# ualbyphone — user reviews > 16 indexed App Store user reviews of ualbyphone by CrewFly Solutions, LLC, rated 4.20/5 from 80 ratings. - Source: https://appshunter.io/ios/app/ualbyphone/id957983608/reviews - App overview in markdown: https://appshunter.io/ios/app/ualbyphone/id957983608.md - Rating breakdown: 5★ 55 · 4★ 6 · 3★ 8 · 2★ 3 · 1★ 8 ## Most critical reviews (10 lowest-rated) ### 1/5 — Can not sign up *2025-03-01, version 10.6* I keep trying but support doesn’t work either. ### 1/5 — Requires a major upgrade *2019-12-09, version 10.1* I beyond loved the original UAL by phone. This new version off of CCS is not workable. I will share pros and cons. CONS: 1. In EZCCS, you can zoom in and out. Inability to zoom in, so forced to take a snapshot once in CCS and then go to pics. 2. The color scheme borders colorblind. The original UAL BY PHONE - the color scheme were simple and amazing. Too many colors -and not enough contrast so impossible to see colors. 3. In EZCCS, if i exit the screen - I can come right back to it. In the new ual by phone - the minute you get a call or forced to exit out for a second - you have to re log jn. 4. Stick with success - the 9 boxes were perfect on UAL BY phone. This tries to follow the Microsoft format and I personally like simple and where ai dont have to think. The PROS 1. Legality info - pretty cool. 2. Adding hotel info - pretty cool. 3. The way the char board is set up / separate section for domestic versus INTL is smart. Conclusion: I paid the fee for the year and I will keep it BUT if no changes or updates are made within the year - then I will cancel. And I sill bummed because EZCCS is quite primitive BUT is fully functionable. ### 1/5 — Keeps crashing *2018-02-20* I can’t get past acknowledgement page before the app crashes ### 1/5 — Bad Site *2017-03-27, version 4.0.1* This is a very bad site. It is not user-friendly, at least to sign-on. I spent an hour with this it's no good at all there's no clue as to what a BPI or whatever that was it called it how do you get that number if you don't even know what it is or where it is. In my book you get an F! I could not find a number to call you. Why is that? ### 1/5 — Terrible *2015-09-07, version 2.0.1* Since August and this site has not been fixed. There are thousands that try and use this daily and for it not to work for so long. It throws you back to home screen before anything is possessed, you start over than it continues to process and NOTHING happens. Please fix your site. Thank you🙏 ### 1/5 — Problems *2015-04-19, version 1.1.2* The upgrade is flawed ### 1/5 — Awful! *2015-04-03, version 1.1.1* Awful!! PLEASE give us the original download-able version back!!! Doesn't process trades, is forever processing and just when you think you're FINALLY where you need to be....."logging in"!!!! ### 2/5 — A messy mess! *2017-04-17, version 4.0.1* The app and the website is VERY glitchy. A lot of the touch screen options just simply do not function and it is extremely frustrating. Processing takes way too long and the errors on the RDO board page are way too frequent. I also dislike the monthly disclaimers and/or new terms and conditions the purchaser must accept for the app not working adequately. We must acknowledge it's errors and dysfunction in order for us to continue using the app (even after purchasing a subscription!) There is no bypass, which puts no responsibility on the app itself. ### 3/5 — Doesn't work the day bids come out. *2017-01-18, version 4.0.1* UBP is a great app: WHEN IT WORKS. Often times it is incredibly slow and takes forever to process a page. It doesn't work at all when Bids come out or during heavy rounds of trading. So you can't look up your line, post anything to trade, drop or pick up. You lose out on a lot of opportunities several days of the month. Considering the amount of users, the servers seem overloaded and in absolute need of an upgrade. ### 3/5 — Throws back to Home page *2015-08-11, version 2.0.1* Ever since the latest update it won't complete a request. It either stalls processing or throws you back to the Home page. Please fix. ## Most praised reviews (6 highest-rated) ### 5/5 — Thank you. *2020-10-03, version 10.6* Thank you for bringing back UBP! Love extra functions. Is there anyway to keep the previous page opened when I come back from another place or when screen goes off? It goes right back to home page. It’s not that much of bother but that’ll b nice. ### 5/5 — It’s baaack... *2019-12-01, version 10.1* Just like the previous generation easy peasy. It even remembered my login. Highly recommend. 👍👍 ### 5/5 — Great App *2017-02-05, version 4.0.1* This is a great app and a previous review that said it doesn't work when the bid awards come out is very short sided. It has nothing to do with this app. It's the limitation of unimatic. That's a United issue and not an app issue. This app works great, is very user friendly and gives you most everything you could ask for from unimatic. BTW...there's a bid warning on the app about getting the bids right after the awards come out. So read the disclaimer. Try logging on manually, you'll get the same result. ### 5/5 — Absolutely indispensable! *2016-08-28, version 3.0.5* I can't imagine how I ever lived without this. And every F/A I know says the same. ### 5/5 — Update *2015-11-19, version 3.0.1* The latest version won't update. 10 minutes later and Update worked!!!! ### 5/5 — Perfect!!!! *2015-03-23, version 1.1.0* Love UAL by phone!! You guys are better then sliced bread!! Don't know how I lived without it!!! Thank u!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-01.*