# Turno Cleaners — user reviews > 373 indexed App Store user reviews of Turno Cleaners by TidyDaily Inc, rated 3.80/5 from 1,022 ratings. - Source: https://appshunter.io/ios/app/turno-cleaners/id1263301809/reviews - App overview in markdown: https://appshunter.io/ios/app/turno-cleaners/id1263301809.md - Rating breakdown: 5★ 654 · 4★ 59 · 3★ 32 · 2★ 40 · 1★ 237 ## What do users think of Turno Cleaners? Overall sentiment: mixed **Pros** - ⭐ Very Helpful - ⭐ Great Customer Service - ⭐ Ease of Use - ⭐ Integral to Business - ⭐ Excellent Support Team **Cons** - 💰 Expensive Background Check - 💸 No Guaranteed Work - 🚫 Unreliable Cleaners - 🤖 Fake Accounts/Bids - 🕰️ Delayed Payments - 🤔 Unclear Rules - 🤯 Frustrating App Experience **Commonly reported bugs** - Notification issues - Glitchy app performance - Incorrect property details - Delayed messaging updates **Most requested features** - Sync app with Google/Apple calendar - Allow cleaners to respond to reviews - Provide more transparency on bidding - Improve messaging functionality - Offer membership option instead of commission ## Newest reviews (14 of 373) ### 5/5 — Great Customer Service! THANK YOU YAZ!! *2026-07-06, version v2.38.0* I’m so happy with how Yaz took care of my situation in the app! She provided great customer service and went above and beyond in helping me ! Thank you! ### 5/5 — Help Support is awesome ❤️ *2026-07-03, version v2.38.0* Allan and Delilah were amazing in helping me with my situationals as a cleaner. While every time I reach out to the help center, it is usually something new. Allan explained that even if there was a specific company policy in place for my issue, he went the extra mile to ensure he did his part to help to the fullest. Delilah was quick with her responses too and is very clear that things are in motion for me to not worry about. Thank y’all for making it easy as a cleaner to actually have people that want to support us. ### 5/5 — Prompt problem solving :) *2026-06-30, version v2.38.0* Thank you Yaz for helping me figure how to connect back with a previous client. You mad it quick & easy! ### 5/5 — Serviço de atendimento *2026-06-30, version v2.38.0* A sophie foi excelente me ajudou muito uma excelente profissional ### 5/5 — Customer support *2026-06-29, version v2.38.0* Luke was great! 10/10 ### 5/5 — Positive review *2026-06-26, version v2.38.0* Allen was a big help and turno has helped my business so much ### 5/5 — Serviço de atendimento *2026-06-17, version v2.38.0* O Allan foi uncle resolveu o poblema muito rápido obrigado Allan ### 5/5 — Great customer service *2026-06-17, version v2.38.0* I’ve only needed a contact customer service a couple of times. It’s always been an error on my end lol both times they have helped walk me through the steps needed to take to fix the issue… Today the representative was named Ally, and she was wonderful. ### 5/5 — Chat *2026-06-12, version v2.38.0* Yaz is amazing and was really helpful when I was trying to navigate the app and conversation. Very friendly and attentive ### 2/5 — Waste of time and money *2026-06-12, version v2.38.0* This app is a waste take your chances on Upshift, instawork and homeaglow. They make you pay 89.99 for a background check just to not guarantee you any jobs. You legit see all kinds of offers but never really get them. I had my first bnb which was a pain in the back considering we didn’t go over how’d she like the clean but ways to advance my company. She tells me at the end how she wanted to Airbnb set up when I legit was scheduled to be done. I worked 9 hours on this project and had to wait extra hours just because she was busy. As well as be treated poorly because she was scared someone would break n in to the property which in turn gave her more reason to not give me what I needed in order to “reset” the property. I spent 89.99 plus 50 getting background and supplies as well as gas just to not see any of it come back ### 5/5 — Soporte *2026-06-09, version v2.36.0* La asesora Sophie me ayudo con todo lo solicitado y con amabilidad, la app es excelente responden cualquier solicitud de inmediato ### 2/5 — Cleaner REVIEW *2026-06-09, version v2.36.0* I’ve been on the app for a year now and won about 3 good bids that were worth the money. At first I tested for low ball price. It seems cleaners are working for little money because all my bids were below $25 a hr and I still didn’t win many but the few that were low wanted everything done plus more and added things along the way. Also be mindful that you can get clients who use bad payment methods and never get paid for your work. ### 3/5 — Turno *2026-06-07, version v2.36.0* Turno has its ups and downs but the team they have especially Marshall do so amazing at helping resolve problems! Marshall was very helpful and kind. ### 5/5 — So professional and helpful platform! Thank you Turno! *2026-06-07, version v2.36.0* Turno is the best platform! The team is so helpful! I communicate with Yaz today and it was so pleasure! ## Most critical reviews (10 lowest-rated) ### 1/5 — Gimmick not worth it! *2026-08-21, version v2.38.8* This app sounds like a great way to get air bnb clients and yes it shows a lot of jobs but it absolutely not worth it. First off it’s hard af to get an actual booking and if you do manage to get one 99% of the time the client will cancel last minute on you and Turno won’t compensate you for that. They charge like $89 for a background which I still have been able to make that money back and I’ve been on the app for 6 months and even though I have gotten a few bids accepted. I never get a chance to actually clean and I’m a great 5 star cleaner on other gig apps. Don’t waste your money with them. ### 1/5 — Stay way from this *2026-08-18, version v2.38.8* I paid $90 dollars on a background check plus the money I wasted on buying cleaning supplies. I haven’t cut even because I have only received one cleaning job ### 1/5 — Host didnt pay!! *2026-08-05, version v2.38.8* I saw that my payout was voided. I spoke with an agent named Sunny, but she wasn’t helpful at all. She kept telling me to contact the host about the payment, but I can’t contact the host. I’m really upset because this has been a waste of my time, and I still don’t have a solution. ### 1/5 — Pésima app *2026-07-23, version v2.38.7* Son puros estafadores, esta aplicación es de lo peor por mas bajos que ofrecía mis precios jamas se acepto una sola oferta en todo el año y me bajaron hasta el nivel mas bajo y nomas me llagaba 1 o 2 ofertas al mes, solo porque un tiempo estuve inactiva, jamas volvería a usar esta aplicación ### 1/5 — $$ *2026-06-23, version v2.38.0* The payouts and wait time for them. I don’t like them . Is the only thing I don’t like anbout this app . ### 1/5 — Horrible *2026-06-07, version v2.36.0* This app is by far the worst, it’s been the worst experience of my life. Starting with the app structure, it does not open the projects and does not let you start, it feels like they don’t want you to receive the money or something. And the prices or very underpaid due to the market competition. To win a bid you must charge 50% less of the actual price, just bad. ### 1/5 — Don't use it, it's not advisable *2026-06-03, version v2.36.0* You're really trash ### 1/5 — A company that needs to close *2026-05-23, version v2.35.18* I’ve been using this app as an independent contractor for quite some time, and several issues have led me to question whether this is a legitimate or trustworthy platform. 1. After completing all the onboarding requirements and remaining active on the platform for a year, I’ve only received two inconsistent client matches. I already have multiple clients of my own, but I refuse to bring them onto this platform because Turno charges a service fee to both the contractor and the customer, essentially doubling their surcharge at our expense. 2. My experience took a turn for the worse when I encountered scammers on the app. I reported the issue to Turno, but nothing was done, which forced me to take further action on my own. 3. There are several other red flags that make this app feel unreliable. I’ve taken screenshots to document the inconsistencies, and based on these concerns, I will no longer be using this platform. I also would not recommend it to any customer or contractor. ### 1/5 — $90 Startup Fee! *2026-05-13, version v2.35.18* After you take the time over a few days to set up your account and bother your references to complete a form on their end, you’re REQUIRED to pay $89.99 for a “background check badge”. Would’ve been real nice to know that BEFORE wasting my time. ### 1/5 — Scam *2026-05-12, version v2.35.18* Took 2 weeks to review my profile. After that they asked for 90$ for a mandatory “background check”. Who pays to work? ## Most praised reviews (10 highest-rated) ### 5/5 — Good customer service *2026-08-19, version v2.38.8* Thank you Sophie you’re amazing ### 5/5 — Awesome! *2026-08-09, version v2.38.8* The app is great for our business and Yaz from support was a great help. ### 5/5 — customer service *2026-08-08, version v2.38.8* Sophie with customer service chat support made this experience so enjoyable and easy for me. She really helped me utilize and understand how to get a better quality experience through making my concerns felt addressed and responding quickly! ### 5/5 — 1+ year of use - extremely happy *2026-08-07, version v2.38.8* I have used Turno since June of 2025 and have loved the app. User friendly, easy to manage projects, communicate with hosts, and bid on new projects. Today, for the first time after a year, I was having issues with payment. Allan was patient and helpful in resolving the issue. He was able to troubleshoot issues with my bank account setup - which I have to note was on my end - and even gave me detailed step by step instructions to walk me through correcting it. Richard then checked in to follow up and Vicky was able to assist on the backend with Stripe. All in all, very happy with the app and the customer service they provide. ### 5/5 — Great customer service *2026-08-05, version v2.38.8* Marshal one of the reps offered exceptional customer service ### 5/5 — The best app for cleaning *2026-07-31, version v2.38.8* For sure the best app cleaning, I mean… they just sending you offers and then simple chats with the customer and there is the bidding. Thanks for this dear developers ### 5/5 — Yaz is the best *2026-07-25, version v2.38.7* I was feeling very frustrated with the app due to lack of knowledge I was not getting the most out of it. Yaz helped me through each step and was super patient with me and extremely helpful. ### 5/5 — Customer support rep *2026-07-20, version v2.38.6* Emma was so helpful in assisting me with processing payments for some of my projects, she was so kind, I truly appreciate her help ### 5/5 — Percy is amazing *2026-07-12, version v2.38.0* Percy went above and beyond the call of duty. While many reps are friendly, their responses can sometimes feel scripted and surface-level. Percy, however, took all my concerns seriously and delivered real-time, effective solutions with genuine care. You are truly blessed to have such a dedicated and outstanding team member like him! ### 5/5 — Great Customer Svs *2026-07-11, version v2.38.0* Emma was extremely helpful in helping me get my integration issue resolved. Quick, friendly, and super helpful. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*