# TruWest Credit Union — user reviews > 85 indexed App Store user reviews of TruWest Credit Union by TruWest Credit Union, rated 4.78/5 from 5,160 ratings. - Source: https://appshunter.io/ios/app/truwest-credit-union/id530563862/reviews - App overview in markdown: https://appshunter.io/ios/app/truwest-credit-union/id530563862.md - Rating breakdown: 5★ 4,311 · 4★ 306 · 3★ 101 · 2★ 29 · 1★ 103 ## What do users think of TruWest Credit Union? Overall sentiment: neutral **Pros** - 👍 Easy to use - 🚀 Convenient mobile banking - 💡 Great Zelle integration - 🔒 Secure app - 👍 User-friendly interface - 👍 Excellent customer service **Cons** - 🐛 Zelle not working - 🐛 Unreliable check deposit feature - 🐛 Frequent app crashes - 🔍 Difficult to navigate - 🔍 Cluttered layout - 🔍 Unintuitive design **Commonly reported bugs** - Check deposit not working after iOS 16 update - Login process is broken - App freezes when trying to access certain features **Most requested features** - Update app to support latest iOS features - Improve bill pay functionality - Add more customization options - Streamline account management ## Newest reviews (12 of 85) ### 3/5 — New interface is not better *2025-12-03* I don’t like that you have to click ‘login’ every time the app starts just to get to the login prompts. I understand that there needs to be a way for new users to sign up, but the ‘sign up’ should be the extra click since users only do that once. I agree with other reviewers in that the user interface in the last couple of updates is more difficult and clunky than it used to be. Having said that, it is a still decent app and I use it a lot. ### 2/5 — Bad update *2025-10-30, version 2025.7.2.1* Bring back Face ID sign in ### 2/5 — New version has worse user interface *2025-09-03, version 2025.05* I’ve been paying bills on my phone since they invented it, but this update is really a downgrade with respect to paying bills online. The old version had all payees in a list, now only ten are listed at a time, and that can be changed to a max of 30. Also, if I click on a payee, and then go back it defaults back to 10 payees per screen. Also, now there is a review payment before paying. And it doesn’t automatically include a decimal point or bring up a calculator screen when entering numbers, all conveniences the old version of the app had. All told, this app update doubles the amount of time required to pay a bill. Completely ridiculous ### 2/5 — zelle not working *2025-06-25, version 2025.05* zelle isnt working everytime i go into the app and click zelle the app loads and then just closes ### 3/5 — Information when you need it *2025-05-10, version 2025.02* This app doesn’t allow enough time to gather information. It shuts down too soon, not allowing me to make calculations. So I have to log in multiple times. ### 2/5 — Difficult finding what I need *2024-06-01, version 2024.1.0.2* The layout is bad. Tried to access zelle today. App doesn't open up. Maybe look at how chase app is designed. ### 3/5 — Mostly works, annoying to use *2024-04-03, version 2024.1.0.2* 1. Periodically demands you provide your email address for “information” or refuses to let you use the app. 2. Check deposit 100% of the time claims one of the two pictures is not clear. Always false, always works without retaking it. The photo checker is just plain bad. Better than the website which can’t manage cookies properly to remember your credentials, though. ### 5/5 — Best in town *2024-01-17, version 2023.10.1.1* I have several banks and credit unions and this app really is slick! It seems like they are always adding new features that help make my life better! Thank you! ### 5/5 — Best Credit Union *2024-01-17, version 2023.10.1.1* TruWest is the best and is very user friendly and easy to navigate. ### 5/5 — One of the best apps I use *2024-01-17, version 2023.10.1.1* This app stands out for its user-friendly interface, seamless navigation, and robust security features. It offers a comprehensive range of services, from intuitive account management to hassle-free fund transfers. The app's responsiveness and quick transaction processing contribute to a smooth user experience, making it a top choice for efficient and secure mobile banking. This Zelle being added to this app, there is nothing it can’t do. ### 2/5 — Poor customer service *2023-09-03, version 2023.3.0.1* Does not reply to emails or return phone calls as promised. ### 3/5 — Changes the layout way to often *2023-06-16, version 2023.3.0.1* I get on the app ones a month atleast for bills etc, and it never fails each time I get on there is a new layout?? Why do y’all change it so often? It so annoying trying to figure out where y’all decided to move the “pay loan” option this month. If this was not the ONLY known option for my payments, because of the frequent layout changes, I would NOT use this app at all ## Most critical reviews (10 lowest-rated) ### 1/5 — Doesn’t work *2026-07-13, version 2026.4.2.2* I have 2FA set up and I get a text, but there’s no place to enter said text when logging in. Why? I wish I could rate negative. ### 1/5 — Not as good as it used to be *2026-06-24, version 2026.01* The app works, but the recent updates are poor. This used to be a simple, straightforward app that worked. Now it is slow, clumsy, harder to use. I was just trying to search transactions and could not update the search criteria easily ### 1/5 — Ugh site down again *2026-06-06, version 2026.01* Too many updates that take the website down when I need it. ### 1/5 — Lower your expectations *2026-06-01, version 2026.01* No access to trurewards visa points and Zelle no longer works. Employees continue to blame ‘system consolidation’ that took place almost 6 months ago. Find another credit union. ### 1/5 — It sucks *2026-05-21, version 2026.01* Your app sucks. I can not log into it even after changing the password ### 1/5 — Not user friendly *2025-08-17, version 2025.05* Difficult to get directly to where you’re trying to go without having to click on multiple places, example pay for my loan. Zelle continuously does not work, every time I attempt to Zelle it kicks me out of the app completely. ### 1/5 — Can’t log in *2025-03-08, version 2024.4.0.10* This app is stupid. You can’t log in because it sends a text message with a number, but there’s no way to reply back. It just says: “Text us back! We'll complete your login once we get your reply.” You can’t complete the login because again, the text the app sends doesn’t let you reply with anything. It gives you a code you’re supposed to copy and paste with nowhere to paste it. Please fix this. I also noticed you haven’t updated the app in 8 months. Good job. ### 1/5 — Hard to navigate *2023-07-14, version 2023.3.0.1* Its hard to navigate the app and i have been making payments on the app and my required payments arent adjusting down still shows i owe the full payment amount. ### 1/5 — Not the most intuitive banking app out there *2023-05-02, version 2023.3.0.1* I am not sure who designed this app but that person surely isn’t using it. Finding what you need takes some maneuvering around. Finding simple thing like an interest on your account is impossible. Adding ACH transfers not there, at least I could not find it. Various forms you supposed to complete miss download function. Submitting form on line (account closure), not working - error message. Secure messaging hard to maneuver. Try to find a response… no notification, no clear indication that someone read and replied to your message. This is by far the most convoluted and user unfriendly banking app I encounter in my life. ### 1/5 — Customer Service *2023-03-15, version 2022.9.2.1* The customer service could be better and better organized. ## Most praised reviews (10 highest-rated) ### 5/5 — Good *2026-05-28, version 2026.01* Good ### 5/5 — Number one credit union *2026-05-23, version 2026.01* The Customer Service the welcome you received when you walk in the door they acknowledgment of who you are ill be a member with them forever ### 5/5 — Easy App *2025-11-22, version 2025.7.2.1* Wish they were all this easy to use. It’s a keeper. Also love the CU. Great team. ### 5/5 — Great service *2025-08-22, version 2025.05* I always get great service from all the TruWest employees. They are always professional and knowledgeable and helpful. I enjoy their website as it’s easy to use. The fraud alert team is great and always on their toes to keep my account safe. Great job everyone and thank you ### 5/5 — Gem *2025-02-03, version 2024.4.0.10* This has got to be the most convenient site on my phone. Thanks for keeping it simple. ### 5/5 — Update the App *2025-01-08, version 2024.4.0.10* I like the app but you guys haven’t updated the app to reflect the widgets to the latest iOS update. There’s been multiple of updates and still no widget option. Update the compatibility ### 5/5 — Easy to work with *2024-12-19, version 2024.4.0.10* Great people and easy to do anything with the app or online! Thank you! ### 5/5 — Elegantly Simple *2024-09-02, version 2024.4.0.10* This bank app is the best one I have. TruWest has made it so simple to find and use any tool they have. It’s a sleek, minimal design that requires almost no getting used to. Never had an outage, never had to call customer support to figure out how to use it. There are some functions that are not available through the app and require using the website or phone banking, but those are rarely used situations. For every day, mobile banking, I think this app is great. ### 5/5 — Good improvements *2024-01-18, version 2023.10.1.1* TruWest has made some good changes to their app. Love the addition of Zelle. Whenever I have any questions or issues, their customer service is helpful and patient, they stick with me until I understand and the issue is fixed! ### 5/5 — Great App *2024-01-18, version 2023.10.1.1* Fantastic app, TruWest! Thank you for always delivering on your solutions! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*