# Uber Carshare (Car Next Door) — user reviews

> 65 indexed App Store user reviews of Uber Carshare (Car Next Door) by Car Next Door Australia Pty Ltd, rated 3.22/5 from 46 ratings.

- Source: https://appshunter.io/ios/app/uber-carshare-car-next-door/id1216293395/reviews
- App overview in markdown: https://appshunter.io/ios/app/uber-carshare-car-next-door/id1216293395.md
- Rating breakdown: 5★ 22 · 4★ 4 · 3★ 1 · 2★ 0 · 1★ 19

## Newest reviews (10 of 65)

### 2/5 — Good when it works

*2024-03-30*

App works great. Developed and designed consistently. The app working in isolation deserves 4.5 stars. Unfortunately the service lets it down. 

TLDR: Be warned, their support policies when things go wrong are horrendous, especially if you’re expecting them to be helpful, be on your side and be forthcoming when you’re stuck far from home.

When the alignment of the car working, the owner automating the process and the base price and per km price align it all works out - 4.5 stars all the way.

When the car is listed as available, you go to the pick up location and the car is actually not available? Or the owner has a plan for it on the second day, even though it showed available? Annoying, but can be rectified, customer service will refund your booking amount, you’re on your own to book something else, along with your time and transportation to get there.. 3.5 stars. 

On a longer trip and the car breaks down 3hrs from home? Uber will offer you platitudes, but no actual help. You’ll be stranded on the road for hours because they’re experiencing a high volume, offer you a maximum of $200 to figure it out - train or taxi, and say they want to charge you for the kms that the car has driven so far - 2 stars, because the app works well.

We’ve experienced all the above while using this app. When it works, is not a motto to go by when on a longer trip. Better to go with a rental car company.

**Developer response:** Hi theoneandthemany, thank you for sharing your this. We aim to improve the services we have and your feedback is essential. There is room for improvement. I'll make sure to pass it on to the relevant team for review. ^Carshare Team

### 3/5 — Mixed blessings

*2024-03-04*

Hi hired a car on here and it was nothing more than a shed on wheels. The owner had not canceled my booking and left it for me to find in an unusable state. I was refunded and offered a credit when I called Uber about these issues. 

The second issue I had with this app was the return buttion don’t always work. I took the second car back 19:30 and next day woke up to a late fine. 

On to the positives now. Only go with those who have reviews and have a set number. 15 or more is a good number. I feel this is a good idea and would consider renting my car on here. It was a fairly easy app to use and many use lock boxes so the is no contact. Other owners prefer to hand you the keys. The car I rented was a friend of the woman I’m staying with.

**Developer response:** Hi, Loo. Thank you for sharing your experience. Unfortunately, you encountered issues with the initial car condition and the return process. However, we're glad to hear you were refunded and credited for the inconvenience. we appreciate your positive feedback on the app's usability and contactless options. We look forward to improving and providing better experiences in the future. ^ Carshare Team

### 4/5 — Steve Goslyn

*2023-12-20*

AOK

**Developer response:** Hi, Steve. Thank you for the positive feedback! We're thrilled to hear from you. If there's anything we can improve upon to make it a 5-star experience next time, feel free to let us know! ^ Carshare Team

### 3/5 — Good enough

*2023-10-01*

Did the job

**Developer response:** Hi Matty, we appreciate your feedback and the 3-star rating you've given us. We're sorry to hear that your experience didn't completely meet your expectations. We continuously strive to improve our services, and your input helps us in that process. Should you need further assistance, feel free to reach out to us via our other channels here: https://bit.ly/3jT4viM. Have a great day! ^ Carshare Team

### 2/5 — Awful app

*2023-09-28*

Setup on this was painful. 
Failed to read my IDs twice
Failed to acknowledge my mobile verification
I had to move to the website to get anything done. Then the trip that it didn’t confirm appeared as I was booking on the website. Then disappeared. 
Took me well over 2 hours to get something booked 

I can only hope the actual car rental goes smoothly

**Developer response:** We're sorry to hear about the frustrating experience you had during the application process. Your feedback is invaluable in helping us identify areas where we can improve our service. To help you with your actual trip, please check out our guide on how your trip works from start to finish: https://bit.ly/44k9cUM If you encounter any issues or if you need further assistance, please don't hesitate to reach out to us directly through our channels: https://bit.ly/3pbIJtr Hope this helps! ^ Carshare Team

### 5/5 — Convenient

*2023-05-24*

Was able to book a car and start driving in minutes

**Developer response:** Thank you so much for this 5-star review. We really appreciate you being a part of our Uber Carshare community and helping to share the word about us. We’re here for you anytime!

### 3/5 — Great support and service

*2023-04-13*

This is a delightful service for those who intend to enjoy a short trip around. The processes sometimes quite troublesome especially when you are registering with an oversea phone number as tou will not be getting the sms code.

Overall experience it was truly car sharing at its best. Jay was also very responsive when needed advice. Thanks

**Developer response:** Thank you for the 3-star rating, Mikey. Glad to know that you had a good experience with us. For the sms code, there are reasons why you may not have received it like if your phone blocks call or texts from unknown numbers. For more info on this, please click here: https://help.ubercarshare.com/hc/en-gb/articles/360033269751-Verifying-your-phone-number

### 2/5 — Bad since Uber has taken over

*2023-01-07*

Since Uber has taken over the quality of the app has decreased. It is laggy and confusing. Due to this I have recently attached unwanted photos to the car return pictures. There is no option to remove these, why??! So now I have just had to send off the confidential photos to a stranger.

**Developer response:** We understand that you're encountering some technical issues with the new app. Our team is working through the identified issues and is resolving them as quickly as possible. We appreciate your patience as we work through this. Please reach out to us here: https://bit.ly/3hwskeY so we can assist you in deleting the other photos.

### 1/5 — Since Uber took over this app turned awful

*2022-12-21, version 3.0.60*

The UI/UX has plummeted since Uber took over. The app is clunky and doesn’t load properly. I don’t be using this service much longer.

**Developer response:** We understand that you're encountering some technical issues with the new app and website. Our team is working through the identified issues and is resolving them as quickly as possible. We appreciate your patience as we work through this. If you need assistance, please reach out to us here: https://bit.ly/3hwskeY

### 1/5 — App is unusable, experience is jarring and stressful.

*2022-12-19*

Waiting roadside for page to load, never loads. Restart app. Same problem. Try again it loads but restarts itself. Try again. Time is ticking. Need to hit the road, but still trying to take photos on a really busy street, finally some success, text on screen too small to read even with glasses on in broad daylight. Move to next step, get 8 photos submitted (from about 24 attempts). Yes I have the latest version of app. Run my errand. At least the car works. Return car and gas meter drops below a quarter. Last user was lucky. I’ve only driven 6 km. Uploading gas receipt requires going home in hopes of better app performance over nbn instead of mobile. Nope. Many many attempts later and a visit to the elusive help section i get it done. I try to review my trip but app throws an error. Looks like none of my before or after photos were safely stored. Wow!! What a dreadful app. What a horrible stressful experience. What a shame.

**Developer response:** We're sorry to know that you had gone through this. We can definitely understand how stressful and upsetting this can be.  Our team is working through the identified issues and is resolving them as quickly as possible. We appreciate your patience as we work through this. If you need assistance, please reach out to us here: https://bit.ly/3hwskeY

## Most critical reviews (10 lowest-rated)

### 1/5 — Useless

*2024-07-04*

Couldn’t upload ID to verify. Was told it was a 30min fix, hours later still didn’t work. Can’t access it at all. Wouldn’t suggest bothering with this

### 1/5 — THIEVES!!!! Worst company EVER

*2024-02-07*

Worst car hire experience ever I have been charged thousands of dollars for damage that was not even anything to do with me once they got four hundred dollars out of me to replace a single small car tyre which was also not my fault they now 3 months later are trying to charge me $2500 for a new bumper which is definitely nothing to do with me I have never had an accident ever and I have been driving many decades yet in the few days I had this car they are claiming all this damage I did everything right I even paid $70 for premium insurance which has not covered a single thing they are blaming me for on top of all this the car was filthy and stunk badly when I got it it looked nothing like the the photos and of course the photos I took on pickup have apparently disappeared from the system even though it was necessary to take them before gaining access to the car keys and because it was taken through the app they are not on my camera roll . Am so disappointed with Uber for literally allowing and actually aided the car owner in ripping me off . So now I am taking the matter to court. This is outright stealing!😡

**Developer response:** Hi, there. Sorry to hear about this. Please know that when damage is reported, we check photos uploaded by recent borrowers. If your photos are complete, we can see whether you caused damage during your trip. If your photos are incomplete, you may be held responsible for the damage. If you would like to dispute a decision we've made on your responsibility for damage, please see the following article in our Help Centre: https://bit.ly/3KlQfGz. ^ Carshare Team

### 1/5 — Avoid!

*2023-07-18*

Avoid Renting Here! I had an absolutely terrible experience with this car rental company, and I strongly advise against renting from them. Instead, opt for a reputable and trustworthy renting company to save yourself both money and, more importantly, ensure your safety. The company prioritizes the interests of car owners over the well-being of their customers.

**Developer response:** We're truly sorry to hear about your negative experience, and we apologize for any inconvenience caused. Your feedback is important to us, and we would like to learn more about the issues you faced. If you could provide us with more details about your experience, we would be grateful for the opportunity to address your concerns and work towards a resolution. Please feel free to reach out through our channels: https://bit.ly/3pbIJtr. ^ Carshare Team

### 1/5 — Worst app and website

*2023-04-23*

The app and website is so laggy and unresponsive. Had spend more than 30 minutes just to book a car.

**Developer response:** Sorry to hear about this. Would you mind clearing the cache on the app and website? Then log out and log back in. If the issue persists, please email us at members@ubercarshare.com so we can help you troubleshoot.

### 1/5 — I’d give a zero star review if I could…. Shocking customer service!…

*2023-04-23*

Terrible user experience overall… Rented a car from a scammy owner that broke down after 1 day! The customer service is somehow not bothered by it and been trying to get a bloody refund for a month now!! All this just to tell me they don’t do refunds on international accounts!!… Oh but happily take your money from an international account though!….. Absolutely ludicrous and shocking service…..

**Developer response:** All cars are required to be roadworthy and well-maintained to be shared on Car Next Door. We're sorry that you found a car with a flat battery. The last person to use the car may have caused it by leaving a light on. We offer roadside assistance, or we can move you into another car nearby if you call us. For the refund, please send us your account details either via our channels at https://bit.ly/3hwskeY, Facebook, Instagram or Twitter so we can look into this.

### 1/5 — Scam company avoid

*2023-02-17*

Was today notified Uber are trying to charge me nearly $2000 for damages to a vehicle that wasn’t me. Complete scam company avoid at all costs

**Developer response:** We understand how upsetting this can be. If you would like to dispute a decision we've made on your responsibility for damage, please see the following article in our Help Centre: https://bit.ly/3KlQfGz

### 1/5 — Worst UI/UX I have seen recently

*2023-02-11*

The app UI is really bad at all steps of the user journey:
- log in through FB does not work
- taking photos of the car is nightmare - try rotating it horizontally, does not work
- map is bad - cannot zoom/pan/open in normal app
- no information on the travel distance, how it is estimated, nothing
- no suggestions for parking zone, which slots are okay which are not
- etc, etc - tons of little bugs
Also car was way worse than described - dirty, broken trunk, etc. no way to reprt through the app.
Absolutely worst experience.

**Developer response:** Thank you for bringing this to our attention. We understand that you're encountering some technical issues with the new app. Our team is working through the identified issues and is resolving them as quickly as possible. We appreciate your patience as we work through this. If you identify any issues with the new app and website, please report them here: https://bit.ly/3tf9pb9. If you need assistance, please reach out to us here: https://bit.ly/3hwskeY

### 1/5 — SCAM of an app since Uber bought it, stole money, horrible customer service.

*2023-01-31*

This app was great when it was car next door, I was incredibly happy with my experience. However the last time I used this app since uber bought it, was horrible and definitely won’t be using this app ever again.
This time there were hidden extra fees which made the trip cost way more than expected & I never got reimbursed for my fuel and when I reached out to customer service they made every excuse possible to not reimburse for the fuel but I did everything the same I did the first time I used it, they’re just greedy for money.
Use a different car hire app because this one is useless and customer service is terrible. I know the fault wasn’t on my end but they insist it was. “Customers always wrong” must be their policy. They steal your money then gaslight you instead of helping. In my 11 years of doing customer service that’s definitely not how we dealt with mistakes and situations. I don’t like leaving negative reviews but, my gosh.
I’ve also never had an experience this bad before and if you click on “recent reviews” you’ll find since selling to Uber almost every review has been 1 star reviews.
Don’t use this app, find another car hire.

**Developer response:** We're sorry to hear that you had an unexpected charge. The trip cost includes both the time and booking costs, which are charged before your trip, and the distance charge and tolls, which are charged after your trip ends. For a full breakdown of your trip cost, please log in and view the trip details from your past trip. 

For the fuel refund,  our app instructs you to get an itemised tax invoice when purchasing fuel. We pass fuel costs to the car owner, so we need invoices that detail the fuel type, quantity, and total fuel cost. The instructions for refuelling are available in our Help Centre: https://bit.ly/3KUGIYe

### 1/5 — Absolute trash

*2023-01-04, version 3.0.60*

Ever since Uber took over the company, it has gone downhill fast. Service is abysmal, can’t get a hold of anyone, car owners are irresponsible. Just like the terrible service of Uber and Uber Eats, they’re here to destroy another quality service.

### 1/5 — Terrible app

*2022-12-27*

This app gets one star because when you take photos at the start and the end of a trip you can only upload one photo at a time, which is incredibly painstaking and frustrating. And if you select the wrong photo you can’t replace it. It’s good that there’s lil diagrams to show you what to photograph, but ironically because you can only upload one photo at a time you’re far more likely to make a mistake because you’re going in and out of your camera roll 20 times. Show us what to photograph and let us upload from camera rolls in one go so we’re not spending 10 minutes each end of the trip please. TERRIBLE UI. 

Update: the app got WORSE. The photo taking part of the app constantly crashes. I actually took internal photos in that section and when the app crashed back to its Home Screen those photos were transferred into the external photo section. As this used up all the spaces for external photos (and the app has no option to replace photos or add more than a small number of extra photos one by one) I had to add photos of the exterior to the internal part. Great work Silicon Valley geniuses 😏 allow 20 minutes at the start and finish of your trip to deal with this lunacy.

**Developer response:** Thank you for bringing this to our attention. We understand that you're encountering some technical issues with the new app and website. Our team is working through the identified issues and is resolving them as quickly as possible. We appreciate your patience as we work through this. If you identify any issues with the new app and website, please report them here: https://bit.ly/3tf9pb9. If you need assistance, please reach out to us here: https://bit.ly/3hwskeY.

## Most praised reviews (10 highest-rated)

### 5/5 — Uber carshare Perth Airport

*2024-02-02*

I used this car hire service for the first time while I was on holiday in OZ visiting my son and his new wife.
I found the app easy to set up and the range of vehicles available was great, unfortunately because I left it til the last minute I had to get what was left.
I found a VW Golf, I thought it was a bit much for what I wanted but went for it anyway. 
The car wasn’t available for the time I booked it for as there was an issue with the app,so Noel said. Booked for 13:30 actually picked up after 17:00hrs. No sooner the other guy got out the car I was in after all the checks. I found the car very untidy inside and out. I was a bugger to start first thing but afterwards ok. Less than a quarter of a tank of fuel.i took the car to my son’s home and cleaned it inside and out.
The car itself was a joy to drive and handle very well, it’s such a shame that it was in the state it was as it would have been a better experience throughout.

**Developer response:** Hello, there. We're delighted to hear you found the app user-friendly and enjoyed the range of vehicles available. Apologies for any inconvenience with the delayed pickup and untidy condition of the car. Cars on our platform are expected to be kept reasonably clean and tidy for all members' comfort. We encourage taking photos before and after your trip and reporting any cleanliness issues. You may click here for more info: https://bit.ly/3sfAn2h. ^ Carshare Team

### 5/5 — Great experience

*2024-01-12*

Smart Easy and affordable service! Loved it

**Developer response:** Hello, Dylan. Thank you for the fantastic 5-star review! We're delighted that you found our service smart, easy, and affordable. Your satisfaction is our goal, and we appreciate your positive feedback. ^ Carshare Team

### 5/5 — Whitey

*2023-12-29*

Yeah it’s awesome

**Developer response:** Thank you so much for your wonderful 5-star review! We're delighted to hear that you find our app helpful and awesome. Your positive feedback encourages us to continue delivering exceptional service. We appreciate your feedback! Regards, Carshare Team

### 5/5 — Convenience

*2023-12-05*

Addresses the need in the community especially when my car is for repair / service

**Developer response:** Hi Angelo, thank you so much for taking the time to share your positive experience with Uber Carshare! We are thrilled to hear that our service has been a convenient solution for you, particularly during times when your personal vehicle is undergoing repairs or service. We appreciate the 5-star review! ^ Carshare Team

### 5/5 — Easy set up

*2023-09-27*

Easy as ma bro

**Developer response:** Hello, Jay. We're delighted to hear you found it easy! If you ever need assistance, just reach out. Enjoy your rides!

### 5/5 — Review

*2023-08-19*

Good

**Developer response:** Thanks for the 5-star rating! Your satisfaction is our priority, and we're committed to continuously improving and providing you with a seamless experience. We look forward to serving you again soon! ^ Carshare Team

### 5/5 — End to End: it works

*2023-08-11*

No fuss around any of the steps I had to take. Even agents we live and responsive at odd hours, well supported app as UI and behind it. Well done!

**Developer response:** Hi, Nick. Thank you for your fantastic review! We're delighted to hear that our platform made your experience hassle-free and seamless. Our team is committed to being available whenever you need assistance, even during odd hours. We're also thrilled that you find our app's user interface and support to be top-notch. Your kind words motivate us to continue providing excellent service. If you ever need anything, don't hesitate to get in touch. ^ Carshare Team

### 5/5 — Amazing

*2023-07-25*

Incredible

**Developer response:** Thank you for the fantastic 5-star review! We're thrilled that you had such a positive experience with us. We're grateful for your support, and we can't wait to have the opportunity to serve you again and exceed your expectations! ^ Carshare Team

### 5/5 — Sabu0010

*2023-07-14*

Great

**Developer response:** Hi Sabu, thanks for the 5-star rating and review! We appreciate your support and thank you for choosing Uber Carshare. ^ Carshare Team

### 5/5 — Great app

*2023-07-05*

Great app

**Developer response:** Thank you so much for your 5-star review! We're delighted that you're enjoying the app and finding it valuable. We'll continue to work hard to provide regular updates and improvements to ensure that you have the best possible experience with our app. If you ever have any suggestions or ideas for enhancements, please feel free to share them with us.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*