# Uber Eats Order Manager — user reviews > 452 indexed App Store user reviews of Uber Eats Order Manager by Uber Technologies, Inc., rated 4.90/5 from 150 ratings. - Source: https://appshunter.io/ios/app/uber-eats-order-manager/id1452906801/reviews - App overview in markdown: https://appshunter.io/ios/app/uber-eats-order-manager/id1452906801.md - Rating breakdown: 5★ 142 · 4★ 3 · 3★ 1 · 2★ 0 · 1★ 4 ## What do users think of Uber Eats Order Manager? Overall sentiment: negative **Pros** - 🚀 Smooth and easy to get started - 👍 Seamless app, works well - 💡 Fantastic support while tab goes haywire **Cons** - 🐛 App not working at all - 🐛 Constantly on the loading screen - 🐛 App keeps glitching - 🐛 Doesn't allow to switch between own delivery staff and Uber partners - 🐛 Keeps pausing orders even when on the app - 🐛 No notification for new orders, only for missed orders - 🐛 Formatting issues on iPhone - 🐛 App not supporting Epson TM-m30 printer - 🔥 Horrible customer service, long wait times, unhelpful - 💰 Charges too many fees, takes money without reason - 🤯 Scammers, stealing money from merchants **Commonly reported bugs** - App not loading, stuck on loading screen - Login issues, account not recognized - App crashing after updates - Compatibility issues with newer iOS versions **Most requested features** - Allow adjusting pricing - Centralized login to access multiple stores - Show when a menu item is not available - Add functionality to mark order as ready for pickup - Provide daily/weekly/monthly performance reports ## Newest reviews (16 of 452) ### 1/5 — 依托答辩 *2026-05-22* 登录不进去，本来就生意惨淡，更是雪上加霜，客服电话也打不进去，邮箱也不回，依托答辩，垃圾 ### 1/5 — services client *2026-05-22* le pire service client que j’ai jamais eu, plus de 2h pour les avoir au telephone et pour qu’au final il ne me laisse pas parler et réponde à côté de la questions sans nous laisser le temps de nous exprimer une honte et une assistance téléphonique catastrophique ### 1/5 — worst company *2026-05-22, version 40.209.10000* worst app or lets say worst company, have to wait 2-3 hours long for customer service phone call to be picked up and can not even fix the problem. ### 1/5 — Arrêtez de faire vos courses du mois sur Uber *2026-05-09* Au nom au nom cette appli a gâché ma vie chaque jour est un nouveau trauma a cause du son des notifs, des courses de 50 ARTICLES avant la fermeture chuis quoi moi une machine + vos livreurs sous payés uber a gâché ma vie ### 1/5 — Don’t waste your time *2026-05-02, version 40.206.10000* Uber support has been a disgrace and joke to deal with. I have a restaurant account for Uber Eats and logged into the account on my phone and they blocked my device for supposedly having multiple uber accounts. They keep giving scripted responses and have no one you can talk to over the phone. They keep saying to use ANOTHER device. Sorry to tell you I only have one phone. WASTE OF TIME. Going with Lyft and using DoorDash and Rubin for my restaurant going forward. ### 1/5 — why always error *2026-04-04, version 40.201.10000* I have no idea, its always error without support or sth to help me fix it ### 1/5 — Wrong adress *2026-03-31* I placed an order on the app, but the app entered the wrong delivery address and delivered it to the wrong place – it was a Seven Eleven in Florida. I tried to contact the delivery driver, but he didn't respond to my messages and left the delivery at the wrong address. I lost my money and the food. I contacted support but without success. The order was from ### 1/5 — Rubbish *2026-03-22, version 40.191.10000* Really bad service ### 1/5 — Awful *2026-03-05, version 40.191.10000* Just a terrible company that doesn’t even attempt to be helpful. I attempted request contactless delivery. There was no option for it at the initial checkout. So I added it in the special requests section. After completing the order instead of it being contactless it required me to meet the delivery individual and provide a pin that Uber Eats provided. Fun part is the one they gave me was incorrect. Not to mention I reached out to “support” more than once requesting they changed the pin requirement so it could be contactless. Scripted responses only with zero attempt to rectify the situation. Support chat was closed within 10 seconds if I didn’t respond. Regardless of the fact that the issue I presented wasn’t even addressed let alone resolved. ### 1/5 — Mala aplicación *2026-02-24, version 40.191.10000* Muy mala app a comparación de DoorDash me gusta más DoorDash es mal fácil de usar y para asistencia o soporte es más efectiva otras aplicaciones y no tienes asistencia en español y en inglés es muy mal servicio 👎 ### 1/5 — 再踢皮球阿 *2026-02-24, version 40.168.10000* 平板速度就是慢的要死，接個訂單要等1、2分鐘，換個畫面等了半小時還在轉，轉完畫面跑出無法顯示的頁面，硬體設備說軟體有問題、軟體說硬體設備有問題，我看你們都有問題，爛死了，真的很敢收錢欸 ### 1/5 — Ne fonctionne pas *2026-02-12, version 40.191.10000* Ça marque une erreur s’est produit ressayer je peux rien j’ai supprimé et remis rien à faire inutilisable. ### 1/5 — If I could give 0 STARS I WOULD *2026-01-29, version 40.191.10000* Can’t log in it says my email is invalid but it won’t let me change it and customer support was not supportive at all ### 2/5 — 手数料欲しさに *2026-01-25* 注文のキャンセルや急な品切れによる値段の調整をさせないようにしています。お客様に連絡がつかなければカスタマーに連絡するしかないですがこれもつながらないAIチャットは意味不明な返答。確実に在庫のある商品しか売れなくなってしまいますね。せめて商品の在庫があと何個か表示させてくれればいいんですけどね。 ### 1/5 — Rip off! *2026-01-23, version 40.191.10000* I was overcharged by $10 then the app charged me again for the tip. Never again! ### 1/5 — Estafadores *2026-01-19, version 40.191.10000* Cuando un cliente reporta te descuentan a ti y lo peor es que fue un producto con código de barra y no le piden código de barra a cliente y te hacen pagar a ti ## Most critical reviews (10 lowest-rated) ### 1/5 — Why can’t merchants mark an order as picked up by driver? *2026-07-01, version 40.214.10000* Why can’t merchants mark an order as picked up by driver? Everyday we deal with having to ask drivers to be sure to complete their pick up to prevent theft, leading to confrontations and even altercations sometimes, and it still happens sometimes with certain drivers pretending to have marked the order as picked up, all because Uber can’t give merchants the ability to mark their order as being picked up from the store. DoorDash added it, so could you guys. ### 1/5 — Arnaque *2026-06-30* Je suis restaurateur. Évitez à tout prix de travailler avec Uber Eats. Une vraie arnaque !! Un client peut demander un remboursement pour un produit manquant ou une soi-disant mauvaise composition, et il sera remboursé facilement, sans aucune preuve. En revanche, vous, le restaurateur, vous ne pouvez pratiquement rien faire. Le pire dans tout ça, c’est qu’ils vous prennent les “33 %” (qui sont plutôt proches de “40 %”) sur le montant total de la commande, même lorsque le client a été remboursé. Au lieu de prélever leur commission sur le montant restant après déduction du remboursement, ils la calculent sur le montant total. De vraies pourritures ! Si vous pouvez éviter Uber Eats, faites-le ! ### 1/5 — Can’t cancel *2026-06-16, version 40.212.10000* What a bunch of aholes, I have been trying to cancel my subscription,it’s impossible. I called and they hang up on me. ### 1/5 — Customer service *2026-06-15, version 40.212.10000* Customer service is horrible. They closed my store . Doordash and grubhub finished my ownership change in couple days and they didn’t close store. Ubereats; 3 months and they closed my store 24 hours for changing ownership!! Horrible service! You guys can’t make money from %30 of all restaurants?? ### 1/5 — help *2026-06-01, version 40.209.10000* can we update the app so if the restaurant presses ready too early, they can simply undo it, now i have drivers here 30 mins early and i can’t do anything besides call a hot line ### 1/5 — USELESS *2026-05-28, version 40.209.10000* Your customer service team is pathetic!!! Your apps are useless!!! ### 1/5 — THE WORST COMPANY *2026-05-25, version 40.209.10000* My 14 year old has better customer service skills. This company is a complete joke. I can’t even control my business settings on one of the 3 apps they make you download. COMPLETE IDIOTS!!!!! ### 1/5 — Ongoing orders issue not solved *2026-05-23, version 40.209.10000* The system is broke. ### 1/5 — 爛 *2026-05-23, version 40.209.10000* 爛得要命 ### 1/5 — 爛透了 *2026-05-23, version 40.209.10000* 爛透了的系統 難用的要死 然後客服永遠找不到 請重視一下售後服務好嗎 ## Most praised reviews (10 highest-rated) ### 5/5 — Comicion tramparente *2026-07-27, version 40.217.10001* Muy buena ### 5/5 — So *2026-06-12, version 40.211.10000* Great ### 5/5 — Best app *2026-05-20* For receiving orders ### 5/5 — smokeweedeveryday *2026-01-08* weed, weed, and milkshakes ### 5/5 — Response *2025-04-19, version 40.150.10000* Refund proceed is not transparent, should filter out malicious attempts to extract money from merchants. Customer should complain to shop first and return food for inspection by chef and manager to allow for replacement or refund .if matter does not resolved at that stage it should go to uber resolution team for determining claims accuracy. ### 5/5 — Gran actualización *2024-09-09, version 30.206.10000* Tras la nueva actualización todo es mucho más funcional e intuitivo. Así si! ### 5/5 — Muy buena actualización *2024-05-06, version 30.183.10000* Tengo que decir que la nueva versión de la app en comparación al formato anterior esta a años luz. Ningun otro agregador tiene una app tan funcional y yo que gestiono mi restaurante a distancia con la aplicación puedo configurar prácticamente todo sin tener que entrar a la web lo cual permite operar dr una forma muy agil. Mis felicitaciones porque me facilita muy mucho la vida la nueva app! ### 5/5 — Eso no sirve esa aplicación *2024-04-24, version 30.183.10000* No sirve ### 5/5 — Realmente funcional *2023-10-21, version 30.155.10000* Muy eficaz ### 5/5 — 備註無法完整顯示 *2023-10-03, version 30.146.10000* 客人備註文字較多無法完整顯示，導致無法完成備註事宜。請問該如何展開完整備註內容？ --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*