# TruVideo — user reviews > 34 indexed App Store user reviews of TruVideo by TruVideo, Inc., rated 2.60/5 from 82 ratings. - Source: https://appshunter.io/ios/app/truvideo/id1337738505/reviews - App overview in markdown: https://appshunter.io/ios/app/truvideo/id1337738505.md - Rating breakdown: 5★ 28 · 4★ 2 · 3★ 3 · 2★ 6 · 1★ 43 ## Newest reviews (10 of 34) ### 2/5 — trash *2023-08-21, version 2.5.5* Can’t zoom, orientation changes inconsistently with actual orientation of phone, deletes videos when screen shuts off. ### 2/5 — Newer phone *2023-03-05, version 2.5.3* It always deletes my video while it’s on pause. ### 2/5 — Apple IOS 16 bugs *2022-11-22, version 2.5.3* Fresh App with the new Apple IOS 16 update but I’d prefer to have the old one back. The app no longer keeps the phone awake while the recording is paused. Once the phone goes to sleep the video is lost. Had to change my phone setting so that the phone never goes to sleep. That works to avoid losing the recording but problematic for functionality reasons outside of using Tru Video. Also zooming in and out while recording is no longer possible. That capability was very useful and should be re-implemented. ### 2/5 — Need bug fixes *2022-09-27, version 2.5.1* Can’t zoom and mic cuz out at times. Need to fix bugs. ### 1/5 — Hate this app *2022-06-17, version 2.4.6* Hate this app with passion. Nothing it done to think about how we actually use the app. ### 1/5 — Works worse now *2022-05-05, version 2.4.5* Latest update now app won’t load. Tried uninstalling and still no change ### 2/5 — not that great *2022-03-14, version 2.4* with the recent update, it does seem like the app processes videos and uploads faster. overall a faster feel, but it came with a bunch of annoying bugs. first off, flipping the camera while taking a video is bugged. if you don’t change the orientation of the phone after you flip the camera, it’s record everything upside down. if you even leave your phone locked for more than a minute you have to fully restart your video. absolutely awful if you’re someone who has to pause a lot as your transition through your work. if you don’t want to to completely delete all your progress you have to leave your phone unlocked the whole time, on the truvideo app. you can’t access other apps because it’ll just delete all your process if you stay off truvideo for more than a minute. what a joke ### 1/5 — More work for nothing. *2020-02-26, version 1.6.3* This app is awesome for management wanting to make techs do more for free. It constantly freezes during videos when I pause from under hood inspections to under vehicle inspections causing me to restart with the under hood portion. It’s hard to flat rate a oil change now. Changes the shop atmosphere as we have no music to interfere with the video or normal conversing. The rep stated “it will increase sales by 40%” I can honestly say I seen the opposite now that the customer has video proof of what needs to be replaced but elsewhere. I would not suggest this to anyone. We already do enough if you want to increase transparency fire dishonest employees. To the response: you clearly didn’t read what I said. This doesn’t belong in a shop. It is killing our efficiency. My job is to work on cars. Not fumble around on my phone. ### 5/5 — Great too *2019-10-29, version 1.2.27* Works well ### 1/5 — Truvidio *2019-08-18, version 1.2.25* It goes to your cloud and they said that it would not so they misinformed us on the app and they have no way of fixing it on an I phone ## Most critical reviews (10 lowest-rated) ### 1/5 — Your lucky if it even works *2023-06-29, version 2.5.3* While using the app sending videos is like gambling 1/100 times you’ll win better off using messenger. App doesn’t send videos half the time let alone even upload them. Has to be the worst app I’ve ever used by far not to mention makes you login in every time you use it I would give 0 stars if I could ### 1/5 — Tru video sucks *2023-06-13, version 2.5.3* Snap cell better ### 1/5 — Hate it *2023-05-04, version 2.5.3* Videos delete out of no where ### 1/5 — Terrible. *2023-05-04, version 2.5.3* Deletes videos if screen goes black. Also exits out of the app every time your phone locks. ### 1/5 — HATE TRUVIDEO *2023-03-03, version 2.5.3* VIDEOS JUST DELETE OUT OF NO WHERE AND TECHS GET ALL THE BLAME DUMB APP ### 1/5 — Not a suitable app for professional use *2022-12-02, version 2.5.3* The app is incredibly “buggy” and many features are just a pain to use. When ever I try using this app it just kills my workflow and diminishes my efficiency. If you have the option to find or use a different app, please do. Not worth it for a company worth 5mil ### 1/5 — Needs a lot of work. *2022-10-28, version 2.5.3* Takes a lot more time for flat rate techs. Although it has helped sell bigger job due to visual proof, the App constantly crashes and causes us to have to repeat all the steps during a simple oil change. Freezes and closes the app, or the phone goes dark when transitioning to other parts of the vehicle and deletes the video. We don’t get paid to make videos, we get paid to work on cars. ### 1/5 — Inconsistent updates *2022-09-24, version 2.5.1* It seems like every once in a while after an update they just seem to remove features without warning. Stop doing that it’s annoying and hurts productivity. Etc they removed the zoom feature and when you pause a recording you can exit the app and resume later, very useful but they decide to remove it. Just stop updating at app if it mean removing stuff. 🤷🏼‍♂️ ### 1/5 — Phone crashes *2022-08-30, version 2.4.8* Sometimes using to make video, video starts to upload and the phone crashes and have to take another video Time waster nothing else ### 1/5 — Garbage *2022-07-18, version 2.4.7* We use this app at work and it seems like a 10 year old made the app. Flat out garbage ## Most praised reviews (10 highest-rated) ### 5/5 — Simple tool, great customer service *2022-12-15, version 2.5.3* They continue to listen and take feedback from Dealers to improve the technology. Its clear they want to help service departments and are dedicated to making that happen ### 5/5 — Easy to use! *2022-12-15, version 2.5.3* This app is very simple to use, just click on the repair order a shoot a video! ### 5/5 — great app! just one question... *2021-06-13, version 1.7.15* i’m really enjoying this app for editing videos! is there any way that i can merge different clips together? i have a clip of music, then a beat drop, and then back to the music. Is there any way i can merge them together without having that pause in between them? thank you!! ### 5/5 — The Best App Ever. *2021-06-13, version 1.7.15* Wow. I literally love this app so much, it’s really good for editing. But there is only thing that bothers me, there are not that many effects for text, you guys only have the sliding and appearing effects I would appreciate if you guys add more to it like a twirl or a moving text. But rather than that this app is littered perfect. ### 5/5 — 10 Second video Durations *2021-06-13, version 1.7.15* I purchased a yearly subscription for $30. The app was working fine for a few months, allowing me to created 60 second video clips. But all of a sudden it only allowed the the duration of the videos to be 10 seconds or shorter. VERY DISAPPOINTED!!! To say the least. ### 5/5 — It’s awesome, however... *2021-06-13, version 1.7.15* I still think some more edits abilities should be available for this app then it would be worth buying, even possibly slowing down certain frames, or have a built in fade in fade out for the video itself. Things like that added to it would start completing this app. Otherwise awesome job on it. ### 5/5 — Easy to use *2020-01-23, version 1.6.1* Customer love it ### 5/5 — Simple, Easy, Great trust building opportunity *2019-12-31, version 1.5.1* Great tool to show clients trustworthy automotive service and repair recommendations Clear video confirmation and texting speeds up the authorization process ### 5/5 — So simple *2019-11-05, version 1.2.27* Easy to use. Helps everybody ### 5/5 — Excelente *2019-10-29, version 1.2.27* Funciona muy bien. La recomiendo --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-09.*