# TwinStar Mobile Banking — user reviews > 116 indexed App Store user reviews of TwinStar Mobile Banking by TwinStar Credit Union, rated 4.24/5 from 6,096 ratings. - Source: https://appshunter.io/ios/app/twinstar-mobile-banking/id1029606805/reviews - App overview in markdown: https://appshunter.io/ios/app/twinstar-mobile-banking/id1029606805.md - Rating breakdown: 5★ 4,289 · 4★ 578 · 3★ 298 · 2★ 274 · 1★ 654 ## What do users think of TwinStar Mobile Banking? Overall sentiment: negative **Pros** - 👍 Efficient and convenient banking - 💡 Useful features like mobile deposits - 🚀 Quick and responsive app - 🔒 Secure banking experience **Cons** - 🐛 Frequent crashes and bugs - 🔍 Difficult to navigate and find features - 🔑 Inconsistent login/biometric issues - 💰 Unreliable mobile deposit processing **Commonly reported bugs** - Face ID/biometric login not working consistently - Incorrect account balances shown on home screen - Mobile deposit failures with no clear reason - Frequent app crashes and freezes **Most requested features** - Bring back previous app's user-friendly design - Add option to customize account order and visibility - Improve pending transaction visibility - Allow PIN-based login instead of full password ## Newest reviews (14 of 116) ### 2/5 — Deposits not working *2025-07-13, version 2926.2506.171* It won’t let me do a mobile deposit. It keeps saying “Full Screen Required.” I spoke with a customer service member who told me to uninstall it and reinstall it. It hasn’t worked. ### 2/5 — It was good at the start *2025-06-09, version 2748.2504.174* When I first got the app, first of all I couldn’t log in I had to go to the bank and get set up there. And then it worked fine for a couple of months, but then all of the sudden it keeps having to verify every time I make a transaction. All and all it was okay in the beginning ### 2/5 — Face ID not working since two updates ago *2025-06-08, version 2748.2504.174* Disables itself ### 4/5 — Gets the job done *2025-05-29, version 2748.2504.174* It’s clean and simple but not easy enough. It’s 2025 and this app feels a little stuck compared to others. But not unusable or frustrating ### 4/5 — Easy to use *2025-05-20, version 2748.2504.174* Easy enough to use but it never remembers my login info despite enabling Face ID every single time I log in. ### 3/5 — Join Account *2025-05-10, version 2638.2503.208* This app is great, but having a joint account it’s very difficult to have both people having accounts. I think when people have a joint account they should have their own log in. ### 3/5 — Impossible to use Biometrics *2025-04-14, version 2638.2503.208* Used to be able to log in to my accounts just once on my phone then use my Biometrics. Cannot do it now since the merger. Have to log in with password and texted code every single time! Not user friendly at all. ### 3/5 — Works but requires login every time *2025-03-26, version 2555.2502.240* I’m starting to use my TwinStar accounts a little more now. Since the most recent update or two the app acts like it is freshly opened every time it is opened. Face ID acts like it is enabled but close the app and reopen and you must enter full credentials and get a tour of the app all over again. ### 2/5 — Signing out again *2025-03-19, version 2555.2502.240* The latest update is back to having you re-sign back into the app each time it’s closed again. Doesn’t remember your Face ID or login. ### 3/5 — Facial recognition *2025-02-22, version 2454.2501.232* I have to reset every time and is annoying? ### 2/5 — This new app is not good *2025-01-28, version 2330.2411.274* The new app crashes much more often the older one was much better and worked with FaceTime almost all the time it didn’t constantly need to be re-verified ### 4/5 — 4-Star rating *2025-01-20, version 2330.2411.274* I’m giving it a 4-star rating because although it is a good app to use, the face ID feature is not working. ### 4/5 — TwinStar *2024-12-24, version 2330.2411.274* So easy and is an ahead of its time app - for quite some time now! Quirks arise as they do with technology. I have to re-enable face recognition nearly every time I log in since the switch doesn’t “stick” now. ### 4/5 — Face ID *2024-12-22, version 2330.2411.274* There is a bug where Face ID is not saving after you close the app. It was working before the last update. ## Most critical reviews (10 lowest-rated) ### 1/5 — Horrible service *2025-08-29, version 3120.2507.271* The people here don’t care about you or your needs, they care more about being quick and pushing people out the door as soon as possible. And do NOT ever go to them for notary services. ### 1/5 — Face ID won’t stay selected *2025-05-14, version 2748.2504.174* No matter how many times I click on Face ID it never works . ### 1/5 — Terrible check deposit software *2025-04-24, version 2638.2503.208* Every time I try to deposit a check using the app, I rarely have success. They really need to improve their software for that. ### 1/5 — New Update Won’t Open *2025-03-02, version 2454.2501.232* Unusable app. Don’t download it. You won’t be able to log in. It says your password request is too long. ### 1/5 — freeze card *2025-02-23, version 2454.2501.232* wont let me unlock my card ### 1/5 — Login *2025-02-13, version 2454.2501.232* This app NEVER remembers my login info, it’s ridiculous. ### 1/5 — Pending transactions *2025-01-14, version 2330.2411.274* Doesn’t spell out what the pending transaction is. I have it set to send texts for transactions never get them. It makes me get an email every time I want to open the app!! Don’t like it anymore. ### 1/5 — Login *2025-01-04, version 2330.2411.274* Fix your fuxking login situation ### 1/5 — Not great *2025-01-02, version 2330.2411.274* Not the best ### 1/5 — Login *2024-12-22, version 2330.2411.274* This app makes me log in way too many times. I have to wait to long for the email verification code. ## Most praised reviews (10 highest-rated) ### 5/5 — Overall service *2025-07-09, version 2862.2505.171* Aberdeen Branch is very efficient. The Manager follows through with everything. Thank you ### 5/5 — Loooove it *2025-07-01, version 2862.2505.171* Simply fast easy love this app ### 5/5 — 100% BEST MOBILE BANKING APP *2025-06-18, version 2862.2505.171* I have never been so happy to write a review!! I love how this financial institution is convenient, quick to respond with answers to my questions online, and how quick my funds become available through work. I am a very happy customer! ### 5/5 — Mobile banking *2025-02-05, version 2330.2411.274* Thank you, TwinStar ### 5/5 — Very handy very convenient *2025-01-28, version 2330.2411.274* This is the app that is so much easier to use than any other bank app I’ve ever used. Customer service is absolutely wonderful! ### 5/5 — Love my TwinStar! *2024-12-23, version 2330.2411.274* They make credit unioning (opposite of banking lol) so easy! They even pay us to use our debit cards and checking account! Banks will never catch up cuz they’re not member-owned ;-) ### 5/5 — Prestin *2024-11-12, version 2191.2409.280* Twin Star is the best! Better than all the rest. ### 5/5 — Transfers *2024-11-10, version 2191.2409.280* Easy to do my transfers for my family and my savings account ### 5/5 — Grade A+ *2024-11-01, version 2191.2409.280* Consistently good , no-nonsense , no- adds and of course I get awesome customer service when I email and from the Centralia Wa. branch . ### 5/5 — Easy to use. *2024-09-25, version 2048.2408.185* Love the app easy to use. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*