# Tu Tecnico — IT Helpdesk & Ticket Manager > IT helpdesk and ticket management platform for support teams and MSPs. (iPhone/iPad app by Sky Outsource Inc.) - Source: https://appshunter.io/ios/app/tu-tecnico/id6770095571 (this page in markdown: same URL + `.md`) - Developer: [Sky Outsource Inc](https://appshunter.io/developer/1815630598) - Category: Business, Productivity - Price: Free - Rating: 5.00/5 from 1 App Store ratings - Age rating: 17+ - Requires: iOS 15.1 · 32 MB - Languages: American English - Released: 2026-05-22 - Data updated: 2026-08-24 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/tu-tecnico/id6770095571/reviews.md ## What is Tu Tecnico? Tu Técnico is the helpdesk platform for IT support teams and managed service providers (MSP). Available on web and mobile, it lets you manage all customer support requests in one place. WITH THE MOBILE APP YOU CAN: • View and filter tickets by status: open, pending, resolved or closed • Reply to customer requests directly from the conversation view • Create new tickets with contact email, subject, description and priority • Add internal notes visible only to your team • Assign tickets to agents and change status with one tap • View the full ticket history for each customer • Escalate tickets to higher support levels (Level 1, 2 and 3) • Receive push notifications when new tickets arrive • Access the dashboard with real-time stats: open, resolved, unassigned and SLA at-risk tickets FULL WEB PLATFORM: The web version at tu-tecnico.com offers a complete experience for admins and agents: inbound and outbound email account management, SLA policies, canned responses, customer self-service portal, reports, agent groups and brand customization. FOR AGENTS AND CUSTOMERS: Agents manage the team's tickets. Customers can log in to track their own requests and receive status update notifications. KEY FEATURES: • Multi-company support (multi-tenant) • Email account integration (IMAP/SMTP) • Customer portal with ticket tracking • Priorities: Low, Medium, High and Urgent • Dark mode and language switching • Biometric authentication (Face ID / Fingerprint) • Real-time push notifications • Available in English and Spanish Built for IT support teams that need speed, clarity and mobility. ## Key features - Manage tickets by status - Reply to customer requests - Create new tickets - Add internal team notes - Assign tickets to agents - View ticket history - Real-time dashboard stats - Push notifications ## Frequently asked questions about Tu Tecnico ### What is Tu Tecnico? Tu Tecnico is a helpdesk platform designed for IT support teams and managed service providers. It allows users to manage customer support requests and tickets from a single interface, available on both web and mobile. ### Can I create new tickets with Tu Tecnico? Yes, you can create new tickets directly from the mobile app. This includes adding the contact email, subject, description, and priority level for each ticket. ### Does Tu Tecnico offer real-time updates? Yes, Tu Tecnico provides real-time push notifications for new tickets and offers a dashboard with live statistics on open, resolved, and at-risk tickets. ### What languages does Tu Tecnico support? Tu Tecnico is available in both English and Spanish, allowing for broader accessibility for international teams and customers. ### How does Tu Tecnico handle ticket escalation? The app allows agents to escalate tickets to higher support levels, specifically Level 1, Level 2, and Level 3, ensuring complex issues are routed appropriately. ### What are the security features of Tu Tecnico? Tu Tecnico supports biometric authentication, including Face ID and fingerprint scanning, to provide secure and convenient access to the platform. ### Is Tu Tecnico available on multiple platforms? The Tu Tecnico platform is available on both web and mobile devices, with the mobile app specifically supporting iPhone and iPod. ### How often is Tu Tecnico updated? The latest version of Tu Tecnico is 1.6.0, which was last updated on June 19, 2026. This indicates a commitment to regular updates and improvements. ## Version history (last 5 releases) ### 1.7.1 — 2026-08-19 • Tu Técnico is now available on iPad • Improved two-factor authentication security when signing in with Google or Microsoft • Various performance improvements and bug fixes ### 1.7.0 — 2026-08-16 • Swipe left on any ticket or project for quick actions — resolve, close, assign, and more, right from the list. • Approve or deny sign-in requests directly from your Apple Watch. • CC now suggests contacts as you type, and automatically picks up anyone a customer adds to the conversation. • Quick dark/light mode toggle in the header. • Tap the notification bell to jump straight to your tickets. • Fixed a bug where typing a reply could hide your text behind the Send button. ### 1.6.9 — 2026-08-15 • Swipe left on any ticket or project for quick actions — resolve, close, assign, and more, right from the list. • Approve or deny sign-in requests directly from your Apple Watch. • CC now suggests contacts as you type, and automatically picks up anyone a customer adds to the conversation. • Quick dark/light mode toggle in the header. • Tap the notification bell to jump straight to your tickets. • Fixed a bug where typing a reply could hide your text behind the Send button. ### 1.6.8 — 2026-08-14 • Push Sign-In Approval: when you log into the web portal, approve or deny it right from a phone notification — no code required. • Dashboard: reorder your widgets to arrange your homepage the way you want it. • Fixed a glitch where the Tickets tab's refresh spinner would flash even when nothing changed. ### 1.6.7 — 2026-07-22 Fixed an issue where images attached to email replies weren't displaying correctly in the ticket detail view. Inline images now load reliably, even in longer message threads. ## More apps by Sky Outsource Inc - [ECM Central](https://appshunter.io/ios/app/ecm-central/id6746174660) All apps by Sky Outsource Inc: https://appshunter.io/developer/1815630598 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-24.*