# TukTuk Scooters — user reviews > 166 indexed App Store user reviews of TukTuk Scooters by Tuktuk scooters inc, rated 3.40/5 from 165 ratings. - Source: https://appshunter.io/ios/app/tuktuk-scooters/id1450911339/reviews - App overview in markdown: https://appshunter.io/ios/app/tuktuk-scooters/id1450911339.md - Rating breakdown: 5★ 97 · 4★ 4 · 3★ 0 · 2★ 3 · 1★ 61 ## What do users think of TukTuk Scooters? Overall sentiment: negative **Pros** - 🚀 Fast and convenient - 👍 Easy to use app - 💯 Great customer service - 🤩 Fun and enjoyable experience **Cons** - 🐛 Buggy app with glitches - 💰 Misleading or overcharging - 🔒 Lack of security and accountability - 🚫 Unreliable and non-functional **Commonly reported bugs** - App crashes and freezes - Inaccurate scooter locations - Inability to end/lock rides - Inconsistent charging and billing **Most requested features** - Improve app stability and performance - Enhance customer support and communication - Provide more transparent and fair pricing - Ensure reliable and consistent service ## Newest reviews (10 of 166) ### 2/5 — Trash *2025-10-07, version 3.1.0* The scooter does function, but the app experience is terrible. Make sure to use whatever money that you put into it because any remaining money will not be used so if you’re gonna use it, make sure you use the full 1020 whatever amount of dollars. ### 4/5 — It’s good but has some issues! *2024-10-09, version 3.0.9* I love riding the scooters and their useful for good and quick transportation, but their some issues. One time I tried to purchase the VIP pass but it took away $10 dollars, but the VIP pass didn’t apply. I was hoping to get that issue fixed. ### 4/5 — Easy *2024-05-18, version 3.0.8* Very accessible and easy to use ### 5/5 — Super service! Must try *2024-05-13, version 3.0.8* Very kind customer service, smooth scooters!! Total funn ### 5/5 — Great! *2024-05-12, version 3.0.8* Very nice to ride around the city and very good prices! ### 5/5 — Great service *2024-05-12, version 3.0.8* Nick is the best! ### 5/5 — Luv tuk tuk *2024-05-12, version 3.0.8* I love tuk tuk it’s amazing scooter services. They're so fun to use with your friends! Also, they have an amazing pass membership which I use to get around my college campus, they also loacter all over my college so don't have to worry about not having any nearby 💖💖 ### 5/5 — Love them! *2024-05-12, version 3.0.8* Love it! ### 5/5 — Best Scooter on campus😊. *2024-05-11, version 3.0.8* Excellent service, fast, and they are always organized.♥️♥️♥️ ### 5/5 — Easy accessible *2024-05-11, version 3.0.8* Easy to grab when going to class ## Most critical reviews (10 lowest-rated) ### 1/5 — The app suck *2026-03-25, version 3.1.0* The app is always glitching ### 1/5 — Horrible app *2025-12-06, version 3.1.0* Phone number validation just doesn’t work at all ### 1/5 — Dumb *2025-11-17, version 3.1.0* How are you going to give the option of Apple Pay but not let one use it? You have to bind a card for you to be able to even do anything so what’s the point of Apple Pay? Fix your app ### 1/5 — Terrible experience *2025-06-05, version 3.1.0* Due to a bug, the app didn’t show the “End Ride” screen and instead returned to the “Scan” screen. I barely moved, yet I was charged a full fare. I contacted support and explained everything with screenshots. At first, they replied — then they just stopped responding. Completely unprofessional and irresponsible. No accountability, no refund. Never using this app again ### 1/5 — Worst scooter app *2025-02-22, version 3.1.0* To expensive, and the scooter was not working properly it’s just better if you walk or get a uber. ### 1/5 — Insecure app. do not download *2025-02-15, version 3.1.0* This is a Chinese app, no costumer service, they just have like 10 scooters and 7 of them do not work ### 1/5 — Pricing is a total scam *2024-10-13, version 3.0.9* Installed the app, tried the scooter for 10 minutes. App said my total ride cost was $1.50. I ended the ride, app charged me $10. Either app is a total scam or their pricing is wildly misleading. Not good either way. Beware. ### 1/5 — Horrible! *2024-08-27, version 3.0.9* It’s takes longer to try and set up the app and payment method than if you just walked to where you were going. It always glitches and at some point it charged me $50 and then blocked my account I never saw my money again. Also, forget about talking to a customer service agent they don’t exist, they don’t answer emails and there’s no one to talk to over the phone. ### 1/5 — HORRIBLE EXPERIENCE *2024-07-25, version 3.0.9* Beware these are the worstscooters ever. I tried to ride to them and the boat barely accelerated. Then when I tried to lock them, it would not turn off. These are the absolute worst brand of scooters to rent! ### 1/5 — App won’t work *2024-07-14, version 3.0.9* Enter credit card, fail. Try Apple Pay, fail. Login process too hard and drawn out. Do you really need my picture? Give me a break. Streamline your flow and maybe you’ll get my money. ## Most praised reviews (10 highest-rated) ### 5/5 — Amazing Customer Service *2024-09-10, version 3.0.9* Dabbagh has always responded extremely fast with helpful answers and always makes sure my issue gets fixed. I’ve been using Tuk Tuk scooters for about 3 years now. And it makes life on campus so much easier. Especially during the summer. Thank you Tuk Tuk! ### 5/5 — Best service ever *2024-08-28, version 3.0.9* Fast scooter never find a guy like James around a man of his word keeps his and give him a raise best service ever ### 5/5 — Greatest experience *2024-08-05, version 3.0.9* First time riding the scooters and amazing experience James was an amazing representative!! I was one the scooters for more than an hour and he helped me throughout the whole way and an amazing experience!!!!! One of the most greatest human beings I’ve ever met and he will give you a good time!!! Worth the money spent!!!!! ### 5/5 — Tuk tuk is awesome! *2024-05-26, version 3.0.8* I’ve been using the tuk tuk for years and it’s been working perfectly for me! It goes up to 15 mph even uphills so it doesn’t slow down. It’s easy to ride and hella fun! ### 5/5 — Love Tik Tik *2024-05-20, version 3.0.8* James is moving scooters on campus and he makes it extremely convenient for people so there's no worries from the dorm to campus James will always be available if you ever run in to James he is the funniest guy ever you met there's no way I've never met anyone like this person he made our adventure great for our journey!!! ### 5/5 — TukTuk scooters are so fun and reliable *2024-05-18, version 3.0.8* I always use TukTuk scooters to get around the csun campus. TukTuk scooters save me so much time to get to classes ### 5/5 — Awesome app *2024-05-15, version 3.0.8* So grateful for tuktuk helping me get everywhere I need to go in reseda and around campus. Also grateful for Nicholas as he’s always so helpful when I have any questions that need to be answered. ### 5/5 — Scooters *2024-05-15, version 3.0.8* Thank god for James! I’m glad I downloaded the app! This guy is incredible, and funny!! Stop him if you see him pushing 5 scooters at once on his scooter you will die laughing. This guys doesn’t only do scooters but also a comedy show. You have to check him out. The way these guys lay everything out is 100% perfect! There’s no way you can beat that with a coupon TukTuk the best! Hands down guaranteed! Under any unquestionable doubt! I’m here to tell yah! ### 5/5 — Great service *2024-05-15, version 3.0.8* Always helps me get around campus. Especially when I don’t have time to wait for the shuttles to the dorms, great service!!! ### 5/5 — Tuk tuk ride *2024-05-14, version 3.0.8* The ride is friendly and affordable. I can go on to nearby places with the help of tuk tuk. It’s fun riding it. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-02.*