# Tufesa — user reviews

> 28 indexed App Store user reviews of Tufesa by TUFESA, rated 4.80/5 from 678 ratings.

- Source: https://appshunter.io/ios/app/tufesa/id642636150/reviews
- App overview in markdown: https://appshunter.io/ios/app/tufesa/id642636150.md
- Rating breakdown: 5★ 622 · 4★ 24 · 3★ 7 · 2★ 1 · 1★ 24

## What do users think of Tufesa?

Overall sentiment: negative

**Pros**

- 🚀 App is agile, attractive, and fast
- 👍 Nice and easy to use
- 👍 Great app overall
- 👍 Beautiful Volvo bus with comfort and good aroma
- 👍 Updates available for travelers

**Cons**

- 🐛 App is slow and unresponsive
- 🐛 App has many bugs and errors
- 🐛 Payment issues with cards
- 🐛 App doesn't allow payment processing
- 🐛 App is not working
- 🐛 Transactions flagged as fraudulent
- 🐛 App doesn't allow completing transactions
- 🐛 App doesn't allow booking small trips
- 🐛 App doesn't allow buying tickets without guarantee
- 🐛 App doesn't allow changing year quickly in date of birth
- 🐛 SMS message not received for US phone number
- 🐛 Inconsistencies with app description for iPhone
- 🐛 Luggage was opened and stolen
- 🐛 App doesn't inform about delays
- 🐛 App shows trip as in progress when delayed
- 🐛 Poor customer service at ticket window
- 🐛 Ticket purchase issues without passport/visa
- 🐛 Cramped seating
- 🐛 No English movies
- 🐛 Weak WiFi
- 🐛 App language options not configurable to English
- 🐛 App only in Spanish with no English option
- 🐛 Delays in bus departure
- 🐛 Staff unaware of schedules
- 🐛 Lack of information about arrival times
- 🐛 Website and app not working

**Commonly reported bugs**

- App is slow and unresponsive
- App has many bugs and errors
- App doesn't allow payment processing
- App doesn't allow booking small trips
- App doesn't allow buying tickets without guarantee
- App doesn't allow changing year quickly in date of birth
- SMS message not received for US phone number
- App shows trip as in progress when delayed
- App language options not configurable to English
- App doesn't allow completing transactions
- Transactions flagged as fraudulent
- Website and app not working
- App doesn't inform about delays

**Most requested features**

- Option to listen to original English soundtrack on movies
- Update on arrival times of certain routes
- More information on arrival time at destination
- App to open in English or allow selection of language on first open

## Newest reviews (8 of 28)

### 2/5 — Decepcionada

*2025-04-10*

Viaje a México el día 2 de Abril, nos bajaron en Nogales Sonora para limpiar el camión y me abrieron una maleta y me robaron, siempre viajo con Tufesa y esta es la primera vez que pasa esto, tienen un servicio excelente con excepción de esto, no es el valor, es la acción.

### 3/5 — Pésimo servicio

*2023-11-22*

Aclaro pésimo servicio en ventanilla de parte de vendedoras y de la encargada ni hablar sin criterio prefieren no vender que a dar un verdadero servicio al cliente, aclaro quise comprar boleto a Tucson en el momento no llevaba mi pasaporte y visa! Solo en fotos le aclaré que otras ocaciones lo compro por internet y no piden esos datos hasta al momento de abordar consciente estoy que deben de tener los datos pero en realidad al momento de presentarse si no los llevas no abordas otra al final del día al llegar a la frontera se presenta un eapis de pasajeros pero si no presenta documentos correctos no pasa

### 1/5 — Peor que el sitio web

*2019-05-20, version 4.2.8*

Pésima experiencia. 
Hasta ahora no he podido hacer uso de la tecnología ya sea a través de la app sitio web o teléfono tienen un pésimo servicio. Únicamente en persona en terminal se puede reservar y/o comprar un boleto y tampoco es muy satisfactorio ya que el personal no es amable ni eficaz

### 1/5 — Estaría bien si se pudiera procesar el pago!

*2018-12-22, version 4.2.5*

Tristemente no funciona a la hora de hacer el pago, ya lo intente con varias tarjetas y no se puede procesar el pago.

### 1/5 — .

*2018-10-08, version 4.1.16*

No sirve para nada la aplicacion. Ya me he quejado con soporte de tufesa hace mas de un año y aun no lo arreglan.

### 1/5 — All transactions are flagged and fraudulent

*2016-12-06*

I tried buying 5 tickets for family it's user friendly till the end. The moment you add a us address and phone the transaction is flagged as fraudulent due to behavior??? I tried with my debit card and even tried with my credit card.
This was very irritating because the companies website has the same issue(its worse). Both offer great discounts but they don't work and force you to pay full price over phone or walk in.

### 1/5 — Usuario

*2016-11-23, version 4.1.12*

La aplicación no pasa del campo para escribir la ciudad y no se puede completar la transacción

### 3/5 — Falta más info

*2014-08-03, version 2.2.0*

Falta la info de la hora de llegada al destino

## Most critical reviews (10 lowest-rated)

### 1/5 — Muchas fallas en el app

*2026-03-05*

No permite registrar, al poner fecha de nacimiento no hay opción para cambiar el año de manera rápida. Quise registrarme con mi número de celular de USA y no me llegó el mensaje. Estoy usando iPhone y en la AppStore menciona que es para iPhone. Incongruencias.

### 1/5 — Mis huevos tus ojos

*2026-01-02*

Valen verga la neta

### 1/5 — App is slow and with a lot of bugs

*2024-12-27*

The app is very slow and many times it is unresponsive. Ive had to close and reopen the app at-least 20 times not trying to see my ticket. Also a few times I’ve selected a seat and when i go to pay it says the seat is not available. Definitely needs some work on that.

### 1/5 — Help

*2024-06-07*

No pude pagar con tarjeta por más que cambie de tarjeta 😩😩😩😩😩😩😩

### 1/5 — App error

*2024-06-07*

Your app contains a lot of bugs and errors!!!
I  spend so much time

### 1/5 — No sirve

*2023-12-29*

Muy mal servicio, segunda vez que viajo y se atrasa, no te informan en la central, ni la app, ni correo y la app te informa como si el viaje estuviera en proceso, puras mentiras

### 1/5 — Basura

*2022-12-01*

Dice que no se puede realizar el pago y que tarjeta rechazada y el banco ni avisa que se intento una compra o que se rechazó un gasto sospechoso, me imagino que es por no dar la promoción o no se por que sea pero es una estupidez

### 1/5 — Pésima experiencia.

*2022-07-02, version 5.0.23*

Compre el boleto para salir a las 15:10 y son las 20:30 y aún no sale. El personal de las taquillas tampoco sabe el horario. Un completo desorden no recomiendo esta empresa para sus viajes. Lo peor!!

### 1/5 — Could not configure language options to English.

*2022-07-02*

I downloaded the app and opened it to see that it was only in Spanish and had no options from what I can tell to convert that to English. Got really frustrating trying to copy and paste the entire app just to try to convert to English so that I can make sense of it to book a bus ticket. A word to the app developer it might be good idea if offering it on the US based app store to make the app open in English and allow for to convert to Spanish or at least make it clear from the get-go but you can select either Spanish or English as soon as you open me up for the first time. Poor development decisions made by the developer. Very firm one star very firm one star

### 1/5 — The website and app aren’t working

*2022-07-01*

I’ve been trying since yesterday to order tickets and it just won’t let me it just gets me to the part to choose a seat and after that it doesn’t let me pay

## Most praised reviews (10 highest-rated)

### 5/5 — Súper buena y fácil de usar

*2026-09-02*

La aplicación funciona súper y no he tenido problemas al usarla o al reservar viajes—además que el servicio de la compañía como tal siempre es excelente.

### 5/5 — Me gusta

*2026-06-24*

Cómodo para viajar

### 5/5 — Good price

*2026-06-23*

Very Good price

### 5/5 — Rating

*2026-06-10*

Quick and easy to use

### 5/5 — Agradezco

*2025-09-11*

Muy ágil, atractiva y rápida la app

### 5/5 — Te tufesa

*2024-04-09*

La verdad súper
Bien la aplicación fue muy rápido no dure nada en hacer lo de comprar mi boleto ni nada de eso

### 5/5 — AreK travel A/C on de gracias.

*2022-10-22*

Experiencia buenísima on first trip en Volvo camión hermoso con comodidad buen aroma comfortable y update’s Ala disposition Delos Que viajan.

### 4/5 — Pretty good app overall, some features fail

*2024-06-01*

Sometimes the app doesn’t let you book small trips and sometimes it doesn’t let you buy a ticket without having the guarantee. Overall though it’s a nice and easy app to use.

### 4/5 — Great app!

*2015-01-17*

I really like this app! Would just really like it if would kept you updated on arrival times of certain routes. Other than that! Simple and easy to use, make it a 5 stars!

### 3/5 — CRAMPED SEATING; NO ENGLISH MOVIES; WEAK WI FI

*2024-04-12*

A few years ago I rode Tufesa. With the older buses there was more leg room. That was eliminated to pack more people in and make more money. Just as all airlines have done.

It would be nice if they offered an option to listen to the original English soundtrack on movies. WiFi doesn’t work on this buses. Extremely weak. I wasn’t able to connect to the WiFi at the Hermosillo bus station either.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-10.*