# U-Haul — Moving Made Easier®

> Mobile app for booking, managing, and executing moving truck rentals. (iPhone/iPad app by U-Haul International, Inc..)

- Source: https://appshunter.io/ios/app/u-haul/id989307692 (this page in markdown: same URL + `.md`)
- Developer: [U-Haul International, Inc.](https://appshunter.io/developer/428381989)
- Category: Travel, Lifestyle
- Price: Free
- Rating: 4.50/5 from 217,939 App Store ratings · 777 written reviews indexed
- Age rating: 4+
- Requires: iOS 16.0 · 185 MB
- Languages: American English, Canadian French, Latin American Spanish
- Released: 2015-05-25
- Data updated: 2026-08-28
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/u-haul/id989307692/reviews.md

## What is U?

Get Moving Faster with the U-Haul app. Wherever you’re headed, our app is designed for Moving Made Easier®. Get an instant quote, start or modify your reservation, track your orders, and so much more, all from your mobile device. It’s the fastest and most secure way to manage your move!

- Pick up and return your rental with just a few taps on your device, any time.
- Sign in with your custom profile to skip the counter and reserve in minutes.
- Get an instant quote, manage your order, and review your rental history.
- Use the live chat feature or email us for 24/7 support.
- View FAQs and resources to answer your questions. 
- Quickly find a U-Haul location near you with the products and services you need.

## Key features

- Instant quotes
- Reservation management
- Order tracking
- Skip-the-counter pickup/return
- Rental history
- 24/7 support
- Location finder

## Chart rankings

- #9 in Top Free · Travel (US App Store)
- #181 in Top Free (US App Store)

## What do users think of U?

Overall sentiment: negative

**Pros**

- 🚀 Quick and painless rental process
- 👍 Friendly and helpful staff
- 🚀 Contactless pickup and return

**Cons**

- 🐛 Frequent app crashes and freezes
- 🐛 Unreliable mobile check-in and return features
- 🐛 Missing or incorrect rental items
- 🐛 Confusing and inconsistent app experience
- 🐛 Slow and unresponsive app

**Commonly reported bugs**

- App freezes when trying to find rates
- Unable to upload required photos during rental process
- App loses rental data during check-in or return
- Inconsistent behavior when navigating app screens

**Most requested features**

- Improve app stability and reliability
- Streamline check-in and return process
- Provide better communication on rental changes
- Enhance mobile app functionality

## Recent user reviews (10 of 777)

All indexed reviews: https://appshunter.io/ios/app/u-haul/id989307692/reviews.md

### 1/5 — App doesn’t work, won’t send sign in code

*2026-08-18, version 3.11.7*

I can’t sign in to the mobile app. I put in my phone number to sign in. It says a code has been sent but I never get anything and when trying to resend I’m told it’s failed. Seems like the whole SMS provider is down and the app is useless

### 1/5 — App failed at the only two things I needed it to do

*2026-08-17, version 3.11.7*

installed the U-Haul app for one reason: to get propane from the West Seattle location.

The app showed 322 gallons of propane available, so I drove there. Once I arrived, I used the app’s “request service” feature, since the location no longer has the doorbell they used to use. I waited several minutes. Nothing happened. I requested service again. Still nothing.

Eventually I went inside, where an employee told me they were out of propane for the day.

So the app failed on both things that mattered: it told me propane was available when it wasn’t, and its service-request feature failed to get anyone to come outside.

The app itself was easy enough to use. Unfortunately, it just made it very efficient to get completely inaccurate information and no service.

### 1/5 — Nothing works

*2026-08-17, version 3.11.7*

U-Haul app is so glitchy that I can’t even sign-up/register on the app prior to my move. Then when I tried to contact support to get help the app would not even let me click to start the Support Chart to troubleshoot

### 2/5 — Truck reservations work but equipment photo check-in is broken

*2026-08-17, version 3.11.7*

The app works fine for reserving a new truck. But the process of uploading photos of the different views of the vehicle when checking in or out does not work 90% of the time. You take the photo for one view and then when you take the photos for the next view, the previous photo just vanishes. Or get through taking all of the photos and when you submit them, you end up on the same image upload screen with all photos gone. I have had to “glitch” my way through 2 truck rentals to successfully do any pick up or drop off after hours. Fortunately I did not get stuck completely and was able to guess my way to a workaround. It’s a terrible experience.

### 1/5 — App

*2026-08-16, version 3.11.7*

Worst app in existence

### 1/5 — Failed login bug

*2026-08-16, version 3.11.7*

Would be great to be able to log in. I can do so on the website and not here. Have done app delete and reinstall and still no success

### 1/5 — Fundamentally unnecessary

*2026-08-16, version 3.11.7*

Everything essential this app does could be handled in-browser. Except the data collection, of course.

### 1/5 — Useless

*2026-08-15, version 3.11.7*

Opens to empty webpages. There’s no excuse for this in 2026.

### 2/5 — Glitchy and confusing

*2026-08-15, version 3.11.7*

The app was glitching when I had to upload a picture. Every time I tried to upload a picture it would create a new tab within the app with no pictures uploaded. It took me forever to realize I had to back arrow to the page with the pictures. It was annoying because I had to go to my apartment by a certain time to get my key. I’m also flabbergasted that we aren’t able to do most of the information before we arrive for pickup and a lot of the things you enter at the initial reservation you have to re enter at pickup. My recommendation is that when you arrive all you have to do left is take pictures of the vehicle and get the key. And drop off was also a hassle. You are allowed to say no location preference for dropoff but upon doing the dropoff through the app you now get an error. So why provide the option. I had to do text support to figure this out and she entered the location for me so I could continue. I almost missed my train because of this. Overall this app needs a lot of changes.

### 1/5 — Junk for trying to pickup truck

*2026-08-14, version 3.11.7*

Will not accept id pictures very displeased

## Frequently asked questions about U

### What can I do with the U-Haul app?

The app allows you to get instant quotes for moving trucks, start or modify reservations, track your orders, and manage your rental history. You can also pick up and return rentals directly through the app, skipping the counter.

### How do I pick up or return a truck using the app?

You can pick up and return your rental truck with just a few taps on your device, at any time. This feature allows you to complete the process without needing to visit a physical U-Haul location.

### Is the U-Haul app free to use?

Yes, the U-Haul app is free to download and use. The app itself does not have a cost, and you only pay for the rental services and any associated products you choose to book.

### What kind of support is available through the app?

The app offers 24/7 support through a live chat feature and email. You can also find answers to common questions and access resources within the app's FAQ section.

### Can I find U-Haul locations near me?

Yes, the app includes a feature to quickly find a U-Haul location near you. This helps you locate the nearest facility that offers the specific products and services you need for your move.

## Version history (last 5 releases)

### 3.11.7 — 2026-08-11

Version 3.11.7 - What’s New

New: We've streamlined the login experience for U-Haul Business Account customers.

Improved: The Orders tab now shows more order history with enhanced filtering.

Added: You can now back up content saved in the My Belongings Organizer® tool with cloud support

Fixed: Minor bug fixes and improvements

### 3.11.6 — 2026-08-10

Version 3.11.6 - What’s New

New: We've streamlined the login experience for U-Haul Business Account customers.

Improved: The Orders tab now shows more order history with enhanced filtering.

Added: You can now back up content saved in the My Belongings Organizer® tool with cloud support

Fixed: Minor bug fixes and improvements

### 3.11.4 — 2026-07-29

Version 3.11.3 - What’s New

New: We've streamlined the login experience for U-Haul Business Account customers.

Improved: The Orders tab now shows more order history with enhanced filtering.

Added: You can now back up content saved in the My Belongings Organizer® tool with cloud support

Fixed: Minor bug fixes and improvements

### 3.11.3 — 2026-07-29

Version 3.11.3 - What’s New

New: We've streamlined the login experience for U-Haul Business Account customers.

Improved: The Orders tab now shows more order history with enhanced filtering.

Added: You can now back up content saved in the My Belongings Organizer® tool with cloud support

Fixed: Minor bug fixes and improvements

### 3.11.2 — 2026-07-24

Version 3.11.2 - What’s New

New: We've streamlined the login experience for U-Haul Business Account customers.

Improved: The Orders tab now shows more order history with enhanced filtering.

Added: You can now back up content saved in the My Belongings Organizer® tool with cloud support

Fixed: Minor bug fixes and improvements

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## More apps by U-Haul International, Inc.

- [Moving Helper®](https://appshunter.io/ios/app/moving-helper/id1453702238)

All apps by U-Haul International, Inc.: https://appshunter.io/developer/428381989

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*