# Tyler Shield Mobile — user reviews > 51 indexed App Store user reviews of Tyler Shield Mobile by Tyler Technologies, Inc, rated 3.80/5 from 305 ratings. - Source: https://appshunter.io/ios/app/tyler-shield-mobile/id1309857455/reviews - App overview in markdown: https://appshunter.io/ios/app/tyler-shield-mobile/id1309857455.md - Rating breakdown: 5★ 169 · 4★ 38 · 3★ 28 · 2★ 13 · 1★ 57 ## What do users think of Tyler Shield Mobile? Overall sentiment: mixed **Pros** - 👍 Great app overall - 👍 Works well - 👍 Informative for supervisors - 👍 Useful in the field - 👍 Great for plain clothes/uniform - 👍 Easy to use away from car - 👍 Industry changing technology - 👍 Meets agency needs **Cons** - 👎 Not user friendly - 👎 Unreliable in rural areas - 👎 Was not what was promised - 👎 Functionality doesn't work - 👎 App keeps failing - 👎 Can't see call details - 👎 Not intuitive - 👎 Convoluted and hard to navigate - 👎 Big issue with re-logging - 👎 Connection issues - 👎 Not good for large agencies - 👎 Garbage app - 👎 Text too small - 👎 Location entry too small/bad - 👎 Can't see call info/address/person - 👎 Only shows call nature - 👎 Lacks features - 👎 Just so so for PD **Commonly reported bugs** - Date of birth incorrect - Routing function incorrect - Can't print - Clipping to clipboard no longer works - App re-logs and shows in service if not shut down - Calls not updated - Details not loading - Buggy **Most requested features** - Wish it had CarPlay - Connect to Apple CarPlay - Support for CarPlay - Add CarPlay capabilities - Ability to view call details of other calls when on a ticket - Fix issue with re-logging and showing in service - Update in real-time without logging out - Adjust status order - Automatically remove secondary location when going back in service ## Newest reviews (10 of 51) ### 3/5 — Wish it had CarPlay *2026-03-10* The app is fine. There’s some idiosyncrasies that don’t let the date of birth be correct for some reason but all in all it’s an OK app. I really wish you would connect to Apple CarPlay so that it would give me some displays in the unmarked vehicle vehicles. ### 3/5 — Chief *2025-11-19, version 2025.3* Ok ### 4/5 — Awesome app (worth it) *2025-09-21* I love the app makes working shift or even off shift much easier. The only thing I really wish could be a feature is adding CarPlay capabilities so I don’t have to have an adapter to put shield force on my factory vehicle display. ### 5/5 — Very good app *2025-04-03* This app works well and the different types of searches that can be conducted are great. I am able to retrieve the information I need to do my job. ### 5/5 — Very good app *2025-03-21* This app works well and the different types of searches that can be conducted are great. I am able to retrieve the information I need to do my job. ### 4/5 — Support for car play *2025-03-08* This app is a crucial tool for supervisors/detectives in the field. Is there any way to get support via car play to display the calls and map routing information? ### 1/5 — It’s OK *2024-10-31, version 2024.8* I’m not real impressed with this app. It’s just so so. Might be ok for fire but PD…not so much! ### 4/5 — Clipboard *2024-09-27* Clipping to my clipboard after scanning no longer works after the update. It doesn’t show up on my computer. ### 1/5 — You can’t see anything. *2024-09-07* You can’t see what your call is, address or person’s information. The app only shows you the nature of the call. We switched from Omnigo to Tyler a few months ago and I really miss Omnigo. As a supervisor, I can’t see what all my guys are on when I’m away from my computer. If there is a way to fix this issue, I would be happy to know. ### 5/5 — Excellent tool *2024-09-04, version 2024.5* Love this! ## Most critical reviews (10 lowest-rated) ### 1/5 — Not user friendly *2026-09-02* The list that gives you options of in and out of service, on scene, available, etc. is in an order that makes no sense and we as the user can’t adjust it. Frustrating when your attention is on something else and need to change your status. Also, when we go back in service it should automatically remove the location in the secondary location. ### 1/5 — It’s Tyler technologies *2026-07-29* App is just like every other product they have. Not user friendly and too many bugs ### 1/5 — Not user friendly *2026-05-21* The list that gives you options of in and out of service, on scene, available, etc. is in an order that makes no sense and we as the user can’t adjust it. Frustrating when your attention is on something else and need to change your status. Also, when we go back in service it should automatically remove the location in the secondary location. ### 1/5 — Probably nice in an urban are- not where we are *2025-10-05* Very unreliable and I wish we hadn’t been forced into it based on a less rural county forcing us into it. I would much rather go back to our antiquated system that consistently worked and had better support. ### 1/5 — Was not what they said it would be *2025-09-05, version 2025.2.1* Has a lot to be improved ### 1/5 — A lot to discuss *2025-09-04* The functionality doesn’t work properly. Such as the routing function with turn a 5 minute response into more than 1 hour route taking you in the opposite direction as the call before routing you back in a circuitous path. ### 1/5 — Tyler *2025-09-02, version 2025.2.1* Don’t like Tyler yet app keeps failing can’t print. Etc. ### 1/5 — Lt *2025-05-21* Can’t hardly see what the call is without focusing and finding it. Supposed to a mobile app, meaning quick info for on the go, that and it won’t pull up call notes or the map. ### 1/5 — Wish it worked in real time *2025-03-19* Nice to have an app, but you have to log out every time you want to get update on a call. If you go into a call and then dispatch adds more details, you have to log all the way out of the app then log back in to get the new info. Should update in realtime with out the need to always log in and out ### 1/5 — App not user friendly *2025-03-12* Text is too small and location of call entry is too small and in bad location ## Most praised reviews (10 highest-rated) ### 5/5 — Cpl *2026-05-27, version 2026.1.1* Great ### 5/5 — Detective *2026-01-29, version 2025.4.1* Turner ### 5/5 — Capt *2026-01-27, version 2025.4.1* Great app ### 5/5 — Very good app *2026-01-14* This app works well and the different types of searches that can be conducted are great. I am able to retrieve the information I need to do my job. ### 5/5 — Captain Aaron Moreno *2025-12-10* Great application Able To view anywhere I am off or On Work time. Informative as a Cpt I can view critical incidents ### 5/5 — Captain Aaron Moreno *2025-09-23* Great application Able To view anywhere I am off or On Work time. Informative as a Cpt I can view critical incidents ### 5/5 — Sheriff *2025-09-19, version 2025.2.1* Great app ### 5/5 — Detective *2025-09-04, version 2025.2.1* Turner ### 5/5 — Very good app *2025-08-26* This app works well and the different types of searches that can be conducted are great. I am able to retrieve the information I need to do my job. ### 5/5 — Nice work *2025-06-05, version 2025.1* Like it --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-08.*