# Tucson Electric Power — TEP

> Mobile utility app for managing electricity accounts, usage, and outages. (iPhone/iPad app by UNS Energy.)

- Source: https://appshunter.io/ios/app/tucson-electric-power/id1113722030 (this page in markdown: same URL + `.md`)
- Developer: [UNS Energy](https://appshunter.io/developer/1139944774)
- Category: Utilities
- Price: Free
- Rating: 2.20/5 from 129 App Store ratings · 61 written reviews indexed
- Age rating: 17+
- Requires: iOS 16.5 · 18 MB
- Languages: American English
- Released: 2016-09-03
- Data updated: 2026-08-24
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/tucson-electric-power/id1113722030/reviews.md

## What is Tucson Electric Power?

The Tucson Electric Power mobile app makes it easy to manage your account anywhere at any time. You can check your account balance, pay your bill, review your hourly, daily and monthly energy usage, see the local weather and learn new ways to save energy. You also can report a power outage, learn about local outages and sign up to receive alerts about service interruptions that affect your home or business.
 
Your mobile carrier's data rates may apply.

## Key features

- Account balance check
- Bill payment
- Energy usage review
- Local weather updates
- Energy saving tips
- Power outage reporting
- Outage alerts

## What do users think of Tucson Electric Power?

Overall sentiment: negative

**Pros**

- 👍 Easy to see daily usage details
- 🗺️ Outage reports on the map are easy to track
- 💡 Breakdown of usage details
- 💡 Face recognition login
- 💡 Notification during monsoon season for outages
- 💡 Simple to pay bills
- 💡 Quick to pay bills online
- 💡 Outage map is useful
- 💡 Free one-time payment option

**Cons**

- 😠 Scammers run this company
- 😠 Hopelessly bad
- 😠 Terrible interface
- 😠 Unusable app
- 😠 Outdated app
- 😠 App has been out of service
- 😠 Unable to login
- 😠 Corrupt company
- 😠 Bad app
- 😠 App not working
- 😠 Useless app
- 😠 Terrible app
- 😠 Just loading
- 😠 Poor app
- 😠 App is poorly designed
- 😠 Impossible to register
- 😠 Terrible
- 😠 Unable to Use
- 😠 It’s alright
- 😠 Scam app
- 😠 Limited functioning app
- 😠 App is broken
- 😠 Inoperative app
- 😠 Bad App
- 😠 Don’t use!
- 😠 Renters can just f**k off
- 😠 Cannot use a password manager
- 😠 App use to work great
- 😠 Awwwwful update!!
- 😠 Terrible update
- 😠 Very bad user interface
- 😠 App doesn’t recognize account
- 😠 Ancient design
- 😠 Useless
- 😠 Basically useless.
- 😠 No longer reporting usage
- 😠 Online app does not connect
- 😠 Why even have an app??
- 😠 Can’t login
- 😠 Bad App
- 😠 Stop sending notifications
- 😠 Not user friendly
- 😠 Relatively useless
- 😠 Payment is out of the stone age
- 😠 Needs Touch ID

**Commonly reported bugs**

- App took over 10 days to take payment
- App blocked user from using app
- App has terrible interface
- Links are not actual links
- Phone numbers are not clickable
- App is bugged to the point of not opening
- App won't let user sign in
- App won't let user change email or password
- App has been out of service for days
- App claims it can't find valid email
- App claims it can't find customer
- App not working
- Unable to access home energy report
- App keeps saying not matching even with correct information
- App keeps giving an error that user doesn't have a login
- App shows only a loading screen for days
- App doesn't give option to use account number
- App fails to sign in with Face ID
- App doesn't let user use password manager to fill password
- App doesn't allow copy and paste for password
- App can't log in on mobile but works on computer
- App won't open
- App doesn't recognize street number
- App requires USPS zip code which is problematic
- App processes payment whenever they want
- App doesn't allow reporting outages for renters
- App won't take debit/credit card payments
- App won't let user paste password
- App won't let user log into account
- App won't allow Apple password feature
- App requires more steps to pay bill
- App displays blank line for password
- App tells user special characters only and @ is not allowed
- App cannot press links like login on iPhone 11
- App consistently claims no account associated with email
- Top spacing is not correct on iPhone X
- App does not login to Ecobee devices
- Usage is not up-to-date
- Daily and hourly usage says unavailable
- Daily demand chart shows highest demand of entire day
- No option for notification when budget billing amount changes
- App doesn't recognize credentials
- Daily and weekly usages are greyed out
- App hangs
- App never accepts payment
- App sends daily notifications for paid bill
- App needs more payment options
- App needs chat option
- App needs option to click on cancelled payment for reason
- App payment is cancelled by TEP
- App is not user friendly
- App is not for decoration
- App doesn't allow auto fill of password
- App doesn't allow viewing bill as PDF
- App requires entering password every time
- App has issues with screen view on smaller screens
- App cannot see current usage or demand
- App has bugs reported months ago

**Most requested features**

- Add one-time payment option with credit card
- Allow users to register with account number
- Add chat option for real-time support
- Provide reason for cancelled payments
- Offer more payment options (debit/credit card)
- Allow users to see bill as a PDF
- Enable auto-fill for passwords
- Add Touch ID integration
- Allow users to see bill as opposed to just account balance
- Offer other ways to pay besides checking account

## Recent user reviews (10 of 61)

All indexed reviews: https://appshunter.io/ios/app/tucson-electric-power/id1113722030/reviews.md

### 1/5 — Complete Scam!! Avoid at all costs

*2026-05-28*

Scammers run this company to charge as many service and late fees to honest customers. They need to be held accountable. 

App took over 10 days to take my payment, I tried calling and paying over the phone but then more service fees are added. TEP would say my payment went through. I took screen shots etc of both the app and my bank to show them. After the third time TEP blocked me from using the app, I tried calling and instead of assisting me in resolving the issue, they spent 20 minutes yelling at me how I should get a new bank, and then went on to restrict my account from using any other payment other than cash. 

Unfortunately, they run a monopoly on power so unless customers want to sit in the dark, locals have no other choice but to be taken advantage of and treated like dirt. Avoid living in Tucson if you are able.

### 1/5 — Amazingly bad

*2026-02-24, version 4.0.2*

Hopelessly bad. I’m sure that I know my own name , SSN, and address but I can’t get past the signup page.

### 5/5 — Useful app

*2026-02-01*

The app is good. Easy to see daily usage details. Outage reports on the map are easy to track.

### 1/5 — Interface

*2026-01-23*

The app has terrible interface, links that aren’t actually links, phone numbers that you can’t even click to call as intended because it puts in a number for another country. Lack of payment options or information if you are doing anything other than paying through the app. Frustrating to use in all aspects.

### 1/5 — Unusable

*2025-12-15*

App is bugged to the point of not opening. Haven’t been able to use this app for months. Deleted and redownloaded several times, etc, nothing works. App is just broken, and they don’t seem to care to fix it. Won’t let me put 0 stars

### 1/5 — Out dated

*2025-10-30, version 4.0.1*

App is old and won’t let me sign in with my username or change my email or password grrrr

### 2/5 — Good features, bad service

*2025-10-09*

I like how it’ll breakdown my usage and some other features, but the app has been out of service for days when I need to pay my bill! I’m literally trying to give them money and the app doesn’t work.

### 1/5 — Unable to login

*2025-09-27*

I tried logging in with the app. App claims it can’t find my valid email as a customer. Changed password, still doesn’t let me log in. This app is horrible. Needs to be fixed and maintained properly. There is no reason for this app if it doesn’t work properly.

### 5/5 — New update brings many enhancements

*2025-09-22*

4.0.0 brought some great updates. App works for what it is intended to do.

### 1/5 — HORRIBLE

*2025-09-16, version 3.0.15*

They are selling out the people who pay them to allow an AI corporation in to ruin our water. Corrupt company

## Frequently asked questions about Tucson Electric Power

### What can I do with the Tucson Electric Power app?

The app allows you to manage your electricity account from anywhere. You can check your account balance, pay your bill, review your energy usage patterns (hourly, daily, and monthly), and see local weather forecasts. It also provides information on how to save energy.

### How do I report a power outage?

You can easily report a power outage directly through the app. The application also allows you to view information about local outages and sign up to receive alerts about service interruptions that may affect your home or business.

### Is the Tucson Electric Power app free to use?

Yes, the application is free to download and use. Your mobile carrier's data rates may apply when using the app.

### What information does the app provide about energy usage?

The app offers detailed insights into your energy consumption. You can review your hourly, daily, and monthly energy usage to better understand your consumption patterns and identify opportunities for savings.

### Can I get notified about service interruptions?

Yes, you can sign up to receive alerts about service interruptions that affect your home or business. This feature helps you stay informed about potential power outages in your area.

## Version history (last 5 releases)

### 4.1.2 — 2026-08-12

- Updated app components to improve performance and reliability.
- Applied security enhancements and maintenance updates.
- General bug fixes and improvements.

### 4.1.1 — 2026-06-08

- Improvements and bug fixes made to Payment Extensions screen.

### 4.1.0 — 2026-04-20

- Added login integration with TEP Marketplace
- Minor enhancements and bug fixes

### 4.0.2 — 2026-01-13

- Improved user experience for "Pay on Other Date" selection on the payment screen.
- Other bug fixes and enhancements.

### 4.0.1 — 2025-10-01

- Bug fixes and improvements

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## More apps by UNS Energy

- [UniSource Energy Services](https://appshunter.io/ios/app/unisource-energy-services/id1113790754)

All apps by UNS Energy: https://appshunter.io/developer/1139944774

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-24.*