# TrustYou — The power to listen > All-in-one guest feedback and review management platform for hoteliers. (iPhone/iPad app by TrustYou GmbH.) - Source: https://appshunter.io/ios/app/trustyou/id782384310 (this page in markdown: same URL + `.md`) - Developer: [TrustYou GmbH](https://appshunter.io/developer/782384313) - Category: Travel - Price: Free - Rating: 3.90/5 from 60 App Store ratings · 86 written reviews indexed - Age rating: 4+ - Requires: iOS 11.0 · 38 MB - Languages: American English - Released: 2013-12-27 - Data updated: 2026-08-21 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/trustyou/id782384310/reviews.md ## What is TrustYou? TrustYou, the all-in-one guest feedback platform, introduces the TrustYou app. It allows hoteliers to engage with travelers and manage reviews while on the go. It allows you to analyze how you stack up against the competition ...and more. Key features include: Review Management * Access all of your online reviews for all of your hotels * Read your guest satisfaction surveys * Find all of your reviews in one inbox * Respond directly to reviews from the app Reputation Analysis * See your overall and performance score for your hotels * Analyze by semantic categories (eg. scores for rooms, food, service, etc.) * Identify positive and negative trends with Impact Scores * Benchmark against competitors * Understand your performance trends over time * View your NPS score Live Experience * Receive guest messages and Live Survey reviews in real time * Receive push notifications when new messages or Live reviews arrive * Send replies directly within the app * Add or remove Teams from conversations * Send and receive images and files * Forward messages to your own internal Team Chat * Have 1:1 conversations or coordinate with your whole team in a group chat. New improvements to the TrustYou app allow you to efficiently manage your reputation and guest communication while you are away from your desk. A new design makes it easier for you to view and respond to online reviews. With the new dashboard, you quickly view and analyze your main hotel KPIs. Requires the TrustYou Analytics and/ or TrustYou Analytics Enterprise license. Languages: English (US), German, Spanish, French, Italian, Japanese, Portuguese, Russian, Polish and Chinese. ## Key features - Manage online reviews - Analyze guest satisfaction surveys - Respond directly to reviews - Track reputation scores - Benchmark against competitors - Real-time guest messaging - Push notifications for new reviews ## Recent user reviews (10 of 86) All indexed reviews: https://appshunter.io/ios/app/trustyou/id782384310/reviews.md ### 2/5 — App Doesn’t work on my phone *2026-06-23, version 5.55.13* Although I can login my account on desktop, on this app I can’t pass through login page. It keeps coming to the same login page. Help!!! ### 3/5 — Not available for IOS *2026-05-03, version 5.55.13* New Trustyou CXP should be available for IOS ### 4/5 — เกือบดี *2025-09-17, version 5.55.13* ใช้งานยากนิดนึง ### 1/5 — Can’t login - tried multiple times *2025-03-20, version 5.55.13* This app literally makes no sense, you can’t acess a single thing. ### 1/5 — unable to log in *2025-02-19, version 5.55.13* please fix the issues with the log in UI and ensures that it works properly ### 1/5 — Dark Mode *2024-02-07, version 5.55.13* It's hard to see if the review has been viewed, white and light grey was hard to see, I hope There's a dark mode setting. ### 1/5 — Inexploitable ! *2023-05-27, version 5.55.11* L’application n’est pas ergonomique. Impossible de répondre de façon personnalisée aux avis clients depuis l’application donc inexploitable et inutile. Une grosse mise à jour SVP ! ### 2/5 — Dashboard Keeps Loading *2022-08-14, version 5.55.1* The dashboard section might have glitch. Keeps loading all the time. Please fix. ### 1/5 — Horrible App *2022-07-20, version 5.49.0* Since this app’s inception till now it is full of glitches and bugs, always crashes, always has login errors and just generally not seamless and user friendly at all for hotel managers ### 5/5 — Great experience *2022-04-26, version 5.47.0* TrustYou did really a great job here. The app offers the best functionalities that we normally used to find only in the desktop version and it’s really easy to use. Great achievement! Congratulations ## Frequently asked questions about TrustYou ### What does the TrustYou app do? The TrustYou app is an all-in-one guest feedback platform for hoteliers. It allows users to manage online reviews, analyze guest satisfaction surveys, and engage with travelers in real-time, all from their mobile devices. ### What are the key features of the TrustYou app? Key features include comprehensive review management, allowing access to all online reviews and surveys in one inbox, with the ability to respond directly. It also offers reputation analysis with performance scores, semantic category breakdowns, and competitor benchmarking, alongside live experience features for real-time guest messaging and notifications. ### Is the TrustYou app free to use? The TrustYou app itself is free to download and use. However, it requires a TrustYou Analytics and/or TrustYou Analytics Enterprise license to access its full functionality. ### What devices is the TrustYou app compatible with? The description does not specify exact device compatibility. However, as a mobile application, it is designed to run on smartphones and tablets that support its operating system. Users can typically find this information on the app store listing. ### How does the app help manage hotel reputation? The app helps manage hotel reputation by consolidating all online reviews and guest surveys into a single platform. It provides tools to analyze performance scores, identify trends, and respond to feedback promptly, enabling hoteliers to improve guest satisfaction and online presence. ## Version history (last 5 releases) ### 5.55.13 — 2023-08-02 We have addressed some bugs and issues reported by our users, resulting in a more stable and reliable app overall. ### 5.55.12 — 2023-06-21 We have addressed some bugs and issues reported by our users, resulting in a more stable and reliable app overall. ### 5.55.11 — 2023-01-26 Fixes in the reviews inbox ### 5.55.9 — 2022-12-14 We removed the Team Chat and fixed some issues in the Survey section. ### 5.55.8 — 2022-11-23 Fixes in the Survey section. ## Apps similar to TrustYou | App | Rating | Price | Category | | --- | --- | --- | --- | | [Accor Key - hotel keys](https://appshunter.io/ios/app/accor-key-hotel-keys/id1529277897) | 2.2 (13) | Free | Travel | | [Gaadiya App](https://appshunter.io/ios/app/gaadiya-app/id1661914840) | 4.7 (148) | Free | Travel | | [Avas App](https://appshunter.io/ios/app/avas-app/id6478046635) | 4.8 (342) | Free | Travel | | [Rowerem przez historię](https://appshunter.io/ios/app/rowerem-przez-historie/id1530339900) | — | Free | Travel | | [meuHEBB](https://appshunter.io/ios/app/meuhebb/id1522565420) | — | Free | Travel | | [Taxi Bis Zielona Góra](https://appshunter.io/ios/app/taxi-bis-zielona-gora/id1530284660) | — | Free | Travel | --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-21.*