# U-Haul: Moving Made Easier® — Easy Truck Rental & Storage

> Mobile app for booking, managing, and executing moving truck rentals. (iPhone/iPad app by U-Haul International, Inc..)

- Source: https://appshunter.io/ios/app/u-haul-moving-made-easier/id989307692 (this page in markdown: same URL + `.md`)
- Developer: [U-Haul International, Inc.](https://appshunter.io/developer/428381989)
- Category: Travel, Lifestyle
- Price: Free
- Rating: 4.50/5 from 218,071 App Store ratings · 818 written reviews indexed
- Age rating: 4+
- Requires: iOS 16.0 · 187 MB
- Languages: American English, Canadian French, Latin American Spanish
- Released: 2015-05-25
- Data updated: 2026-09-15
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/u-haul-moving-made-easier/id989307692/reviews.md

## What is U?

Get moving in minutes with U-Haul, your local moving truck rental. Get an instant quote, reserve a truck, trailer, propane tank, and more with just a few taps. Modify your reservation on the go, and pick up or return your rental any time, day or night. It's Moving Made Easier®. Rent propane tanks, storage for moving supplies, a truck, or a trailer for home improvement projects in minutes, modify your rental with ease every step of the way, and pick up or drop off your rental on your schedule with just a few taps. It's truly Moving Made Easier®. It’s the fastest and most secure way to manage your move!

Not sure where to begin with your truck or storage rental? Use the location finder to search for U-Haul stores near you that offer the products and services you need. Easily save your favorite locations for quick and convenient access. Click to call or get directions with just a few taps in the U-Haul App.

Do you need help with your rental? Our app provides you with immediate solutions. Request roadside assistance, chat with a U-Haul representative, or send us an email – all from your mobile device, 24/7.

Download U-Haul today to get started!

U-HAUL APP FEATURES:

FROM PROPANE TANKS TO TRUCKS: UNLOCK EASY RENTAL AND ORDER MODIFICATIONS
- Rent trucks, trailers for home improvement projects, storage containers for moving supplies, and more. 
- Go beyond local moving truck rentals when you reserve a propane tank today.
- Create a custom profile with your preferred payment method and driver's license to skip the counter and reserve a truck or trailer in minutes
- Get an instant quote, manage your order, and review your rental history.
- Your U-Haul journey stays with you wherever you go.


FASTER CHECKOUT WITH MOBILE PICKUP AND MOVING SUPPLIES RETURNS
- Pick up and return your home improvement supplies, propane tank, trailer, or truck rental with just a few taps on your device, any time.
- All you need is a mobile device with an internet connection and a camera.


ROAD SIDE ASSISTANCE & 24/7 ONLINE LOCAL MOVING TRUCK RENTAL CHAT
- Use the live chat feature or email us for 24/7 support.
- Get the help you need when you need it, such as extending your rental, viewing helpful resources, or chatting with a U-Haul representative.
- Quickly find a U-Haul location near you with the products and services you need.
- If you have issues with your rental, start a request with Roadside Assistance wherever you are and get back on the road as soon as possible.

## Key features

- Instant quotes
- Reservation management
- Order tracking
- Skip-the-counter pickup/return
- Rental history
- 24/7 support
- Location finder

## Chart rankings

- #19 in Top Free · Travel (US App Store)

## What do users think of U?

Overall sentiment: negative

**Pros**

- 🚀 Quick and painless rental process
- 👍 Friendly and helpful staff
- 🚀 Contactless pickup and return

**Cons**

- 🐛 Frequent app crashes and freezes
- 🐛 Unreliable mobile check-in and return features
- 🐛 Missing or incorrect rental items
- 🐛 Confusing and inconsistent app experience
- 🐛 Slow and unresponsive app

**Commonly reported bugs**

- App freezes when trying to find rates
- Unable to upload required photos during rental process
- App loses rental data during check-in or return
- Inconsistent behavior when navigating app screens

**Most requested features**

- Improve app stability and reliability
- Streamline check-in and return process
- Provide better communication on rental changes
- Enhance mobile app functionality

## Recent user reviews (10 of 818)

All indexed reviews: https://appshunter.io/ios/app/u-haul-moving-made-easier/id989307692/reviews.md

### 1/5 — Pathetic

*2026-09-13, version 3.11.7*

The only thing worse than this app is their pathetic customer support.  Could not even login to the app.

### 1/5 — Term agreement keeps popping up

*2026-09-13, version 3.11.7*

Hi with this version the terms of service agreement keeps popping up every time I navigate to a new tab in the app. I confirm it and it pops up again.

### 2/5 — Bad app

*2026-09-12, version 3.11.7*

I’ve used this app 5 times this year in my current move. Half the time the app doesn’t work correctly resulting in you waiting on hold to get support during your active reservation. Currently I have spent 35 minutes trying to start my reservation (now on my second customer service call) and it’s as a direct result of the app not functioning correctly

### 1/5 — Just talk to the people

*2026-09-12, version 3.11.7*

App says return truck, make sure you have everything and it’s locked and parked legally where you got it, put keys in lockbox and you’re all set, great. Still shows up as active on account click return truck again. Now app says take picture of odometer, well I can’t do that because you already told me to lock it and return the key. Just go talk to the counter folks.

### 1/5 — Stupid App

*2026-09-12, version 3.11.7*

⭐️ 1 Star

This app is incredibly frustrating to use. I often open it just to quickly check a price or get a simple answer, but the app makes everything unnecessarily complicated and inconvenient. I have thousands of questions and things I want to check, and many times I simply close your app and go to another company because their apps are much easier and faster to use.

At this point, I only use your app when I’m already nearby and need something immediately. Otherwise, I’d rather use a competitor.

I honestly don’t understand who designed this experience or why anyone thought it was a good idea. You are losing customers simply because the app is so inconvenient.

This is actually my first negative app review, but this experience deserves 1 star. If other customers feel the same way, please like this review or leave your own feedback so the company finally pays attention and improves the app.

### 2/5 — 2 stars is generous

*2026-09-11, version 3.11.7*

If you’re looking for a terrible experience, look no further than U-Haul and their terrible app.

### 1/5 — Poor

*2026-09-11, version 3.11.7*

App doesn’t work at all if someone before you had the same phone number. Really poor design decision there.

### 3/5 — Langue

*2026-09-11, version 3.11.7*

Pas de français

### 5/5 — Precision Elite

*2026-09-08, version 3.11.7*

Moving Help from Precision Elite was outstanding.  Professional and experienced.

### 1/5 — Over a half hour attempting app-only pickup

*2026-09-07, version 3.11.7*

App won’t let you presenter your name/addrss/ID before arriving. 

Rejected driver license photo because app doesn’t let you upload a good picture and their in-app camera doesn’t let you zoom or focus. and said it needed to call a random contact of mine not using my phone number. 

App would not accept any picture. Took nearly 100 photos and none of them were accepted. 

Completely unable to finish the checkout process. 

Finally just took the vehicle because I had the keys. 

Terrible experience that took way too long and couldn’t even finish.

## Frequently asked questions about U

### What can I do with the U-Haul app?

The app allows you to get instant quotes for moving trucks, start or modify reservations, track your orders, and manage your rental history. You can also pick up and return rentals directly through the app, skipping the counter.

### How do I pick up or return a truck using the app?

You can pick up and return your rental truck with just a few taps on your device, at any time. This feature allows you to complete the process without needing to visit a physical U-Haul location.

### Is the U-Haul app free to use?

Yes, the U-Haul app is free to download and use. The app itself does not have a cost, and you only pay for the rental services and any associated products you choose to book.

### What kind of support is available through the app?

The app offers 24/7 support through a live chat feature and email. You can also find answers to common questions and access resources within the app's FAQ section.

### Can I find U-Haul locations near me?

Yes, the app includes a feature to quickly find a U-Haul location near you. This helps you locate the nearest facility that offers the specific products and services you need for your move.

## Version history (last 5 releases)

### 3.11.8 — 2026-09-14

Version 3.11.8 - What’s New

New: We've streamlined the login experience for U-Haul Business Account customers.

Improved: The Orders tab now shows more order history with enhanced filtering.

Added: You can now back up content saved in the My Belongings Organizer® tool with cloud support

Fixed: Minor bug fixes and improvements

### 3.11.7 — 2026-08-11

Version 3.11.7 - What’s New

New: We've streamlined the login experience for U-Haul Business Account customers.

Improved: The Orders tab now shows more order history with enhanced filtering.

Added: You can now back up content saved in the My Belongings Organizer® tool with cloud support

Fixed: Minor bug fixes and improvements

### 3.11.6 — 2026-08-10

Version 3.11.6 - What’s New

New: We've streamlined the login experience for U-Haul Business Account customers.

Improved: The Orders tab now shows more order history with enhanced filtering.

Added: You can now back up content saved in the My Belongings Organizer® tool with cloud support

Fixed: Minor bug fixes and improvements

### 3.11.4 — 2026-07-29

Version 3.11.3 - What’s New

New: We've streamlined the login experience for U-Haul Business Account customers.

Improved: The Orders tab now shows more order history with enhanced filtering.

Added: You can now back up content saved in the My Belongings Organizer® tool with cloud support

Fixed: Minor bug fixes and improvements

### 3.11.3 — 2026-07-29

Version 3.11.3 - What’s New

New: We've streamlined the login experience for U-Haul Business Account customers.

Improved: The Orders tab now shows more order history with enhanced filtering.

Added: You can now back up content saved in the My Belongings Organizer® tool with cloud support

Fixed: Minor bug fixes and improvements

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## More apps by U-Haul International, Inc.

- [Moving Helper®](https://appshunter.io/ios/app/moving-helper/id1453702238)

All apps by U-Haul International, Inc.: https://appshunter.io/developer/428381989

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-15.*