# TULU - Own Less, Live More — user reviews > 93 indexed App Store user reviews of TULU by TULOU LTD, rated 4.80/5 from 2,936 ratings. - Source: https://appshunter.io/ios/app/tulu-own-less-live-more/id1477180604/reviews - App overview in markdown: https://appshunter.io/ios/app/tulu-own-less-live-more/id1477180604.md - Rating breakdown: 5★ 2,735 · 4★ 93 · 3★ 23 · 2★ 9 · 1★ 76 ## What do users think of TULU? Overall sentiment: negative **Pros** - 👍 Convenient and easy to use - 💡 Innovative concept of renting instead of owning - 🚀 Straightforward app experience - 🤖 Helpful customer service **Cons** - 🐛 Frequent technical issues and malfunctions - 💰 Overpriced rentals and subscriptions - 🚫 Poor inventory management and item availability - 🤬 Terrible customer service and refund policies - 🤢 Unclean and poorly maintained rental equipment **Commonly reported bugs** - App crashes and freezes - Unreliable item unlocking and rental process - Billing and subscription issues - Compatibility problems with certain devices **Most requested features** - Option to purchase items instead of just renting - Ability to pay per use instead of mandatory subscriptions - Improved inventory tracking and restocking - Enhanced cleaning and maintenance protocols for rental items ## Newest reviews (16 of 93) ### 2/5 — Blotchy printing *2026-08-17, version 12.50* Blotchy printing ### 3/5 — Disgusting items- Caught by auto renewal *2026-05-02, version 12.39* Do not buy this. It looks good at first until you use the items. For example the vaccums I’ve used at multiple locations are absolutely disgusting, all years old and stained with mysterious substances, hair, etc. Everytime I used a vaccum it made the room way dirty with all the stuff falling out of the vaccum. Secondly the whole semester payment is a scam, getting you to buy 6 months when you realize in 1 month it sucks, and there’s no notification for the renewal by email or app. So if ur looking for a vaccum or any of these other products just buy a cheap one from Amazon- they are way cleaner and more convient. ### 3/5 — Useless *2026-04-15, version 12.39* This app is a useless middle-man that can't address any issues, should they arise. ### 1/5 — Review *2026-03-08, version 12.31* The app does not work. It will not connect even though my data and WiFi are working. ### 1/5 — -10/10 Onboarding *2026-03-06, version 12.31* First time joining and using the App- onboarding is clumsy and absolutely backwards. Why I have to subscribe I don’t understand why I am paying you a fee on top of rental fees??? Makes no sense. The verification process is clumsy- I had to go up and down from my flat because the UI is not thought through and you don’t wanna verify ID at sign up only when you are renting your first item. The verification is done via chat… I mean what is this 2017? Little clumsy things that have made the onboarding a horrible experience. Once I am finished playing I will return the Xbox and delete this app. Thank goodness for the free trial. ### 1/5 — Can't even log in *2026-02-03, version 12.25* Sucks ### 1/5 — Scam *2025-12-31, version 12.21* I uninstalled this app and canceled my subscription 8 months ago and I had to get a new card because it constantly charged my card ### 1/5 — Does not work or have option to report error *2025-12-11, version 12.20* First of all, they make you sign up for a monthly or annual plan. How dumb is that - there's no option to just buy one item that you want. It's impossible. So I sign up with the intention to cancel, go to buy the item, and it makes a sound and declares that the door is unlocked -- but guess what, it isn't. Maybe the wrong door unlocked or something? But they literally do not offer and button or link to press to report that the door did not unlock, or that the wrong door unlocked. Like what? Isn't that the most obvious and foreseeable error here? All it did was notice that I never took the item (which no duh, of course I didn't, the door was locked), and yet the artificial non-intelligence could not seem to figure out why, or offer any way to report the issue. The company must not care about receiving reports of faulty machines or customer satisfaction. Building is One Park Point. Prove me wrong please. ### 1/5 — Scam alert! *2025-12-04, version 12.19* This app is basically a way for this company to get subscription revenue without delivering any value. The snackmachines aren’t stocked regularly and rental equipment is unavailable 99% of the time. So you’re paying $10 a month to use or consume nothing. Doordash is better :) ### 1/5 — Broken Stuff and Unable to Refund within 30 minutes *2025-12-01, version 12.19* As soon as I tried to use something and it is not functional, and tried to get refund within 30 minutes of purchasing the membership and having active conversation with the customer service with photo proof, I wasn’t able to get a refund. Completely unacceptable for this to happen, and really lost customer trust. ### 1/5 — It's not compatible with my phone *2025-11-06, version 12.13* My iPhone 18.6.2 (13 pro max) cannot use it. The app stuck at the page which only shows "TULU". I have tried re-download but did not work. ### 1/5 — Useless *2025-10-16, version 12.12* Their machine and equipment useless and does not clean properly. You can also not ask for refund so be careful ### 1/5 — Does not work *2025-09-26, version 12.11* I’ve tried to use this app three separate times, each time it has becomes a 45 minute time sink. ### 1/5 — Overly complicated and expensive *2025-08-13, version 12.8* Imagine you wanted a soda out of the vending machine. Well if you wanna pay a monthly fee plus by the overpriced soda, then you’ve gotten one from these vending. You wanna print one or two page. Again, you have to pay a membership plus pay to print. Then there are cool gadgets that aren’t very day-to-day friendly. Wanna try a Roomba, well, those are meant to do because it doesn’t belong to you. ### 1/5 — Terrible experience *2025-08-10, version 12.7* Rented a VR headset was broken, asked to go back and collect the other one, that had no batteries in controllers and had been logged out, could not log in based on instructions provided. Terrible waste of 2 hrs. Would not recommend ### 1/5 — doesnt even work *2025-07-22, version 12.6* can’t make an account, getting “internal error” therefore i can’t even use the app. ## Most critical reviews (10 lowest-rated) ### 1/5 — 0 star for that SCAM! *2026-09-05, version 12.52* TOTAL SCAM! Bypassing Apple subscriptions & stealing money Pure fraud. They deliberately bypass official Apple subscriptions to trap your credit card in their own system so you can't easily cancel it from your phone. When you demand an immediate refund, you get useless bot responses pretending to be human and telling you to "just wait" with passive-aggressive emojis. Zero accountability, absolute theft. Do NOT download this app or give them your card details! Report them immediately. ### 1/5 — troubling privacy concerns *2026-08-14, version 12.49* this app goes through very intense identity verification for what it is. it requests government ID, selfies in front of machines, lease letters, and any legal name changes you may have had. I find this suspicious and concerning for what the product actually is. I understand verifying identity is important for keeping the units safe, but the biometrics and requests of multiple legal documents doesn’t sit right with me. ### 1/5 — Stupid *2026-07-06, version 12.44* Won’t even let me set up an account. Support didn’t help either an absolute joke ### 1/5 — Scam free trial *2026-06-26, version 12.44* The free trial is not free. They will not refund you if u reach out the exact same day the trial ends under the guise of “you already used the service”. When stating I would go through my bank they claimed that was “against the terms of service”. Save yourself the trouble and $60 fee. ### 1/5 — I need just a printer *2026-05-23, version 12.41* I just need a printer in the middle of the night but it seems TULU finds it hard to find people to load paper in past few weeks. What a shame. ### 1/5 — CAREFUL! *2026-05-12, version 12.40* I was a day or two late to cancel my subscription. And would not refund me the amount back. I would highly recommend to not sign up for an subscription. Not worth what the cost of it is and unfortunately couldn’t use it since I moved out of the building with this shortly after subscribing. Never have had an issue like this with any other subscription. BEWARE!! ### 1/5 — Expensive and doesnt work *2026-05-06, version 12.40* Horrible app with lots of bugs. I printed something and it cancelled the job which cost $50. App is buggy. Asked for a refund and was offered in app credits so I had to ask again for refund to original payment. Took a million steps to cancel the membership. ### 1/5 — Dumb scam *2026-04-15, version 12.39* They advertise as “free” but really they make you buy a monthly or annual subscription THEN you can rent something. But even then only the first hour is free, you have to pay per hour anything longer than that. And you need the subscription to buy snacks too, for reference they’re charging almost $9 for a regular sized Ben and Jerry’s ice cream (at least in my building). Don’t even bother downloading ### 1/5 — Hidden Cancelation *2026-03-30, version 12.38* Hides how to cancel the subscription before autorenewal. When I told them I couldn’t find the cancellation option in the app, they said I needed to contact them and since I didn’t do that until a few hours later they won’t refund me. ### 1/5 — Dumb *2026-03-26, version 12.38* Whole thing is dumb and everything is gross lol ## Most praised reviews (10 highest-rated) ### 5/5 — Impresión *2026-08-24, version 12.50* Excelente rápido y confiable ### 5/5 — Customer Service and Experience *2026-08-15, version 12.49* I think the overall experience with Tulu has been extremely positive. I think the concept is something that a lot of new constructions and older developments should adopt to provide 24-7 access to essentials and snacks and things that residents don't necessarily need every day that are costly, like Dyson vacuums and printers, et cetera. The one thing I will say is that the individual snacks themselves can be a little bit pricey, which I don't necessarily agree with. I do also understand that this is a convenience-added layer and not an operating deli grocery front. Paying $2 for a 1-oz. bag of chips just sounds a little ridiculous. You can go to the corner store and that same bag might cost you $0.75, right? Again it's the business and the building working together and they both have to make money so I get it. Also it's 24-7 access. There's nothing stopping me from going downstairs and grabbing some extra snacks when I want to. Although Tula offers a great customer service experience and they are super responsive no matter what time of day or what day of the week it is, the building itself needs to be very responsible and proactive when it comes to refilling. ### 5/5 — Innovative app! *2026-07-08, version 12.44* I really luv it ### 5/5 — Printing *2025-11-14, version 12.14* It's like having a home office! ### 5/5 — cool App *2025-03-05, version 11.36* Very easy to use and very convenient ### 5/5 — TUTU to easy *2025-01-16, version 11.31* Wow just like ice cream I didn’t have to twinkle my nose and poof there was ice nice idea ### 5/5 — Soooo convenient *2024-12-15, version 11.30* Love that service is super convenient and readily available. Highly recommended!!!! ### 5/5 — Surprisingly VERY easy to use and reasonably price *2024-06-27, version 11.0* Great app, would highly recommend downloading it if you live in a building with one of these ### 5/5 — small space living GAME CHANGER *2024-03-06, version 10.25* TULU is an AMAZING solution for small NYC apartments! there’s a lot of stuff i need to use every so often, but have 0 storage space for it. i love having accessing to anything i need without having a bunch of appliances sitting in my tiny apt unused 99% of the time. ### 5/5 — Loved the experience *2023-10-30, version 10.10* I hear everyone talking about the Dyson but the Samsung was simple and cleaned my carpet very well... TULU is very convenient. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-14.*