# Tumble — user reviews > 92 indexed App Store user reviews of Tumble by Clarified, rated 3.10/5 from 99 ratings. - Source: https://appshunter.io/ios/app/tumble/id1544526817/reviews - App overview in markdown: https://appshunter.io/ios/app/tumble/id1544526817.md - Rating breakdown: 5★ 46 · 4★ 4 · 3★ 2 · 2★ 7 · 1★ 40 ## What do users think of Tumble? Overall sentiment: negative **Pros** - 🚀 Fast and responsive customer support - 👍 Easy-to-use app interface - 💡 Innovative wash-and-fold delivery service - 🔒 Machine locking feature prevents theft - ⏱️ Quick turnaround times for laundry delivery - 🎯 Convenient alternative to coin-operated machines - 📱 Reliable app notifications for cycle completion **Cons** - 🐛 Machines frequently malfunction and go offline - 💸 Charges users for failed cycles - 😤 Inadequate machine maintenance and repairs - 🚫 Inaccurate machine availability status in app - ⏳ Slow customer support response times - 🤖 AI-only support lacks human empathy - 💰 Higher prices than previous laundry services - 🔌 App connectivity issues between app and machines - 😞 Refund process is slow and unreliable - 🚨 Money theft and payment system failures - 📵 Machines show 'in use' when actually available - 🧺 Poor wash and dry quality - 🧼 Machines not properly cleaned or maintained - ⚠️ Machines eat money without starting cycles **Commonly reported bugs** - 10-minute delay before using finished machines - App fails to process orders randomly - Machine scanner says 'in use' when machine is empty - App UI changes inconsistently between sessions - Payment declined despite sufficient funds - Login credentials lost after app update - Password reset link never received - App locks users out without recovery options - Machine status doesn't reflect actual availability - Machines offline/unable to connect to app - Cycle timer counts down even when machine is broken - Machines fail to start after payment processed - App doesn't keep users logged in - Slow app download times (over 1 hour) - Chat support messages marked as 'seen' but never answered **Most requested features** - Cycle completion notifications with sound alerts - Dark mode for app interface - Real-time accurate machine availability status - Phone support option instead of chat-only - Ability to set default building address - Manual card payment option at machines - Lower minimum deposit requirement (reduce from $10 to $1) - Out-of-order signs on broken machines - User profile editor for account settings - Persistent login sessions - Ability to pay with quarters/cash ## Newest reviews (10 of 92) ### 2/5 — No availability *2026-07-04* I’m convinced there’s only one guy in the city doing laundry. I haven’t even been able to use Tumble in months because they never have anyone available. I looked today and this week they’re only working 9-2, Tuesday to Friday. If I was home all day I wouldn’t need to send my laundry out. It was a great concept though! ### 5/5 — PROMPT. POLITE. PROFESSIONAL . *2025-10-14* don’t waste your time on bumble you will fall in love with tumble with the staff, so kind and humble your stress will surely crumble when there’s no more clothes to jumble, no more hampers in the way causing you to The stumble .so before I start to mumble just take a chance on tumble. I was blown away with the professionalism, the efficiency and consistency in which this team operates. It is unmatched and truly the way customer service should be. You never realize how much time you spent doing laundry until you’ve been given that time back. spend time doing what matters and let tumble take some of that weight off your shoulders you’ll be glad you did. ### 5/5 — Big fan *2025-09-19, version 2.19.0* Great Product and service. Easier than DoorDash or instacart! ### 3/5 — Work on it *2025-08-03, version 2.18.3* Don’t know if it’s the app or the machines but my order doesn’t go through a fair amount of times. Also the download time is RIDICULOUS! Over an hour. Last time it was seconds. ### 1/5 — Machines are Horrible *2025-05-18, version 2.18.3* The machines have been out for 12 weeks and all Tumble says is they are escalating the issue but yet nothing has been done. 8 out of 8 machines are out of order. Scam company. BEWARE ### 1/5 — Why do you exist as a company *2025-05-15* Your service is trash ### 5/5 — Fast, Reliable, and Amazing Service *2025-05-06* Tumble, and this app, are far, far better than the previous service for the building I live in. No dropped connections, very responsive. Customer Support is the best I’ve ever had. Machine issues and refunds have been handled practically immediately. ### 1/5 — The worst!! *2025-05-02, version 2.18.2* The worst app ever!!! ### 1/5 — Thieves with terrible customer service *2025-04-22, version 2.18.2* This is a theft app with a fake customer service department. ### 1/5 — Unusable *2025-04-08, version 2.18.2* Regularly says that machine is in use but it’s not which keeps me from being able to use it ## Most critical reviews (10 lowest-rated) ### 1/5 — Unresponsive *2026-07-03, version 2.19.16* The machines don't stay online. Technicians do not help or reimburse for machine failures. Untrustworthy and unreliable ### 1/5 — Machines break often and customer support doesn’t help *2026-06-07* Machine has broken many times and is out of service. Recently broke mid cycle and made my clothes sopping wet and dirty with muddy water. Customer service won’t refund me for all the subsuquent dryer cycles I needed. They have a time like on when you can get refunded too, so if you report out of service cycles after a month or so.c you can’t get refunded. Super annoying and bad customer service ### 1/5 — They don’t give you money back *2026-03-18, version 2.19.12* The machines flooded and they refused to refund me , this happens often too so it’s more than once ### 1/5 — The worst laundry app *2026-03-11* I’ve lived in a few apartment complexes and this is the worst. It has a bug where it takes around 10 minutes before it lets you use a finished machine again. Their washers leave my clothes soaking and the dryers take a couple hours to actually dry. This is unanimous throughout our apartment complex. They also cost more than all other apps. Truly horrible. ### 1/5 — Why *2026-02-23, version 2.19.11* Why it’s always never able to start ### 1/5 — Rarely works *2025-11-09, version 2.19.2* This is the worst laundry system I’ve ever encountered. The machines rarely works, payments and machines fail to synch, the machines eat money, the tech support isn’t available. ### 1/5 — App *2025-10-25, version 2.19.2* Their minimum deposit is $10 but pay range will let you deposit as low as $1 dollar. It is extremely inconvenient for the minimum to be so high. The minimum deposit should be $1 dollar. ### 1/5 — Worst service *2025-09-27, version 2.19.1* When Tumble causes an error in your wallet or the machines don’t work you have to message them to try and get your money back. Mark is rude and useless. ### 1/5 — **Avoid this App and laundry service entirely!!** *2025-08-16* Avoid this service at all cost!! the washers/dryers never work properly and the payment service they have will steal your money. customer service will give you the run around for weeks and then eventually just start ignoring you to avoid issuing a refund. Do yourself a favor and avoid dealing with this company entirely. ### 1/5 — Poor support *2025-06-18, version 2.18.3* The app support is AI and the machines are never working due to this app ## Most praised reviews (10 highest-rated) ### 5/5 — Amazing Machines & Outstanding customer service *2026-07-13* Everything was perfect! The machines were always clean and worked great. On one occasion, my machine had an issue, but the customer service team responded immediately and fixed it right away. ### 5/5 — Customer service *2026-07-05* The machines are a pain but customer service is on point ### 5/5 — Great *2026-05-05, version 2.19.15* Always help fast and efficiently and resolve all my issues ### 5/5 — Very fast help through app *2026-05-03, version 2.19.15* Mark was the agent who helped me and he was fast and helpful. Thank you again! ### 5/5 — Quick Response *2026-03-03* I had an issue with the top dyer and contacted the Tumble team—within minutes, the issue was resolved ! Thanks Tumble ! ### 5/5 — Service *2026-02-04, version 2.19.9* There are quick on response to problems with machines thank u for that ### 5/5 — My hero app *2026-01-12* Tumble has been a total lifesaver in SF! Super easy app, quick scheduling, pickup in ~30 mins, and my laundry back perfectly washed, dried & folded in under 4 hours. Drivers are reliable, clothes come back smelling amazing, and it’s way cheaper than the time/stress of doing it myself. Best laundry delivery in the city, highly recommend! ### 5/5 — Mark *2025-12-30* My experience with Mark was quick, efficient, and easy. He understood and fixed my issue. Thanks Mark! ### 5/5 — Great service online *2025-12-22* I know I don’t get to talk to them on the phone or anything, but they’ve been really helpful when I come across an issue. They’re always polite. ### 5/5 — Responsive to an Unresponsive Dryer *2025-11-13* The AI agent was prompt with a reply and tumble quickly rebooted the dryers so my issue could be resolved! I had to be patient for ( minutes but it was quick and confident and so worth the wait. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-07.*