# Twilio Flex

> Mobile extension for Twilio Flex contact center functionality. (iPhone/iPad app by Twilio, Inc..)

- Source: https://appshunter.io/ios/app/twilio-flex/id6451207884 (this page in markdown: same URL + `.md`)
- Developer: [Twilio, Inc.](https://appshunter.io/developer/403429072)
- Category: Business
- Price: Free
- Rating: 5.00/5 from 7 App Store ratings · 1 written reviews indexed
- Age rating: 4+
- Requires: iOS 13.4 · 49 MB
- Languages: English
- Released: 2024-06-03
- Data updated: 2026-08-11
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/twilio-flex/id6451207884/reviews.md

## What is Twilio Flex?

Flex Mobile extends your Twilio Flex contact center to connect customers with your employees, wherever they are. Flex Mobile unlocks all Twilio Flex functionality to empower customer-facing teams with a shared view of customer data to reduce handle time, AI features to increase productivity, and compliant omnichannel communications on personal devices.  

Contact center interactions can now be routed to the right employee, wherever they are, to connect employees in the field, in-store, or at local branches to reduce transfer rates and improve visibility by analyzing interactions over mobile devices. Supervisors can use this enhanced visibility to improve quality management on mobile communications and ensure every customer interaction is delivering value. 

Flex Mobile requires an existing Twilio Flex account.

## Key features

- Omnichannel communications
- Shared customer data view
- AI-powered productivity
- Reduced handle time
- Quality management tools
- Mobile interaction analysis

## Recent user reviews (1 of 1)

All indexed reviews: https://appshunter.io/ios/app/twilio-flex/id6451207884/reviews.md

### 1/5 — Can’t connect to domain

*2025-11-07*

I cannot connect to domain, but when I connect to the website domain for flex, it works.

## Frequently asked questions about Twilio Flex

### Does Twilio Flex have ads?

Twilio Flex is ad-free, allowing for an uninterrupted user experience.

### What devices does Twilio Flex support?

Twilio Flex is available on iPhone, iPad, and iPod devices.

### How often is Twilio Flex updated?

The latest version, 0.15.0, was released on 2025-09-30, indicating regular updates.

### What is the age rating for Twilio Flex?

Twilio Flex has an age rating of 4+, making it suitable for a broad audience.

### What is the user sentiment for Twilio Flex?

Twilio Flex has a perfect 5.0-star rating from 7 reviews, indicating high user satisfaction.

### Is Twilio Flex free to use?

Yes, Twilio Flex is available for free.

### What are the benefits of using Twilio Flex for supervisors?

Supervisors gain enhanced visibility into mobile communications, aiding quality management and ensuring customer interactions deliver value.

### What is required to use Twilio Flex?

An existing Twilio Flex account is required to utilize the features of Twilio Flex.

## Version history (last 5 releases)

### 0.15.0 — 2025-09-30

Performance improvements and bug fixes

### 0.14.0 — 2025-04-22

Fixed
• Fixed an issue around partial generation of wrap up notes in Agent Copilot

### 0.13.0 — 2025-02-25

New
• Agent Copilot is now available for AI-assisted wrap up of messaging conversations
• WhatsApp voice messages (and other audio files) can now be played within messaging conversations
• Added support for copying message content by long pressing any message in a conversation

Fixed
• Fixed an issue when accessing an active task from a push notification that triggered an error saying the task was expired
• Added a limit that restricts dialpad input to 15 digits when entering a phone number
• Added display of participant count and call duration when initiating a warm voice transfer
• Fixed a display issue with long task names

### 0.12.0 — 2024-10-14

New
• Warm transfers are now available for voice calls
• Added foreground push notifications to alert on message and voice events while the app is focused
• Added support for URL links in messages
• Phone number links in other apps, including call logs, can now initiate calls in Flex
• Added sentiment field to Timeline

Fixed
• Fixed issue with muted sound on push notifications
• Improved SDK initialization times and reconnection handling
• Fixed issues displaying customer names in the chat channel
• Fixed issue where empty fields in Unified Profiles were missing instead of being displayed as “Not available”
• Fixed issue displaying sent messages when using Flex Mobile on two mobile devices at the same time
• Fixed inconsistencies displaying long-running times in availability statuses
• Removed unnecessary padding surrounding message input
• Fixed display of dark mode placeholder text in message input and country code selection search input

### 0.11.0 — 2024-07-09

New
• Unified Profiles is now available in Flex Mobile!
• Added the ability to show an undelivered status for failed messages.
• Implemented system browser for latest SSO authentication flows.
• Added support for VoIP calling with customers.

Fixed
• Reduced average app initialization time by >3 seconds.
• Disabled attachments functionality when a task is in wrap-up status.
• Fixed the ability to accept inbound calls while on an active call.

## Apps similar to Twilio Flex

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [Toktiv – Twilio Calls and SMS](https://appshunter.io/ios/app/toktiv-twilio-calls-and-sms/id1492989577) | 2.6 (22) | Free | Business |
| [Spoke Phone](https://appshunter.io/ios/app/spoke-phone/id1162123995) | 3.4 (19) | Free | Business |
| [VirtuelSMS](https://appshunter.io/ios/app/virtuelsms/id6462086316) | 2.5 (2) | Free | Business |
| [TextMagic](https://appshunter.io/ios/app/textmagic/id1107866161) | 4.8 (251) | Free | Business |
| [Textable - VoIP Texting](https://appshunter.io/ios/app/textable-voip-texting/id1355564896) | 3.1 (30) | Free | Business |
| [SMS-Magic](https://appshunter.io/ios/app/sms-magic/id1254382679) | 4.4 (29) | Free | Business |

## More apps by Twilio, Inc.

- [Twilio Frontline](https://appshunter.io/ios/app/twilio-frontline/id1541714273)
- [Twilio Events](https://appshunter.io/ios/app/twilio-events/id6744074177)

All apps by Twilio, Inc.: https://appshunter.io/developer/403429072

## Related topics

[twilio flex](https://appshunter.io/ios/topics/twilio-flex) · [twilio](https://appshunter.io/ios/topics/twilio) · [twilio phone](https://appshunter.io/ios/topics/twilio-phone) · [twilio frontline](https://appshunter.io/ios/topics/twilio-frontline) · [authy by twilio](https://appshunter.io/ios/topics/authy-by-twilio)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-11.*