# U-verse — user reviews > 233 indexed App Store user reviews of U by AT&T Services, Inc., rated 4.68/5 from 389,747 ratings. - Source: https://appshunter.io/ios/app/u-verse/id312886438/reviews - App overview in markdown: https://appshunter.io/ios/app/u-verse/id312886438.md - Rating breakdown: 5★ 306,209 · 4★ 59,231 · 3★ 15,617 · 2★ 2,652 · 1★ 6,352 ## What do users think of U? Overall sentiment: negative **Pros** - 🚀 Convenient remote control - 🚀 Easy to schedule recordings - 🚀 Good on-demand functionality - 👍 Reliable service when working **Cons** - 🐛 Frequent app crashes and freezes - 🐛 Unreliable channel access and streaming - 🐛 Guide data not kept up-to-date - 🐛 Inconsistent functionality across devices - 🔒 Security and login issues **Commonly reported bugs** - App frequently logs users out - Remote control feature not working consistently - Certain channels not available through the app - Sync issues between app and TV experience **Most requested features** - Ability to access and manage recordings remotely - Improved guide with more future programming data - Seamless integration with home receivers - Support for casting to TV from mobile devices ## Newest reviews (19 of 233) ### 2/5 — App would be fine if not crashing every 4-5 minutes *2026-05-13, version 7.14.0* The U-Verse app would be functionally fine if not for the product failure of literally ‘always crashes’ (as noted in several other recent reviews). For 6+ months the app always crashes every 4-5 minutes on my old iPhone (restricted to iOS 15.x). Now, for 4+ months, the app suffers (as do I and apparently a lot of your customers) with the same ‘always crashes’ on my new iPad (current-auto-updates). ### 1/5 — Turning off *2026-04-24, version 7.14.0* App constantly turns off while watching ### 1/5 — Glitchy *2026-04-24, version 7.14.0* Force closes frequently every 5 or so min. Limited channels. 3/6/2026, 4/23/26 ### 1/5 — Constantly Crashing *2026-04-19, version 7.14.0* Very limited channels are available in the app. It crashes every few minutes even after updating iOS and reinstalling the app. This has been a problem for many months. Att needs to update the app. ### 1/5 — No answers *2026-04-17, version 7.14.0* For at least 10 weeks now the U-Verse app crashes after about 5 minutes of watching. Called twice, never got any answers and have not received a callback like they said. For all the money AT&T charges you think the app might work. This is BS. ### 1/5 — Missing channels *2026-04-13, version 7.14.0* Here it is in April and the crashing is still happening. Also, the Guide does not show all available channels. Why not just replace this version with the one from last December? The at would be an improvement. ### 1/5 — App sucks *2026-04-13, version 7.14.0* Crashes every 2 minutes. Can’t watch sports, even on local channels. Internet directs to call direct tv number to resolve. BS! Fix the damn app!!! ### 1/5 — Crash *2026-04-11, version 7.14.0* Crashs every time I try to watch it. ### 1/5 — Poor Working App *2026-04-09, version 7.14.0* The app only plays for 4 mins and it will return to the Home Screen , and this problem started January 2026. When you ask for support from their AI or a live person they cannot see the problem, but AT&T continues to collect your money. ### 1/5 — Crashes every five minutes *2026-04-08, version 7.14.0* I wish someone would tell me why the app crashes every 4–5 minutes. So frustrating when it crashes while I’m watching CNN news. Makes me want to cancel my AT&T phone, Internet, and TV service. ### 1/5 — Crash crash crash *2026-04-07, version 7.14.0* All this app does is crash. I have signed in and out. I’ve even tried to delete it and reinstall it that does not work either. AT&T, you need to come up with a solution for this. It shouldn’t be that hard. ### 1/5 — Crashes *2026-04-07, version 7.14.0* Every 5 minutes. I’ve followed every possible way to fix it. I just want to watch tv on my phone. That’s all. U-verse - DO BETTER! ### 1/5 — App sucks *2026-04-05, version 7.14.0* Crashes every 2 minutes. Can’t watch sports, even local channels. ### 1/5 — Trash app *2026-04-03, version 7.14.0* Same issue as a reviewer from March 3. Crashes after 5 min. The only thing you can rely on with AT&T is that it won’t work. ### 1/5 — Uverse app *2026-03-30, version 7.14.0* This app has not worked for me in over 2months. I have sent reviews twice. I have done all the troubleshooting twice a day for two months on my phone and iPad. Nothing works. It play live tv for 4 minutes, then auto shuts down and goes back to home page. Is there any plans on fixing the app ### 1/5 — Terrible app *2026-03-29, version 7.14.0* Cuts out every 5 minutes ### 1/5 — Turned to junk *2026-03-24, version 7.14.0* I’m not sure what is going on with AT&T and this app, but it’s terrible and no one cares. It closes randomly while you’re trying to watch, sometimes every 5 minutes, or you get a message that a channel is currently unavailable. I can watch it on my TV but not on the app? We pay big money for Uverse services and the app is supposed to be part of that. Ridiculous ### 1/5 — Cannot watch live TV for more than a few minutes. *2026-03-23, version 7.14.0* Agree with the most recent remarks. Cannot get it to work and cannot get U-verse to fix it. ### 1/5 — Cannot log into app *2026-03-23, version 7.14.0* Cannot log into this app. When I attempt to login the screen freezes. Called ATT and was told there was no longer an app. If that is so then why is it in the Apple App Store? ## Most critical reviews (10 lowest-rated) ### 1/5 — Would give zero stars *2026-06-17, version 2026.21.1* The app’s password stopped working and I can’t login. I’ve tried working with customer support and it still will not work. How many passwords do I need for ATT accounts? And why so difficult for a cable service provider, will someone hack me and erase my recordings? ### 1/5 — How sad - it’s not as portable as it once was *2026-06-14, version 2026.21.1* I need to watch the World Cup in my garage it prevents me watching live and recorded. Nothing but expletives for this app. Dump it. ### 1/5 — If Only… *2026-06-01, version 2026.21.1* …these “rave” reviews were legitimate. …my U-verse didn’t stall, stutter, black out, and freeze constantly—and NEVER during commercials. …the value/quality/service was worth the gold I have to pay to have U-verse. …the FCC took a hard look at these telecom monopolies—prices would fall dramatically and quality would increase. …we were allowed equally competitive competition—only “subcontractors” are allowed to operate within “districts.” …AT&T were has “concerned” about their cell coverage, rate limiting (but you have to”5G!!!”), and call quality as they are about a useless app like this one. Don’t respond. You don’t care. I don’t want to hear your patronizing AI bot response. ### 1/5 — Kicks me out appox. Every 3 to 5 minutes *2026-05-29, version 7.14.0* Frustrating to be kicked out of the app every 3 to 5 minutes. It use to work without any problems but now it only happens on my iOS tablet and iPhone. Works without a problem with my Tablet but only until I used an older version of the app. Otherwise, the same thing was happened with my Android tablet and phone. PLEASE FIX! ### 1/5 — Only works for 15 minutes before crashing *2026-05-18, version 7.14.0* On both iPad and iPhone, app crashes in first 15 minutes. So consistent that it feels deliberate behavior. ### 1/5 — Non functional *2026-05-18, version 7.14.0* The streaming service drops out after approximately 5 minutes. They are not maintaining the app and is common knowledge. ### 1/5 — Does not open *2026-05-14, version 7.14.0* The app will not open. It just scrolls ### 1/5 — U-Verse keeps crashing *2026-05-09, version 7.14.0* This App used to work well. However, since February 2026, it has been trash. The app crashes after 5-10 minutes of live streaming. And before anyone says I need the most recent iOS update, that has nothing to do with it. Both my iPad and iPhone are up to date. It’s an issue with the App. Please get this fixed. ### 1/5 — U-verse automatically disconnects while watching program *2026-05-06, version 7.14.0* This has been going on for five months now ### 1/5 — Old Version Please! *2026-04-26, version 7.14.0* Please give me back the old format. As wonky as it was I was able to navigate through it. I hope this is just a test version and not permanent. *****Revised: 5/11/2024 Thank you. This last update was a big improvement. It is starting to become a great app again. *****Revised: 4/3/2025 when I try to record in the guide I have to go through the process twice before it will schedule it to record. Sometimes I get the yellow “recording successful” banner and most times I don’t. *****Revised 4/25/2026***** the latest update apparently removed the ability to record in the app. No record option when you select a show in the app. Please tell me that this was an error. I know you are trying to discontinue the service so maybe this wasn’t an error. *****Revised 4/26/2026***** Sorry, my bad. It returned after a reboot. ## Most praised reviews (10 highest-rated) ### 5/5 — It’s fixed *2026-06-06, version 2026.21.1* It took 4 months to get fixed. Do better next time ### 5/5 — Shuts off *2026-02-12, version 7.14.0* This app was working fine until the recent update. Now it turns off every few minutes. It’s awful and needs to be corrected. ### 5/5 — U verse app *2025-01-13, version 7.10.2* The channel guide does not show up on my iPhone ### 5/5 — Awesome *2024-12-17, version 7.10.2* I was very critical of the app for many years. They finally got it right with this latest update! The app works great. Bravo! ### 5/5 — Used to love this app *2022-11-25, version 6.6.2* Used this app for recording, used it exclusively for the guide. Now the guide will not load neither on my phone nor on my iPad. What did you do to mess this app up? Put it back like it was. I never had to use a password, I stayed logged in. Now app asks for password, the says I have logged in to many times unsuccessfully and need to change my password. I do forgot password, change password to the same password I’ve been using. No change. Then I can log in. However, it messes up all my ATT accounts, and I have to use re-enter my password to get mail on Mac, iPhone and iPad. Can you please fix this. This app used to work perfectly. ### 5/5 — When it works…. *2022-05-09, version 6.5.1* I love the ATT U-verse app… when it works. HBO came with my mobile account - and sometimes the U-verse app will only allow me to see HBO channels. When I call ATT, they either have no info about the app or they tell me to log in using my spouse’s login!!??!!?? But even when I do log-in as him, often my iphone will only let me see the HBO channels provided via ATT phone service and not the full range of U-verse channels. Very frustrating ATT can’t seem to get a decent app for phone and tablet. I even set up another user ID on the ATT account. (So much for having 5G+ when nothing else works..) ### 5/5 — U-verse app login error *2021-11-14, version 6.4.4* I’ve been without U-verse app on my iPad for about a month now. Recently it said I had to re-login to the app which I did only to get an incorrect login error. I changed/updated my password but when I re-loged in it took me to the my att app instead. Long story short after about a dozen password resets and several calls to “tech support” I’m still without U-verse on my iPad. Now I hear that U-verse is going away on nov 30 in favor of direct tv stream, if that’s the case I hope it works out better than U-verse. ### 5/5 — Good but buggy *2021-07-27, version 6.4.4* I don’t use it often, but expect it to be there when needed. Like this past weekend, when the weather took a sudden turn and the tornado sirens started to wail, I wanted to watch the local news on my iPod to see what was happening while sheltering. No such luck. It wouldn’t recognize the receiver. I signed off, signed in again, reset the gateway, etc. and still no luck. I’ve tried a few times. Still nothing. Same message, even though at one point it recognized the gateway was there(?)! Other than that, everything works. ### 5/5 — Very convenient to have access to control my tv from anywhere! *2021-04-17, version 6.4.4* I love being able to access my TV guide to schedule recordings from anywhere. If I want to watch something and I’m away from home, I can just go to the app and set it to record. I can also use it when watching tv. If there is an ad for something I want to watch, instead of pausing the show I’m watching, I can use the app on my phone to look for the other show and schedule it to record. It’s very convenient. I can also use it as a remote ifI’ve misplaced mine. Big bonus: I can watch tv using my phone. ### 5/5 — Customer for many years *2020-08-18, version 6.3.1* I have loved the easy access and availability not to mention reliability of AT&T U-verse . Highly recommend to anyone but one thing to remember just like in my business you are only as good as your last meal. Every situation and opportunity to serve your customers is chance to wow them. Think about how many millions of dollars your spend on advertising. Reward your loyal customers and they will do all the advertising you need and ten times more effective. I can say every time I have spoken to customer service for a issue or service change they have been amazing. No I’m not a paid employee you can find me. Chef Wayne Schilleci of Local Gourmet Catering! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*