# TSB Mobile Banking — user reviews > 839 indexed App Store user reviews of TSB Mobile Banking by TSB Bank plc, rated 4.80/5 from 1,038 ratings. - Source: https://appshunter.io/ios/app/tsb-mobile-banking/id1160720878/reviews - App overview in markdown: https://appshunter.io/ios/app/tsb-mobile-banking/id1160720878.md - Rating breakdown: 5★ 908 · 4★ 96 · 3★ 24 · 2★ 3 · 1★ 7 ## What do users think of TSB Mobile Banking? Overall sentiment: positive **Pros** - 👍 Easy to use - 🚀 Efficient and fast - 🔒 Secure banking - 💡 Helpful staff - 👍 Reliable and trustworthy **Cons** - 🐛 Crashes and bugs - 🔍 Difficult to find features - ⏱️ Slow updates and maintenance - 🔒 Strict security measures - 🤖 Poor chatbot and support **Commonly reported bugs** - Login issues after updates - Inability to pay in cheques through the app - Payments to approve feature not working - Inconsistent performance on older devices - Syncing issues between app and website **Most requested features** - Notifications for payments and deposits - Dark mode option - Ability to view transaction history beyond 3 months - Option to approve payments directly in the app - Easier way to reset login details ## Newest reviews (20 of 839) ### 3/5 — Can you add.. *2026-08-21, version 8.25.0* Could you add notifications for incoming payments and add a dark icon for iOS please I beg ### 4/5 — No notifications *2026-08-17, version 8.25.0* The app is simple to use right from the get go and only problems I’ve had is logging in on a new device where asks for user name and password and 3 letters from a memorable name or password which then sends a text to my fone to verify details to tell me wrong details and can’t remember the memorable part and goes round in circles even after clicking link sent to number on account and the nxt issue is I do t get notifications wen money gets deposited into account or with any withdrawals unless a new transaction which then asks to verify the transaction which is annoying not getting told wen money goes in or out and wud appreciate it if possible to address the notifications issue but apart from that it is a easy to use app ### 5/5 — Excellent online service *2026-08-14, version 8.25.0* The app is easy to use, fast, and convenient. I can manage my banking easily from my phone. Really happy with the online service! ### 5/5 — Excellent *2026-08-13, version 8.25.0* Excellent service ### 5/5 — Trustee *2026-08-13, version 8.25.0* Never let me down ### 5/5 — Michelle69 *2026-08-12, version 8.25.0* Really love the app. Very easy to use ### 2/5 — Payments *2026-08-12, version 8.25.0* It would be great if we could see upcoming payments and the total it amounts to like you can on the Halifax app. You can also edit dates to see what’s going to come out of your account on certain dates like pay days. ### 5/5 — TSB *2026-08-11, version 8.24.0* Great function app. High security. Easy to use. ### 5/5 — Very good *2026-08-10, version 8.24.0* Good service ### 4/5 — Search *2026-08-08, version 8.24.0* You can’t search by name of the shops or person in your bank statement ### 5/5 — Mr *2026-08-07, version 8.24.0* Przemyslaw Kolodziejski ### 5/5 — 👍💪✊🫡 *2026-08-07, version 8.24.0* 👍🤟🕺❤️ ### 5/5 — Transaction *2026-08-06, version 8.24.0* Good easy transition ### 5/5 — Review TSB Mobile Banking app *2026-08-06, version 8.24.0* I’m satisfied ### 5/5 — Ok *2026-08-06, version 8.24.0* It does the job ### 5/5 — Search function is rubbish *2026-08-05, version 8.24.0* Great app but search function is virtually useless ### 5/5 — Great app *2026-08-05, version 8.24.0* Easy to use able to access all my accounts ### 5/5 — User friendly *2026-08-05, version 8.24.0* Easy to access and navigate. Never had any issues with it v ### 5/5 — Remarks *2026-08-04, version 8.24.0* Very good mobile banking, TSB such a nice service ### 5/5 — Makes life easier *2026-08-04, version 8.24.0* Having the app keeps me in control and makes my life easier ## Most critical reviews (10 lowest-rated) ### 1/5 — Fed up with this app *2026-07-31, version 8.24.0* This has happened twice now and I’m not happy. I have gone to access my bank balance to check I’ve been paid correctly and my app says “No accounts to view” and “You don’t have any accounts that can be accessed via mobile banking”. Baring in mind you’ve closed all my local branches down to become digital. I am sick of this happening. Last time I had to call up and it took ages to get sorted and in the end I had to reset my account and change all my details when I shouldn’t have to do that. Just to add, I’m 21 years old and know my way around technology and it still felt like a pain sorting this issue out over the phone so imagine how elderly members feel if they have this issue or how frightened they might be if it says they have no accounts to view and think they’ve been hacked. ### 1/5 — Notifications *2026-07-27, version 8.24.0* Why don’t you get notifications when you purchase ### 1/5 — I don’t *2026-07-25, version 8.24.0* I never will have my account details on my phone. ### 1/5 — Mrs Shirley Bryde *2026-07-16, version 8.24.0* Been with the bank since I was 18 years old and now I am 65 years old. My phone was stolen on 4th June and I told them just in case. I have never been able to access my account since. They have sent me four cards which all work for one day and then decline my ability to get my money out of my own account. I complained 5 times all to their complaints people. Not 1 of them actually reported it as a complaint! Fabulous! Well done dreadful TSB who sent a very ill disabled person into hospital. I am closing the account once I can actually get my money out and am reporting them to the ombudsman today. Don’t touch this bank if you want to access your own money. ### 1/5 — Fraud bank *2026-07-13, version 8.24.0* They close your account out of no where and put a fake marker on your name even u gave them all information requested ### 1/5 — Blocked card *2026-07-05, version 8.23.0* Blocked my card called waiting 15 mins decided to used app chat and got nowhere in fact worse said I’d get a call ? Answered the questions and was told to freeze card when I recognised all payments very frustrating chat and response still not resolved ### 1/5 — Loans *2026-07-05, version 8.23.0* I’m happy with everything else but getting a loan. Was looking at cars all different prices so was going on the app to calculate how much and over how many years. Maybe too many times as was looking int mot on different cars trying to get the best deal and affordability. You have stopped me going that ,if I don’t know how much it will be over how many years then I’m going to have to go else where. I’m not on on line with on line banking , don’t want it happy with what I’ve got u till now. ### 1/5 — Irritating interruption *2026-07-05, version 8.23.0* Hate this invasion of time in motion ### 1/5 — What happened to the calls *2026-06-30, version 8.23.0* Good app but call service is awful how is everything outsourced and message are left on delivered once you make it past the bot is no one home I feel like TSB has become a skeleton of itself I’m sure and when trying to recover funds I got sent in a circle just to end up at square one tf kinda “fraud department” is that ### 1/5 — impossible *2026-06-28, version 8.23.0* generally just awful. impossible to sign in. impossible to recover information And when you make a new account because of these inconveniences it just says “an error has occurred. try again”. asscheeks. waste of interest. ## Most praised reviews (10 highest-rated) ### 5/5 — Good banking app *2026-08-21, version 8.25.0* Good banking app. Does the job without asking for gamified engagement or trying to upsell banking services. I can navigate it quite easily. ### 5/5 — high quality *2026-08-19, version 8.25.0* i’m very happy with this app because very easy to use and strong save ### 5/5 — Mr *2026-08-19, version 8.25.0* Saturday ### 5/5 — Good *2026-08-17, version 8.25.0* Good service ### 5/5 — Gail Stubbings - BloomingArts *2026-08-16, version 8.25.0* I can not praise the Warrington Branch on Buttermarket St enough. Their customer service is 5 star. ### 5/5 — TSB App *2026-08-16, version 8.25.0* so easy to have instant access to your accounts and navigate around the various pages savings etc ### 5/5 — Mr *2026-08-16, version 8.25.0* Easy to give the online banking under control ### 5/5 — Happy app, happy me *2026-08-15, version 8.25.0* Always find the app easy ### 5/5 — App *2026-08-14, version 8.25.0* Great app. Fantastic for accessing my finances ### 5/5 — Good bank *2026-08-14, version 8.25.0* I like the quickness of everything on this TSB app --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*