# Tuby — user reviews > 303 indexed App Store user reviews of Tuby by Plaifit UG (haftungsbeschraenkt), rated 3.52/5 from 572 ratings. - Source: https://appshunter.io/ios/app/tuby/id1535050335/reviews - App overview in markdown: https://appshunter.io/ios/app/tuby/id1535050335.md - Rating breakdown: 5★ 303 · 4★ 52 · 3★ 25 · 2★ 24 · 1★ 168 ## What do users think of Tuby? Overall sentiment: negative **Pros** - 🚀 Fun and engaging - 💡 Gamification of exercise - 👍 Good workout variety **Cons** - 🐛 Frequent crashes and glitches - 🔒 Difficult to cancel subscription - 💰 Expensive subscription fees - 👎 Lack of free trial or demo - 📵 Poor customer support **Commonly reported bugs** - Landscape mode not working - Inconsistent body tracking - Subscription issues and unauthorized charges **Most requested features** - More free content and trial options - Improved exercise tracking and progress monitoring - Background music or audio cues - Customizable difficulty levels ## Newest reviews (20 of 303) ### 4/5 — Good *2025-06-16, version 1.8.26* Very good, but maybe add more games/ challenges. ### 1/5 — Theft via subscription plan *2025-04-17, version 1.8.26* Will not cancel subscription after following the T&Cs they sent saying to email them. I have sent three emails requesting them to stop my subscription and they have replied once with an updated list of T&Cs and fees and once to say that they will get back to me. New 3 month plan fee comes out in May so can already tell they are drawing the process out to collect those. It is theft, pure and simple. Didn’t even use the app or sign into it, don’t know how I got subscribed but ending it should never be this hard. ### 1/5 — Reoccurring Charges *2025-04-07, version 1.8.26* When I joined they were running a “special” lifetime membership so should have been a one time charge, but they just charged me again and I have yet to reach a resolution. Instead they just cancelled my subscription and kept the additional money. Sad way to do business. ### 1/5 — Recurring charges I didn’t Want, No Response *2025-04-01, version 1.8.26* I downloaded this app because my son thought it looked fun and we used it a couple of times but found it was just okay so we deleted it. I started receiving tons of spam calls and pop up ads, and after not using it received multiple charges (two at the same time for identical amounts) that I reported to the bank as fraudulent. They would not reverse the charge and advised me I’d need to cancel a subscription I literally cannot find anywhere to cancel, and have been emailing for months without a single response to the email address listed in the app (and mentioned in reply to other reviews here) but have not ever gotten a reply from this company. I’ve been attempting since last year to cancel this nonsense and continue to get charges for increasing amounts (this time it was 2 separate $80+ charges) and the card company gave me a number they have on file. It goes to an automated recording saying they cannot accept calls (at 3:00 on a weekday their time, it was a California number), and when I attempt to email the address it provides it bounces back as undeliverable. I’m so over this app and regret ever downloading it. Be prepared to sign over your bank account indefinitely if you choose to download it, because apparently you will be railroaded into recurring charges and can’t ever cancel. ### 1/5 — Scam? *2025-03-31, version 1.8.26* Renews with no notice, doesn’t show up in apple subscriptions and seems impossible to cancel. Can someone please look into this ASAP before more people get ripped off! ### 1/5 — Don’t use *2025-03-30, version 1.8.26* Beware, they will never remind you that your subscription is renewing, it just does automatically even if you don’t use the product. They then quote t&c’s and refuse to give a refund when asked. ### 1/5 — Don’t use this app *2025-03-29, version 1.8.26* I tried this app and didn’t like it, it was not what I was looking for. Unsubscribe immediately and have been charged ever since a lot of money!! Don’t do it!! ### 1/5 — Charges for nothing *2025-03-21, version 1.8.26* I never purchased the app or anything in the app and they are charging me for nothing, moreover in the app there is no subscription button or anything similar. Give my money back! ### 1/5 — Random outrageous price hike and no way to cancel *2025-03-20, version 1.8.26* I got an email with the generic “we’ve changed our terms of service,” and thankfully I read it closely because now it costs $110 a month. Buried 10 paragraphs in amongst other things. I will be watching and disputing any charges from them. ### 1/5 — Scam *2025-03-15, version 1.8.26* Unable to cancel subscription. Keeps trying to take payment. No response from multiple emails ### 1/5 — TOTAL SCAM *2025-03-10, version 1.8.26* It is categorically impossible to get this cancelled. I’ve had to resort to cancelling the card it took payment from after I was unable to cancel the free trial. Despite cancelling it by the email after having that first payment refunded by the bank I’ve just received a notification that they’ve tried to take payment again! What a joke. ### 1/5 — Lost access *2025-03-02, version 1.8.26* I paid for this app and now it can’t find my account? ### 1/5 — SCAM!!! THEY TAKE MONEY AND YOU CANT CANCEL *2025-02-22, version 1.8.26* STILL A SCAM! I have emailed several times to the email address the developer keeps commenting on each review and they will not respond. They just take your money and there is no way within the app to cancel and remove your credit card. I am so ashamed I fell for their ads. This is a fraudulent company and I’m reporting them any way possible. I have been trying since LAST YEAR to get them to stop my subscription and they will not respond. The email address they use in these replies doesn’t actually do anything. ### 1/5 — Thieves NO STARS for your CRACKHEAD Behavior! *2025-02-21, version 1.8.26* Watch your money if you link a card to this because they still take it EVEN if you cancel! Don’t tell me to email y’all because I did and you clowns don’t listen. ### 1/5 — Impossible To Cancel *2025-02-17, version 1.8.26* Stay Away from this app! There is no way to cancel and they keep taking your money! I have emailed NUMEROUS times and they still keep taking my money! What a scam! Apple really needs to take this app off their App Store!! ### 1/5 — Highly frustrating *2025-02-09, version 1.8.26* This is so hard to use. It's tiny on the screen and I wasn't a fan of the platform. I thought I cancelled it and have been billed $72.00 three times in January!! What the heck? You can't talk to anyone to cancel, just email. So frustrating! ### 1/5 — Avoid! Likely a scam *2025-02-07, version 1.8.26* The app does not work well, and if you subscribe for a month it will magically come back after many many months and charge 50$. There’s no way to see your subscription and check if it’s on, extremely shady. ### 1/5 — Bad support and bad app *2025-02-07, version 1.8.26* Careful! Downloaded it, didn’t like it cancelled right away, no reaction from the support, followed up, no reaction, a year later they are charging me again, try to have a conversation with them but they dismissed it!! Absolutely bad support and the app really isn’t good! ### 1/5 — Deactivated account *2025-02-06, version 1.8.26* I already deleted my account. Why your app still took my money. Please do not created your app like scam. I hope you understand please no third times. ### 1/5 — Disappointed *2025-01-29, version 1.8.26* I had gotten the app and never really used it. Got charged a renewal and contacted them as I saw the charge go onto my account. Received a disappointing ‘we have a no refund policy’ response! DO NOT BUY UNLESS YOU ARE SURE TO USE IT and make sure to cancel before renewal! ## Most critical reviews (10 lowest-rated) ### 1/5 — Scam *2025-10-02, version 1.8.26* Never used but charged me and wouldn't refund. ### 1/5 — SCAM!!!!!! *2025-10-02, version 1.8.26* DO NOT DO NOT DO NOT use this app. THE EMAIL IS A SCAM. I closed my account over a year ago and they just charged me another $72 with a card I had on PayPal but didn’t use the first time. I’m reporting this app and company to the BBB and reporting them as fraud. I’ll go to all extremes to get my money back. ### 1/5 — Delete my account *2025-08-27, version 1.8.26* I emailed you over a year ago, and I believe I deleted my account because you purposefully created an app where you take bank info, but do not allow the user to cancel. Scam artists, you recently charged me $109 for an app I asked to stop being charged and deleted over a year ago. Please do not reply with your hello tuby email address, as I have it already and have sent you two emails that include the account number. No response, though. Stay away, folks. Scam alert. ### 1/5 — Waste of money and frankly a scam *2025-08-16, version 1.8.26* If I could give 0 stars, I would. I have need my account canceled for months now and no customer service has shown me any response. The app is not engaging, and I am extremely frustrated by the exorbitant price of an app that is below sub par. I am extremely displeased with this app and lack of customer service. If no cancellation is rewarded by the end of the week, I will take further action. ### 1/5 — Scam company *2025-06-24, version 1.8.26* Cancelled app after trial as never used.cancelled account but still keep taking money out bank will take further action now with them as its fraud theft ### 1/5 — Horrible *2025-06-06, version 1.8.26* Don’t waste money with n this app. They phantom charge your credit card even after cancellation! ### 1/5 — Can’t get in touch with anyone *2025-05-03, version 1.8.26* Was automatically charged a renewal when I cancelled almost a year ago. Tried calling the number and got message I couldn’t be connected and to email Plaifit. I can’t find any email for them. So what does that tell you? ### 1/5 — Reported to FTC *2025-04-30, version 1.8.26* I’m tired of dealing with you all and this scam. I just reported it to the FTC and anyone who was scammed out of their money by these crooks should do the same. ### 1/5 — Horrible customer service *2025-04-29, version 1.8.26* SCAM!!!! I was charged for the Tuby app which I never signed up for. When I reached out to cancel and get refunded I was told told that I did not cancel before renewal and therefore could not be refunded. I never signed up. I downloaded the app after I was charged and had no way of logging in since none of my emails are connected to the app. Do not sign up for this app!!! ### 1/5 — Scam *2025-04-23, version 1.8.26* There is no way of cancelling this app through the app service even if you cancel the subscription you will then find that you are still being charged. I didn’t realise for a couple of months that the payments had still been coming out and in varying amounts different to what I’ve been quoted, I would avoid completely ## Most praised reviews (10 highest-rated) ### 5/5 — Should never have signed up! *2024-09-13, version 1.8.26* Has anyone figured out how to cancel!!! ??? Its impossible and they are taking a whole heap of $$ ### 5/5 — Very fun *2024-08-22, version 1.8.26* This app is a very fun and funny way to get you moving!!! ### 5/5 — This app is a scam *2024-08-03, version 1.8.26* They would not let me cancel it when I said I didn’t understand it. Shady operation. ### 5/5 — So Fun! *2024-07-26, version 1.8.26* Losing weight while playing games is the best combination ever! ### 5/5 — Fun *2024-07-24, version 1.8.26* It’s fun and very functional, good for on travel and it has many options ### 5/5 — great app but needs more *2024-02-21, version 1.8.22* Really enjoying this app so far However, the subscription fee feels a bit steep considering the limited exercise library and lack of customization options A free tier with a limited number of exercises per subtitle and additional features accessible for subscribers could attract more users and incentivize upgrades. Additionally, expanding the exercise library and offering more adjustments for difficulty and intensity would greatly enhance the app's value and catering to diverse fitness levels. Improvements like these would solidify the app as a top contender in the fitness app market. Overall, I'm still optimistic and excited to see where the app goes ### 5/5 — TUBY *2023-10-03, version 1.8.18* Have the mine it is as if the game is hacked ### 5/5 — Fun *2023-09-29, version 1.8.18* Great fun and getting me moving again after losing all motivation ### 5/5 — Thank you *2023-09-13, version 1.8.15* Thanks a lot for creating this game, im too lazy to actually work and this apps tricks my mind into thinking i am NOT working out💪💪💪 Keep it up boss!! ### 5/5 — So Fun *2023-09-01* I need to workout to keep my mood up. Stress and anxiety wreck havoc on my brain. I hate cardio though. Tuby makes the time fly and I am dripping sweat after playing! You get what you put into it. I do lots of the running games and squats. I look forward to my workout. Thanks Tuby. **Developer response:** Hello Thank you for the kind review! :) We hope to hear from you more often! If you need anything, you can always drop us a letter at hello@tuby.app. Have a great day! Tuby Team --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*