# U by Moen Smart Shower — user reviews > 125 indexed App Store user reviews of U by Moen Smart Shower by Moen Incorporated, rated 1.60/5 from 168 ratings. - Source: https://appshunter.io/ios/app/u-by-moen-smart-shower/id1171448279/reviews - App overview in markdown: https://appshunter.io/ios/app/u-by-moen-smart-shower/id1171448279.md - Rating breakdown: 5★ 8 · 4★ 7 · 3★ 13 · 2★ 21 · 1★ 119 ## What do users think of U by Moen Smart Shower? Overall sentiment: negative **Pros** - 🚀 Works well once set up - 👍 Convenient configurations and presets - 💡 Requests for more customization options **Cons** - 🐛 Frequent disconnections and reconnection issues - 🐛 Unreliable app and controller functionality - 🐛 Compatibility issues with newer devices and OS updates - 🐛 Buggy and crash-prone app - 🔒 Security and privacy concerns with cloud-based system **Commonly reported bugs** - App fails to connect to shower controller - Inconsistent time zone and clock display - Shower controller resets or malfunctions after updates - Inability to change order of shower outlets in the app **Most requested features** - Add support for Arizona time zone - Allow customization of screen color and animations - Improve Alexa and HomeKit integration - Provide more granular control and settings in the app - Add maintenance reminders and diagnostics ## Newest reviews (19 of 125) ### 2/5 — The hardware is great the software’s marginal *2025-11-18, version 3.7.1* This product could be so much better than what it really is. Here are just a few obvious improvements. Let’s say that two people are in a shower and they don’t really want to see each other completely with the glow from the display on the control panel. Why is there not a dim or dark mode? Why doesn’t it display the temperature outside or the weather for the day? Why is the hour on the clock only consuming 5% of the when 50% of the screen is empty? Why couldn’t you have skins to make it different colors this product functionally works great. Its software is marginal at best. It receives no updates. I think this shows that a company that can cast brass can’t code. ### 2/5 — Let down in the end *2025-07-23* I’ve had the Moen smart valve in my shower since 2020. It worked 90% of the time which was good enough for us. On July 11th it lost its way and ever since then can’t be accessed from the app a more importantly doesn’t display the time while my wife is taking her morning shower. My wife gives 100% of her time and attention to her job as a front line health care worker and tasked me with fixing this problem. I’m $400 in the hole with a plumber that was listed on Moen’s website as an authorized vendor and my shower still does not function properly or connect to the Moen app. I’ve always trusted Moen but I’m starting to feel like they have lost their way. It might be time to give up on quality equipment and buy cheap throw away plumbing fixtures . ### 3/5 — Nice hardware but… *2025-05-19* Like some other reviews, I found the device very challenging to setup. Would not connect to WiFi the first three attempts. Finally got connected only to find out my plumber connected the valves in a random order and there doesn’t appear to be a way to adjust the order the valves appear on the device in software. That blows my mind. This should be a simple drag and drop operation so that I can put the main head at the top on slot 1 but looks like I’m going to have to replumb. Wild to me this can’t be adjusted in software. Alexa is also 50/50 when you request to turn on the shower and never works when you ask for a preset. **Developer response:** Hello rhosmer. Thank you for taking the time to post your feedback. We are sorry to hear about your experience with the Moen Smart Shower. We appreciate your suggestions and have forwarded this to the appropriate team. If you need technical or installation assistance, please do not hesitate to reach Moen Smart Water Support at smarthome@moen.com or 1-800-289-6636. Our product specialists would be delighted to assist you. ### 1/5 — Bad *2025-04-20, version 3.7.0* Does not work. Can not connect. Instructions don’t help. Useless. ### 2/5 — Very confusing for IOS set up here’s what I did (courtesy of Redit post) *2025-03-25, version 3.7.0* The interface is very poorly explained for iOS and following the instructions will leave you fustrated . When you press the up button on shower select the android option even if you are using IOS and don’t go direct to Apple home. Once I did that the set up was smooth after a firmware update. I got a 4 digit PIN displaying on screen which I entered in App , The instructions imply more letters. After it all was working I then added to HomeKit just to see if I could tbh. I would recommend a complete factory reset before doing this if you got stuck like I did- hold down the Down key. App itself is great ### 1/5 — Same Issues *2025-03-17, version 3.7.0* Same issues as others. ### 1/5 — Doesn’t Work, Impossible to Set Up *2025-03-09* Tried setting up my Moen smart shower, and it was a complete nightmare. The Moen Smart Water app never allowed me to complete the connection process. My iPhone kept forcing the device to connect to Apple’s Home app, and when I canceled, it automatically switched back to my regular Wi-Fi, preventing me from finishing the setup in Moen’s app. I turned off cellular data, Bluetooth, tried Airplane Mode, and even forced my phone to stay on the Moen network manually, but nothing worked. I see many other people have the same issue, which suggests this is a problem with the app, not the user. Moen needs to fix this issue ASAP or provide an alternative setup method that doesn’t rely on a broken Wi-Fi connection process. I can’t recommend this app until it’s fixed. **Developer response:** Hello Misnenas. Thank you for your feedback. We are sorry to hear about your experience connecting your Smart Shower to your home Wi-Fi. The Moen Smart Shower can currently only be added to the U by Moen Smart Shower app and cannot be added to the Moen Smart Water Network app at this time. You will need the U by Moen Smart Shower app to connect the Smart Shower to your home Wi-Fi. We would be delighted to get more details about your situation and assist you with connecting. For technical assistance, please do not hesitate to contact our support team at smarthome@moen.com or 1-800-289-6636. ### 1/5 — Nothing but trouble *2025-01-29, version 3.7.0* Fix your app, the 5ghz of modern phones is making your users have horrible experiences with this thing. ### 2/5 — Useless *2024-12-28, version 3.7.0* I have a iPhone 15 Pro with iOS 18 and this app is completely useless. HomeKit cannot see nor connect to the device. It has constant wireless issues despite me turning off WPA three Wi-Fi six and 5 GHz the application refuses to connect to the android wireless network and HomeKit won’t connect and errors out every single time. I’m ready to return this device. Nothing should cost this much and not be compatible with Wi-Fi networks that have been around for over five years. Fortunately, we have an android device which had no issues connecting the unit. NOW I’m able use the iOS app. ### 1/5 — Garbage app *2024-12-26, version 3.7.0* Horrible app made by idiots ### 1/5 — Moen needs to do better *2024-11-14, version 3.7.0* Bought the 4 head shower controller. You would think that spending that much you’d get a app the can actually connect to your shower. It’s been a few years and still cannot connect to our shower controller. Not sure if I’d ever buy another or recommend ### 1/5 — Almost home run, but foul ball. Fumble at red zone *2024-09-28, version 3.6.0* All moen had to do with invest more money into developers to make sure the app works smooth. This is nothing more than a software/app development issue. This all works buggy, like they released a beta or alpha version. When it doesn’t work it’s bad. Someone in management needs to be fired ### 1/5 — Horrible product *2024-09-20* We heard moen was supposed to be best of the best for showers, so when we built our new house we wanted to have it. Turns out that the control unit we got may either be faulty or have old firmware and was told we need to connect it to the app to update it. It was constantly having the screen blank and even turning off to the point of needing to be reset. The unit cannot connect to home, cannot connect to our phone, and cannot have the wifi be accessed. This is a horrible experience and not at all what we expected from a new home shower. As a PhD computer scientist, I absolutely HATE that everything now has to be connected to wifi and the cloud. Nothing should be connected to the cloud because of reasons like this. There very easily could have been a port added to manually update the system, but they decided to cheap out and not have one to get all of your information. I will never recommend this product to anyone. **Developer response:** Hello C14cormanc. Thank you for your feedback. We are sorry to hear about your experience with your Moen Smart Shower. We recommend connecting your Smart Shower to Wi-Fi to receive the latest feature updates and enhancements. The router you are connecting your Smart Shower to must be compatible with 802.11 b/g/n and work on 2.4 GHz with WPA/WPA2 security. Our product specialists would be delighted to assist you with connecting your Smart Shower to your home Wi-Fi. They can be reached directly at smarthome@moen.com or 1-800-289-6636, option 8. ### 2/5 — Can not set up account *2024-08-31, version 3.6.0* This app is lesx than expected. Cannot accept the terms and conditions on my iPhone. Have reinstalled the app numerous times. Very disappointing ### 1/5 — Fix your app and stop referring to troubleshooting *2024-08-23, version 3.6.0* I’ve been using this app for several years. I often find that when working with Alexa you have to deactivate and reinstall u by moen to get it to work. Look at all the negative reviews confirming the same… and y’all just say call us for troubleshooting… This reflects on the quality of your products, fix the app and stop making excuses, … maybe you won’t get these negative reviews, and maybe you would sell more of these systems. ### 1/5 — ARE YOU SERIOUS!?? *2024-05-22, version 3.5.1* I’m an IT professional with over 16 years of experience, I know what I’m talking about - Fix the app!!! For several weeks now I can’t connect it *back* to the app! Edit: I’ve contacted their support, and they were not able to help me. It looks like there’s a problem with their cloud servers - it keeps failing on Step 3 (Registering) ### 1/5 — Great .. for a few Months. *2024-04-22, version 3.5.1* Zero online support. Enter a 4-6 digit pin … but it’s 8 and and now has a QR code that is of no help. Now my $900 shower valve doesn’t work at all. Please fix! ### 1/5 — Garbage *2024-04-18* Terrible experience. I changed wifi carriers and I’ve been trying ever since to try and get this thing connected. I removed the shower and tried to get it back. It hangs up at the registration screen. I deleted app and downloaded and my shower suddenly showed up again and it says it’s all connected but it is not. ### 1/5 — Not working *2024-04-18, version 3.5.1* Just installed. The buttons work fine. The app will not connect or even do a thing. Really. Fix this. ASAP. ## Most critical reviews (10 lowest-rated) ### 1/5 — Flaky and obsolete product *2026-04-06* We bought the moen shower a few years ago. This is our second smart shower. The first was about 5 years ago and worked great. This shower never worked like the first shower. We couldnt get it to connect to Alexa and the temp would not go above 105. Both things we could do on our previous house. The set up was also more challenging with 2.4 and 5 ghz networks. We now have new phones and are on 6ghz networks. The moen shower can not be found o the network, at all. My husband and i both have computer science degrees and he specialized in networks. Our shower has also become unreliable. We regularly have to unplug and plug back in. I now hate my shower. I don’t like cold showers. Eventually we will be replacing the system to a reliable manual system. So disappointing. ### 1/5 — The reviews are true! *2026-03-29* Just like the reviews say, connecting to the device never works. I have been on phone with support, done everything their online logs say to do, I have a UniFi WiFi system with 6 access points and have created a separate 2.4ghz channel. Nothing works. It keeps telling me the app has timed out. Not only do the options within the U by Moen unit not make sense without their directions (for instance, having to choose to setup an Android/Google device in order to setup your iPhone), even when you do that, you wait for 5 full minutes for it to just tell you that app has timed out. It shouldn’t be this hard. I try every now and then when I have free time and we’re going on a month now of it not being connected to our phone. Without pairing to the app (and I don’t know if you can do it in the app), I can’t dim or just turn the screen off for night/evening showers or just to turn off in general, you can’t change the clock or screen, etc. It’s very frustrating ### 1/5 — Won’t connect *2026-03-19, version 3.7.1* Your app is terrible. I am following the directions exactly as described in your documents. The app gets to step 3 of 3, the smart shower looks like it power cycles and when it is back on it says it’s not connected to WiFi and the app is stuck at 3 of 3 until it throws me an error. Absolute garbage ### 1/5 — Garbage *2026-02-19, version 3.7.1* Won’t ever connect to the Moen network to set up the device, so this app is worthless ### 1/5 — Worse than awful *2026-02-11, version 3.7.1* Very buggy. Unable to connect controller with this app or with android version. It keeps crashing. ### 1/5 — Horrible app *2025-11-06, version 3.7.0* Installed this system in my new home 3 yrs ago. The system goes done once or twice per month and can’t connect to the internet no matter what! ### 1/5 — Doesn’t connect to the app *2025-10-12, version 3.7.0* We moved house, there’s a Moen ‘smart’ shower here. It’s not very smart. The instructions to connect it to one of the various Moen apps do not align with what appears on the screen of the device. Moral of the story, don’t invest in smart technology, invariably the manufacturer won’t support it after a year or two. Might as well buy a normal shower. ### 1/5 — Worthless *2025-07-07, version 3.7.0* Flat out does not work on apple or android. I have 5 Airbnbs. All do not work on several networks. Broken ### 1/5 — Unacceptable *2025-06-25, version 3.7.0* I don’t understand why Moen cannot develop one single app for all of their smart plumbing devices and put some extra effort into the development and the features. It is impossible to use this app as it is with the Moen U control shower. ### 1/5 — Waste of time connecting to wifi *2025-06-08, version 3.7.0* Does not connect. Create a better app. This wasted so much of my time to try & configure this. Moen needs to create a better app for a device that costs $$$$ ## Most praised reviews (10 highest-rated) ### 5/5 — New feature ask - Arizona MST *2024-04-18, version 3.5.1* App works great. I’d like to request a feature for you to add Arizona - Mountain Standard Timezone, this way we don’t have to change time zones twice a year since we don’t observe daylight savings time. ### 5/5 — PLEASE, let me set my wallpaper. *2024-01-04* The app is OK, there are some connection issues but, once it’s up and running there is a sense of instant feedback when you open up the app. Keep in mind, I’ve just installed this system a couple of days ago an haven’t used it yet, since it’s a new construction… ### 5/5 — Time zone *2020-11-04, version 3.0.3* I am using the U by Moen in Brazil for the past 2 years. Everything works perfectly. The only negative point is the time zone. The app does not include the time zone in brazil. Is there anyway you can add that time zone or at least allow users to set up the time without being restricted by the time zones given in the app ? ### 5/5 — Great! *2017-11-16* The app works great. Quick, responsive, easy to use. Well designed. I’d like to see to more customization for the shower screen. Would be great if it had more Apple and Siri functionality. Possible reminder on when to clean the shower, perform maintenance? Keep up the good work. ### 4/5 — What Worked for Me *2025-10-20* Started our bathroom renovation this past July and bought this system on plumber’s advice. When it came time to installing and activating, I read reviews and was TERRIFIED that we had made a big mistake.. I began the installation and hit a snag right away, so I called Moen. To my surprise, customer service was AWESOME, and I only held for 1 min. Rep told me my unit was defective and they sent another right away by FedEx. Here’s the IMPORTANT part. When you set this up, you MUST ensure your devices are connected to a 2.4 GZ network and NOT a 5.0 GZ network!!! I read so many reviews and I really feel this is where many of the difficulties are encountered. I use an EERO WiFi mesh router and it allows you to setup a dedicated 2.4 GZ network. The rep walked me through how to setup this process and the unit started working IMMEDIATELY and completely without issue. It’s actually a GREAT system and makes the shower SO fabulous!! These are my 2 cents that actually worked. I’d also say to feel free and pickup the phone and call Moen - their support is wonderful, and call your WiFi provider to make SURE you are connecting to a 2.4 GZ network - it won’t work otherwise.. ### 4/5 — Works well once setup *2024-03-17, version 3.4.0* I love the smart shower which should get a 5 stars if app installation issues had not occurred. I installed almost two years ago and hope issues are fixed. If they are this is a five star. ### 4/5 — Works great…but…. *2022-07-12, version 3.0.4* We live in Arizona and do not observe Daylight Savings Time. I have not found any setting on the app to disable the clock from changing twice a year, so half the time, the clock on the display on the controller is incorrect. It would be great if an update would fix this. ### 4/5 — Works *2021-02-11, version 3.0.4* Just working on installing this but so far seems responsive. Wish there was a setting to turn off the annoying on sound the device plays. ### 4/5 — Almost flawless *2019-10-14, version 3.0.0* I am writing this review because of all the bad reviews I was reading. My controller has been up 7 months now. I control in the morning using Alexa. I have the shower grouped with Hue lights. It has been nearly flawless. I think those have issues need to look at their setup, that the Moen hardware. Only one time can I say I had an issue. After a power outage the system Woosley not respond. I cut the power to it for about 30 minutes and then it booted back up. I can’t give it 5 stars, well because nothing is perfect. ### 4/5 — Update *2019-08-23, version 3.0.0* Moen’s customer service has been exceptional! I appreciate the lengths they’ve gone to fix my issues and get my controller working. Now that the app is up and running it works well. There are some issues like the fact that you can’t add the shower to scenes in HomeKit and you can’t activate your presets through Siri. I assume future updates will fix this. For now I’m pleased that they’ve come so far. It’s been a long wait but worth it. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*