# Tupay — user reviews

> 13 indexed App Store user reviews of Tupay by Tugrow Software Innovations LTD, rated 3.90/5 from 27 ratings.

- Source: https://appshunter.io/ios/app/tupay/id6741597358/reviews
- App overview in markdown: https://appshunter.io/ios/app/tupay/id6741597358.md
- Rating breakdown: 5★ 19 · 4★ 0 · 3★ 1 · 2★ 0 · 1★ 7

## Most critical reviews (10 lowest-rated)

### 1/5 — Waste of time smh

*2026-02-05, version 1.0.1*

This app is good for nothing, you can’t even create ordinary account on it.

### 1/5 — Refund

*2025-11-15, version 1.0*

Your customer service is too poor no response at all I made transaction and you said it failed but didn’t refund my money yet no response from your customer care please just give me my money back

### 1/5 — Account restrictions

*2025-09-17, version 1.0*

My account got restricted

### 1/5 — Unable to sign up

*2025-07-14, version 1.0*

Tupay claimed to have sent me an Otp message through my gmail but I didn’t receive any 
Unable to sign up my account

### 1/5 — Give me my money back

*2025-06-25, version 1.0*

Please just give me my money back k

### 3/5 — No multiple way of verification for people outside Nigeria

*2025-07-18, version 1.0*

Hi, can you please review various way to verify account if sim verification is not possible. For example email linked to NIN or to the bank. Please

### 5/5 — One of a kind

*2026-05-14, version 1.0.3*

Very Good money exchange app. The rate is better than outside market. It’s easier doing transactions in Rmb and also an eye opener for China business

### 5/5 — Love it

*2026-05-14, version 1.0.3*

Been using this app for abt two months now and it’s been smooth and swift plus their customer support team is very active. Keep it up!!

### 5/5 — Ease of Use

*2026-05-06, version 1.0.3*

Just tested the app. Easy to load Naira and convert to RMB. You get value in your Alipay within minutes. Awesome service. Avoids decline card issue in china. 👍🏾

### 5/5 — Fembod

*2026-04-05, version 1.0.3*

Good app

## Most praised reviews (3 highest-rated)

### 5/5 — Excellent Service

*2026-04-02, version 1.0.3*

Good customer service and customer support
Smooth transaction process with great service

### 5/5 — Best  RMB exchanger

*2026-03-29, version 1.0.3*

Fast and  reliable,

### 5/5 — Reliable app for china transactions

*2026-03-08, version 1.0.1*

This app has really made my China payments smooth and stress-free. Transactions are very fast and the credit alert comes almost immediately. It has helped my importation business a lot. Also, the person in charge is very active and always ready to assist whenever we need help. Great service and a reliable platform. I highly recommend it.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*