# Turtle Bay

> Loyalty program for a restaurant offering stamps, gifts, and exclusive content. (iPhone/iPad app by Turtle Bay Hospitality Ltd.)

- Source: https://appshunter.io/ios/app/turtle-bay/id1251500120 (this page in markdown: same URL + `.md`)
- Developer: [Turtle Bay Hospitality Ltd](https://appshunter.io/developer/1376532202)
- Category: Lifestyle
- Price: Free
- Rating: 5.00/5 from 7 App Store ratings · 177 written reviews indexed
- Age rating: 4+
- Requires: iOS 12.4 · 59 MB
- Languages: American English
- Released: 2017-07-20
- Data updated: 2026-09-04
- Monetization: free with in-app purchases
- User reviews in markdown: https://appshunter.io/ios/app/turtle-bay/id1251500120/reviews.md

## What is Turtle Bay?

Get freebies when you join the Bay Club. Earn a Turtle stamp on each visit to Turtle Bay – and a gift after 3, 6 and 9 Turtles. You’ll also find birthday gifts, secret cocktails, exclusive recipes, playlists, student perks and more. Make sure your notifications are turned on so you hear about surprise freebies coming your way too. We'll catch you soon for rum, reggae and jerk!

## Key features

- Earn stamps on visits
- Receive gifts after collecting turtles
- Birthday gifts
- Secret cocktails
- Exclusive recipes
- Playlists
- Student perks

## What do users think of Turtle Bay?

Overall sentiment: mixed

**Pros**

- 👍 Excellent in-restaurant service and staff friendliness
- 🍹 High-quality cocktails and drinks selection
- 🍽️ Delicious Caribbean food
- 🎉 Great atmosphere and ambiance
- 💰 Valuable loyalty rewards program with turtles and vouchers
- 🎁 Generous birthday discounts and perks
- 📱 App enables easy booking and discount application
- 🚀 Fast food delivery when working properly
- 🎵 Excellent reggae music and Caribbean vibe

**Cons**

- 🐛 App crashes and won't open
- 🐛 App login issues and authentication errors
- ⏱️ Slow service during busy periods
- ⏱️ Long wait times for drinks and food
- 🍽️ Inconsistent portion sizes
- 🍽️ Food quality inconsistencies
- 📱 App slow to load even on good WiFi
- 🧹 Cleanliness issues reported at some locations
- 👥 Understaffing during peak hours
- 💳 Discount application errors on bills
- 🍽️ Menu items frequently unavailable

**Commonly reported bugs**

- App crashes instantly since end of February update
- App won't open - constant loading errors
- Login fails with 'customer already exists' error message
- App won't load perks section despite emails about vouchers
- Rewards not properly credited after meals
- Discounts not applied to bills despite staff confirmation
- Blue Light discount not applied despite claims
- App incompatible with older devices
- Cyber attack affecting app functionality
- Turtle rewards capped at lower amounts than earned

**Most requested features**

- Improve app performance and loading speed
- Better offline functionality for app
- More frequent and varied promotional offers
- Clearer explanation of how to earn and redeem rewards
- Expanded menu options beyond small plates
- More transparency on portion sizes
- Better staff training on discount application

## Recent user reviews (10 of 177)

All indexed reviews: https://appshunter.io/ios/app/turtle-bay/id1251500120/reviews.md

### 1/5 — Still unstable

*2026-06-16, version 4.0.1*

App hasn’t worked for 2 updates now - app shuts down immediately when opened !!

### 5/5 — Afternoon drinking

*2026-05-01, version 3.0.17*

As always great staff, great drinks and great atmosphere

### 2/5 — Food was cold under cooked.

*2026-03-23, version 3.0.17*

Food was cold under cooked.

### 1/5 — App now crashes instantly

*2026-03-19, version 3.0.17*

App now crashes instantly since the end of Feb update . 
So is now unusable !
It’s nw mid March and still crashes instantly- details states it should work on my phone

### 5/5 — Exceptional service

*2026-03-14, version 3.0.17*

The service was absolutely amazing. I attended Coventry Turtle bay for a early mothers day celebration and they made every second count! Peter was very helpful when picking out drinks to our preferred taste. The food was delicious and were looked after very well.

### 1/5 — App now crashes instantly

*2026-02-28, version 3.0.17*

App now crashes instantly since the end of Feb update . 
So is now unusable !

### 2/5 — Extremely slow and poor service Salford Quays

*2026-02-21*

We came as a family last evening prior to a theatre performance.  Initially the waiter was helpful, explaining how to download the app and about the blue light discount etc.  he left and another waiter came to take our drinks order - we needed a few more minutes for our food order and he returned.  Our starters arrived before our drinks order - our drinks took over 30 minutes to arrive since placing the order and the cocktails that arrived were not what was ordered - but they had taken so long to arrive we chose to then accept them! The food was enjoyable though could have been warmer, a side we had ordered had been missed and they said this would be taken off the bill. We then asked for our bill as we were then rushing to make the theatre performance (had been in the restaurant for over 2 hours and it was not particularly busy with a number of empty tables) - when asked if the side had been taken off - it hadn’t and they then did this we asked if the the blue light had been applied as we had not used this before - they said yes - on later and closer inspection it had not - we took their word for it but can’t see it on our bill - so would not trust this restaurant again

### 5/5 — Great food

*2026-02-18, version 3.0.15*

A regular at TB around the country

### 5/5 — Awesome

*2026-02-12, version 3.0.15*

Lovely food and great cocktails 🍸 💛

### 5/5 — Birthday Meal Exceptional

*2026-02-10, version 3.0.15*

Celebration for a Birthday meal! Staff, meal and cocktails were 5 Star! Amazing time and a personal thank you from us!

## Frequently asked questions about Turtle Bay

### What is this app about?

This app is a loyalty program for a restaurant. It allows users to earn stamps with each visit, which can be redeemed for gifts after collecting a certain number. Users also gain access to exclusive content and special offers.

### How do I earn rewards?

You earn a Turtle stamp on each visit to the restaurant. After collecting 3, 6, and 9 stamps (Turtles), you will receive a gift. Keep an eye on notifications for surprise freebies.

### What kind of exclusive content can I get?

Exclusive content includes birthday gifts, secret cocktails, exclusive recipes, curated playlists, and special perks for students. Turning on notifications is recommended to stay updated on all offers.

### Is this app free to use?

The app itself is free to download and use. While the description doesn't explicitly mention in-app purchases, loyalty programs often involve spending money at the establishment to earn rewards.

### What can I use this app for?

This app is designed for patrons of the restaurant to enhance their dining experience by earning rewards, accessing exclusive content like recipes and playlists, and receiving special offers such as birthday gifts and student perks.

## Version history (last 5 releases)

### 4.1.1 — 2026-07-09

Bug fixes and performance enhancement

### 4.0.1 — 2026-06-05

Bug fixes and app performance improvements.

### 3.0.17 — 2026-02-26

New in-app icons and bug fixes

### 3.0.16 — 2026-02-23

New in-app icons and bug fixes

### 3.0.15 — 2024-10-29

New in-app icons and bug fixes

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*