# Tucson Electric Power — user reviews > 61 indexed App Store user reviews of Tucson Electric Power by UNS Energy, rated 2.20/5 from 129 ratings. - Source: https://appshunter.io/ios/app/tucson-electric-power/id1113722030/reviews - App overview in markdown: https://appshunter.io/ios/app/tucson-electric-power/id1113722030.md - Rating breakdown: 5★ 29 · 4★ 8 · 3★ 4 · 2★ 12 · 1★ 76 ## What do users think of Tucson Electric Power? Overall sentiment: negative **Pros** - 👍 Easy to see daily usage details - 🗺️ Outage reports on the map are easy to track - 💡 Breakdown of usage details - 💡 Face recognition login - 💡 Notification during monsoon season for outages - 💡 Simple to pay bills - 💡 Quick to pay bills online - 💡 Outage map is useful - 💡 Free one-time payment option **Cons** - 😠 Scammers run this company - 😠 Hopelessly bad - 😠 Terrible interface - 😠 Unusable app - 😠 Outdated app - 😠 App has been out of service - 😠 Unable to login - 😠 Corrupt company - 😠 Bad app - 😠 App not working - 😠 Useless app - 😠 Terrible app - 😠 Just loading - 😠 Poor app - 😠 App is poorly designed - 😠 Impossible to register - 😠 Terrible - 😠 Unable to Use - 😠 It’s alright - 😠 Scam app - 😠 Limited functioning app - 😠 App is broken - 😠 Inoperative app - 😠 Bad App - 😠 Don’t use! - 😠 Renters can just f**k off - 😠 Cannot use a password manager - 😠 App use to work great - 😠 Awwwwful update!! - 😠 Terrible update - 😠 Very bad user interface - 😠 App doesn’t recognize account - 😠 Ancient design - 😠 Useless - 😠 Basically useless. - 😠 No longer reporting usage - 😠 Online app does not connect - 😠 Why even have an app?? - 😠 Can’t login - 😠 Bad App - 😠 Stop sending notifications - 😠 Not user friendly - 😠 Relatively useless - 😠 Payment is out of the stone age - 😠 Needs Touch ID **Commonly reported bugs** - App took over 10 days to take payment - App blocked user from using app - App has terrible interface - Links are not actual links - Phone numbers are not clickable - App is bugged to the point of not opening - App won't let user sign in - App won't let user change email or password - App has been out of service for days - App claims it can't find valid email - App claims it can't find customer - App not working - Unable to access home energy report - App keeps saying not matching even with correct information - App keeps giving an error that user doesn't have a login - App shows only a loading screen for days - App doesn't give option to use account number - App fails to sign in with Face ID - App doesn't let user use password manager to fill password - App doesn't allow copy and paste for password - App can't log in on mobile but works on computer - App won't open - App doesn't recognize street number - App requires USPS zip code which is problematic - App processes payment whenever they want - App doesn't allow reporting outages for renters - App won't take debit/credit card payments - App won't let user paste password - App won't let user log into account - App won't allow Apple password feature - App requires more steps to pay bill - App displays blank line for password - App tells user special characters only and @ is not allowed - App cannot press links like login on iPhone 11 - App consistently claims no account associated with email - Top spacing is not correct on iPhone X - App does not login to Ecobee devices - Usage is not up-to-date - Daily and hourly usage says unavailable - Daily demand chart shows highest demand of entire day - No option for notification when budget billing amount changes - App doesn't recognize credentials - Daily and weekly usages are greyed out - App hangs - App never accepts payment - App sends daily notifications for paid bill - App needs more payment options - App needs chat option - App needs option to click on cancelled payment for reason - App payment is cancelled by TEP - App is not user friendly - App is not for decoration - App doesn't allow auto fill of password - App doesn't allow viewing bill as PDF - App requires entering password every time - App has issues with screen view on smaller screens - App cannot see current usage or demand - App has bugs reported months ago **Most requested features** - Add one-time payment option with credit card - Allow users to register with account number - Add chat option for real-time support - Provide reason for cancelled payments - Offer more payment options (debit/credit card) - Allow users to see bill as a PDF - Enable auto-fill for passwords - Add Touch ID integration - Allow users to see bill as opposed to just account balance - Offer other ways to pay besides checking account ## Newest reviews (17 of 61) ### 2/5 — Good features, bad service *2025-10-09* I like how it’ll breakdown my usage and some other features, but the app has been out of service for days when I need to pay my bill! I’m literally trying to give them money and the app doesn’t work. ### 2/5 — App not working *2025-05-03, version 3.0.13* Unable to access the home, energy report for nearly a month. ### 1/5 — Just loading *2024-05-22* It’s been DAYS of me trying to see my account with just a loading screen and nothing more. Tried everything, even restarting my phone and deleting my app but nothing. Please don’t issue an app to pay bills if it’s not going to work half the time. ### 1/5 — Poor app *2024-02-28, version 3.0.10* I’m sure this app would be better if I could create an account. It doesn’t even give me the option to use my account number. ### 2/5 — App fails to sign in with Face ID and doesn’t let you use a password manager to fill password *2024-02-16* App is poorly designed it fails to sign in with Face ID and doesn’t let you use a password manager to fill in your password, you can’t even copy and paste it. So if you have a long password, good luck signing in every time to pay your bills, you’re better off using the website to pay. ### 1/5 — Let me sign up with my account number! *2024-02-15, version 3.0.9* It’s impossible for me to register my account through the app. You have to type in your address and hope it matches whatever they have you registered for in order to sign up. WHY CANT I USE MY ACCOUNT NUMBER THAT I ALREADY HAVE?! ### 1/5 — Terrible *2023-06-06, version 3.0.5* Can’t log in on the app but on my computer it’s fine. How is this app so bad? ### 1/5 — Unable to Use *2023-06-05, version 3.0.5* TEP customer looking for easy app to view usage, pay bills. Can’t even register and get it to open. Please fix or create a better app and experience for your customers. Thank you. ### 2/5 — It’s alright *2022-12-27* It could definitely be more fine tuned for a better user experience. It bothers me that when you make a payment it takes several days for them to actually take it. I pay bills using other apps and it generally comes outta my account the same day. ### 1/5 — Scam app *2022-09-25* Why is it so hard to simply pay my bills with your app? It’s already impossible to reach a human via phone, set up payment arrangements without giving crooks my full bank account number. It’s almost as if TEP makes this process difficult on purpose to rack up service charges. Worst part is, when I try to pay, it won’t take my card! Every other app or entity on earth has no problem taking my card but TEP won’t allow me to. And thanks to monopolization, there are no other options for Tucsonians. The people who run this company are absolute monsters and should be held accountable. ### 3/5 — Limited functioning app *2022-07-19, version 3.0.2* Even on the mobile phone it’s easier to look at your bill through a browser on tep.com. The app will not allow auto fill of the password (website does) and the app does not allow you to see your bill as a pdf (again, website does). I cannot think of a good reason to keep this app on my phone. ### 1/5 — App is broken *2022-07-08, version 3.0.2* This app never recognizes my credentials so I have to call every time. What’s the point in having an app??! ### 1/5 — Inoperative app *2022-05-22, version 3.0.2* I tried to open an account in the app and it does not recognize my street number, been here 12 years I think I know my address. Deleted the app and downloaded again and the same. Garbage app. ### 1/5 — TEP is NOT the USPS. *2022-05-02, version 3.0.2* The TEPapp is NOT user friendly for TEP customers because it requires entering a U.S. Postal Service zip code and that might be 5 digits or 9 and might be changed by the USPS at any time without coordination with TEP. Chat is also missing. The TEP app developer is inept. ### 1/5 — Don’t use! *2021-12-31, version 3.0.1* Every time I use this app. Tep process payment when ever they want. This time I had payment set for Jan 3. They took it from my account Dec 31. ### 1/5 — Renters can just f**k off, I guess *2021-12-12, version 3.0.1* I downloaded this app because the TEP website recommended doing so to report outages and I was (still am) waiting on hold for more than 20 minutes. So I wasted valuable cell phone battery and data allowance (yknow, since my power is out and I can’t recharge battery or use WiFi) to download the thing only to be told that apparently, only property OWNERS have the pRiViLeGe of electricity, because you can’t even REPORT a power outage unless you have an account with TEP! Like okay, it’s midnight, but I’m sure my landlady won’t mind if I wake her up to ask her account number. ?! Reporting an outage is a basic function that anyone who occasionally USES electricity should be able to do. Some help. ### 1/5 — Payment options *2021-11-17, version 3.0.1* The app needs to be able to take debit/credit card payments. It’s 2021. No excuses to not have it ## Most critical reviews (10 lowest-rated) ### 1/5 — Complete Scam!! Avoid at all costs *2026-05-28* Scammers run this company to charge as many service and late fees to honest customers. They need to be held accountable. App took over 10 days to take my payment, I tried calling and paying over the phone but then more service fees are added. TEP would say my payment went through. I took screen shots etc of both the app and my bank to show them. After the third time TEP blocked me from using the app, I tried calling and instead of assisting me in resolving the issue, they spent 20 minutes yelling at me how I should get a new bank, and then went on to restrict my account from using any other payment other than cash. Unfortunately, they run a monopoly on power so unless customers want to sit in the dark, locals have no other choice but to be taken advantage of and treated like dirt. Avoid living in Tucson if you are able. ### 1/5 — Amazingly bad *2026-02-24, version 4.0.2* Hopelessly bad. I’m sure that I know my own name , SSN, and address but I can’t get past the signup page. ### 1/5 — Interface *2026-01-23* The app has terrible interface, links that aren’t actually links, phone numbers that you can’t even click to call as intended because it puts in a number for another country. Lack of payment options or information if you are doing anything other than paying through the app. Frustrating to use in all aspects. ### 1/5 — Unusable *2025-12-15* App is bugged to the point of not opening. Haven’t been able to use this app for months. Deleted and redownloaded several times, etc, nothing works. App is just broken, and they don’t seem to care to fix it. Won’t let me put 0 stars ### 1/5 — Out dated *2025-10-30, version 4.0.1* App is old and won’t let me sign in with my username or change my email or password grrrr ### 1/5 — Unable to login *2025-09-27* I tried logging in with the app. App claims it can’t find my valid email as a customer. Changed password, still doesn’t let me log in. This app is horrible. Needs to be fixed and maintained properly. There is no reason for this app if it doesn’t work properly. ### 1/5 — HORRIBLE *2025-09-16, version 3.0.15* They are selling out the people who pay them to allow an AI corporation in to ruin our water. Corrupt company ### 1/5 — Bad app *2025-05-28, version 3.0.13* Clicking on things gets you nowhere. For example “ efficient home” program, clicking on “ learn more “ gets me nowhere. It’s not really a useful app, just a page with same thing you get on a web… ### 1/5 — App not working *2025-03-28, version 3.0.12* I registered my account it keep saying not matching even all informations are correct. This app is useless ! ### 1/5 — Terrible *2024-09-05, version 3.0.11* I don’t understand why there hasn’t been an update on this app. I have an account but it keeps giving an error that I don’t have a login. ## Most praised reviews (10 highest-rated) ### 5/5 — Useful app *2026-02-01* The app is good. Easy to see daily usage details. Outage reports on the map are easy to track. ### 5/5 — New update brings many enhancements *2025-09-22* 4.0.0 brought some great updates. App works for what it is intended to do. ### 5/5 — Simple enough *2021-08-07* Just downloaded the app to set up a payment arrangement and it seems simple enough I don’t get why it’s such a low rating on here? It does what you need it to do bill payment wise ### 5/5 — Great App! *2019-01-10* This is a user friendly app that’s intuitive and super easy to use. Love being able to see my bill and due date, outages and weather. ### 5/5 — I like it! Easy to use *2019-01-10* I really like the outage map, especially during monsoons. And it’s quick to pay my bill online too. ### 5/5 — TEP app *2019-01-10, version 2.1.4* An excellent app with lots of info! ### 5/5 — Easy to use *2018-12-21* Simple to pay your bill, and easy to track the progress of any power outages on the outage map. You can also check your daily and hourly energy use if you want. Better than similar apps from other utilities. ### 5/5 — Free to make one time payment. *2016-08-22, version 1.0.4* Easy to use. I love outage functions and free to make one time payment. ### 5/5 — Easy to use *2016-08-20, version 1.0.4* Easy to use; eager to see more info and functionality in upgrades. ### 4/5 — Practical *2023-12-29, version 3.0.9* The app it’s so easy to access with face recognition. No need to mail or drive around to find a payment process store. With this app I am able to see all the essentials of my account and balance. Being able to make arrangements when needed it’s great. I love to get notifications during monsoon season when my neighborhood has power outages.Definitely, it will benefit from having one time payment option to pay a balance with my credit card not just my bank account. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-24.*