# U-POPP — user reviews > 22 indexed App Store user reviews of U by Novena Square Investments Ltd. - Source: https://appshunter.io/ios/app/u-popp/id1450603442/reviews - App overview in markdown: https://appshunter.io/ios/app/u-popp/id1450603442.md ## Newest reviews (8 of 22) ### 1/5 — Cannot scan receipt *2025-07-09, version 3.0.0* Unable to scan receipt after app is updated. Kept seeing a loading sign only. ### 1/5 — Can’t even register *2025-01-19, version 2.2.27* Registration on the app requires a lot of information (including GENDER for some reason)… After filling out a dozen fields, it will attempt to verify the mobile number - tried this a few times (with my/partner/kids’ hp numbers) and each time a pop up window will tell me registration failed cos saying my “score” is too low(?!) ### 1/5 — Terrible app *2025-01-09, version 2.2.27* Receipts are often rejected when submitted for the slightest reason. App is buggy and laggy. ### 1/5 — Bugs on app *2024-05-12, version 2.2.24* Buggy app. Sometimes vouchers not showing, redeemed transaction details not showing. Pls check. ### 1/5 — Too intrusive! *2023-11-18, version 2.2.21* Why does it require compulsory birthday details to be entered?! Why is gender a field although not a compulsory one? Decided not to sign up for these reasons. ### 1/5 — App not responsive even when it has been updated. *2021-12-03* Cannot open the app when I want to upload my receipt for points on 3/12/2021 at 11:30 pm. Why? ### 1/5 — Cannot open Apps *2020-07-10, version 1.0.8* Apps cannot be opened at all ### 1/5 — Tenants unaware of Uol u-popp *2019-12-22, version 1.0.6* Not all tenants in the mall are aware of the vouchers redeemable via the app. It is not as efficient as capitaland. I had to ask if the vouchers are redeemable. Pretty disappointing to be honest. ## Most critical reviews (10 lowest-rated) ### 1/5 — Worst app *2026-06-25, version 3.0.7* It’s so bad that app always have issue and doesn’t allow u to choose velocity or united square thus leading you not able to scan receipt ### 1/5 — Mobile not registered *2025-09-30, version 3.0.3* It says mobile not registered despite using previously ### 1/5 — Can’t reset password *2025-09-16, version 3.0.3* Can’t reset password ### 1/5 — System glitch user not found *2025-09-14, version 3.0.3* Registered user keeps showing user not register error code and no response from UOL team despite Sending emails to them if they can help to resolve the issue. The UOL team probably have gave up on this app and pls don’t waste ur time downloading this apps. Thank you ! ### 1/5 — bad *2025-09-04, version 3.0.3* logged me out, then ask me log in again. says my phone number not registered. then i try to sign up again with my phone number, says phone number already registered??? make up ur mind ### 1/5 — Bad experience *2025-08-28, version 3.0.2* This app is terrible. Every time I log in, I have to re-enter my password. Sometimes, even when I enter the correct password, I still can’t log in! ### 1/5 — Cannot upload receipt since sat 9 Aug 2025 *2025-08-11, version 3.0.2* Bad ### 1/5 — Keeps crashing *2025-08-10, version 3.0.2* Lousy app, tried registering for a new account at least 20 times now, but at some point it keeps crashing with error messages ### 1/5 — I cannot use my vouchers!!! *2025-08-09, version 3.0.2* Cannot log in, please get it fixed! This is terrible. How can an app involving money be so unstable? ### 1/5 — Impossible to sign up *2025-08-02, version 3.0.2* Impossible to sign up, tried a dozen times. Not able to claim voucher ## Most praised reviews (4 highest-rated) ### 3/5 — Not all shops award rewards *2021-03-19, version 1.1.0* Apparently not all shops are engaged in this program? Was at Thomson Plaza and told this was the case... ### 2/5 — Nothing interesting *2026-01-11, version 3.0.3* Visited on Sunday and the whole mall doesn’t look anywhere near interesting to shop, except basement thought there’s a food court but only saw the centre area with different stalls, tables and chairs. Went upstairs to explore and there’s a Chinese restaurant but not what we looking for to having dinner. The restaurant is also quiet and empty. We decided to walk to Paya Lebar mall instead. Think the mall needs a new revamp. Only Starbucks and Burger King are near the entrance. Like a ghost town on a Sun. ### 2/5 — App was working fine till the recent update *2025-09-22, version 3.0.3* I last used the app in July 2025. When I logged in again in September 2025, I received a message saying that my mobile number is not registered. I also tried resetting my password, but that didn’t work either. For a moment, I wondered if my account had been hacked. ### 2/5 — Cannot register *2021-08-12, version 2.1.2* Hi, when I try to register, the app say my hand phone number is already registered. Then I try using forgot password option, then app say my hand phone number is not register. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-13.*