# U-Haul — user reviews > 777 indexed App Store user reviews of U by U-Haul International, Inc., rated 4.50/5 from 217,939 ratings. - Source: https://appshunter.io/ios/app/u-haul/id989307692/reviews - App overview in markdown: https://appshunter.io/ios/app/u-haul/id989307692.md - Rating breakdown: 5★ 169,024 · 4★ 20,218 · 3★ 9,122 · 2★ 4,857 · 1★ 14,718 ## What do users think of U? Overall sentiment: negative **Pros** - 🚀 Quick and painless rental process - 👍 Friendly and helpful staff - 🚀 Contactless pickup and return **Cons** - 🐛 Frequent app crashes and freezes - 🐛 Unreliable mobile check-in and return features - 🐛 Missing or incorrect rental items - 🐛 Confusing and inconsistent app experience - 🐛 Slow and unresponsive app **Commonly reported bugs** - App freezes when trying to find rates - Unable to upload required photos during rental process - App loses rental data during check-in or return - Inconsistent behavior when navigating app screens **Most requested features** - Improve app stability and reliability - Streamline check-in and return process - Provide better communication on rental changes - Enhance mobile app functionality ## Newest reviews (19 of 777) ### 2/5 — Truck reservations work but equipment photo check-in is broken *2026-08-17, version 3.11.7* The app works fine for reserving a new truck. But the process of uploading photos of the different views of the vehicle when checking in or out does not work 90% of the time. You take the photo for one view and then when you take the photos for the next view, the previous photo just vanishes. Or get through taking all of the photos and when you submit them, you end up on the same image upload screen with all photos gone. I have had to “glitch” my way through 2 truck rentals to successfully do any pick up or drop off after hours. Fortunately I did not get stuck completely and was able to guess my way to a workaround. It’s a terrible experience. ### 2/5 — Glitchy and confusing *2026-08-15, version 3.11.7* The app was glitching when I had to upload a picture. Every time I tried to upload a picture it would create a new tab within the app with no pictures uploaded. It took me forever to realize I had to back arrow to the page with the pictures. It was annoying because I had to go to my apartment by a certain time to get my key. I’m also flabbergasted that we aren’t able to do most of the information before we arrive for pickup and a lot of the things you enter at the initial reservation you have to re enter at pickup. My recommendation is that when you arrive all you have to do left is take pictures of the vehicle and get the key. And drop off was also a hassle. You are allowed to say no location preference for dropoff but upon doing the dropoff through the app you now get an error. So why provide the option. I had to do text support to figure this out and she entered the location for me so I could continue. I almost missed my train because of this. Overall this app needs a lot of changes. ### 1/5 — Crashes, too much upselling *2026-08-12, version 3.11.7* Crashed back to the main screen halfway through a reservation. Wouldn't let me reset my password due to a 403 error and wouldn't let me create a new account due to a web submission error. Ditched the app and went to the website and it worked fine but totally aggravated with 48 screens of up selling addons. All I want is a stupid trailer and it takes an act of Congress to reserve it. ### 1/5 — Horrible App *2026-08-11, version 3.11.7* App won’t even log you in. Just gets an error when trying to login. Needs updating ASAP. Don’t even bother downloading, just use the website. ### 1/5 — Scam *2026-08-11, version 3.11.7* Do not ever purcase ubox insurance. Movers damaged my tv and repwest wont do anything ### 2/5 — Monetize your own time *2026-08-11, version 3.11.6* With the new update, there’s no way to see past orders and simple re-order anymore. I only rent one type of trailer occasionally, and now with each reservation I need to answer 365 questions again about do I need the loading help or packaging materials. Been renting dozens of times, never needed it, why ask me again? ### 2/5 — App Crashed *2026-08-11, version 3.11.6* I used the app for a month. After that, it kicked me out and I can’t log back in. I went back to the U-Haul store and they told me that the app is not working either for them so I have it? ### 1/5 — App Fails ALOT *2026-08-10, version 3.11.6* So many bugs to this app. Very cumbersome to use. ### 2/5 — Availability info on the App *2026-08-10, version 3.11.4* Please upgrade your system and garantee reservation ### 1/5 — Inefficient and slow *2026-08-09, version 3.11.4* Still sitting outside of the closed U-Haul office waiting for representatives to review my data and charge the account. Frustrating process. ### 1/5 — Can’t pick up rental, do not use *2026-08-09, version 3.11.4* I tried the app to do the pick up without staff. Clicking “pick up my truck” takes me to a blank screen. YOU HAVE ONE JOB. ### 1/5 — Continue loop of logging in *2026-08-09, version 3.11.4* Attempted to restart, reinstall. I log in once, but to get actual information about my account, required a second login that errors or circual loops. Can get the actual information to find delivery information or dates. This entire process has over communication of no actual information or wrong information. Always requires them to call or me to call regards of their process. And then the information is different. ### 1/5 — Did not function when we needed it *2026-08-09, version 3.11.4* My service at this location was wonderful, at the end of a long week of difficulties with the U-Haul renting process in general. Originally, I booked a 15’ truck at a different location for a Sunday, reluctantly, because I knew the location would not be open and I would have to use the U-Haul app to do a pick up without an actual human. Our move-in day, then was changed to Saturday. I called U-Haul and was able to change our reservation from Sunday to Saturday. I had hoped this might mean I could deal with a human directly instead of an app pick up, but the customer service rep on the phone said that no locations in my city were open on Saturdays either. When I received my email confirmation for the date change, I noticed he changed my pick up location to a different city. So I had to call back and get it switched back to my original location. I do not know why they decided to change the city. I called the customer service number again, and they said to change locations. I had to call a different number. So I called that number and she got me changed back to the original location I requested. When I downloaded the U-Haul app parts of it did not function properly. It would not allow me to enter my credit card information. And it would not allow me to add damage protection. I had to use the live chat feature to get these two things fixed. When I arrived on Saturday to pick up my truck, the app would not allow me to sign in. I had prompted it to send me a six digit code to sign in, and it just never texted that code to me. I tried several times. We called several customer service numbers all of which had a 27- 44 minute wait time. Meanwhile, my entire family was sitting at the house waiting to unload it into this truck.Finally I remembered the other customer service number I had called to switch to my original location, and I was able to reach her a real human quickly. She said in her records, she showed out a reservation at the correct location where I was sitting, and she was trying to find a way to check me in for my reservation remotely without the app, which wasn’t working. She also said she noticed the reservation was listed for a 26 foot truck, when I had requested a 15’ truck. She said according to what she saw on her end, this location doesn’t have any 15’ trucks. However, there was a 15’ truck parked 10 feet away from us the parking lot. She said there was another location in the city that does have a 15’ truck available, and they are open with a person there. Days previously, a phone rep had told us that there weren’t any locations open on a Saturday or of course I would’ve chosen that one because I knew I did not want to deal with the app. This rep was able to switch our reservation to the other location which was open. So we drove across town to that location where we finally got our 15’ truck and could go about our long day of moving. This delay made us late for an appointment to drop off a broken freezer chest for recycling during this process, so now we’re stuck with a freezer in our garage. Every time I look at it I will be reminded how annoying this U-Haul process was. The shamrock storage location was very helpful, and I wish I would have just dealt with them from the beginning. ### 1/5 — Trash app *2026-08-08, version 3.11.4* Garbo, can’t even login. ### 1/5 — 4 days late and came incomplete *2026-08-08, version 3.11.4* Order got separated and the smaller order made it on time…HOWEVER….the 2 TV boxes just arrived 4 days late and the shipping box opened on both ends 2 of the 8 pads for the TVs made it….useless. Cannot get any help. The supply people are off on weekends…..and the APP is trash. Cannot connect to live chat on iPhone Button greyed out.Not responding ### 1/5 — Fails at basic app functionality *2026-08-08, version 3.11.4* Does not stay signed in. Takes 15-20 min to send a verification code necessary to sign in. Loads a blank screen and freezes when trying to modify an existing reservation ### 1/5 — Unusable app *2026-08-08, version 3.11.4* The forced one time password validator is broken and will not send a code for single sign in. Despite having configured an account with a password I am locked out due to the incompetence of Uhauls dev team. Great work testing before rollout! ### 2/5 — Hard to Use *2026-08-08, version 3.11.4* This app will not send me a code to sign in. When I am able to sign in it will show me blank screens when trying to view my reservations. It won’t even let me send a support chat at times. ### 1/5 — Broken app *2026-08-08, version 3.11.4* I arrived on Saturday, August 8, to pick up my reserved truck, but the staff were unable to give it to me because their app login and driver’s license verification system was down nationwide. They told me they could not release the truck without completing the verification through the app. I had a reservation and showed up as scheduled, but was unable to get the truck due to their system failure. A terrible and extremely frustrating experience. ## Most critical reviews (10 lowest-rated) ### 1/5 — App doesn’t work, won’t send sign in code *2026-08-18, version 3.11.7* I can’t sign in to the mobile app. I put in my phone number to sign in. It says a code has been sent but I never get anything and when trying to resend I’m told it’s failed. Seems like the whole SMS provider is down and the app is useless ### 1/5 — App failed at the only two things I needed it to do *2026-08-17, version 3.11.7* installed the U-Haul app for one reason: to get propane from the West Seattle location. The app showed 322 gallons of propane available, so I drove there. Once I arrived, I used the app’s “request service” feature, since the location no longer has the doorbell they used to use. I waited several minutes. Nothing happened. I requested service again. Still nothing. Eventually I went inside, where an employee told me they were out of propane for the day. So the app failed on both things that mattered: it told me propane was available when it wasn’t, and its service-request feature failed to get anyone to come outside. The app itself was easy enough to use. Unfortunately, it just made it very efficient to get completely inaccurate information and no service. ### 1/5 — Nothing works *2026-08-17, version 3.11.7* U-Haul app is so glitchy that I can’t even sign-up/register on the app prior to my move. Then when I tried to contact support to get help the app would not even let me click to start the Support Chart to troubleshoot ### 1/5 — App *2026-08-16, version 3.11.7* Worst app in existence ### 1/5 — Failed login bug *2026-08-16, version 3.11.7* Would be great to be able to log in. I can do so on the website and not here. Have done app delete and reinstall and still no success ### 1/5 — Fundamentally unnecessary *2026-08-16, version 3.11.7* Everything essential this app does could be handled in-browser. Except the data collection, of course. ### 1/5 — Useless *2026-08-15, version 3.11.7* Opens to empty webpages. There’s no excuse for this in 2026. ### 1/5 — Junk for trying to pickup truck *2026-08-14, version 3.11.7* Will not accept id pictures very displeased ### 1/5 — Terrible App *2026-08-14, version 3.11.7* Whoever designed this never searched for a rental! Extremely hard to use, can’t find locations in areas other than around me! Need a training class to learn how to use this app ### 1/5 — Frustrated *2026-08-13, version 3.11.7* The new update doesn’t allow me to sign in. So when you go to do the pick up through your phone, it does not work. So it’s a waste of time to download this app. ## Most praised reviews (10 highest-rated) ### 5/5 — Jireh Rafa moving helpers *2026-08-09, version 3.11.4* We used the moving company Jireh Rafa for help moving from my storage unit to our house. Jireh Rafa is made up of two men who have known each other for 15 plus years. Oscar and Roger work together so well moving boxes and shelving units and little things here and there, everything. They can practically finish each others sentences. They are humble people. They work hard and hardly want to take a break. They were masters at loading everything and then unloading. I think they must love Tetris. If you need help with moving, these two guys are the ones. The company name is Jireh Rafa. Give them a try. You will be amazed at their strength, professionalism and their kindness. I couldn’t be happier with their work. It was worth every penny. ### 5/5 — Storage emptying *2026-08-03, version 3.11.4* These guys are awesome they made it possible for me to completely empty my storages spaces saving me hundreds per each month Thank you!!!! ### 5/5 — Great help! *2026-07-27, version 3.11.2* Shana was OUTSTANDING! ### 5/5 — U Haul *2026-07-24, version 3.11.1* Great experience, easy, timely and delivery was exceptional. Delivery Drivers are all women, friendly , kind and know what they are doing! Would highly recommend. ### 5/5 — Have to reinstall and reregister to get it to work *2026-07-17, version 3.11.0* I couldn’t sign in with my website based password. Found I had to remove and reinstall the app. Then create a new phone based account through it. Now it works fine. ### 5/5 — Zoe The Marvelous *2026-07-04, version 3.11.0* We were under the gun to get our moving plans in order and Zoe came to our rescue. She was outstanding in all aspects of customer support AND truly put our minds at ease. Thank you again Zoe for being there for us today . ### 5/5 — Overhaul the app *2026-06-30, version 3.11.0* Terrible. Have to restart from the beginning with any changes you want to make. Also, camera doesn’t allow you to focus so images are blurry. Which they won’t accept. Worse app I’ve used in a long time. ### 5/5 — Great *2026-05-26, version 3.10.3* Thanks to Ms. Briana for providing us with great service and got us in and out ### 5/5 — Thank you! *2026-04-26, version 3.10.1* The guys at the Helena MT Lyndale Ave U-Haul ALWAYS provide great service from reservation, to pick up and right straight thru to returning the vehicle or trailer!! I’m grateful to work with them for my rental needs!! ### 5/5 — Service that is the best *2026-04-17, version 3.10.1* Service fast easy and a super staff that helps you make reservation I wish all rentals would be as customer oriented as the staff on Ellis Blvd in Jefferson City Mo --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*