# UBackup — user reviews > 52 indexed App Store user reviews of UBackup by Shenzhen Dianzhui Culture Technology Co., Ltd., rated 1.96/5 from 67 ratings. - Source: https://appshunter.io/ios/app/ubackup/id6462404279/reviews - App overview in markdown: https://appshunter.io/ios/app/ubackup/id6462404279.md - Rating breakdown: 5★ 7 · 4★ 2 · 3★ 3 · 2★ 5 · 1★ 39 ## Newest reviews (17 of 52) ### 1/5 — Latest Update Not Working *2025-12-05* The latest updated version of the app caused everything to malfunction. When I plug in my device to my iphone. it is no longer recognized. What happened? ### 1/5 — Didnt read drive *2025-11-29, version 1.7.2* Zero space won’t load ### 1/5 — Don’t waste your money *2025-10-18, version 1.7.0* Once you download there’s no way to save or even open them on another device..unless you can do that totally a waste of money..unless you can bring up photos on as mother device what good is it..? ### 1/5 — A joke *2025-10-17, version 1.7.0* If you have a month to sit around and wait for everything to download, then this is the app for you. It’s a joke. Wish I had never purchased the flash drive that uses UBackup. ### 1/5 — Locked out *2025-10-07, version 1.7.0* Never setup a code ### 1/5 — Trash *2025-08-28, version 1.6.10* I bought this a drive and downloaded the app. It has never worked ### 1/5 — False advertising *2025-08-28, version 1.6.10* It allows you to only backup one at a time ### 1/5 — Junk *2025-08-22, version 1.6.10* Didn’t work from the first day I got it. ### 1/5 — UBackup not for me *2025-08-11, version 1.6.10* Followed the instructions when connecting my FlashDrive to my iPad but I can’t seem to get it to work. Like MarcMassive,I tried to select a photo then back it up to the FlashDrive (which is being seen according to the app although unsure why it sees 58GB on a 64GB FlashDrive!) but when I checked the files on the FlashDrive I couldn’t see anything. I don’t claim to be a tech expert but I consider myself basically competent so I’ve tried the obvious, reinstall the app, turn the iPad off and on, remove & reseat the FlashDrive but no joy! The app description says that the developer doesn’t take any info from the app but I can’t say I’m not worried that when you give access to an app of your photos & you hit a button & nothing apparently happens that your photos haven’t been downloaded to a server somewhere in China!! Will double check FlashDrive is actually working but this app does not seem to work or may be incompatible with certain hardware! ### 1/5 — Oh dear *2025-07-14, version 1.6.10* I wanted to like it, if only it did what he says it does. It doesn’t. Seems to take a couple of videos off my iPhone 11 but not all I’ve selected. Tried with photos, says it’s downloaded them, only to find the USB file empty. Tried deleting and reloading app after placing the USB in my laptop as suggested in the user files, but to no avail. Deleting app and sending the DIMFEU back to the seller for a refund. ### 1/5 — Not worth the money *2025-07-02, version 1.6.10* I downloaded my pictures and video on this USB 1 tb And it will not let me open my pictures and my videos and play them now on my phone or computer ### 1/5 — doesn’t save a thing *2025-06-15, version 1.6.10* It wasted ten minutes of my time pretending it was saving apps to my phone, i tried it twice and nothing got saved ### 1/5 — User Beware!!! *2025-05-22, version 1.6.10* This app is so flawed and never works correctly! I bought a thumb drive to download my photos off of my iPhone and asked that I would use the garage app to download them. It will only download one photo at a time and gives it a long random name which is useless for storing and saves photos by the date last modified which will make it viewing the photos out of date in sequence from when they were originally taken on the phone. This app is a ridiculous waste and time to use and download photos and videos off a phone! ### 1/5 — Don’t recommend *2025-05-17, version 1.6.10* I selected the photos to be saved/shared on the UBackup, but the photos will not transfer to the UBackup flash drive. ### 1/5 — Somethings fishy like a scam *2025-05-06, version 1.6.10* Initially it would save files but after backing up my photos and videos suddenly it was 0 tb when I bought a 1 tb. Definitely not buying from them again. I emailed the email on the support but no reply either ### 1/5 — Clé USB UBackup *2025-04-15, version 1.6.10* Ne peut pas voir mes backups sur la clé par mon iPhone. Backup individuels ne fonction pas toujours. Problème intermittent ### 1/5 — Don't work *2025-04-04, version 1.6.10* Plug it in and it backed up 87 of 2700 photos but looking on the stick USB there is nothing. IPhone 12 on latest ios ## Most critical reviews (10 lowest-rated) ### 1/5 — Trash *2026-05-04, version 1.7.3* I uploaded 890 photos and i can only open to view maybe half of them this app is terrible save yourself the time and money. This app is total garbage !!!!! ### 1/5 — It's not worth it. *2026-04-14, version 1.7.3* It's not worth it, man. I know you're thinking: Well, I bought this drive and I might as well TRY to use it even if it seems like a virus; but I promise to you, it's just not worth it. It works with android or laptops, but for your iOS device, just give up. I'm sorry, you've been scammed like the rest of us. What a cool design for a flash drive, right? That's what I thought, too... I'm offering everyone here a cup of coffee, or tea, or hot chocolate for their sorrows. ### 1/5 — Can’t be connected to phone *2026-04-01, version 1.7.3* I trusted this stupid device and saved important files now it can be connected to phone or computer so don’t buy this stupid device ### 1/5 — Data Eater. *2026-03-25, version 1.7.3* Beware that the app eats your data when backing up your photos. I’ve no idea why when it’s supposed to be pulling your photos off of your phone. No mention that it will use your data in the App Store description. Used 4gb backing up 1000 photos. Not happy at all. ### 1/5 — Absolute Junk! *2026-03-05, version 1.7.3* DO NOT purchase! UBackup will not save any video that will play. You cannot clear cache. It continues to fill up and the only way to clear it is to uninstall UBackup. I have tried every possible way to load videos on a 2 TB flash drive that requires UBackup to function. After a full format of the drive only the first few I loaded would play. And since that none will play. Using a 120 gig flash drive with CooDisk every one I tried with UBackup that did not play will play using CooDisk. I thought at first it might be the fault of my phone camera taking 4th of July fireworks and family gatherings. But they all play using CooDisk. UBackup is absolute Garbage and a total waste of money! One star is way too much credit! New Review: I don’t know what bug you claim you fixed but this piece of garbage still DOES NOT WORK! I uninstalled and reinstalled and again tried everything and of course NOTHING. Either you are a bunch of scammers or complete morons. ### 1/5 — usb backup *2026-01-21, version 1.7.2* USB photos don’t load when you back them up ### 1/5 — Absolute Junk! *2026-01-09* DO NOT purchase! UBackup will not save any video that will play. You cannot clear cache. It continues to fill up and the only way to clear it is to uninstall UBackup. I have tried every possible way to load videos on a 2 TB flash drive that requires UBackup to function. After a full format of the drive only the first few I loaded would play. And since that none will play. Using a 120 gig flash drive with CooDisk every one I tried with UBackup that did not play will play using CooDisk. I thought at first it might be the fault of my phone camera taking 4th of July fireworks and family gatherings. But they all play using CooDisk. UBackup is absolute Garbage and a total waste of money! One star is way too much credit! ### 1/5 — Latest Update Not Working *2026-01-07* No stars if possible. Update: Jan 7,2025. Still no new updates, no changes. App needs a serious update to work with ios 26! There is no way to get in touch with developers. Emails go unanswered. The worst! The latest updated version of the app caused everything to malfunction. When I plug in my device to my iphone. it is no longer recognized. What happened? Update: Dec 24, 2025 Still not working. I’ve plugged this into my phone, my ipad, my PC, my macbook and still nothing! This app is horrible and the drive is not recognized on any device! I’ve lost over 400 photos - can’t retrieve them off this device. ### 1/5 — Latest Update Not Working *2025-12-24* The latest updated version of the app caused everything to malfunction. When I plug in my device to my iphone. it is no longer recognized. What happened? Update: Dec 24, 2025 Still not working. I’ve plugged this into my phone, my ipad, my PC, my macbook and still nothing! This app is horrible and the drive is not recognized on any device! I’ve lost over 400 photos - can’t retrieve them off this device. ### 1/5 — Doesn’t work *2025-12-10, version 1.7.2* Doesn’t work ## Most praised reviews (10 highest-rated) ### 5/5 — Works great *2025-03-04, version 1.6.8* Works perfectly with the flash drive I bought. Kinda slow transferring to other devices but I’m still happy. ### 5/5 — Good apps *2024-11-03, version 1.6.5* Very good apps and very easy to use. I love it 👏🏻👌 ### 4/5 — Love it *2025-03-15, version 1.6.8* The only reason I don't give it five stars is because I'd like to be able to change the file names. I have a workaround now, but it's kind of a pain and wouldn't be necessary if renaming in-app was possible. ### 4/5 — Easy to Use, No issues so far *2025-01-03* i haven't had any issues with the app and usb drive. It's pretty straightforward to use and move photos/videos over, i needed it to move media from my phone to my ipad and it's perfect for that. Just wish there was a way to back up media to specific folders i made, they just all save to the flash drive and i have to copy them over to my folders which takes a long time to do when it's over 1000files. ### 3/5 — Format *2026-03-03, version 1.7.3* The usb drive will only work with Microsoft And not with iPad because I found out that it can only format to Microsoft or Apple not both . ### 3/5 — 500GB space, failing at half the space. *2024-11-04, version 1.6.5* I've got thousands of images I need transferred out of a phone I need sold. I transfer up to 3,000 images at a time. I copy them to a folder and then delete the old ones. I've reached half of the strange and not it is struggling to delete the old images. It can old delete 5 at a time. To delete 3,000 by 5 images at a time is insanity. It started out great, but now it's utter trash. ### 3/5 — UBackup *2024-10-30, version 1.6.3* Easy to use but needs a good media player, you can’t make a playlist with the music only 1 song at a time. ### 2/5 — Not recognising USB stick *2025-08-26, version 1.6.10* I installed the app with perfectly fine for a while now I have inserted the stick and it does not pick up the stick so it’s very very annoying. Please resolve this as soon as possible. ### 2/5 — Confused *2025-04-24, version 1.6.10* Am I backing up to an app or to the usb device I bought online? I genuinely cannot tell ### 2/5 — does not work *2024-11-05, version 1.6.5* no privacy settings no way to delete the data or no easy way, but the worst: doesnt really work. will back up only like one third of the data and then stop, restart doesnt help. nothing helps. will not transfer data to mac or pc, says files are corrupted. not all but many. which ones? hard to tell till u try. will not share files easily either. bad bad bad. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*