# UAE PASS — Secure, Convenient and Simple

> Mobile digital identity for secure authentication and document management. (iPhone/iPad app by Dubai eGovernment Department.)

- Source: https://appshunter.io/ios/app/uae-pass/id1377158818 (this page in markdown: same URL + `.md`)
- Developer: [Dubai eGovernment Department](https://appshunter.io/developer/567993892)
- Category: Business, Productivity
- Price: Free
- Rating: 2.80/5 from 406 App Store ratings · 547 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.0 · 318 MB
- Languages: American English, Arabic
- Released: 2018-07-05
- Data updated: 2026-08-26
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/uae-pass/id1377158818/reviews.md

## What is UAE PASS?

UAE PASS service allows using a mobile device as a secure form of identification.

UAE PASS automates and simplifies managing digital identity in mobile devices for users and can be used to:
-   Seamless authentication to various smart services.
-   Prove Who You are from your phone - Authenticate. 
-   Digitally Sign documents. 
-   Digitally Verify signed documents. 
-   Request for your official documents. 
-   Avail services through sharing the digital documents. 

For more information on UAE PASS, visit www.uaepass.ae

## Key features

- Mobile digital identity
- Secure authentication
- Digital document signing
- Digital document verification
- Request official documents
- Share digital documents

## What do users think of UAE PASS?

Overall sentiment: negative

**Pros**

- 💯 Great app and good service
- ♥️ Excellent

**Cons**

- 🚫 Doesn't work
- 🐛 App crashes
- ⚠️ Complicated and not user-friendly
- 🤯 Frustrating experience
- 🤖 Poor app support
- 🤷‍♂️ Useless app
- 🔒 Security concerns
- 🕰️ Slow performance

**Commonly reported bugs**

- Unable to scan Emirates ID
- OTP not working
- Verification issues
- App freezes or crashes
- Unable to create account

**Most requested features**

- Improve registration process
- Add support for international phone numbers
- Fix OTP and verification issues
- Enhance facial recognition
- Provide better customer support

## Recent user reviews (10 of 547)

All indexed reviews: https://appshunter.io/ios/app/uae-pass/id1377158818/reviews.md

### 1/5 — Difficult & full of errors

*2026-08-19, version 6.9.0*

I am not sure how this app stays in business? I scanned my passport and the incorrect date of birth & expiration date filled in. Forget about getting a direct answer from their support team either. They are incapable of answering a direct helpful response. I have to fly to Dubai from the United States to pick up my cat. His rescuer suggested this app for the process. It has been a complete mess and nightmare!

### 1/5 — Not working

*2026-07-31, version 6.8.1*

I am from New Zealand and I cannot proceed with getting my police clearance

### 2/5 — Documents download

*2026-07-26, version 6.8.1*

Not able to download passport and emirates Id and other documents kindly fix

### 1/5 — Not working. Stuck on Black screen when opening

*2026-07-16, version 6.8.0*

App not working. Stuck on Black screen when opening.

### 1/5 — Avoid if possible

*2026-07-16, version 6.8.0*

As with so many of the UAE apps, this will frustrate. Logging into a laptop? Go to the app. Needs an update. Laptop times out. Navigation doesn’t make a lot of sense, trying to find old reports? Not. Easy.

### 2/5 — Hello Apple Support

*2026-07-04*

I am experiencing an issue on my iPhone 17 Pro Max (Japan model)
running iOS 26.5.2.
The UAE PASS app opens normally, but when I reach the PIN entry screen, the keypad becomes completely
unresponsive. Tapping the PIN numbers does nothing, and I cannot log in.
I have already tried the following:
• Restarted the iPhone.
• Reinstalled the UAE PASS app.
• Updated to the latest iOS version (26.5.2).
• Reset network settings.
• Tried both Wi-Fi and mobile data.
• Checked all app permissions.
• Tried different DNS settings.
The problem persists, while the touchscreen works normally in all other apps. This appears to be an app-specific touch/input issue.
Could you please investigate whether this is a compatibility issue with ios 26.5.2 or the iPhone 17 Pro Max (Japan version)? If there are any known fixes or diagnostic steps, I would appreciate your assistance.
Thankyou

### 2/5 — Passport scan wrong

*2026-06-20, version 6.7.1*

After scanning my passport multiple times, still the birth date and expiry was going wrong. It’s using American format even when scanning non American passport!! The format is wrong so the date is wrong and there’s no way to edit or correct it!!!!!

Please fix it as it’s the only way to login to UAE service websites!

### 1/5 — Better User Experience

*2026-06-16, version 6.7.1*

The intentions of this app is good but it fails to do exactly what it is meant to do. Logging into apps take longer - Face ID works perfectly well and is secure. Now apps are asking for documents to be shared like emirates ID and that is also failing saying try again later. There is no alternative that has made the experience worse for the customer.

### 1/5 — Can’t create account

*2026-06-01, version 6.7.0*

I can’t create my account. Every time I’m trying to scan my passport it automatically closes. Without UAE PASS I can’t fill complaint against university that stole my 24000 $

### 1/5 — Doesn’t work

*2026-05-07, version 6.7.0*

Doesn’t work, feels like a scam app

## Frequently asked questions about UAE PASS

### What is UAE PASS?

UAE PASS is a service that allows you to use your mobile device as a secure form of identification. It automates and simplifies managing your digital identity, enabling seamless authentication to various smart services and providing a secure way to prove who you are from your phone.

### What are the key features of UAE PASS?

Key features include using your phone for secure authentication to smart services, digitally signing and verifying documents, requesting official documents, and availing services by sharing digital documents.

### Is UAE PASS free to use?

Based on the provided information, the app is free to use. There are no mentions of subscription fees, in-app purchases, or advertisements.

### Who is UAE PASS for?

This app is designed for individuals in the UAE who need a secure and convenient way to manage their digital identity and access various smart services and official documents.

### How can I use UAE PASS to sign documents?

UAE PASS allows you to digitally sign documents directly from your mobile device. You can also digitally verify documents that have been signed using the service, ensuring their authenticity and integrity.

## Version history (last 5 releases)

### 6.9.0 — 2026-08-10

Improved document sharing experience.
Minor bug fixes.

### 6.8.1 — 2026-07-22

Bug Fixes And Performance Improvements

### 6.8.0 — 2026-07-16

Bug Fixes and Enhancements

### 6.7.2 — 2026-06-22

Bug fixes and performance enhancements.

### 6.7.1 — 2026-06-10

Bug Fixes and performance enhancements

## Apps similar to UAE PASS

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [DEWA](https://appshunter.io/ios/app/dewa/id364928325) | 4.6 (6,136) | Free | Business |
| [MOHRE UAE](https://appshunter.io/ios/app/mohre-uae/id807379317) | 4.2 (83) | Free | Business |

## More apps by Dubai eGovernment Department

- [DubaiNow](https://appshunter.io/ios/app/dubainow/id619712783)
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- [HubNub](https://appshunter.io/ios/app/hubnub/id1589655773)

All apps by Dubai eGovernment Department: https://appshunter.io/developer/567993892

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*