# Turtle Jack's — user reviews > 36 indexed App Store user reviews of Turtle Jack's by Turtle Jack's, rated 4.80/5 from 14 ratings. - Source: https://appshunter.io/ios/app/turtle-jacks/id6497167511/reviews - App overview in markdown: https://appshunter.io/ios/app/turtle-jacks/id6497167511.md - Rating breakdown: 5★ 12 · 4★ 1 · 3★ 1 · 2★ 0 · 1★ 0 ## Newest reviews (15 of 36) ### 5/5 — Love this place *2025-12-20, version 1.2* We are so pleased with Turtle Jacks ! Food is always hot, tasty and consistent. Wings are awesome .. not greasy, burgers are flame grilled and the breaded pickled are our favourite! The Asian bowls are amazing as well. One of our fav places. Happy hour is 2-5 and 8-close so reasonably priced ! ### 5/5 — Amazing Atmosphere, Service and Meal *2025-11-30, version 1.2* We have had several meals at Turtle Jacks during our stay in West Kelowna. Every meal was delicious with outstanding service. We’d definitely recommend this restaurant if you are looking for amazing taste and generous potion sizes. ### 5/5 — November 26, 2025 *2025-11-20, version 1.2* Andres was spectacular with his engaging personality and service! ### 5/5 — wounderfull host samantha *2025-11-13, version 1.2* lovely atmosphere great food excellent service ### 5/5 — Service *2025-11-01, version 1.2* Amazing service from Emma ### 5/5 — Whipped feta *2025-10-18, version 1.2* Absolutely amazing flavour bomb in your mouth! ### 5/5 — First Time At Turtles *2025-05-26, version 1.1* Lots of tasty options in the menu. Sticky Toffee Pudding was huge. Will be going back. ### 5/5 — Great time *2025-04-15, version 1.1* Leslie was the absolute best server. Each entree was delicious from the deep fried pickles app the chicken parm, chicken alfredo, to the chicken fajitas. And thanks Turtle Jacks for my free Birthday dessert. We will be back! ### 5/5 — Tuesday fajitas *2025-04-03, version 1.1* They were wonderful ### 5/5 — KC *2025-03-18, version 1.1* Our favorite place to go these days 🫶 ### 5/5 — TJ is Great! *2025-03-17, version 1.1* Amazing food and service was fantastic from everyone! The chicken rolls were delicious. A must try! ### 5/5 — Great food *2025-01-29, version 1.1* We really enjoyed our meal there! It was delicious and the ambience was amazing! ### 5/5 — Girl’s Lunch *2025-01-13, version 1.0* Four gals got together and enjoyed the wide variety offered in the menu. We all enjoyed our food and the service was great!! ### 5/5 — Amazing service *2024-12-18, version 1.0* Food was amazing and service was better. Our server Christy was fantastic! ### 5/5 — Review *2024-11-21, version 1.0* We love it here! ## Most critical reviews (10 lowest-rated) ### 1/5 — Log in at Turtle Jacks *2025-10-24, version 1.2* I’ve been trying to log into my account for twenty four hours! Unsuccessfully!! I doubt anyone will ever hack into my account, as even I can’t log into my own account!!! ### 1/5 — Very slow *2024-08-30, version 1.0* Very slow - had to enter migration code twice. Even though my points had already migrated Difficult to scan barcodes. Get error messages when scanning. ### 2/5 — Problem with scanning. *2024-09-26, version 1.0* It keep saying error. Had to scan many times before it works. ### 3/5 — Dinner *2026-07-07, version 1.3* Took forever for meal and drinks to arrive ### 3/5 — Rewards *2025-06-24, version 1.2* So disappointed to visit your location with my rewards cards only to find out that you have decided to keep them. Such a terrible way to treat your loyal customers, but not loyal anymore !! ### 4/5 — First Impressions *2024-12-01, version 1.0* A real bonus addition to the dining scene in West Kelowna! Our party of 4 were more than impressed with the presentation, quality, and overall experience with the services rendered on this busy Saturday night out! We all have every reason to make it a repeat experience for sure!! ### 4/5 — Great first visit *2024-12-01, version 1.0* We went to the new Turtle Jacks in West Kelowna. Excellent service, great food and atmosphere. Maddie was our server and was very attentive, courteous and informative, also had Kyle come by our table and introduced himself. We have already told some of our friends about the restaurant…. We will be back! ### 5/5 — Ehlana *2026-08-19, version 1.3* Good food, great customer service especially from Ehlana! Very attentive and friendly…always gives great service . Will definitely be back ### 5/5 — Excellent Service *2026-06-15, version 1.3* Diana greeted us at the door and she is the reason we kept coming back after our first visit. Lauren was our excellent server. She made perfect suggestions for us after asking a few questions about what we were thinking about eating. She was very helpful and accommodating. Outstanding food and service! ### 5/5 — Great Service and Food *2026-05-22, version 1.3* Enjoyed the food and the service was great. ## Most praised reviews (7 highest-rated) ### 5/5 — Dinner *2026-05-09, version 1.2* Great service very friendly server!! Great food. Thanks so much!!! ### 5/5 — Sonia *2026-03-09, version 1.2* Amazing service and food , the person Carol & Gabi ### 5/5 — Exceptional customer servixe *2026-02-19, version 1.2* Just wanted to say that every experience at Turtle Jack’s has been amazing. especially today with Roxanne she went out of her way to help with selection of gluten free options. Service was quick & with a helpful smile. Thank you ### 5/5 — Wings *2026-02-18, version 1.2* Turtle Jacks has the best wings. ### 5/5 — Great restaurant *2026-02-04, version 1.2* Wonderful place to eat! Great staff always make it a lovely evening and the food is excellent ### 5/5 — Very good service by the server Sandy. *2026-01-23, version 1.2* It was a really nice experience..gr8 food and we had a gr8 service by Sandy …She was very nice. ### 5/5 — Delicious Food and Excellent cutomer services *2026-01-20, version 1.2* I celebrated my birthday and had a Dinner at the restaurant. The food was delicious with amazing customer service. Thank you for contributing and making my day even more special. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-11.*