# UAEICP — user reviews > 422 indexed App Store user reviews of UAEICP by Federal Authority for Identity and Citizenship, rated 4.40/5 from 15,371 ratings. - Source: https://appshunter.io/ios/app/uaeicp/id1374301965/reviews - App overview in markdown: https://appshunter.io/ios/app/uaeicp/id1374301965.md - Rating breakdown: 5★ 12,005 · 4★ 854 · 3★ 465 · 2★ 253 · 1★ 1,794 ## What do users think of UAEICP? Overall sentiment: neutral **Pros** - 🚀 Easy and fast visa renewal - 🌐 Convenient digital services - 👍 Exceptional government services - ⏰ Time-saving **Cons** - 🐛 Frequent app crashes - 🔄 Loss of data when switching apps - 💰 Expensive for updates - 🤔 Confusing UI and navigation **Commonly reported bugs** - Unable to add Emirates ID to Apple Wallet - Registration and login issues - Photo upload problems - Payment processing failures **Most requested features** - Add Emirates ID to Apple Wallet - Implement progressive save for applications - Improve app stability and performance - Enhance user experience and intuitiveness ## Newest reviews (16 of 422) ### 3/5 — 180 days out of country *2026-08-05, version 6.20* My child is a student in exemptions but charged me anyway ### 5/5 — Review GR *2026-07-22, version 6.18* This App is intuitive, simple to use, and most of all - stable. Everything uploads easily ; no glitches . Well done to the developers. ### 5/5 — زيارة قريب *2026-07-07, version 6.13* خدمة رائعة وسهلة جزاكم الله خيراً اللهم زد هذا البلد عزاً وفخراً اللهم امين جزاكم الله خيراً ### 5/5 — Easy to use *2026-06-29, version 6.13* Mashalla very good app thank you united arab emirates ### 5/5 — افضل تطبيق *2026-06-13, version 6.11* UAEICP من أفضل التطبيقات الحكومية من ناحية التنظيم والسرعة وسهولة التقديم. كل شيء واضح ومرتب، وإنجاز المعاملات يتم بسهولة من الجوال بدون مراجعات كثيرة، وهذا يوفر وقت وجهد كبير للمستخدم ### 5/5 — Quick and convenient app *2026-06-11, version 6.11* It’s so easy that it doesn’t need much qualification to apply visa for family yourself. ### 5/5 — Very good *2026-06-06, version 6.10* Very good ### 5/5 — Perfect *2026-05-15, version 6.8* Very easy to use ### 5/5 — Happy *2026-04-22, version 6.4* Its very easy to use ( Titally satisfied ) ### 5/5 — Amazing service *2026-04-15, version 6.4* It was so easy and simple to go through the process and appreciate your efforts to make this service possible for us. ### 5/5 — Dr *2026-04-10, version 6.3* Amazing surpassed my expectations, thank you for your excellent service ### 5/5 — خدمة ذكية رائعة *2026-04-09, version 6.3* من أفضل تطبيقات الخدمات الإلكترونية في العالم لمعالجة بيانات المستخدمين بدقة فائقة الوضوح مع إمكانية تعديل الصور في حال عدم وجود أي ميزة أخرى ### 5/5 — الشكر على الخدمة *2026-03-10, version 6.0* شكر على تقديم خدمة تحديث البيانات والله يعطيكم العافية ### 5/5 — Its a great service *2026-03-03* Anyone can complete their residency and EID requests through this app without stepping out of home. And the service is seamless. ### 5/5 — Filling up Long Term Visa Applications *2026-02-02, version 5.092* The process of filling up the visa application is very smooth and helpful to users.Thanks ### 5/5 — دوم متميزين ❤️ *2026-01-29, version 5.092* دوم متميزين موظفين الجنسيه ادارة الفجيرة ويعطيهم العافيه ## Most critical reviews (10 lowest-rated) ### 1/5 — بطيء و يعلق الرجاء التحسين *2026-07-30, version 6.20* بطيء و يعلق ### 1/5 — رأس الخيمة *2026-05-19, version 6.8* طلب إعفاء من رسوم أرجو الموافقة على الطلب ### 1/5 — دفعة مرتان *2026-02-10, version 5.097* دفعت مرتين لتجديد جواز سفر ليلى! ### 1/5 — Pathetic App *2026-01-12, version 5.091* Will not register your email. I didn’t expect such a service from an official app of a country which prides itself on tourism. ### 1/5 — سىء *2025-12-21, version 5.090* بعد عمليه الدفع (اكثر من 1000درهم) .. يحدث خطأ ويسترجع المبلغ بعد فتره بعيده و لا استطيع ان اعيد الطلب ### 1/5 — Difficult to submit documents 2mb *2025-12-21, version 5.090* Documents keep returning but they are correct from HR ### 1/5 — Not working *2025-11-28, version 5.087* I tried many many time register cannot send me the email two and a half minute for the email and tried. I’m trying to send it again and again not work at all. ### 1/5 — Many mistakes *2025-11-17, version 5.085* Many mistakes in the application It hinders the completion of the request. I sent email but not get any reply ### 1/5 — Usability is challenging *2025-10-10, version 5.082* The application interface is not intuitive, many drop down menus are not displaying items ### 1/5 — Urgent Request to Amend Digital Passport Details in the System *2025-09-11, version 5.079* Dear Technical Support Team, I would like to urgently report an error in my digital passport details as displayed in the Identity and Citizenship application. The system currently shows the Place of Issue as Umm Al Quwain, although I have never requested this change. According to my valid passport, the correct Place of Issue is Dubai. I kindly request your support in updating the system records immediately to reflect Dubai as the correct place of issue. This amendment is essential to ensure the accuracy of my digital passport information and to enable me to submit it correctly to the concerned health authorities in Dubai. I would appreciate your prompt action on this matter to avoid any further delays. ## Most praised reviews (10 highest-rated) ### 5/5 — Karam *2026-08-27, version 6.24* Amazing , within view minutes the application done. Thank you for his service . Keep it up. ### 5/5 — الموظفه لطيفه الشريفي افضل موظفه في قسم الجنسيه العين *2026-08-25, version 6.24* تجديد جواز ### 5/5 — Personal information updates *2026-08-24* User friendly ### 5/5 — Convenience and user friendly *2026-08-22* ★★★★★ The UAE ICP app is incredibly convenient, fast, and user-friendly. It makes government services simple and accessible right at your fingertips. A true example of innovation and excellence, made possible under the visionary leadership of the UAE. 🇦🇪 ### 5/5 — Nationality not working *2026-08-22* When I click on nationality there is no show any thing I tired to 100 time but it’s blank please check nationality option why is not show any thing ### 5/5 — لكم الشر والتقدير دائما *2026-08-20, version 6.23* ودائما إلى الأعلى والرقي ### 5/5 — الشارقة *2026-08-10, version 6.20* الشارقة ### 5/5 — easy to used *2026-08-03, version 6.20* amazing 🤩 ### 5/5 — العين *2026-07-29, version 6.20* تجديد ### 5/5 — Appreciation *2026-07-23, version 6.18* Great service, convenient and time saving --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*