# Twilio Frontline — Connect Customers and Workers

> Business communication app connecting customers and sales teams via multiple channels. (iPhone/iPad app by Twilio, Inc..)

- Source: https://appshunter.io/ios/app/twilio-frontline/id1541714273 (this page in markdown: same URL + `.md`)
- Developer: [Twilio, Inc.](https://appshunter.io/developer/403429072)
- Category: Business
- Price: Free
- Rating: 4.25/5 from 20 App Store ratings
- Age rating: 4+
- Requires: iOS 13.0 · 43 MB
- Languages: English
- Released: 2021-05-11
- Data updated: 2026-06-05
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/twilio-frontline/id1541714273/reviews.md

## What is Twilio Frontline?

Twilio Frontline powers seamless digital relationships between customers and sales teams. With a dedicated personal inbox, workers are able to manage contact lists via CRM integration, field incoming message requests, and continue a conversation with customers, regardless of how they choose to communicate – over SMS, WhatsApp, or Voice.

## Key features

- Personal inbox for sales teams
- CRM integration for contact management
- Support for SMS, WhatsApp, and Voice
- Seamless conversation continuity
- Digital customer relationship management


## Frequently asked questions about Twilio Frontline

### What is Twilio Frontline used for?

Twilio Frontline is designed to facilitate direct digital communication between customers and sales teams. It provides a unified inbox to manage conversations across various channels like SMS, WhatsApp, and voice.

### Does Twilio Frontline integrate with CRMs?

Yes, Twilio Frontline supports CRM integration, allowing workers to manage their contact lists directly within the app. This helps in maintaining organized customer information.

### What communication channels does Twilio Frontline support?

Twilio Frontline supports multiple communication channels, including SMS, WhatsApp, and Voice. This allows for flexible and continuous engagement with customers.

### Is Twilio Frontline available on multiple devices?

Yes, Twilio Frontline is available for iPhone, iPad, and iPod devices. This ensures accessibility for users across different Apple hardware.

### How often is Twilio Frontline updated?

The latest version of Twilio Frontline is 1.12.0, and it was last updated on July 15, 2024. This indicates a relatively frequent update cycle.

### What is the user rating for Twilio Frontline?

Twilio Frontline has a rating of 4.3 stars based on 20 ratings. This suggests a generally positive user experience.

### Is Twilio Frontline suitable for younger users?

Twilio Frontline has an age rating of 4+, making it appropriate for a wide range of users. It is primarily designed for business and professional use.

### Does Twilio Frontline have ads?

No, Twilio Frontline does not contain advertisements. As a free application, it focuses on providing a clean user experience without interruptions.

## Version history (last 5 releases)

### 1.12.0 — 2024-07-15

Bug fixes and performance improvements

### 1.11.0 — 2023-04-13

New:
• Template callback requests now indicate channel and whether a WhatsApp conversation window is open or closed
• Audio player support for inbound M4A files

Fixes:
• Fix for chat delivery statuses
• Privacy notice links updated

### 1.10.0 — 2023-03-07

New:
• Third party licenses now available from Settings screen

Fixes:
• Improvements to WhatsApp voice message player and recordings
• Message preview now differentiates voice messages from other attachments
• More consistent handling for template request behavior

### 1.9.1 — 2023-02-07

New:
• Record and send voice messages through WhatsApp
• Changes to authentication flow to support native browsers

### 1.8.0 — 2022-12-06

New:
• Support for WhatsApp stickers and .webp formatted images

Fixes:
• Fix for dismissing an unread badge when a call is not answered
• Improved handling when multiple conversations are swiped at the same time
• Fix for dismissing badges for missed calls after viewing a notification

## Apps similar to Twilio Frontline

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [Telfon - Calls & Chats](https://appshunter.io/ios/app/telfon-calls-and-chats/id6443471885) | 3.9 (60) | Free | Business |
| [Blue Yonder Workforce](https://appshunter.io/ios/app/blue-yonder-workforce/id1467741402) | 4.7 (91,378) | Free | Business |
| [Prudential Events](https://appshunter.io/ios/app/prudential-events/id1616708897) | 5.0 (2) | Free | Business |
| [Boulevard Professional](https://appshunter.io/ios/app/boulevard-professional/id1171157037) | 4.6 (603) | Free | Business |
| [Talkyto - Twilio Calls & SMS](https://appshunter.io/ios/app/talkyto-twilio-calls-and-sms/id1494483164) | 3.1 (14) | Free | Business |
| [Mango - Twilio Calls, SMS, RCS](https://appshunter.io/ios/app/mango-twilio-calls-sms-rcs/id6504444689) | 4.9 (23) | Free | Business |

## More apps by Twilio, Inc.

- [Twilio Flex](https://appshunter.io/ios/app/twilio-flex/id6451207884)
- [Twilio Events](https://appshunter.io/ios/app/twilio-events/id6744074177)

All apps by Twilio, Inc.: https://appshunter.io/developer/403429072

## Related topics

[twilio frontline](https://appshunter.io/ios/topics/twilio-frontline) · [twilio events](https://appshunter.io/ios/topics/twilio-events) · [twilio sms](https://appshunter.io/ios/topics/twilio-sms) · [twilio](https://appshunter.io/ios/topics/twilio) · [twilio flex](https://appshunter.io/ios/topics/twilio-flex) · [frontline communication app](https://appshunter.io/ios/topics/frontline-communication-app)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-05.*