# TWT Chat - AI Customer Service

> TWT Chat - AI Customer Service (iPhone/iPad app by HIGHSOON PTE. LTD..)

- Source: https://appshunter.io/ios/app/twt-chat-ai-customer-service/id6755179818 (this page in markdown: same URL + `.md`)
- Developer: [HIGHSOON PTE. LTD.](https://appshunter.io/developer/1852450628)
- Category: Utilities
- Price: Free
- Age rating: 4+
- Requires: iOS 15.0 · 47 MB
- Languages: American English, Chinese (Simplified, China), Chinese (Traditional, Taiwan)
- Released: 2025-11-17
- Data updated: 2026-09-02
- User reviews in markdown: https://appshunter.io/ios/app/twt-chat-ai-customer-service/id6755179818/reviews.md

## What is TWT Chat?

TWT Chat is an enterprise-level intelligent customer service system designed to enhance customer service efficiency and user experience.
Many enterprises encounter these issues:
● Customer inquiries are scattered, and customer service agents are overwhelmed
● Repeated answers to common questions waste human resources
● Difficult to manage multi-platform messages uniformly, with slow response
TWT Chat helps you solve it effortlessly:
● AI Auto-reply: Smartly identifies customer inquiries, quickly answers common questions, and saves customer service time
● Multi-channel unified management: Centralized processing of messages from websites, apps, and social media platforms
● Real-time Customer Service & Team Collaboration: Multiple agents handle inquiries simultaneously, with tasks and notes clearly assigned and tracked
● Data Statistics and Analysis: Response data, customer behavior visualization, aiding in optimizing customer service processes
● Cross-device support: Multi-platform management for mobile phones, tablets, and PCs, enabling customer service anytime, anywhere
Suitable for various scenarios such as enterprises, startup teams, SaaS service providers, e-commerce, and online education, it helps you reduce labor costs, improve customer satisfaction, and enhance brand image.
Download TWT Chat now and usher in a new era of intelligent and efficient customer service!


## Version history (last 5 releases)

### 1.12.0 — 2026-08-28

- Added a QR code scanner for signing in by scanning the login QR code displayed on the desktop app or web version
- Fixed some issues and improved the user experience
Thank you for your support. We hope you enjoy an even better customer service experience!

### 1.11.1 — 2026-08-21

- Fixed several issues and improved the overall user experience
Thank you for your support. We hope these updates help you deliver an even better customer service experience!

### 1.11.0 — 2026-08-14

- Added "End Type" & filter sessions by it
- Delete visitors/customers also deletes profile data (if permitted)
- Full data access: directly "Join Session"
- Delete profile also deletes related sessions
- Hide Session: no push notifications
Fixed bugs & improved UX  
Thanks for your support!

### 1.10.1 — 2026-07-30

- Added a conversation hiding feature; hidden conversations will no longer trigger push notifications.
We’ve fixed several issues and improved the user experience.
Thank you for your support!

### 1.10.0 — 2026-07-24

-Added voice messaging
-Added a separate Send button; Enter inserts line breaks when enabled
-Authorized users can recall others’ messages in “All”
-Authorized users can transfer others’ conversations in “All”
-Projects are saved by login email
-Updated bottom tabs for iOS 26
-“Pending” is now a tag and no longer changes conversation status
-Inactivity rules still apply to “Pending” conversations
We’ve fixed several issues and improved the user experience.
Thank you for your support!

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## More apps by HIGHSOON PTE. LTD.

- [TWT Link - Private Corp Chat](https://appshunter.io/ios/app/twt-link-private-corp-chat/id6762455541)

All apps by HIGHSOON PTE. LTD.: https://appshunter.io/developer/1852450628

## Related topics

[customer service](https://appshunter.io/ios/topics/customer-service)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*