# Turtle Bay — user reviews > 177 indexed App Store user reviews of Turtle Bay by Turtle Bay Hospitality Ltd, rated 5.00/5 from 7 ratings. - Source: https://appshunter.io/ios/app/turtle-bay/id1251500120/reviews - App overview in markdown: https://appshunter.io/ios/app/turtle-bay/id1251500120.md - Rating breakdown: 5★ 7 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 0 ## What do users think of Turtle Bay? Overall sentiment: mixed **Pros** - 👍 Excellent in-restaurant service and staff friendliness - 🍹 High-quality cocktails and drinks selection - 🍽️ Delicious Caribbean food - 🎉 Great atmosphere and ambiance - 💰 Valuable loyalty rewards program with turtles and vouchers - 🎁 Generous birthday discounts and perks - 📱 App enables easy booking and discount application - 🚀 Fast food delivery when working properly - 🎵 Excellent reggae music and Caribbean vibe **Cons** - 🐛 App crashes and won't open - 🐛 App login issues and authentication errors - ⏱️ Slow service during busy periods - ⏱️ Long wait times for drinks and food - 🍽️ Inconsistent portion sizes - 🍽️ Food quality inconsistencies - 📱 App slow to load even on good WiFi - 🧹 Cleanliness issues reported at some locations - 👥 Understaffing during peak hours - 💳 Discount application errors on bills - 🍽️ Menu items frequently unavailable **Commonly reported bugs** - App crashes instantly since end of February update - App won't open - constant loading errors - Login fails with 'customer already exists' error message - App won't load perks section despite emails about vouchers - Rewards not properly credited after meals - Discounts not applied to bills despite staff confirmation - Blue Light discount not applied despite claims - App incompatible with older devices - Cyber attack affecting app functionality - Turtle rewards capped at lower amounts than earned **Most requested features** - Improve app performance and loading speed - Better offline functionality for app - More frequent and varied promotional offers - Clearer explanation of how to earn and redeem rewards - Expanded menu options beyond small plates - More transparency on portion sizes - Better staff training on discount application ## Newest reviews (16 of 177) ### 2/5 — Food was cold under cooked. *2026-03-23, version 3.0.17* Food was cold under cooked. ### 2/5 — Extremely slow and poor service Salford Quays *2026-02-21* We came as a family last evening prior to a theatre performance. Initially the waiter was helpful, explaining how to download the app and about the blue light discount etc. he left and another waiter came to take our drinks order - we needed a few more minutes for our food order and he returned. Our starters arrived before our drinks order - our drinks took over 30 minutes to arrive since placing the order and the cocktails that arrived were not what was ordered - but they had taken so long to arrive we chose to then accept them! The food was enjoyable though could have been warmer, a side we had ordered had been missed and they said this would be taken off the bill. We then asked for our bill as we were then rushing to make the theatre performance (had been in the restaurant for over 2 hours and it was not particularly busy with a number of empty tables) - when asked if the side had been taken off - it hadn’t and they then did this we asked if the the blue light had been applied as we had not used this before - they said yes - on later and closer inspection it had not - we took their word for it but can’t see it on our bill - so would not trust this restaurant again ### 2/5 — Preston *2026-01-25, version 3.0.15* Don’t like the small plates, prefer the menu from years ago with more choices. Only 2 staff on a Sunday afternoon, 1 in bar & 1 waitress. Long waits for drinks and food. Won’t rush back. ### 3/5 — My first time *2026-01-22, version 3.0.15* Ok. The portions were very small. Brown stew chicken portions very small. Expecting whole chicken thighs x 2. Came with no plantains. Had to remind the staff about the plantains. Cocktails ok, had no kick. Incidentally they did bring out some plantains after we finished our meal, plantains were nicely cooked. ### 5/5 — Mid-afternoon treat *2026-01-20, version 3.0.15* Weather awful outside, in contrast to the ambiance, company, music, and attentive Staff in Cardiff’s Turtle Bay - on a wet and cold Tuesday afternoon ! ### 2/5 — Dirty, smelly and empty restaurant *2026-01-20, version 3.0.15* The place looked runned down. It stunk inside as we walked in and the table was sticky. Simple things like milk was not available for a coffee. The staff seemed not bothered to help. Really disappointed with our experience at this particular restaurant. ### 4/5 — Good enough for the price! *2026-01-17, version 3.0.15* Food is quite good for the price, service usually is too slow and not too attentive. But we are coming here for the atmosphere! Great music, nice cocktails. ### 5/5 — Mr *2026-01-17, version 3.0.15* Was great ### 5/5 — Great food *2026-01-16, version 3.0.15* Brilliant service ### 5/5 — Great food and drink *2026-01-16, version 3.0.15* Lovely staff! Very accommodating! Food and drink were fab. ### 5/5 — Awesome App & Walthamstow Restaurant *2026-01-15, version 3.0.15* Took my mum and sister to the Walthamstow restaurant today using the app. The blue light feature made it really easy to apply discount and the staff were top tier. ### 5/5 — Birthday Drinkies *2026-01-15, version 3.0.15* Visited today for my partners birthday and it did not disappoint! Made use of the vouchers gifted by Turtle Bay and enjoyed some exceptional cocktails made by the wonderful bar lady! ### 5/5 — Turtle Bay My Birthday *2026-01-14, version 3.0.15* Thank you so much for the birthday gift. Straight up £20 Thought would be a minimum spend blah blah blah but no strings great service as always. Highly recommend. Oh and the cocktails are fab. ### 5/5 — Family Dinner *2026-01-09, version 3.0.15* Good food, lovely atmosphere and the staff are friendly and welcoming. Will definitely come again. ### 5/5 — Friendly and happy *2026-01-09, version 3.0.15* Love coming and staff are so friendly even when I bring my 6 year old ### 5/5 — Great attentive service *2026-01-08, version 3.0.15* Had a birthday voucher and ordered sweetcorn fritters and half chicken. Very good! ## Most critical reviews (10 lowest-rated) ### 1/5 — Still unstable *2026-06-16, version 4.0.1* App hasn’t worked for 2 updates now - app shuts down immediately when opened !! ### 1/5 — App now crashes instantly *2026-03-19, version 3.0.17* App now crashes instantly since the end of Feb update . So is now unusable ! It’s nw mid March and still crashes instantly- details states it should work on my phone ### 1/5 — App now crashes instantly *2026-02-28, version 3.0.17* App now crashes instantly since the end of Feb update . So is now unusable ! ### 1/5 — Terrible Service *2026-01-17* Visited TB in Birmingham today for my birthday and it wasn’t a particularly good experience. We waited absolutely ages, over 30 minutes)for the waiter to take our order…they had clearly forgotten about us. When our food did arrive, it wasn’t up to the usual standards we have experienced at this branch or any of the others we’ve been to. I asked the waiter for some sauces which didn’t arrive, he was too busy tending to a group of girls on another table so I had to asked another waiter instead. He bought over a bottle but it was empty. I could go on but I don’t think it’s worth it…all in all, a terrible experience all round! ### 1/5 — App doesn’t work *2025-09-03, version 3.0.15* Was getting emails saying I have perks/vouchers, went onto the app and nothing there. Deleted and reinstalled the app and it won’t let me login, says customer already exists and won’t let me select anything else. Awful app!! ### 1/5 — App doesn’t work *2025-05-26, version 3.0.15* Refuses to open. Contestant “could not open app” error ### 1/5 — Turtle bay app *2025-05-25, version 3.0.15* As a customer unable to load the app. It’s been cyber attacked. ### 1/5 — Incorrect information and denies discount *2025-04-18, version 3.0.15* No NHS discount. their app states NHS discount is given when you order over the phone. I phoned Winchester and they said they won’t offer over the phone only for dine in. When I stated what is on the app, they just said the same again. Update your terms. Don’t pretend to support the NHS when you don’t ### 1/5 — Restaurants are great….App not so great *2025-03-30, version 3.0.15* The App never loads at the first few attempts, even with a good signal. All other Apps load first time, every time. Very annoying! ### 1/5 — Terrible app *2025-02-01, version 3.0.15* Worst app ever made. Can’t log in, it keeps saying member already existst. Sort it out ## Most praised reviews (10 highest-rated) ### 5/5 — Afternoon drinking *2026-05-01, version 3.0.17* As always great staff, great drinks and great atmosphere ### 5/5 — Exceptional service *2026-03-14, version 3.0.17* The service was absolutely amazing. I attended Coventry Turtle bay for a early mothers day celebration and they made every second count! Peter was very helpful when picking out drinks to our preferred taste. The food was delicious and were looked after very well. ### 5/5 — Great food *2026-02-18, version 3.0.15* A regular at TB around the country ### 5/5 — Awesome *2026-02-12, version 3.0.15* Lovely food and great cocktails 🍸 💛 ### 5/5 — Birthday Meal Exceptional *2026-02-10, version 3.0.15* Celebration for a Birthday meal! Staff, meal and cocktails were 5 Star! Amazing time and a personal thank you from us! ### 5/5 — Seaacre *2026-02-03, version 3.0.15* Lovely welcome great staff ### 5/5 — An amazing time *2026-01-26, version 3.0.15* It was amazing and the waitress was amazing ### 5/5 — Superb service, lovely atmosphere *2026-01-24, version 3.0.15* Such a lovely time ### 5/5 — HDan *2026-01-23, version 3.0.15* Fantastic service, even more fantastic food ### 5/5 — Food *2026-01-22, version 3.0.15* Excellent food and service --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*