# Tummoc: Bus & Metro Ticketing — user reviews

> 36 indexed App Store user reviews of Tummoc by Transhelp Technologies Pvt. Ltd., rated 4.10/5 from 8 ratings.

- Source: https://appshunter.io/ios/app/tummoc-bus-and-metro-ticketing/id1534144729/reviews
- App overview in markdown: https://appshunter.io/ios/app/tummoc-bus-and-metro-ticketing/id1534144729.md
- Rating breakdown: 5★ 5 · 4★ 1 · 3★ 1 · 2★ 0 · 1★ 1

## Newest reviews (11 of 36)

### 4/5 — App crash

*2025-08-07*

Hi, I have been using this app for the past six months without any issues. However, over the past week, I’ve encountered a problem. After validating the pass available on the bus, the app automatically closes the first three times I try to open it. After those initial crashes, it starts working normally. But if I close and reopen the app after 10 minutes, the same issue occurs — it crashes three times before functioning properly again. I am using an iPhone 14 Pro Max.

**Developer response:** Dear Vasanth,
We apologize for the inconvenience caused. This is due to network issues, we suggest you restart your mobile once and check it will work. If the issue still persists please reach out to us at support@tummoc.com along with the error message screenshot or screen-recording so we will assist you accordingly.

### 4/5 — Suggestion to Product team

*2025-04-01*

Hi, I have been using this app since a week for BMTC pass. Every time the conductor has to look at the pass and the validity date or scan it. I am suggesting a simple change to make this process simple for bus conductor and users - the background color of pass is white today. You can make it light green (entire page or part of the page) when the pass is active and not expired. When the pass expires, the entire page background can be changed to light red to indicate expiry. Visually, it will be very easy for conductors to see if the pass is still active. 

Hope this feature you can implement faster.

**Developer response:** Dear User, thank you for your valuable feedback, we'll forward this feedback with the concerned team for further consideration. If you have any queries regarding the app please write us at support@tummoc.com

### 4/5 — A good application with a potential to be even better

*2023-08-20*

This application makes everyday commuting on BMTC buses a lot more convenient for everyone. I just have 2 issues with the app. 
The first being that when I add my UPI - ID (I use HDFC PAY-Z app) it doesn’t work & I have to tell my friends to complete the transaction for me I hope this gets fixed soon.

The second thing is more of a suggestion than an issue. Please add the ability to show the bus pass offline (or in Apple Wallet) since while travelling in remote areas network connectivity issues cause difficulties in validating the pass.

**Developer response:** Dear User, Thank you for rating us, To assist with your issue, could you please share  the booking details to support@tummoc.com,We'll ensure to look into it with utmost priority. Thanks!

### 4/5 — Bus Route information based on Route number

*2023-05-30*

GE sir,
I’ve been using your mobile application. Kindly request you to enhance it with bus location if possible for commuters/ passengers like us to check and reach to it before time instead of missing or waiting for them at it’s scheduled stop. This will be beneficial, helpful and useful for many civilians like me. I’m sure my humble request would be considered and fulfilled. Awaiting your kind confirmation and reply.
Thank you,
Yours faithfully,
Nandan M.

**Developer response:** Dear Nandan, Thank you for the feedback, Live Tracking of BMTC buses is already in the testing phase and we'll be launching the feature very soon. Stay tuned!

### 4/5 — Love it

*2023-01-24, version 1.42*

It is a great, user friendly app to buy Bangalore metro tickets and check schedules. Must try!

### 5/5 — Convenient

*2022-11-04, version 1.36*

The app has a very easy to use interface. It helps to know all about the Kolkata bus routes. It is a very reliable app.

### 5/5 — Very useful

*2022-11-03*

I highly recommend this app as It's been an year since I'm using this app. It is easy to use and reliable for the bus passes and metro tickets. Plus it provides information about the timings of Bangalore metro. Good go 👍

**Developer response:** Thank you very much for your 5-star review!!!

### 5/5 — Really makes travelling easier

*2022-10-30*

As a college student, I find Tummoc really helpful for my daily commuting. With this app, I can plan my travelling in a much better way. The widgets really come in handy and the UI of the app is really pleasant. A really great initiative...!

**Developer response:** Dear User, Thanks for your encouraging words!

### 5/5 — Amazing Initiative

*2022-10-28*

The App is really convenient and really helps me,i am really grateful for making such an amazing app! The navigation is really easy to understand and the rides they provide are all in affordable prices , so overall it’s a great app.

**Developer response:** Dear User, Thanks for your encouraging words!

### 5/5 — Quick and easy to use

*2022-10-27*

I'm happy with the phone and the deal I got from the company. I wanted a good smartphone that did the basics, and the site recommended one that ticked all the boxes. Speaking with the service team helped me get exactly what I was looking for. The only reason not to give 5 stars is the fact that I had to separately claim for the offered cash back deal, rather than it being automatic, and this info wasn't stated anywhere.

**Developer response:** Dear User, Thanks for your encouraging words!

### 4/5 — Best route tracking application

*2022-09-26*

I live in Banglore and I would suggest this app highly because it is one of the best platforms for checking Banglore metro timings and routes. If you're looking forward to making your overall journey easy, then go ahead with this application.

**Developer response:** Dear User, Thanks for your encouraging words!

## Most critical reviews (10 lowest-rated)

### 1/5 — Worst app got rides book automatically. After sometime there were 6-7 autos in my parking.

*2026-03-15*

Worst app please don’t ever use it to book cabs or auto . When I was trying to book an error message popped up that try again when I pressed it several rides got booked through Namma yatri everyone were scolding me that I did the booking wantedly . Honestly felt very bad for those drivers who came from 2-3 km for pickup . This app has too many glitches worst app . And when you go to see ride history it show nil rides

### 1/5 — Disappointed

*2026-02-27*

I booked a bus pass yesterday from this app after payment and everything is done it was i checked my profile i cannot validate my pass and after the next day i cant even see my profile anymore i request a mail for validation for 6th times and no reply . My money was already been cut from my ac now what to do ? The app is just useless at this point and very poor system not professional never do booking from there app, i want the money back asp !!!!

### 1/5 — Maintenance break

*2025-12-23*

You said:
From today morning to till now Tummoc app is showing as under maintenance please write a negative review for that
ChatGPT said:
Here’s a clear, straightforward negative review you can copy and post:
Very disappointing experience today. From morning till now, the Tummoc app is continuously showing “under maintenance” with no proper update or timeline. This makes the app completely unusable when people actually need it for daily travel planning. At least there should be prior intimation or real-time communication about maintenance. Hope the team fixes this and improves reliability.
If you want it shorter, more aggressive, or more polite but firm, tell me—I’ll adjust it exactly to your style.
You said:
And I bought a ticket because of this even tough I have pass include this one also 
ChatGPT said:
Here’s an updated strong negative review including that point, written in a natural and clear way:
Extremely poor experience. From morning till now, the Tummoc app is continuously showing “under maintenance” with no proper update or timeline. Because of this issue, I was forced to buy a ticket even though I already have a valid pass that includes this route. This is unacceptable and caused unnecessary expense and inconvenience. There was no way to access the pass due to the app being down. At the very least, users should be informed in advance or given an alternative solution. Very disappointing service.

**Developer response:** Dear User, We apologize for the inconvenience caused due to a temporary app issue earlier today. The issue has been resolved, and the app is now functioning smoothly. Thank you for your patience. For any further support, please reach us at support@tummoc.com

### 1/5 — Worst Maintenance Schedule

*2025-12-23*

Date : 23-Dec-2025 Bengaluru
I am taking my bus to work. I opened the application and it was showing under maintenance break. Your tech and developers have any ideas how many people rely upon this service for daily commute in Bengaluru. I have to pay for my commute because app couldn’t be accessed. At least drop one message a night before to avoid the chaos. Why the maintenance was not done before 6 am who is going to reimburse my commute fare which is going waste because of your negligence. I am going to file one customer forum complaint stating the issue faced because of your downtime and negligence.

**Developer response:** Dear User, We apologize for the inconvenience caused due to a temporary app issue earlier today. The issue has been resolved, and the app is now functioning smoothly. Thank you for your patience. Related to tickets please share the ticket images at support@tummoc.com along with your registered mobile number.

### 1/5 — Not able to login to the app

*2025-08-10*

I have been trying to login to the app. But when I give the number and get otp, it redirects the page to the sign up page. Then when we give the details and credentials it shows the email already exists. Now if I try to sign in with google, then again it reroutes to mobile number login. Again the same pattern continues. Please fix the login requests from the user. Not able to login itself. Even if we have successfully logged in. After sometime, we are logged out of the session itself.

**Developer response:** Dear User, we apologize for the inconvenience caused, please reach out to us at support@tummoc.com along with your registered mobile number for further assistance.

### 1/5 — Unable to delete account

*2023-10-04, version 1.58*

Gives me an error

### 1/5 — Day pass profile picture and ID number missing, not proper response from support team

*2022-08-14, version 1.33*

Not even a single star is eligible because the app problem and no proper and timely response from support team. I brought a day pass and after uploading all my iD and profile pictures, and the payment, the day pass didn’t show the picture and ID number. When I contacted immediately on the same day to resolve the problem, next day support team responded and said they will look in it, after more than a month they came back and asked to submit the documents. When I submitted then they immediately started playing games saying that I have to rise the problem on the same day, even though I showed all emails communication, support person is not even read my emails, no refund. The idea of online pass and scanning every time will not work when the bus is crowded or if you want sit in seat when too many people in the bus. The BMTC bus conductors ask us to scan it, the bar codes are places less or far from the seat, some buses doesn’t have the bar codes. Looking the difficulties of their support, mobile full day batteries and not easy to use. It’s better to buy a physical pass and decided to go back to old methods. Hope they improve the support and make it easy to use in the future.

**Developer response:** Dear User, Please share your details to us at support@tummoc.com so that we can check along.

### 3/5 — Great Concept, Poor Maintenance Timing and Conductor Coordination

*2025-12-23*

Tummoc is a very useful and easy-to-use app for daily commuters, and in normal conditions the overall experience of booking and using bus passes through it is quite good, especially for those who want a digital, hassle-free option instead of standing in queues. However, a major concern is that the app is sometimes taken down for maintenance during peak travelling hours, leaving genuine pass holders unable to open or show their passes when they board the bus, which is exactly when they need it the most. In such situations, many bus conductors refuse to accept that the passenger has already purchased a valid pass on Tummoc and insist on buying a separate ticket, forcing commuters to pay additional fare even though they have already paid for the pass, leading to arguments and embarrassment in front of other passengers. This behaviour, where conductors create a scene and blame the commuter instead of recognising that the problem is technical and not the passenger’s fault, can significantly affect the mental health and peace of mind of daily travellers who depend on public transport. The issue becomes worse when there is no proper email confirmation or alternative proof of the purchased pass that can be quickly shown when the app is down, leaving passengers without any solid evidence despite having paid. To improve this experience, it is important that either conductors are properly educated and regularly updated about how the app and digital passes work, including planned outages, or the app maintenance timings are shifted away from peak hours, with clear communication to both users and bus staff so that clashes between conductors and passengers are reduced and trust in the system is restored.

**Developer response:** Dear User, We apologize for the inconvenience caused due to a temporary app issue earlier today. The issue has been resolved, and the app is now functioning smoothly. Thank you for your patience. For any further support, please reach us at support@tummoc.com

### 3/5 — Validation problem

*2025-02-06*

App is very helpful but some times when I try to validate my pass the camera automatically closes and says something went wrong please try again I has to be fixed my device is iOS because this problem I paid for tickets this is very frustrating

**Developer response:** Dear Lokesh, We apologize for the inconvenience caused, could you please share your booking details along with the error screenshot at support@tummoc.com, so we can check and assist you better.

### 3/5 — Wonderful app but horrible service from BMTC at HSR BDA Complex

*2025-01-02*

While the app does a really good job, the overall experience is worse than poor with no marked bus stops and extremely crowded buses arriving from multiple directions due to the lack of a marked bus stop. I understand that these reviews are for the app and not the service but the service needs immediate attention

**Developer response:** Dear Vishwas, Thank you for your feedback. We understand your concerns about the service. Please email us at support@tummoc.com with more details so we can forward it to the BMTC team for further action.

## Most praised reviews (10 highest-rated)

### 5/5 — Very useful app

*2023-01-17, version 1.41*

Great app and super easy to use. Makes life so much easier

### 5/5 — Great Design

*2023-01-16, version 1.41*

Great app with amazing user interface, easy to navigate and very smooth transitions between pages and links.

### 5/5 — Great initiative 🌸

*2023-01-15*

It is a great app and initiative . As a college student, i found this app really helpful for my daily commuting. With this app i can plan my travelling in a much better way . All the bus timings and routes are almost correct! 
Must recommended

**Developer response:** Hi, 
Thanks for your feedback. We are continuously working on adding more features to our app to make your experience better.

### 5/5 — Cool App !

*2023-01-13*

Find this app working so good. The interface is easy to navigate and I find everything I need quickly. Bus routes metro all are shown so clear on the screen, it gives us alot of information.

**Developer response:** Thanks for your feedback. We are continuously working on adding more features to our app to make your experience better.

### 5/5 — Reliable

*2022-11-24*

Find this app working so good. The interface is easy to navigate and I find everything I need quickly. Bus routes metro all are shown so clear on the screen, it gives us alot of information.

**Developer response:** Thanks for the feedback!

### 5/5 — Amazing Initiative

*2022-11-24*

As a college student, I find Tummoc really helpful for my daily commuting. With this app, can plan my travelling in a much better way. The navigation is really easy to understand and the rides they provide are all in affordable prices, so overall it's a great app. 
Would highly recommend this app to everyone out there!

**Developer response:** Thanks for your Feedback!

### 5/5 — Easy to Use

*2022-11-24*

This app has a great user interface which is easy to navigate. It has definitely been helpful with the overall booking process!

**Developer response:** Thanks for your Feedback!

### 5/5 — Easy to use & helpful

*2022-11-06*

I find this app working so gud ,everything is actually on time ,anyone can easily get know about the vehicles timing , date etc ! Bus routes ,metro all are shown so clear on the screen ,it gives us alot of information . This app also works so well in other cities ! Happy to use it :)

**Developer response:** Thanks for your Feedback!

### 5/5 — Best app!

*2022-11-05*

I have been using this app since a long time and as a frequent user of bmtc buses i would like to say that this app has made my life easier because of the information about bmtc bus routes and fares

**Developer response:** It is delightful to hear such positive words and it’s always a pleasure to serve our users.

### 5/5 — Feedback

*2022-11-04*

I live in banglore and use the banglore metro quite often. This app helps me to make my travelling easier and convenient. Would highly recommend this app to everyone out there

**Developer response:** Thank you very much for your 5-star review!!!

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*