# TTLock — user reviews > 777 indexed App Store user reviews of TTLock by Hangzhou Sciener Smart Technology, rated 2.80/5 from 523 ratings. - Source: https://appshunter.io/ios/app/ttlock/id1033046018/reviews - App overview in markdown: https://appshunter.io/ios/app/ttlock/id1033046018.md - Rating breakdown: 5★ 156 · 4★ 58 · 3★ 57 · 2★ 55 · 1★ 197 ## What do users think of TTLock? Overall sentiment: neutral **Pros** - 🚀 Works well - 👍 Easy to use - 💡 Lots of features - 🔒 Secure access - 🤖 Integrates with Alexa **Cons** - 🐛 Connectivity issues - 🔋 Battery drain problems - 🤯 Confusing instructions - 🤖 Alexa integration not reliable - 🤔 Can't see lock status **Commonly reported bugs** - App crashes after updates - Can't delete old locks from app - Fingerprint scanner not working - Remote unlock not functioning - Passcode changes not syncing **Most requested features** - Show lock/unlock status in app - Add proximity unlock feature - Improve Alexa integration - Allow minute-level passcode scheduling - Provide better customer support ## Newest reviews (12 of 777) ### 2/5 — It got worse after the update. *2026-08-08* After the latest app update, it has started working much worse. The battery level is shown lower than it actually is, even though the battery is physically fully charged. Recordings appear with a delay, and notifications arrive late instead of immediately — even for incoming calls. **Developer response:** After replacing the battery, you need to open the lock once so that the app will display the battery level in the lock. ### 4/5 — Что то не понятное *2026-08-06* Несколько лет все работало хорошо. После последнего обновления пропала возможность добавлять коды. С восстановлением тоже были сложности. **Developer response:** The change we've made is that the free tier, which used to allow unlimited passcode creation, now permits 5 new passcodes per month at no cost. So for commecial users who need more than 5 new passcodes each month, please subscribe to the paid plan, then you can create unlimited passcodes again. As a gesture of appreciation for being a long‑standing customer, we would like to offer you an additional one‑year subscription at no extra cost when you purchase the paid plan. We hope this helps ease the transition and shows our commitment to supporting our loyal users. ### 3/5 — Есть проблемы *2026-08-06* 1) уведомления и звонки приходят с большой задержкой 2) если я не прям рядом с замком, но есть вайфай и даже если это одна сеть вайфай с замком - не загружается видео с видеоглазка, либо загружается прям очень долго. Теряется смысл. Также нельзя удаленно открыть дверь ### 2/5 — 嚴重漏洞 *2026-07-21, version 9.8.260710* 當藍牙開啟app也開啟並在連線範圍內，只要隨便觸摸門鎖鍵盤，門就開了 ### 4/5 — Good *2026-07-19, version 9.8.260710* Good app for setting up and remote locking. Needs a scheduler ### 1/5 — od lipca 2026 - aplikacja płatna *2026-07-12, version 9.7.260625* Aplikacja od lipca 2026 jest płatna (limit 5 haseł miesięcznie) czym zaskoczyła użytkowników, którzy tak jak ja wybrali tą apkę właśnie ze względu na to, ze korzystanie z podstawowej funkcji było bezpłatne. Trzeba będzie poszukać innej aplikacji. ### 1/5 — Password lost *2026-07-11, version 9.7.260625* There is no code come to me when i choose “forget Password?” ### 2/5 — Subscription required for basic functions they call advanced. *2026-07-05, version 9.7.260625* The app works great with my Toledo Nexus lock that I have attached to a wifi gateway to control it remotely. The problem is that the Ttlock app requires a subscription for simple things like a low battery alert. I find that unacceptable. I’ll have buy another lock that uses an app that does not require a subscription to use basic features. ### 1/5 — app cinese con pubblicità *2026-06-24, version 9.7.260616* non comprate serrature che usano quest'app. la serratura si è rotta dopo un mese (cortocircuito) e l'app ha iniziato a mostrare banner dopo qualche giorno che la usavo ### 1/5 — الرياض *2026-06-22, version 9.7.260616* التطبيق صاير غير مجاني وبرسوم عالية جدا ### 1/5 — Terrible App *2026-06-21* This app is terrible. It used to work fine but now it can’t even poll the lock status and get it right. Instead it polls the last user function and guesses. At least that’s what it seems like it does. The actual lock icon never changes to unlocked even though it’s unlocked and a notification was received saying it was unlocked. If you try and lock the door through the app, it never polls the lock to see if it actually completed the lock action. I have a gateway. It’s no help. I stand by the door. Does all the things mentioned above. It used to be fairly reliable and accurate. But not so much anymore. ### 1/5 — Barely Functional *2026-06-20, version 9.7.260616* The app has only ever worked on one of the devices we have it on, none of the longterm or one time codes ever work to unlock the door. I can ot use this app to unlock my door at all, nor can I use the codes, now can I use the little Fob that comes with it. The only option I have is to physically unlock the door just like I could’ve done before purchasing this. ## Most critical reviews (10 lowest-rated) ### 1/5 — …… *2026-08-27* 每次开门都要弹广告 这么缺钱吗 每次就站在门口等等等 ### 1/5 — 滥用陀螺仪权限 *2026-08-10* 滥用陀螺仪权限推广告！你一开锁软件，搞什么瞎八 ### 1/5 — 亻你冯了个福的，全是广告，跳转的广告 全加4️⃣完 *2026-08-08* 垃圾玩意 ### 1/5 — 跳什么雷霆广告 *2026-08-03* 开一下直接给跳一个广告 真的垃圾 ### 1/5 — nb广告 *2026-07-31* 开门先来个雷霆大广告这你受得了吗 ### 1/5 — Can’t register! *2026-07-31* I get a prompt to get a code, which I then receive, but screen shows a 30s countdown timer and I can’t get past that. Then a got a message saying I tried too many times. Stuck. **Developer response:** In some regions, SMS may be restricted. We suggest that you use email instead. ### 1/5 — 有bug *2026-07-22* 为什么半天不用就自动退出登陆了，而且登陆还必须要验证码，之前的手机号也没有用了，这怎么登陆 **Developer response:** 请联系我们的客服邮箱：service@ttlock.com. ### 1/5 — Login *2026-07-19, version 9.8.260710* Trying to set up account but can’t get the code. Doesn’t make sense to me. ### 1/5 — YA ES DE PAGA *2026-07-19, version 9.8.260710* Ahora te cobran por crear mas de 5 codigos de acceso al mes, si estas pensando en poner una en una propiedad de airbnb te recomiendo buscar otra opción. ### 1/5 — Update *2026-07-14, version 9.7.260625* Mỗi lần cập nhật app là lỗi hết vân tay , cài lại thì được xog hôm sau lỗi hết vân tay lại , bực cả mình !!!! ## Most praised reviews (10 highest-rated) ### 5/5 — 05八月十四 *2026-08-02* 05八月十四 ### 5/5 — 通通锁 *2026-07-28* 通通锁 **Developer response:** 感谢您的支持，我们将继续努力。 ### 5/5 — Alta affidabilità *2026-07-18, version 9.8.260710* TTLock una vera garanzia per la domotica per varchi, cancelli e porte di ingresso ### 5/5 — Eccezionale *2026-07-14, version 9.8.260710* Top ### 5/5 — Fantastic app for smart locks *2026-07-09, version 9.7.260625* I have a tuya smart lock and a TTLocks smart lock. The TTlock app is so much better! ### 5/5 — Muito bom app *2026-07-03* O app é bem funcional e bastante intuitivo diferente do que avaliaram alguns! Achei excelente **Developer response:** Thank you for your support, we will continue to keep it up. ### 5/5 — Helpful *2026-06-25, version 9.7.260625* Everything is good except the logo is old and bad ### 5/5 — Tốt *2026-06-25, version 9.7.260616* Hàng tốt dễ sử dụng có chống nước không thì cần thêm thời gian mới biết ### 5/5 — Mr E *2026-05-16, version 9.6.260514* I have to say compared to what you would pay for like say Paxton 10 the lock works great I’ve had this for more than a year now with out any issues token or Bluetooth and not the mention remote unlocking with the gateway love it now the plumber can get Ito fix whatever without me being at home very good build good quality and I’ve even bought the one that has no physical key to override the lock for back up just in case and it works brilliant that’s how confident I was with the product works every time without fail much better than Paxton 10 which cost a fortune and doesn’t work as it should because I’ve worked and still continue to work with Paxton 10 door lock and can just say Paxton 10 is not finish building as yet way to much issues and much to temperamental ### 5/5 — Excellent *2026-05-16, version 9.6.260514* Great for my home in the UK and Spain --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-12.*