# Tumble — Mobile payments for laundry

> Mobile payments and management for apartment laundry services. (iPhone/iPad app by Clarified.)

- Source: https://appshunter.io/ios/app/tumble/id1544526817 (this page in markdown: same URL + `.md`)
- Developer: [Clarified](https://appshunter.io/developer/1544526819)
- Category: Utilities
- Price: Free
- Rating: 3.10/5 from 99 App Store ratings · 92 written reviews indexed
- Age rating: 4+
- Requires: iOS 16.0 · 155 MB
- Languages: American English, Brazilian Portuguese
- Released: 2020-12-13
- Data updated: 2026-09-07
- Monetization: free with in-app purchases
- User reviews in markdown: https://appshunter.io/ios/app/tumble/id1544526817/reviews.md

## What is Tumble?

Tumble makes laundry day easy, seamless or eliminated altogether. Our dual-purpose app gives residents mobile-first functionally from the comfort of their apartment homes. View machine availability, pay totally cashless, and receive real-time cycle status updates. Tap into Tumble Pickup & Delivery to get the fastest on-demand service out there, your laundry picked up, done and delivered to your front door in just hours. Learn more at www.tumble.to and www.jointumble.com. Follow us on social media @TumbleLaundry.

## Key features

- Mobile machine availability
- Cashless payments
- Real-time cycle status
- On-demand pickup and delivery
- Apartment laundry management

## What do users think of Tumble?

Overall sentiment: negative

**Pros**

- 🚀 Fast and responsive customer support
- 👍 Easy-to-use app interface
- 💡 Innovative wash-and-fold delivery service
- 🔒 Machine locking feature prevents theft
- ⏱️ Quick turnaround times for laundry delivery
- 🎯 Convenient alternative to coin-operated machines
- 📱 Reliable app notifications for cycle completion

**Cons**

- 🐛 Machines frequently malfunction and go offline
- 💸 Charges users for failed cycles
- 😤 Inadequate machine maintenance and repairs
- 🚫 Inaccurate machine availability status in app
- ⏳ Slow customer support response times
- 🤖 AI-only support lacks human empathy
- 💰 Higher prices than previous laundry services
- 🔌 App connectivity issues between app and machines
- 😞 Refund process is slow and unreliable
- 🚨 Money theft and payment system failures
- 📵 Machines show 'in use' when actually available
- 🧺 Poor wash and dry quality
- 🧼 Machines not properly cleaned or maintained
- ⚠️ Machines eat money without starting cycles

**Commonly reported bugs**

- 10-minute delay before using finished machines
- App fails to process orders randomly
- Machine scanner says 'in use' when machine is empty
- App UI changes inconsistently between sessions
- Payment declined despite sufficient funds
- Login credentials lost after app update
- Password reset link never received
- App locks users out without recovery options
- Machine status doesn't reflect actual availability
- Machines offline/unable to connect to app
- Cycle timer counts down even when machine is broken
- Machines fail to start after payment processed
- App doesn't keep users logged in
- Slow app download times (over 1 hour)
- Chat support messages marked as 'seen' but never answered

**Most requested features**

- Cycle completion notifications with sound alerts
- Dark mode for app interface
- Real-time accurate machine availability status
- Phone support option instead of chat-only
- Ability to set default building address
- Manual card payment option at machines
- Lower minimum deposit requirement (reduce from $10 to $1)
- Out-of-order signs on broken machines
- User profile editor for account settings
- Persistent login sessions
- Ability to pay with quarters/cash

## Recent user reviews (10 of 92)

All indexed reviews: https://appshunter.io/ios/app/tumble/id1544526817/reviews.md

### 5/5 — Amazing Machines &  Outstanding customer service

*2026-07-13*

Everything was perfect! The machines were always clean and worked great. On one occasion, my machine had an issue, but the customer service team responded immediately and fixed it right away.

### 5/5 — Customer service

*2026-07-05*

The machines are a pain but customer service is on point

### 2/5 — No availability

*2026-07-04*

I’m convinced there’s only one guy in the city doing laundry. I haven’t even been able to use Tumble in months because they never have anyone available.  I looked today and this week they’re only working 9-2, Tuesday to Friday. If I was home all day I wouldn’t need to send my laundry out. It was a great concept though!

### 1/5 — Unresponsive

*2026-07-03, version 2.19.16*

The machines don't stay online. Technicians do not help or reimburse for machine failures. Untrustworthy and unreliable

### 1/5 — Machines break often and customer support doesn’t help

*2026-06-07*

Machine has broken many times and is out of service. Recently broke mid cycle and made my clothes sopping wet and dirty with muddy water. Customer service won’t refund me for all the subsuquent dryer cycles I needed. They have a time like on when you can get refunded too, so if you report out of service cycles after a month or so.c you can’t get refunded. Super annoying and bad customer service

### 5/5 — Great

*2026-05-05, version 2.19.15*

Always help fast and efficiently and resolve all my issues

### 5/5 — Very fast help through app

*2026-05-03, version 2.19.15*

Mark was the agent who helped me and he was fast and helpful. Thank you again!

### 1/5 — They don’t give you money back

*2026-03-18, version 2.19.12*

The machines flooded and they refused to refund me , this happens often too so it’s more than once

### 1/5 — The worst laundry app

*2026-03-11*

I’ve lived in a few apartment complexes and this is the worst. It has a bug where it takes around 10 minutes before it lets you use a finished machine again. Their washers leave my clothes soaking and the dryers take a couple hours to actually dry. This is unanimous throughout our apartment complex. They also cost more than all other apps. Truly horrible.

### 5/5 — Quick Response

*2026-03-03*

I had an issue with the top dyer and contacted the Tumble team—within minutes, the issue was resolved ! Thanks Tumble !

## Frequently asked questions about Tumble

### What does Tumble do?

Tumble is a mobile application designed to simplify laundry day for apartment residents. It allows users to view machine availability, make cashless payments, and receive real-time updates on their laundry cycles directly from their smartphones.

### What are the key features of Tumble?

Key features include mobile-first functionality for viewing machine availability, completely cashless payment options, and real-time cycle status notifications. The app also offers Tumble Pickup & Delivery for laundry to be collected, cleaned, and returned to your door.

### How much does Tumble cost?

The Tumble app itself is free to download and use for managing laundry services. While the app is free, there are associated costs for using the laundry services, including payments for machine usage and the optional pickup and delivery service.

### Who is Tumble for?

Tumble is specifically designed for residents living in apartments who want a more seamless and convenient way to handle their laundry. It's ideal for those who prefer mobile solutions and may also be interested in on-demand laundry services.

### Can I get my laundry picked up and delivered with Tumble?

Yes, Tumble offers a Pickup & Delivery service. This feature allows you to have your laundry collected from your apartment, professionally cleaned, and then delivered back to your front door, often within just a few hours.

## Version history (last 5 releases)

### 2.19.17 — 2026-09-04

This update provides bug fixes, performance improvements and is recommended for all users. We update the Tumble app as often as possible to make it faster and more reliable for you.

### 2.19.16 — 2026-05-11

This update provides bug fixes, performance improvements and is recommended for all users. We update the Tumble app as often as possible to make it faster and more reliable for you.

### 2.19.15 — 2026-04-25

This update provides bug fixes, performance improvements and is recommended for all users. We update the Tumble app as often as possible to make it faster and more reliable for you.

### 2.19.14 — 2026-04-23

This update provides bug fixes, performance improvements and is recommended for all users. We update the Tumble app as often as possible to make it faster and more reliable for you.

### 2.19.13 — 2026-04-16

This update provides bug fixes, performance improvements and is recommended for all users. We update the Tumble app as often as possible to make it faster and more reliable for you.

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## More apps by Clarified

- [Tumble Pro](https://appshunter.io/ios/app/tumble-pro/id6443473776)

All apps by Clarified: https://appshunter.io/developer/1544526819

## Related topics

[tumble](https://appshunter.io/ios/topics/tumble) · [tumble fresh](https://appshunter.io/ios/topics/tumble-fresh) · [tumble fresh laundry](https://appshunter.io/ios/topics/tumble-fresh-laundry) · [tumbleon](https://appshunter.io/ios/topics/tumbleon) · [one tap away laundry](https://appshunter.io/ios/topics/one-tap-away-laundry)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-07.*