# TurboTenant for Renters — user reviews > 111 indexed App Store user reviews of TurboTenant for Renters by TurboTenant, Inc., rated 4.80/5 from 12,252 ratings. - Source: https://appshunter.io/ios/app/turbotenant-for-renters/id6476510444/reviews - App overview in markdown: https://appshunter.io/ios/app/turbotenant-for-renters/id6476510444.md - Rating breakdown: 5★ 11,035 · 4★ 737 · 3★ 204 · 2★ 57 · 1★ 219 ## What do users think of TurboTenant for Renters? Overall sentiment: negative **Pros** - 👍 Convenient and easy to use - 🚀 Makes paying rent simple and hassle-free **Cons** - 🐛 App crashes and connection issues - 💰 Concerns about fees and charges - 🔒 Security and account access problems - 🤔 Lack of features and functionality **Commonly reported bugs** - Login and password reset issues - Inability to access account features - Frequent app crashes and freezes **Most requested features** - Improved notification system - More customization options - Better integration with banking and payment systems ## Newest reviews (15 of 111) ### 2/5 — Could be better *2026-07-18, version 5.0.2* Doesn’t remember your username so you have to re-sign in every time. I don’t know what this new AI maintenance request assistant thing is but get rid of it. It’s a waste of time. In the time it takes me to get around the stupid thing I could have already submitted my maintenance request and been done. ### 2/5 — Not so great *2026-07-02, version 5.0.2* Glitchy and not very well designed. ### 2/5 — Boost my credit for a fee? *2026-06-29, version 5.0.1* Stop asking me to boost my credit for a fee. ### 1/5 — Frustrating doesn’t work *2026-06-25, version 5.0.1* Keeps prompting me to reset my password but won’t let me reset it it says captcha expired. I’ve tried deleting and logging back in it still doesn’t work! Frustrating ### 1/5 — Disingenuous and greedy *2026-06-19* Absolutely horrible app and company for a renter, my rent is raised by $50 bc of a fee from this app? That my landlord enforces on me? Absolutely get over yourselves and your horrible app that takes advantage of renters. At least if I’m going to get destroyed by a fee the app should work, if i ask it to hold my login information why is it saying theirs a problem logging in at least twice a week? And struggling to send a simple message to my landlord and nonstop loading despite how many times i refresh the app, resend the message on data and WiFi? Disgusting and predatory company clearly created for horrible landlords that take advantage of their renters ### 1/5 — Requires monthly updates *2026-06-04, version 5.0.0* Persistent monthly updates. How about build an app that just works? Shocking thought, I know, but it may be beneficial. ### 1/5 — Updates you can’t avoid *2026-06-03, version 5.0.0* Every time I do an update it logs me out this app is doing 2 times updates a month, They do updates every month logs you out then you can’t log in not me nor my son it’s frustrating I’m tired of this I feel harassed by Apple and their updates this needs to stop 🛑 this is my rent you playing with. Messages are very important…. ### 1/5 — What’s with the damn updates *2026-06-02, version 5.0.0* The monthly updates are killing me. The app is still trash, so what are they actually fixing? ### 2/5 — Limited app functionality *2026-05-31, version 4.0.16* You really can’t do much on here other than message a landlord or pay rent - missing a significant about of functionality that’s on the web app. ### 1/5 — Wow *2026-05-30, version 4.0.16* Unable to make payments because the new bank linking system they use wants to wait 2 days for bank verification. So I go to make sure my auto payment came out. I have to redo all bank credentials and they have to verify by waiting TWO days. Now im “late” on rent due to the app. Even though I have my money. I can’t pay until they verify, even though I’ve made 20 payments. ### 1/5 — Beware! Scam Application Fees *2026-05-18, version 4.0.16* A landlord told me I had to submit an application through this app. After doing so and paying the non-refundable fees, I was told the single property I was applying for was already rented. I, and my 2 roommates were all out our application fees after not even having a chance to be considered for the unit. TurboTenant washed their hands and pointed at the Landlord, who did the same. DO NOT USE THIS APP UNLESS YOU ARE FORCED. They will take your $$$ and you may get nothing in return. Terrible business practices. ### 3/5 — Buggy AF *2026-05-18, version 4.0.16* This is either a lousy app or it’s not designed to really be used on an iPhone-feels so icky Android-ish. :-/ I have to force quit it every time I use it. C’mon guys- do better. ### 4/5 — Upselling *2026-05-13, version 4.0.16* I just started using the app and it’s constantly trying to upsell me. Very frustrating!! ### 2/5 — You get what you pay for *2026-05-02, version 4.0.16* TurboTenant has no feature to set up split auto payments TurboTenant will only text and notify you in the app, if you try to set up app only notification you will receive none TurboTenant requires a sign in every time you open the app If you are an renter ask your landlord to use any other software. Our last place used apartments.com and it was smooth sailing ### 1/5 — Junk app *2026-05-01, version 4.0.16* Updates are useless, never saves payment info and generally is trash. Appfolio is better and more user friendly. ## Most critical reviews (10 lowest-rated) ### 1/5 — I wish my landlord never switched to this *2026-08-17, version 5.0.2* This has been the worst app I have ever had to use for renting. Everything expires and overall screws me over when trying to pay for rent. When my banking information expires it never registers when I register the bank until 5 years later making it more difficult for me to pay rent. No app should make paying rent this much of hassle. ### 1/5 — Credit *2026-08-07, version 5.0.2* I have over 7000$ in credit on your app and yet I can’t access it to pay my rent .WHY? ### 1/5 — AI maintenance bot sucks *2026-07-18, version 5.0.2* App was okay until they added an AI maintenance bot that makes putting in work orders not only way more annoying but also takes more of my time. ### 1/5 — Stop updating this so much *2026-07-09, version 5.0.2* Constant updates are very frustrating, making the monthly use of the app more delayed. ### 1/5 — Failure to disclose fees *2026-07-07* I had already used my credit card to pay the initial application fee, so it was saved as my existing payment method. When it came time to pay my security deposit and first month's rent, I simply selected that saved card. At no point during checkout was I told that a 3.9% processing fee would be added. When I contacted TurboTenant, I was told the fee is disclosed on a different page and when adding a new payment method—but not when using a card that's already saved. Even the chatbot acknowledged it would be helpful to display the fee before submitting payment. Despite that, TurboTenant refused to refund the fee or allow me to cancel the transaction and pay by bank account instead. Charging customers nearly $200 without a clear, final warning before they authorize payment is poor design and an unfair customer experience. A simple confirmation showing the processing fee before payment would prevent this from happening to others. ### 1/5 — why does my landlord use this *2026-07-02* i genuinely hope i never have to use this app with another landlord ever again lol. monthly updates do seemingly nothing. by far the worst part of this app is that i can’t just submit a work order, i have to describe my issue to an ai chat bot, which tells me three times to solve the problem myself (like i didnt already try that before resorting to submitting a work order) and then rewrites a less detailed summary of what the actual issue is. i don’t understand how that is helpful for the landlord. this is required every time you submit a work order. honestly the interface of the rest of the app isn’t terrible but that genuinely makes me so mad! the app also requires you to reset your password at some point (no face id option as far as i know) which is super annoying because i can never remember my new password. i shouldn’t have to change my password every 8 months for no reason. it just makes the app inconvenient, especially since you don’t stay logged in and you can’t select a “remember me” option when logging in. ### 1/5 — Autopay sucks and too frequent updates *2026-07-01, version 5.0.2* I miss Rentler. Autopay used to be my go to, but now you can’t do autopay without paying the full amount. So now you can’t split the payments between roommates unless you do it manually every month. And every time you open the app theres a new update that didn’t seem to change or fix anything. I just updated for the second time this week even. ### 1/5 — Terrible app *2026-07-01, version 5.0.2* So every time I click this app to log in I have to re link my bank account through some other garbage third party app… just let me type my bank info and be I don’t want to go to other apps and type my login info and link my bank account every month because your developers must be some garbage college degree computer scientist who don’t even know how to program a simple app, please delete this garbage ### 1/5 — Fraudulent app *2026-06-29, version 5.0.1* If a landlord ghosts you after you pay prescreening $55 fee TurboTenant will refuse to refund saying they’re not responsible for them, which is a lie and bad business practice that will lead into lawsuits. If you are a victim of this initiate credit card chargeback and show screenshots of lack of response. ### 1/5 — Figure it out please *2026-06-25, version 5.0.1* The monthly updates do get very annoying ## Most praised reviews (10 highest-rated) ### 5/5 — Major *2026-07-29, version 5.0.2* Most convenient way to handle rent. ### 5/5 — Paying rent made easy *2026-07-26, version 5.0.2* I’ve not had any issues with my rent being paid on time to my landlord. This is a big relief not having to pay all at once so I can balance bills and have money for gas or groceries ### 5/5 — Very convenient *2026-06-18, version 5.0.1* I love the way u can pay ur rent and ask for maintenance when u need it. Make life more easy. ☺️ ### 5/5 — Thumbs up *2026-06-17* Good evening this is T from 501 unit one. My experience is good. I can’t even say great. My daughter and I have been here 7 1/2 years. We are very blessed. We don’t have no harm or danger that comes that way we keep ourselves, but we also try to be good neighbors. Erin is more than just a landlord to me and my daughter personally and I know if I really need something or need to voice my opinion about something I know that I will get heard I will be heard so as of right now I have no complaints with how things are going. Have a blessed night.🩷🩷🙏🙏🙏🙏🙏🙏🙏🙏 ### 5/5 — review *2026-05-07, version 4.0.16* great app ### 5/5 — Easy tenant *2026-02-12, version 4.0.11* Great app makes paying quick and easy. ### 5/5 — Updates you can’t avoid *2026-01-21* They do updates every month logs you out then you can’t log in not me nor my son it’s frustrating I’m tired of this I feel harassed by Apple and their updates this needs to stop 🛑 this is my rent you playing with. Messages are very important…. ### 5/5 — Happy Customer *2025-08-01, version 3.0.1* Love the Convenience ❤️❤️❤️ ### 5/5 — Great app *2025-07-24* This app with my current rental has been great, awesome communication between me and the landlord with the maintenance requests and messaging. And I love being able to pay through the portal and keep track of my documents and receipts! ### 5/5 — Easy peasy *2025-03-28, version 2.2.6* Pretty easy to set up and use. Very convenient after set-up! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*