# UAE Mystery Shopper

> UAE service center feedback and experience evaluation app. (iPhone/iPad app by PMO.)

- Source: https://appshunter.io/ios/app/uae-mystery-shopper/id1472141321 (this page in markdown: same URL + `.md`)
- Developer: [PMO](https://appshunter.io/developer/802946069)
- Category: Lifestyle
- Price: Free
- Rating: 3.44/5 from 18 App Store ratings · 7 written reviews indexed
- Age rating: 4+
- Requires: iOS 12.1 · 38 MB
- Languages: Arabic, English, French, Hindi, Russian, Chinese, Spanish
- Released: 2019-09-04
- Data updated: 2026-06-01
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/uae-mystery-shopper/id1472141321/reviews.md

## What is UAE Mystery Shopper?

UAE Mystery Shopper application is available in 8 languages; namely, Arabic, English, Urdu, Hindi, Spanish, Chinese, French and Russian, to cater to the needs of customers from different nationalities in United Arab Emirates. Users can evaluate the overall experience at the service center and rate the various aspects of their experience including the location, parking spaces, reception, waiting time, clear process, completion time, service fees, payment method and employee attitude. 

Customers can share their feedback on the smart application either during or after their visit to the service center. The comments section allows users to elaborate further on their experience, thus providing government entities with extensive data that help in pinpointing strengths and weaknesses.

This app, developed by the Emirates Government Services Excellence Program (EGSEP), has been launched by Sheikh Mohammad recently with a view to empower customers, listen to customer voice, measure customer satisfaction and increase citizen happiness.

## Key features

- Rate service center aspects
- Share feedback during or after visit
- Elaborate with comments
- Available in 8 languages
- Empowers customers
- Measures customer satisfaction

## Recent user reviews (7 of 7)

All indexed reviews: https://appshunter.io/ios/app/uae-mystery-shopper/id1472141321/reviews.md

### 1/5 — Scam

*2025-08-24*

This app was a scam. It’s all in a different language and if you do it in English, it still pauses and won’t load

### 1/5 — It’s not working

*2025-02-13*

I don’t know why it’s not working?

### 1/5 — Useless

*2024-12-23*

Disappointing for the App to be so useless, especially when promoted by the Government. The App just Crashes. Hope it gets an Update.

### 1/5 — Language visibility

*2021-07-13*

I couldn't select the app language at the beginning

### 1/5 — لا يعمل

*2020-07-20*

البرنامج لا يعمل على نظام iOS 13.5.1

### 5/5 — سهل وبسيط

*2020-03-02*

التطبيق بسيط وسهل الاستخدام، وكنت أتمنى ان يتم ربطه مع بطاقة الهوية أو برقم الهاتف، حتى لا يحدث تلاعب في نتائج التقييم، حيث ان التقييم للمركز كل ٢٤ ساعة يبسط للمدراء المراكز بأمر موظفينهم بتقييم مستوى خدماتهم مما يؤدي إلى اللعب بالنتائج ورفعها

### 5/5 — User Friendly and Progressive Application

*2020-03-01*

I loved the application, it is user friendly and easy to navigate.

I am happy that I am able to rate the government services in the various service centers provided on the app.

The UAE is always revolutionary in putting the customer friend and ensuring a pleasant customer journey and experience.

The customers voice is important and this application allows residents of the UAE provide feedback on how they would like to be served

## Frequently asked questions about UAE Mystery Shopper

### What is UAE Mystery Shopper?

UAE Mystery Shopper is a free application developed by the Emirates Government Services Excellence Program (EGSEP) for users to evaluate their experience at UAE service centers. It allows rating various aspects of service and providing detailed comments.

### How do I provide feedback with UAE Mystery Shopper?

You can share your feedback on UAE Mystery Shopper either during or after your visit to a service center. The app allows you to rate specific elements and add further elaboration in the comments section.

### What languages does UAE Mystery Shopper support?

UAE Mystery Shopper is available in 8 languages: Arabic, English, Urdu, Hindi, Spanish, Chinese, French, and Russian, to cater to a diverse user base in the United Arab Emirates.

### What kind of service aspects can I rate in UAE Mystery Shopper?

You can rate aspects such as location, parking spaces, reception, waiting time, process clarity, completion time, service fees, payment methods, and employee attitude within UAE Mystery Shopper.

### Is UAE Mystery Shopper free to use?

Yes, UAE Mystery Shopper is a free application. There are no charges to download or use its features for providing feedback on service center experiences.

### What devices is UAE Mystery Shopper compatible with?

UAE Mystery Shopper is compatible with iPhones and iPods. It is designed for iOS devices.

### How often is UAE Mystery Shopper updated?

The latest version of UAE Mystery Shopper is 2.9, and it was last updated on August 4, 2022. This indicates it receives periodic updates from the developer.

### Does UAE Mystery Shopper have ads?

No, UAE Mystery Shopper does not contain advertisements. The application is free and does not display any ads to users.

## Version history (last 5 releases)

### 2.9 — 2022-08-04

New Feature is added to open WhatsApp Chat from the App

### 2.8 — 2022-03-05

> Added New Feature of Shopper Registration.
> Registered Shoppers can see their ratings in detail.

### 2.7 — 2021-07-02

Minor enhancements in label parameters

### 2.6 — 2021-06-21

Channel Rating Feature is added 
Optimizing the Rating Journey

### 2.5 — 2020-06-02

Enhancing the caching mode sync feature to get the updated data faster and more efficient.

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## More apps by PMO

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- [WGS Coordinator App](https://appshunter.io/ios/app/wgs-coordinator-app/id1539317617)
- [UAE AGM](https://appshunter.io/ios/app/uae-agm/id6753975465)

All apps by PMO: https://appshunter.io/developer/802946069

## Related topics

[uae mystery shopper](https://appshunter.io/ios/topics/uae-mystery-shopper) · [shopper mistery](https://appshunter.io/ios/topics/shopper-mistery)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-01.*