# UBA Mobile App — user reviews > 246 indexed App Store user reviews of UBA Mobile App by United Bank For Africa Plc, rated 2.80/5 from 898 ratings. - Source: https://appshunter.io/ios/app/uba-mobile-app/id1529761664/reviews - App overview in markdown: https://appshunter.io/ios/app/uba-mobile-app/id1529761664.md - Rating breakdown: 5★ 284 · 4★ 74 · 3★ 94 · 2★ 83 · 1★ 363 ## What do users think of UBA Mobile App? Overall sentiment: negative **Pros** - 🚀 Fast and easy to use - 👍 Simple and intuitive interface - 🔒 Secure login options - 💡 Useful features like PDF transaction history **Cons** - 🐛 Frequent crashes and freezes - ⚠️ Unreliable connectivity and loading issues - 🔍 Lack of detailed transaction history - 🤔 Confusing account management **Commonly reported bugs** - Unable to log in or register account - Disappearing accounts and lost transaction data - Compatibility issues with newer devices **Most requested features** - Option to hide account balance - Biometric authentication for transactions - Improved customer support and communication ## Newest reviews (17 of 246) ### 2/5 — App inoperable *2026-09-01, version 4.4.10* For three days now, I’ve been unable to log in. The app just keeps spinning till eternity please help ### 4/5 — Broken app *2026-08-31, version 4.4.10* This app is always having issues with the connection broken ### 1/5 — It only work once in a while!!!!!! *2026-08-07, version 4.4.10* Delete this app or do it upgrade….it won’t let us log in!!!!!! ### 1/5 — App not working *2026-08-06, version 4.4.10* UBA, what happened to you? You used to be a giant amongst the Nigerian Banking Industry. Right now, even your apps and customer service is not user-friendly. New app isn’t even opening not to talk of attempting a log-in. ### 1/5 — Terrible App *2026-08-06, version 4.4.10* If we could select a zero, that would be the accurate rating. The app, stability, user experience is the worst ever. Terrible app and sadly is indicative of UBA’s declining and disappointing performance and customer experience. ### 1/5 — 😡 worse app ever *2026-08-06, version 4.4.10* I have been trying to pay salaries for the last 4 days and this app won’t open and I do not have the option of USSD I’m in the US. This is pure nonsense. It keeps rolling like it needed an update but there is no update available. The only thing their chairman knows how to do is to keep showing off his lifestyle on social media. Do the needful and your product will do the show off. ### 1/5 — Awful *2026-08-06, version 4.4.10* constant vague error messages with no description . The new app barred my profile for no reason and this one won’t let me access my money. never had this issue with access bank . That’s where I’m moving my money today ### 1/5 — Ever since this new app cannot access my account *2026-07-24, version 4.4.10* When I was using the old app it was the best and working perfectly but ever since this new app , I cannot even complete my registration and unable to access it even with secure pass and debit card. Always showing ”an error occurred “ ### 1/5 — The most useless app *2026-07-17, version 4.4.10* As usual, incompetence, rascality & corruption reign supreme in Nigeria. An app that is not fit for purpose. I bet it cost ‘20 billion’ to set up of which 19,9 or more billion was pocketed by the ‘developers’ while approx 10 thousand naira was spent to set it up. You all should be thoroughly ashamed of yourselves. ### 1/5 — An erred occurred *2026-07-16, version 4.4.10* I am getting an error occurred whenever i try to use the app very frustrating. ### 2/5 — 𝙲𝚘𝚖𝚙𝚕𝚊𝚒𝚗𝚝 *2026-07-10, version 4.4.10* 𝙸𝚝 𝚕𝚘𝚐 𝚖𝚎 𝚘𝚞𝚝 𝚊𝚗𝚍 𝚌𝚕𝚊𝚒𝚖𝚒𝚗𝚐 𝚒 𝚓𝚞𝚜𝚝 𝚠𝚊𝚗𝚝 𝚝𝚘 𝚕𝚘𝚐𝚒𝚗 𝚘𝚗 𝚗𝚎𝚠 𝚍𝚎𝚟𝚒𝚌𝚎 𝚊𝚐𝚊𝚒𝚗. 𝙸𝚝 𝚊𝚗𝚗𝚘𝚢𝚒𝚗𝚐 𝚏𝚛 ### 1/5 — 🙂‍↔️ *2026-06-26, version 4.4.10* Takes more time to load than USSD code and if I can’t get to use the app then I’d have to close the account. Because I can’t keep using USSD code every now and then. ### 1/5 — Bad experience *2026-06-26, version 4.4.10* UBA app one the stressful app you could ever have ever time it’s from one problem to another. For 4 days UBA bank refused to send OTP 4 days now Omo this bank is not trustworthy ### 1/5 — Buggy App *2026-06-24, version 4.4.10* This app is not stable. Very buggy! UBA you can do better! ### 1/5 — Poor Customer Service *2026-06-16, version 4.4.10* I had no issues with the previous version of the app. However, since downloading the new app, I have been unable to log in despite multiple attempts. Additionally, my interactions with the customer care team have been disappointing and, unfortunately, far from the level of service I would expect. ### 4/5 — Cute *2026-06-10, version 4.4.10* Lovely so far but how do I fit the daily transfer?? ### 1/5 — Connection issues *2026-05-30, version 4.4.10* How come my phone is linked to two accounts number ## Most critical reviews (10 lowest-rated) ### 1/5 — Rubbish app *2026-09-01, version 4.4.10* I regret banking with u guys Fr imagine bank app refuses to open for days now and no message from bank ### 1/5 — Poor mobile app management *2026-09-01, version 4.4.10* This app as not open for the pass 2 days now what kind of bank is this had issue with the first app was told to open this now this app is not functioning ### 1/5 — Connection issues *2026-08-31, version 4.4.10* Not working ### 1/5 — Open *2026-08-31, version 4.4.10* A very shameful and annoying App very poor and disappointing service ### 1/5 — Useless *2026-08-31, version 4.4.10* Worse app I’ve ever seen, if I was in danger I would have died before it loads ### 1/5 — Worst bank app *2026-08-12, version 4.4.10* This app has a tendency to not work at least 2 days each month. And recently it hasn’t worked for the last week. It is very disappointing that one if the biggest banks in Nigeria can’t have a working bank app and always dealing with technical issues ### 1/5 — Log in issues *2026-08-10, version 4.4.10* Terrible app, always have log in issues every month or less and they keep bringing new apps ### 1/5 — Terrible App *2026-08-10, version 4.4.10* I don’t know why a bank will basically render and old app obsolete and create a new app that cannot be used. Why not just release updates on the old app? This new app has been the worse thing that has happened to my banking experience… to make matters worse, I haven’t even been able to access my account for over 24hrs. No communications about a downtime or anything like that. Dey terrible app, and a very terrible bank… ### 1/5 — 4days app not working *2026-08-10, version 4.4.10* This app is bad and more is expected from Uba IT management team. This is frustrating ### 1/5 — Complain *2026-08-08, version 4.4.10* The app is very annoying for hard to transfer money ,most bank apps are missing ## Most praised reviews (10 highest-rated) ### 5/5 — Connection broken Error *2026-08-10, version 4.4.10* The app isn’t opening on both my iPhone 17 pro as well as my Samsung 18 ultra. Keeps showing: uh no. Connection broken error ### 5/5 — Very useless app *2026-08-08, version 4.4.10* UBA mobile is the worse banking app I have used. ### 5/5 — Error *2026-08-07, version 4.4.10* An error keep occurring and happening and I’m unable to login into the bank App ### 5/5 — Mise à jour *2025-09-29, version 4.3.6* L’application marche bien mais ça demande une mise à jour de temps en temps, le dernier mise à jour date de 7 mois. Merci ### 5/5 — Impressed! *2024-02-14, version 4.2.6* Works great, even abroad. I was grateful to be able to increase my transfer limit within the app at the touch of a button. I’ve banked with UBA for nearly 20 years, they hardly ever have issues compared to other banks. Thanks for the app!😉 ### 5/5 — Satisfied *2023-12-29, version 4.2.5* This app is very easy to use..Uba is the best ### 5/5 — 😍😍😍 *2023-04-11, version 4.2.5* Excellente application 🙌🏾🙌🏾 Merci yen waa banque UBA ### 5/5 — Card details *2022-09-14, version 4.2.2* My card details are not showing on my mobile app why please update it ### 5/5 — I think UBA should find something to this new mobile app pls *2022-05-11, version 4.2.2* should find something to this new mobile app pls ### 5/5 — What kind of stupid App is this, the App is Bad and Slow so annoying *2022-02-26, version 4.2.2* You should work on the App --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*