# Tucanos Brazilian Grill — user reviews

> 57 indexed App Store user reviews of Tucanos Brazilian Grill by Tucanos Development LLC.

- Source: https://appshunter.io/ios/app/tucanos-brazilian-grill/id910929998/reviews
- App overview in markdown: https://appshunter.io/ios/app/tucanos-brazilian-grill/id910929998.md

## What do users think of Tucanos Brazilian Grill?

Overall sentiment: negative

**Pros**

- 👍 Free birthday meal and dessert
- 👍 Helpful servers with selections
- 👍 Upbeat and helpful staff
- 👍 New app design is awesome
- 👍 Good deals and free money
- 👍 Easy to use for tracking points
- 👍 Rewards are honored
- 👍 Nice app

**Cons**

- 🐛 App not working
- 🐛 Stuck in sign up/login loop
- 🐛 No way of going back
- 🐛 App keeps losing birthday BOGO
- 🐛 Useless app
- 🐛 No ability to log in
- 🐛 Glorified newspaper ad
- 🐛 Hard to read and inaccessible
- 🐛 Millions of notifications
- 🐛 Deceptive marketing
- 🐛 Fake cake reward
- 🐛 Requires credit card for rewards
- 🐛 Not available in U.S. store
- 🐛 Can't log in after logging out
- 🐛 Missing address
- 🐛 Can't link card
- 🐛 Can't add phone number
- 🐛 Can't get points
- 🐛 Not able to activate rewards
- 🐛 Activation link doesn't work
- 🐛 Doesn't work at all
- 🐛 Cannot connect to server
- 🐛 No updates in 5 years
- 🐛 Outdated app
- 🐛 Silly glitches
- 🐛 Crashes often
- 🐛 Terribly outdated
- 🐛 Gender tab limited
- 🐛 App not opening with iOS 14+
- 🐛 Stopped working on iPhone x
- 🐛 Painfully outdated
- 🐛 Problems with latest iOS
- 🐛 Unable to retrieve password
- 🐛 Phone number already taken
- 🐛 Can't clear notifications
- 🐛 Server blaming app
- 🐛 Lots of bugs
- 🐛 Notifications won't disappear
- 🐛 Overpriced birthday card
- 🐛 Update stuck
- 🐛 Broken app
- 🐛 Can't complete verification
- 🐛 Submit button disappears
- 🐛 Keyboard makes button disappear
- 🐛 App hung up
- 🐛 Can't log out
- 🐛 Not user friendly
- 🐛 Bound to Facebook
- 🐛 Notification alert doesn't clear

**Commonly reported bugs**

- App gets stuck in signup/login loop
- Cannot go back from signup page
- App loses birthday BOGO rewards
- App cannot track rewards
- App has no login ability
- App is inaccessible and hard to read
- App sends too many notifications
- App requires credit card to unlock rewards
- App not available in U.S. store
- Cannot log in after logging out
- App shows error when phone number is already in use
- Activation link is insecure and browsers refuse to open it
- Facebook login doesn't work
- App shows error when trying to login with Facebook
- Cannot connect to server
- App crashes immediately upon launching
- Unable to retrieve password, error 400
- App won't let user login, says phone number taken
- Cannot clear notifications
- App is stuck on update screen
- Cannot complete forced info verification
- Submit button disappears
- App hangs up and requires reinstallation
- Cannot log out to view other accounts
- App doesn't work with iOS 14+
- App stopped working on iPhone X
- App is clunky and slow
- App doesn't work with latest iOS
- App doesn't open
- Settings menu sticks
- Notification alerts do not clear
- App requires credit card for rewards
- App is broken, cannot pull up account
- App asks to update profile, but 'Done' button is inaccessible
- App asks to verify phone number, but 'Done' button is inaccessible
- App asks to update phone # and ZIP code, but 'DONE' button is inaccessible
- App gets stuck with no solution but to delete
- App is not user friendly
- App is bound to Facebook
- App hung up and had to delete and reinstall

**Most requested features**

- Add a back button in the login page
- Fix the login/signup loop
- Allow users to log out
- Fix the issue where the app loses birthday rewards
- Improve app accessibility
- Allow users to clear notifications
- Update the app to be compatible with newer iOS versions
- Fix the activation link issue
- Allow users to log in without creating a new account
- Fix the gender selection options
- Make the app available in the U.S. store
- Allow users to link cards and add phone numbers
- Fix the pickup order errors
- Fix the issue where the submit button disappears
- Allow users to redeem rewards without credit card
- Fix the server connection error
- Add more frequent updates
- Improve the app's user interface and experience
- Allow users to delete old notifications
- Fix the issue with the settings menu scrolling

## Newest reviews (17 of 57)

### 1/5 — Can’t log in to app

*2024-01-22, version 27.1.1*

I accidentally logged out and now I can’t log back in. The app makes you go through the steps to create a new account and then says the phone number is already in use. There doesn’t seem to be away to just login. So now the app is useless.

### 2/5 — Missing address

*2024-01-03, version 27.1.1*

545 E University Pkwy, Orem, UT 84097

### 1/5 — Fake cake reward

*2023-12-23, version 27.1.1*

Like another user said  this is a fake reward. To unlock the reward you have to enter credit card information. Even when I enter in credit card information, it says it’s already registered and it says that with multiple cards it’s a draw in and a fishing scan.

### 1/5 — Completely unusable

*2023-12-14, version 25.0.0*

Opening the app for the first time since the update points system via Thanx. I’m only give an option to create an account. When I try to create account I get an error saying my phone number is already used by an account. No option to login.

### 1/5 — Can’t change my email in the login process

*2023-11-29, version 24.1.0*

When I logged in I accidentally put in the wrong email and now it’s making me make a new account. There is no back button and there’s already an account associated with my number, meaning I’m stuck on the “Finish your account” page. Reinstalling the app does nothing because the data is written to the keychain and there is no way of deleting it, so when I open it I’m stuck with the same issue. Please add a back button in the login page.

### 1/5 — Never lets me place a pickup order

*2023-11-25, version 16.8.22*

Anytime I try to place a pickup order, there’s some sort of error that prevents me from doing so

### 1/5 — Linking gone wrong

*2023-11-20*

Can’t link card 
Can’t add phone number
Can’t get points
Thanx but no thanks.

**Developer response:** Thank you for bringing this to our attention. We apologize for any inconvenience or frustration and would love to help resolve this matter and ensure you get your points. Please reach out to our support team directly at clubtucanos@thanx.com

### 1/5 — Not able to activate rewards on IPhone 15 pro max

*2023-11-19, version 16.8.22*

On this phone it won’t show the rewards and are not able to open the club Tucanos

### 1/5 — Deceptive marketing

*2023-11-15, version 16.8.22*

The email sent out to transfer rewards to this new app talked about doing so would unlock a free chocolate tower cake. What the email does not mention is to get this free reward, it’s not just to use the app and transfer your rewards, to get the reward you have to input your credit card information. This requirement is not mentioned in the email.

### 1/5 — The activation link doesn’t work

*2023-11-13, version 16.8.22*

The app sends an activation link (magic link) through email, but the link shows up as insecure, and the browsers will refuse to open it. No workaround.

### 1/5 — Doesn’t work at all.

*2023-09-25, version 1.2.5*

The app just straight up doesn’t work. Says accounts don’t exist, then when making a new account, says an account exists. Facebook login doesn’t work either.

### 1/5 — The app does not work

*2023-09-02, version 1.2.5*

I tried to login more than once in the app using my fb account (I already have an account with tucanos) I uninstalled and installed couple of times the app and it shows me an error that I cannot login in and the creator is aware.

### 1/5 — “Cannot connect to server”

*2023-02-21, version 1.2.5*

Have deleted and re-loaded the app. Still says it can’t connect to the server.

### 1/5 — It maintained

*2022-12-17, version 1.2.5*

No updates in 5 years? Yet the restaurant insists you use the app. Thanks, but no.

### 1/5 — App doesn't work

*2022-08-14, version 1.2.5*

I got an email for my birthday reward so when I tried to start using the app it asked me to enter my email and birthday month and if I had already joined the club and it said that user doesn't exist...when I have an email proving it does. And there is no update...too bad they don't update the app. It says uou can get extra rewards by joining on Facebook...but the app doesn't work...

### 2/5 — Needs To be updated

*2022-06-19, version 1.2.5*

You can tell just by opening the app that it hasn’t been updated in years. Looks like it was designed back in the early 2010s. Very glitchy, and crashes often.

### 1/5 — Terrible and outdated

*2022-02-04, version 1.2.5*

This app would have look great on my iPhone 5

## Most critical reviews (10 lowest-rated)

### 1/5 — App Not working

*2025-04-28, version 43.0.0*

I accidentally put the wrong email and it took me to the sign up page, there is no way of going back. I deleted and reinstalled the app and it kept me in the sign up page. I filled it out and to see what would happen and all it says is that something went wrong and that I should restart the app, which I did and still not working. I won’t be able to use my birthday deal of BOGO

### 1/5 — Ugh

*2025-04-15, version 42.0.2*

It’s more like a web app that they threw together for mobile. It’s hard to read and makes the app not very accessible. Also what’s with the millions of notifications? Crazy annoying. Compare this with the other food apps out there and Club Tucanos really lets itself down. Glorified newspaper ad.

### 1/5 — Keeps losing my bday bogo

*2025-01-27, version 37.0.0*

This app can’t keep track of my rewards. Every year it doesn’t renew my bday meal even though it has all the info. So I email Tucanos and they put my reward in the app. Well the app will conveniently lose that reward so I’m done with it.

### 1/5 — Useless app

*2024-03-07, version 27.1.1*

First, I skipped the fake cake reward. Then I enter my email and it says it is transferring my account. I’m then taken to a page to enter my info and when I enter my phone number, it says there is already an account with that phone number. No kidding. That is where the app stops. No ability to log in, or anything at that point. Seeing the developer responses to to their reviews asking to email their support and clearly they aren’t doing anything to fix the worthless app.

### 1/5 — Wow

*2024-02-27, version 27.1.1*

Makes me make an account without letting me go back and sign in

### 1/5 — App is a joke

*2024-02-19, version 27.1.1*

Gets stuck in an endless loop of setting up a new account.

### 1/5 — App is useless

*2024-02-15, version 27.1.1*

Accidentally used the wrong email to login and now I can’t logout because I’m stuck in an account creation loop. Very frustrating.

### 1/5 — Deception

*2024-02-05, version 27.1.1*

What a joke! They emailed me several times over the last couple of months to get the new app and transfer rewards. Gift for signing up, free chocolate tower cake. I put in my email and it transferred points but you must put your credit card on file to “unlock” the reward. Nowhere on the email does it state that a CC is required. Try hiring a real marketing company that knows what they are doing!

### 1/5 — Worst app ever. Magic link endless cycle

*2024-01-30, version 27.1.1*

Stuck in an endless cycle of magic link garbage.

### 1/5 — Not available in U.S. store

*2024-01-26, version 27.1.1*

Super confused. When I try to download it says it is not available in the U.S. Store.

## Most praised reviews (10 highest-rated)

### 5/5 — All So Great!

*2026-03-19, version 48.2*

As always we were delighted with our meal and the servers were very helpful with information above he selections. The salmon was so good! Loved having a free birthday meal and dessert. Emily was upbeat and helpful in updating the new app. It’s always good to see our favorite waitress, Jenny. Thanks so much.

### 5/5 — New design

*2023-11-14, version 16.8.22*

The updated app design is awesome!

### 5/5 — Help

*2021-07-24, version 1.2.5*

Is your phone really disconnected?

### 5/5 — Good deals!

*2019-03-30, version 1.2.5*

This app helps me get my free birthday meal and gets me free money on future meals too!

### 5/5 — Great App

*2016-02-01, version 1.2.4*

This is an easy to use app the makes tracking your purchases/points easy. It also has reminders for events and other promotions. My only complaint is that the settings menu seems to "stick" when I try to scroll not allowing me to view the last few options. Aside from that great app

### 5/5 — nice app

*2015-04-12*

I don't know why it didn't work for some but it did for me... it just took me a couple of minutes, and got rewarded right away.

### 5/5 — Birthday Club

*2015-01-23*

I'm sure the app is great and I'll return if I have any issues with it. 
But...
I usually get a postcard for my birthday, but got an email instead. I didn't click the link until today and I think I missed the window for getting my free meal. Is there any way to get it back?

### 4/5 — Lots of bugs

*2015-06-27, version 1.2.1*

Great app overall but today alone I've gotten 7 notifications about the buy one get one free Brazilian Lemonades. The notifications will not disappear after being read either. Very annoying.

### 3/5 — Needs update

*2022-09-21, version 1.2.5*

Bruh update this app. There’s silly glitches all over the place, but like it makes sense considering it’s been 5+ years since the last update. I bet this thing looks ridiculous on an iPhone 14 Pro Max.

### 3/5 — Stopped working

*2020-12-29, version 1.2.5*

Stopped working on iPhone x

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-17.*