# TunnelBear: Safe and Fast VPN — user reviews > 2,525 indexed App Store user reviews of TunnelBear by TunnelBear, LLC, rated 4.70/5 from 84,882 ratings. - Source: https://appshunter.io/ios/app/tunnelbear-safe-and-fast-vpn/id564842283/reviews - App overview in markdown: https://appshunter.io/ios/app/tunnelbear-safe-and-fast-vpn/id564842283.md - Rating breakdown: 5★ 71,492 · 4★ 6,593 · 3★ 2,492 · 2★ 1,212 · 1★ 3,093 ## What do users think of TunnelBear? Overall sentiment: neutral **Pros** - 🚀 Fast and reliable connection - 👍 Easy to use interface - 🔒 Secure and privacy-focused - 💡 Free monthly data allowance - 🐻 Cute bear theme **Cons** - 🐛 Frequent disconnections and connection issues - 🔋 Significant impact on internet speeds - 💰 Expensive subscription compared to competitors - 🚫 Inability to access some streaming services **Commonly reported bugs** - App crashing and freezing issues - Inconsistent behavior when switching networks - Subscription and data management problems **Most requested features** - More server locations and options to choose from - Automatic reconnection when connection drops - Ability to bypass streaming service restrictions ## Newest reviews (10 of 2,525) ### 2/5 — Disappointed *2026-08-24, version 4.16.0* Once came with a choice of countries now you have only fastest which for Australia is Australia the MOST shut down country in the world. Impossible to get anything now. Great decision guys. Would not get a sub bc of this move. 🙁 ### 3/5 — I used to like it. *2026-08-20, version 4.16.0* I had the free version because I only used it when my fav band dropped new music. New songs and albums always hit the US 24 hours after Europe, Australia etc. and it ends up getting spoiled so I used the vpn to hear it when the rest of the world did. That option is now gone so I don’t really need the app anymore. I honestly can’t see paying for something I might only use a few times a year or not at all. It’s prob worth it if you are using it daily for other things though. It was good while it lasted. ### 2/5 — Mr Ayo *2026-08-17, version 4.16.0* Not working like before. ### 4/5 — Bugs but amazing app *2026-08-16, version 4.16.0* I love all the bears in it but one thing when I’m using my personal hotspot i connect then suddenly it disconnects what is happening but still 4.5 stars amazing experience if your at home ### 3/5 — Thank you!!! *2026-07-24, version 4.15.0* Update: The free version no longer allows connection to other countries. What a bummer. I loved using this app for album releases. Previous: I’ve used this app twice to listen to a few songs on YouTube that are not available in my country. Anywho, thanks to the developers for making this app!!! The free version is very easy to use. ### 4/5 — iPhoneで接続が安定しない場合はWireGuard *2026-07-23* iPhoneで接続が安定しない現象、私の場合はアプリ内の設定からVPNプロトコルを 自動 ↓ WireGuard への変更で安定しました。 OSや通信環境との相性があるのでしょうか。 **Developer response:** ガオー！🐻🐾 ご自身で解決された方法を共有してくださり、ありがとうございます！VPNプロトコルをWireGuardに切り替えたことで接続が安定したとのこと、大変嬉しく思います。ネットワーク環境やデバイスの設定はパフォーマンスに影響を与えることがあるため、今回いただいたフィードバックは、他のユーザーの皆さんにとっても役立つはずです。もし他に何かお困りのことがあれば、tunnelbear.com/support からお気軽にご連絡ください。💙🐻 ### 1/5 — Unusable *2026-07-20* I’m on vacation in China so I decided to download a VPN in order to use services like Gmail, Google etc. But before you use the VPN you must make an account using Gmail which isn’t possible because it’s blocked so the app is basically useless for me. Please let the user use different methods of creating an account in case one is blocked or let the user try the VPN temporarily so they can use Gmail or whatnot. **Developer response:** Hello, thank you for sharing your feedback. We understand how frustrating this situation must have been, especially when you downloaded a VPN specifically to access services that are unavailable in your location, only to find that account creation depended on an email service you could not access. We appreciate your suggestion regarding alternative sign-up methods and temporary access options, as flexibility during registration can be important for users facing connectivity limitations. Your feedback highlights a real usability concern, and we understand how this experience may have prevented you from using the app as intended. We value comments like yours because they help identify areas where the user experience can be improved. Contact us by clicking mcafee.com/support/s/contactsupport? we're 24/7 available via Chat & Phone. We're happy to help. ### 2/5 — not very good internet wise recently *2026-07-19, version 4.15.0* I’ve used it for awhile and it typically works just fine, but recently the internet on it has been very slow, to the point where I have to turn it on and off just to get sites loading. i used to use this app alot but might look for an alternative. ### 1/5 — Sucks *2026-07-18, version 4.15.0* No help or customer service ### 1/5 — I paid and it doesn’t work! *2026-07-16, version 4.15.0* I paid 10.99$ in hope of the vpn not being a scam, it just says connecting over and over again. Does not work ## Most critical reviews (10 lowest-rated) ### 1/5 — ABSOLUTELY USELESS *2026-09-08, version 4.16.0* Totally disappointing it never works! Don’t waste your money ### 1/5 — It is always off *2026-09-08, version 4.16.0* I always have to turn it back on. I want it on all the time. ### 1/5 — Did not work *2026-08-26, version 4.16.0* Expensive. Charged in USD not AUD ### 1/5 — Aggressively ON *2026-08-18* VPN doesn’t want to turn off from slide down and when I turn off from settings it comes back on again after a minute smh what’s going on ? I was seriously considering getting annual plan but not now it’s deleted. **Developer response:** Rawr! 🐻💛 Sorry to hear about the trouble. TunnelBear shouldn’t keep turning itself back on after you’ve disabled it. 🐾 That’s definitely frustrating, especially when considering a subscription. If you’d like, our Support Bears can help investigate: https://www.tunnelbear.com/support 🌎🍯🐻 ### 1/5 — Used to Love TunnelBear *2026-08-07, version 4.15.0* I’ve had a paid subscription for years. This year I’ve had nothing but problems. It continually drops the connection & sometimes I can’t connect at all. I won’t be renewing my subscription. ### 1/5 — Cannot verify *2026-08-02, version 4.15.0* When I try to open the link to verify, it doesn’t load at all and therefore I can’t even login properly. I tried to open the link from all websites available (chrome, google, safari- all the same: just a blank loading page) ### 1/5 — It was really good but not anymore *2026-08-01* Now it asks to pay to use **Developer response:** Rawr! 🐻 We’re sorry to hear you’re disappointed. We understand how frustrating it can be when features you want to use now require payment and the experience doesn’t match your expectations. 💛 Your feedback about access, subscriptions, and the overall value of the service is important to us, and we’ll make sure our bear team 🐻 hears it. Thank you for taking the time to share your thoughts and experience with us. 🌲✨ ### 1/5 — Used to be Free *2026-07-29* Used to be able to connect to other countries for free with 2gb of data. No longer an option. Uninstalling. **Developer response:** Rawr! 🐻 We’re sorry to hear you’re disappointed. We understand how frustrating it can be when features you previously used, such as connecting to other countries with free data, are no longer available in the way you expected. 💛 Your feedback about location access, the free experience, and overall value is important to us, and we’ll make sure our bear team 🐻 hears it. Thank you for taking the time to share your thoughts. 🌲✨ ### 1/5 — TunnelBear *2026-07-25, version 4.15.0* It keeps dropping off all by itself, especially when I am banking. It is useless and I want a refund! ### 1/5 — These recent updates… *2026-07-24* I’ve used TunneBear for lots of years now, but the recent updates made it a almost full paid service, so i couldn’t use an ip from another country now…So yeah, now this app is just space lost in disk, one star. **Developer response:** Rawr! 🐻 We’re sorry to hear the recent changes have left you feeling this way. We understand how disappointing it can be when a service you’ve used for years no longer provides the experience you enjoyed, especially when connecting through other countries was an important feature for you. 💛 We truly appreciate your long-time support and your honest feedback about feature access and overall value. Your comments will be shared with our bear team 🐻 as we continue working to improve the experience. Thank you for taking the time to share your thoughts with us. 🌲✨ ## Most praised reviews (10 highest-rated) ### 5/5 — ROAR!!! AWESOME VPN! *2026-09-09, version 4.16.0* I have used TunnelBear for 4 years and it consistently is 💯GREAT! It feel it is very secure and easy to set up and to use as needed. THANK YOU TB!!! 🙋‍♀️ ### 5/5 — Omg 😍 *2026-09-07, version 4.16.0* This app Doesn’t work well on my older Device (Low Model) iPhone 7, But works well here on my iPhone 12 and I Enjoyed the app 🥰 ### 5/5 — Good America *2026-09-05, version 4.16.0* Perfect work from Russ thanks ### 5/5 — Excellent !! *2026-09-03, version 4.16.0* TunnelBear is the best VPN in the world. Very Secure ### 5/5 — Atewo fun yii *2026-08-23, version 4.16.0* E pàtewó fun won 🏅 ### 5/5 — Good way to protect your privacy *2026-08-23, version 4.16.0* Quite speedy web access. The privacy is very good. ### 5/5 — O urso é legal 😁 *2026-08-23* Funciona muito bem o problema é que nós 12,00gb pra usar e acabou muito rápido **Developer response:** Obrigado pelo feedback! 🐻🐾 Ficamos felizes em saber que o aplicativo funciona bem para você. Entendemos que os 12 GB possam acabar rápido dependendo do uso. Agradecemos por compartilhar sua experiência e opinião conosco. Suporte: https://www.tunnelbear.com/support ### 5/5 — Doesn’t work in Russia *2026-08-21, version 4.16.0* Love TunnelBear - lovely design, easy to use. Just a note to those who might be planning to use it in Russia - it gets blocked there. Lucky android users can turn Ghost Bear and this helps apparently, but iPhone users better look for other solutions ### 5/5 — La mejor *2026-08-13, version 4.16.0* Demasiado buena ### 5/5 — TunnelBear has locked up the wife’s phone *2026-07-23, version 4.15.0* Can u help the icon disappeared when I open it in accessories it opens to let me open new or my existing but will not let into the help section I tried to restart the phone nothin works --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-17.*