# UBA Mobile Banking — user reviews > 424 indexed App Store user reviews of UBA Mobile Banking by United Bank For Africa Plc, rated 4.00/5 from 12,216 ratings. - Source: https://appshunter.io/ios/app/uba-mobile-banking/id1000669926/reviews - App overview in markdown: https://appshunter.io/ios/app/uba-mobile-banking/id1000669926.md - Rating breakdown: 5★ 7,114 · 4★ 1,697 · 3★ 1,052 · 2★ 743 · 1★ 1,610 ## What do users think of UBA Mobile Banking? Overall sentiment: negative **Pros** - 👍 Convenient and user-friendly - 🚀 Fast and responsive - 🔒 Secure banking experience **Cons** - 🐛 Frequent app crashes and bugs - ⏱️ Slow transaction processing - 🔍 Unreliable transaction history - 🤔 Confusing UI and navigation - 💻 Compatibility issues with newer devices **Commonly reported bugs** - Login issues and inability to generate OTP - Blank pages and unresponsive features - Incorrect account balance display - Failed transactions not properly handled **Most requested features** - Improve transaction history and reporting - Enhance app stability and performance - Streamline UI and user experience - Provide better customer support ## Newest reviews (16 of 424) ### 1/5 — Worst app I’ve ever used *2026-06-20, version 8.4.78* Can’t even send money ### 1/5 — App not opening *2026-06-18, version 8.4.78* Why has the app stopped opening for up to 2 weeks now??? Tf you want ur users to do? What about those that makes transactions using just the app and don’t have a bank card?? So if I want to use the money In my account, I need to go to a bank and get withdrawal slip…. Be like say una no serious for this bank thing sha ### 2/5 — Unable to login *2026-06-17, version 8.4.78* I can’t be able to log in my app for days why 🥹🥹 ### 1/5 — Unable to login / showing error *2026-06-08, version 8.4.78* Currently I can’t use the app because it’s refused to log me in, it keeps showing error, please sort the issue out thanks ### 1/5 — Avoid this app at all cost *2026-06-08, version 8.4.78* If this app usele$$ pass you your life don spo!l be that ### 1/5 — Very poor app *2026-06-08, version 8.4.78* The app is not user friendly and network is also poor ### 1/5 — This app is the worst I have EVER used! *2026-06-08, version 8.4.78* Nothing works!!!! ### 2/5 — Issue with OTP *2026-06-07, version 8.4.78* I don’t understand why, but when requesting an OTP, my keyboard does not appear. When I use auto entry for the verification code, the keyboard then appears, but when I try to type the code, the app doesn’t register the input. Please fix this ASAP. ### 1/5 — Unusable app. Worst banking app in the world *2026-06-04, version 8.4.78* At this point UBA should outsource the development of UBA banking apps. I have never used a functioning UBA app for more than a year. There is a new app every season and all don’t work well long enough. After I log in, the app is stuck on loading. ### 1/5 — My app not working *2026-05-31, version 8.4.78* My UBA mobile app has not been opening for the past 3days since I updated it, i urgently need assistance in solving this issue as soon as possible. ### 1/5 — Terrible mobile app *2026-05-21, version 8.4.78* I won’t swear for the developer behind this terrible development yet. For goodness sake, how is my limit 5m and I’m only opportune to send out only 200k. The secure pass or token is not going either and it’s close to impossible to speak with a customer care. If this opportunity pass me by huh, I’ll surely say goodbye to this bank. It’s over a decade banking with you and it sucks that transfer is a problem thing in 2026 🤬🤬🤬 ### 1/5 — Just Terrible *2026-05-15, version 8.4.78* I don’t understand how your previous versions are better than the upgrades. The layout is poor, it gets slower each with upgrade, you can’t view transaction history. I can’t even login anymore at this point, thank God for Leo. You people forced me to open a MFB. Just terrible abeg. Tell Tony to fix up! ### 1/5 — Unable to login *2026-05-14, version 8.4.78* Use UBA at your own risk. I’ve been stranded. They have not sorted this login issue… everyone has been complaining. UBA will frustrate you, don’t even try it ### 1/5 — The app is misbehaving *2026-05-12, version 8.4.78* The app isn’t opening and does this a lot for we diasporas customer ### 3/5 — Card *2026-05-11, version 8.4.78* Why do I always need my card details to longin on a new phone ### 1/5 — Compliant. *2026-05-09, version 8.4.78* Very useless app, I have not been able to make a transfer for five days now, I updated the app hoping that it’s going to be better, right now when I log into the app, it just keeps on loading and nothing ever happens, if you don’t know how to operate a bank, just close it. ## Most critical reviews (10 lowest-rated) ### 1/5 — 0/5 if possible. *2026-08-08, version 8.4.94* anybody who loves themselves shouldn’t use this bank. hate to give negative reviews cos ik how hard it is to build but damn, this is the WORST and most UNRELIABLE mobile banking app in the entire world it’s so infuriatingly bad. ### 1/5 — Most horrible bank App *2026-08-07, version 8.4.94* The designers of this App have warped minds. This is one bank app that’s not meant or fitted for modern banking on the go. The user will be thoroughly frustrated. They should learn from others like gtb, access to perfect their craft. This is not an app. Terribly useless. ### 1/5 — Unreliable *2026-07-29, version 8.4.94* This app is so unreliable. Please help us improve on it ### 1/5 — Your App is not fast at all *2026-07-18, version 8.4.94* Since I update this version. I can’t use the app. It’s just loading and loading nothing is coming up at all Please kindly increase this app functions ### 1/5 — Mobile app *2026-07-18, version 8.4.94* The mobile app is constantly disappointing, you can’t even reply on it to open in urgent matters ### 1/5 — Bad App *2026-07-17, version 8.4.94* Not good at all, there is always an issue. Why can’t it be fixed once and for all Jeez! ### 1/5 — My main account is not showing *2026-07-01, version 8.4.78* My main account balance and number aren’t showing on the dashboard. I have refreshed my app multiple times yet no luck ### 1/5 — Ease of use *2026-07-01, version 8.4.78* When it comes to ease of use this is the most difficult app to use as it makes you re-login several times before a Successful transaction It’s rubbish. ### 1/5 — Rookie app *2026-06-27, version 8.4.78* The most annoying bank app I've ever come across in Nigerian banks. You should really look into it ### 1/5 — Can’t log in *2026-06-25, version 8.4.78* I have used the UBA mobile app for awhile now, even with the issues that comes with it. Recently, I noticed that I can sign in but it won’t bring up my dashboard. It will show that I have signed in, but I can’t do anything. I received an sms from UBA that the app has been upgraded. However, there is no button to upgrade on the App Store. I am still getting the same display. Terrible! ## Most praised reviews (10 highest-rated) ### 5/5 — Mr *2026-07-31, version 8.4.94* It’s very easy to navigate and complete transactions ### 5/5 — Good *2026-07-02, version 8.4.78* So nice using UBA app ### 5/5 — Abraham Adaji *2026-06-22, version 8.4.78* I have had a wonderful experience using the UBA Mobile Banking App. It is simple and transfers are seamless. ### 5/5 — Always deliver 💯 *2026-06-11, version 8.4.78* Always delivered ### 5/5 — Please i need so lone which I can’t find on my app *2026-05-04, version 8.4.78* I need lone please but i can’t find it on this app it should be here too ### 5/5 — Great Financial App *2026-04-22, version 8.3.64* It makes my transactions easy and very quick ### 5/5 — I love the app *2026-04-20, version 8.3.64* This app so fantastic kudos uba ### 5/5 — Best bank app of the year *2026-04-16, version 8.3.64* Fantastically good. ### 5/5 — Kodah *2026-04-03, version 8.3.64* Great as always ### 5/5 — Good *2026-03-31, version 8.3.64* Good --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*