# U-Haul: Moving Made Easier® — user reviews > 818 indexed App Store user reviews of U by U-Haul International, Inc., rated 4.50/5 from 218,071 ratings. - Source: https://appshunter.io/ios/app/u-haul-moving-made-easier/id989307692/reviews - App overview in markdown: https://appshunter.io/ios/app/u-haul-moving-made-easier/id989307692.md - Rating breakdown: 5★ 169,077 · 4★ 20,223 · 3★ 9,133 · 2★ 4,871 · 1★ 14,767 ## What do users think of U? Overall sentiment: negative **Pros** - 🚀 Quick and painless rental process - 👍 Friendly and helpful staff - 🚀 Contactless pickup and return **Cons** - 🐛 Frequent app crashes and freezes - 🐛 Unreliable mobile check-in and return features - 🐛 Missing or incorrect rental items - 🐛 Confusing and inconsistent app experience - 🐛 Slow and unresponsive app **Commonly reported bugs** - App freezes when trying to find rates - Unable to upload required photos during rental process - App loses rental data during check-in or return - Inconsistent behavior when navigating app screens **Most requested features** - Improve app stability and reliability - Streamline check-in and return process - Provide better communication on rental changes - Enhance mobile app functionality ## Newest reviews (19 of 818) ### 2/5 — Bad app *2026-09-12, version 3.11.7* I’ve used this app 5 times this year in my current move. Half the time the app doesn’t work correctly resulting in you waiting on hold to get support during your active reservation. Currently I have spent 35 minutes trying to start my reservation (now on my second customer service call) and it’s as a direct result of the app not functioning correctly ### 2/5 — 2 stars is generous *2026-09-11, version 3.11.7* If you’re looking for a terrible experience, look no further than U-Haul and their terrible app. ### 3/5 — Langue *2026-09-11, version 3.11.7* Pas de français ### 2/5 — truck checkout process is an utter failure *2026-09-05, version 3.11.7* The truck checkout process is an utter failure. With a full connection I am unable to add photos successfully to document the condition of the truck. I press add photo, take a picture, and then when the screen returns, the photo does not appear in line and the skip button does not go away . nothing on screen indicates the upload status of the photo or whether or not it failed or succeeded. And every time I switch between taking the next photo category,, the comment field clears of all the text that I just finished typing up. and since I can't upload any photo successfully, the app pushes back on me, continuing with a skip because "At least one photo must be uploaded." Aggravating and useless. ### 2/5 — The app doesn’t work when picking up rental *2026-08-30, version 3.11.7* We picked up our rental truck yesterday. You have to fill in contacts for a second time, even though you filled them out with your reservation, then the app just fell apart. It wanted me to take pictures of the truck from all sides, which I did, but it wouldn’t save them. I tried three times. I finally gave up and hoped it wouldn’t be a problem later. I guess I’ll find out when I drop it off. Very frustrating. ### 2/5 — Reservation *2026-08-30, version 3.11.7* I reserved my rental and had the option to either pick it up through the app or through the counter. With it being busy, I chose the app. Came to pick it up and they instructed me to still wait in line and talk to someone at the counter. So why even give me a choice? So stupid ### 1/5 — Complete garbage *2026-08-30, version 3.11.7* Will not even allow you to get to booking without crashing. Do yourself a favour and just check in with staff on location. Not worth even being in the App Store. ### 1/5 — Disappointing *2026-08-30, version 3.11.7* In app camera refuses to focus. The app wouldn’t accept any of my pictures of the outside of the truck and I wish it let me submit my license when I was home instead of when I drove 20 minutes to the location to pick up the truck horrible pick up experience. ### 1/5 — No email sign in option ! *2026-08-30, version 3.11.7* The option forcing sign in only using phone number does not make sense ### 1/5 — Worst App I’ve ever used *2026-08-29, version 3.11.7* Why does this app have a good rating? It’s absolutely terrible. ### 1/5 — Registered profile but shows error *2026-08-29, version 3.11.7* Too late to learn that this app does not have your profile, unable to locate your reservation, fails to do anything its promised to do ### 1/5 — Reservations And Completed *2026-08-28, version 3.11.7* My reserved trucks and my completed services keep mixing up. You guys really need to update your app. I can’t edit a reservation without the app thinking I’m on a different reservation and it’s frustrating. ### 1/5 — Uhaul refused 2nd form of payment and stole loaded truck *2026-08-27, version 3.11.7* So to start, the initial contract was three days, around August 3. We had to keep extending it, because we are elderly people. Then there was a problem that they refused a second form of payment to keep extending the truck. My 79 year old mom has cancer and dementia, deaf too. Uhaul corporate information claimed that we had not contacted them in 10 days, which wasn’t true at all. We made contact on Saturday and Wednesday. Yet while my mom was talking to them, around 4 PM Wednesday, they were stealing the truck and cutting the chains on my trailer down to 2 inches. So here we are at a new location where they have delivered the truck and told us elderly people that we had 72 hours to remove our things from the truck that took us 3 weeks to pack and the truck will not start and the tires have been deflated. We were told by our original, Uhaul managerThat we would be able to pay off the first contract and re-rent the very same truck.Instead they are treating us like criminals as if they don’t recall that I’ve rented more than $10,000 worth of trucks since December 3, 2024 when I was wrongfully evicted from my inheritance byAttorneys hired by the Catholic Church. Our original U-Haul manager was a God-sent earth angel/Saint who helped us out multiple times over the last year and a half that we’ve been stuck out in this almost homeless position. .Unfortunately, Uhaul has decided to demote him because supposedly he wasn’t making enough money for them? Clearly, the Uhaul Corporate has a very short memory because they don’t even keep track of how much money I’ve spent with them. you would imagine that having a steady income like we have provided with our eight storages and multiple trucks would be more than enough to be respectful to the customer? Do you know if one truck cost me $1000 for one month and then 4 of My storages cost $700 a month, I don’t understand how they are missing their money? Will these hapless young men have put us in touch with some other managers in corporate and presumably they’re going to repair the truck so that we can get to our destination 100 miles away,Rather than treating us like criminals and telling us to move our possessions. We should be getting a call here later this afternoon that the truck has been repaired. God help me, but I hope it’s true. I don’t know if I need to start a business account with U-Haul so they can keep track of how much money I keep spending with them?Did I mention that it is August and we have 106° temperatures here in Houston? I was trying to avoid heat stroke because by noon I started feeling nauseous. It’s still August!! ### 1/5 — App is Useless *2026-08-26, version 3.11.7* I have tried so many times to login to the app. It says it will send me a one time code. That code never arrives. I go in and try to do it again, it asks for more information. Then it gives me an error code. This is probably seven tries over multiple weeks. ### 2/5 — Stopped Working *2026-08-25, version 3.11.7* I signed up for a locker at the U-Haul facility in Bolingbrook. I was able to use the app for about five weeks before it completely went haywire. I was not able to login with an access code that wasn’t ever sent to me or pay my locker fee. ### 1/5 — This is a horrible app *2026-08-25, version 3.11.7* A third grader could have done better. ### 3/5 — Gas level *2026-08-24, version 3.11.7* The new update makes it difficult to find gas level, it used to be on the order information. Now it’s nowhere to be found ### 1/5 — Very Buggy *2026-08-23, version 3.11.7* When trying to edit any of my vehicle reservation details, I get a blank white screen. ### 1/5 — Doesn’t work *2026-08-23, version 3.11.7* Doesn’t work. Spinning wheel of death. ## Most critical reviews (10 lowest-rated) ### 1/5 — Pathetic *2026-09-13, version 3.11.7* The only thing worse than this app is their pathetic customer support. Could not even login to the app. ### 1/5 — Term agreement keeps popping up *2026-09-13, version 3.11.7* Hi with this version the terms of service agreement keeps popping up every time I navigate to a new tab in the app. I confirm it and it pops up again. ### 1/5 — Just talk to the people *2026-09-12, version 3.11.7* App says return truck, make sure you have everything and it’s locked and parked legally where you got it, put keys in lockbox and you’re all set, great. Still shows up as active on account click return truck again. Now app says take picture of odometer, well I can’t do that because you already told me to lock it and return the key. Just go talk to the counter folks. ### 1/5 — Stupid App *2026-09-12, version 3.11.7* ⭐️ 1 Star This app is incredibly frustrating to use. I often open it just to quickly check a price or get a simple answer, but the app makes everything unnecessarily complicated and inconvenient. I have thousands of questions and things I want to check, and many times I simply close your app and go to another company because their apps are much easier and faster to use. At this point, I only use your app when I’m already nearby and need something immediately. Otherwise, I’d rather use a competitor. I honestly don’t understand who designed this experience or why anyone thought it was a good idea. You are losing customers simply because the app is so inconvenient. This is actually my first negative app review, but this experience deserves 1 star. If other customers feel the same way, please like this review or leave your own feedback so the company finally pays attention and improves the app. ### 1/5 — Poor *2026-09-11, version 3.11.7* App doesn’t work at all if someone before you had the same phone number. Really poor design decision there. ### 1/5 — Over a half hour attempting app-only pickup *2026-09-07, version 3.11.7* App won’t let you presenter your name/addrss/ID before arriving. Rejected driver license photo because app doesn’t let you upload a good picture and their in-app camera doesn’t let you zoom or focus. and said it needed to call a random contact of mine not using my phone number. App would not accept any picture. Took nearly 100 photos and none of them were accepted. Completely unable to finish the checkout process. Finally just took the vehicle because I had the keys. Terrible experience that took way too long and couldn’t even finish. ### 1/5 — Fix the camera *2026-09-04, version 3.11.7* Please allow the camera to focus so that way the front of the driver’s license will not be blurry and have to constantly be resubmitted for verification. It should not take 30 minutes to get an acceptable photo for verification. Also, the verification process should not time out if both parties are active. ### 1/5 — The worst *2026-09-02, version 3.11.7* U-Haul’s entire experience is probably the worst out there ### 1/5 — Horrible App *2026-09-01, version 3.11.7* Do not use in app pick up or drop off. The app will crash before you get through the entire process. The location you reserve from will not be able to help. And you will have to call in (and wait) to get any assistance. ### 1/5 — Broken, Doesn’t register photos *2026-09-01, version 3.11.7* I’m stuck in the uhaul office trying to find the clerk who disappeared, because the app isn’t registering any of the photos I’ve taken, which is a mandatory step for completing the checkout process. Because god forbid we have employees take care of any of this stuff these days. ## Most praised reviews (10 highest-rated) ### 5/5 — Precision Elite *2026-09-08, version 3.11.7* Moving Help from Precision Elite was outstanding. Professional and experienced. ### 5/5 — Jireh Rafa moving helpers *2026-08-09, version 3.11.4* We used the moving company Jireh Rafa for help moving from my storage unit to our house. Jireh Rafa is made up of two men who have known each other for 15 plus years. Oscar and Roger work together so well moving boxes and shelving units and little things here and there, everything. They can practically finish each others sentences. They are humble people. They work hard and hardly want to take a break. They were masters at loading everything and then unloading. I think they must love Tetris. If you need help with moving, these two guys are the ones. The company name is Jireh Rafa. Give them a try. You will be amazed at their strength, professionalism and their kindness. I couldn’t be happier with their work. It was worth every penny. ### 5/5 — Storage emptying *2026-08-03, version 3.11.4* These guys are awesome they made it possible for me to completely empty my storages spaces saving me hundreds per each month Thank you!!!! ### 5/5 — Great help! *2026-07-27, version 3.11.2* Shana was OUTSTANDING! ### 5/5 — U Haul *2026-07-24, version 3.11.1* Great experience, easy, timely and delivery was exceptional. Delivery Drivers are all women, friendly , kind and know what they are doing! Would highly recommend. ### 5/5 — Have to reinstall and reregister to get it to work *2026-07-17, version 3.11.0* I couldn’t sign in with my website based password. Found I had to remove and reinstall the app. Then create a new phone based account through it. Now it works fine. ### 5/5 — Zoe The Marvelous *2026-07-04, version 3.11.0* We were under the gun to get our moving plans in order and Zoe came to our rescue. She was outstanding in all aspects of customer support AND truly put our minds at ease. Thank you again Zoe for being there for us today . ### 5/5 — Overhaul the app *2026-06-30, version 3.11.0* Terrible. Have to restart from the beginning with any changes you want to make. Also, camera doesn’t allow you to focus so images are blurry. Which they won’t accept. Worse app I’ve used in a long time. ### 5/5 — Great *2026-05-26, version 3.10.3* Thanks to Ms. Briana for providing us with great service and got us in and out ### 5/5 — Thank you! *2026-04-26, version 3.10.1* The guys at the Helena MT Lyndale Ave U-Haul ALWAYS provide great service from reservation, to pick up and right straight thru to returning the vehicle or trailer!! I’m grateful to work with them for my rental needs!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-15.*