather than supporting the sitters who make the service possible. Compared with other platforms, THS has been far less responsive, accommodating, and sitter-focused. ### 1/5 — fire your IT people *2026-08-17* Don't update! Now you can't see it on the map🤬🤬🤬 ### 1/5 — Fees for everyone *2026-08-11, version 3.33.0* After being purchased by a the soul suck of a private equity, of course the new course of action is run take a great community driven site and squeeze everyone for more money! Love that greed. Charge even the sitter, who already pays a membership, and provides their services for FREE, a fee for every confirmed sit. Say it’s all for a better experience. But continue with pointless updates that have absolutely no difference. Meanwhile there is no way to search for sits in chronological order, even find anyone by name, and the spot that actually says Home & Location can be left vague by owners so that sitters have to take up an application spot just to ask what neighborhood the sit is in. I get notifications about everything even though I saved only a few, so those often get lost in the 52 others one must sift through. On and on and on. Thanks for taking this great community and ruining it for corporate profits. That sit essentials, your only new user experience, is ridiculously useless and usually says talk with the owner. No kidding! $$$ ### 1/5 — Very disappointing service *2026-08-09, version 3.32.0* After many years paying an expensive subscription to Trusted Housesitters I am not able to access my account as I am not receiving the verification code to log in. Despite numerous contacts with this org to seek assistance I have had ZERO assistance and no effort at their end. I asked for my money back as I cannot access my account and they outright refused. On top of being locked out of my account, my last housesitting was a disaster. DO NOT WASTE UOUR MONEY ON THIS COMPANY! ### 1/5 — Site is terribly clunky and confusing *2026-07-31, version 3.31.0* Definitely this site was designed by the C team. It’s time consuming not intuitive and hard to navigate and make changes. ## Most praised reviews (10 highest-rated) ### 5/5 — Great way to travel *2026-08-19, version 3.34.0* Update: HELP—In saved searches, ie., my search “Winter 2 weeks+,” I could start to scroll down the listings and immediately the map feature button would pop up below so I could look at where in the world those listings were rather than scroll through every single listing. Now the map button is nowhere to be found. I just updated the app too, to no avail😩 Help!! I’ve been on THS 2 years now both as a sitter and as a pet owner. We have met so many wonderful people and pets, and traveled to some great places. Til now the app has been really fabulous- recently however its been acting a little glitchy, and I’ve had to use the web, which is more time consuming and different to use than what I’m used to. I hope the developers can figure out a way to make the needed security updates while still allowing users of slightly older phones to use the app(??) Thanks! ### 5/5 — The Best! *2026-08-11, version 3.33.0* What an excellent service, for all involved! ### 5/5 — A great experience *2026-08-09, version 3.32.0* I was skeptical at first, but now I’m all in. My first pet-sit was at an amazing house, with wonderful hosts and a delicious, scrumptious, cuddly golden retriever. I had such a good time and can’t wait for my next one. What an amazing way to travel the world! ### 5/5 — Incredible Platform *2026-08-05, version 3.32.0* Once I discovered Trusted House Sitters app it offered me the opportunity to firstly support and do good for people who once doubted the ability to trust easily. This app has created a way for owners to feel safe having people like myself to take care of their homes and animals. It also teaches us to expand responsibility when taking care on animal family members which is therapeutic for the soul. I’m truly grateful for this app as it’s allowing me to travel more also. Honestly an incredible platform that is growing daily. I highly recommend it. I personally absolutely love it. 🤗🫶🏼🤗 ### 5/5 — One of the best ways to travel *2026-07-27, version 3.30.0* We love this app! It has allowed us to travel even more and meet amazing people and their pets. If you enjoy being with pets, you will love Trusted Housesitters! ### 5/5 — Worth every penny! *2026-07-26, version 3.30.0* Was recommended by a friend as I had a vacation coming up and no one to watch my dog, cats or house and it really was an amazing experience. I thought I would have problems finding someone for such a long sit with so many pets to take care of, and without much notice, but within the first 48 hours I had 5 people requesting my sit. The best part is the future peace of mind I have knowing I will always be able to find someone for any traveling I plan. ### 5/5 — Love Trusted Housesitters *2026-07-25, version 3.30.0* THS has given me the confidence to travel the world. So far we’ve done pet-sits across the USA, from Hawaii to Florida. Someday I hope to take a trip to Japan, Italy, Australia and Thailand via THS. I love that wherever I decide to go, I know they’ll be a 4 legged friend on the other side waiting to hangout me. ### 5/5 — Glad we joined ! *2026-07-22, version 3.30.0* We’ve been using TrustedHousesitters as both pet parents and pet sitters, and it’s been one of the best decisions we’ve made. As pet parents, the biggest benefit is that our dog, Ava, gets to stay in her own home where she’s relaxed, happy, and able to keep her normal routine. There’s no stress of kennels, and we have peace of mind knowing she’s being cared for by genuine animal lovers. As sitters, we’ve had the privilege of caring for wonderful pets in beautiful homes and, along the way, we’ve made so many lifelong friends. The sense of trust and community is something really special. If you love animals and want the best for your pets while you’re away or you’re looking for a rewarding way to travel and care for pets we couldn’t recommend TrustedHousesitters more highly. ### 5/5 — Easy as *2026-07-21, version 3.30.0* This App is so easy to use. Critically it has and provides all the right information for the sitter and the pet owner to chose the best option for the beautiful pet/s. Because they deserve the best experience. ### 5/5 — This is what every pet parent needs *2026-07-19, version 3.29.0* I cannot rate this service high enough! I always struggled with pet sitting when we were going on holiday and this service solved that problem so efficiently that I cannot think now of a better way of going on holiday without worrying about my dogs! I have used the service several times now and every single time has been a seamless experience and all of the people who have stayed on my house have been lovely and caring! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*